Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Cons: "Flight was delayed"
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "Amazing crew and on time flight"
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "Crew was wonderful and welcoming!"
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Cons: "Too much time spent at boarding. On luggage missing."
Cons: "boarding wasn't good."
Pros: "Crew was very nice and the food was excellent"
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Cons: "Missed the flight due to late landing from earlier connection"
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Cons: "I don’t know why they keep making boarding with stairs and bus."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Pros: "Nothing particular"
Cons: "Nothing particular"
Cons: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Cons: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Pros: "see first message"
Cons: "see first message"
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Pros: "Everything was good."
Cons: "The breakfast."
Cons: "No gate when we landed."
Cons: "More room. Screen was broke"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "Crew was nice. Had no problems with my carry on."
Cons: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Pros: "The crew was really nice and I like the cookies"
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Kind crew, smooth flight"
Pros: "On time"
Cons: "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "Only arriving in Madrid took 1/2 to open the door"
Pros: "Nothing, flight was delayed 3 hours"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Easy check in and Boarding"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Very uncomfortable American airlines is the worst"
Cons: "Business class crew was extremely rude and unfriendly."
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Nice seat. Good food. Good service."
Cons: "Seats and space"
Cons: "No longer free entries on board like before"
Pros: "Thanks everything was on time. Very nice cre"
Cons: "No personal TV for entertainment"
Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
Cons: "The drink was terrible, hot tea"
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "Boarding was smooth and the pilot did a nice job of getting us to and from Miami. Thank you!"
Cons: "The flight time said an hour, yet our arrival time was 6 hours. Then we proceeded to sit on the runway for 20 minutes before take off and now at 45 minutes after we landed. Someone should have planned gates and deplaning schedules better, it's an awful experience sitting and doing nothing when you're so close to being home. The other thing that was bothersome was on this 6 hour flight, my entertainment screen didn't work. Which not only meant I would need to entertain myself for the next 6 hours, but also there wasn't a way to get the flight attendants attention. When they came around with drinks, I asked two of them how to fix the screen and they gave me two different answers which neither worked. Then when I needed anything I would have to make my neighbors move and go walk to find someone. Overall not my favorite flying experience and didn't feel taken care of by the crew or AA. And to think I spent extra money to fly with AA..."
Cons: "All. The worst airline in the world"
Cons: "Sits were not comfortable."
Food was not nice.It’s not only my opinion but the opinion of many.People were seen grumbling.During the trip from Delhi to Montreal the food was nice.Except for this everything was nice.
It was very bad experience, this is was my first time experience and will be last one, all flights going and coming to USA, were late, one of my luggage didn’t arrive yet, the counter disk services were not helpful and …,, more other reasons
Cons: "Not being delayed so much on an already very late flight."
Cons: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
Cons: "Overhead luggage compartment in business class was poor"
Cons: "The agent in Miami suggested I needed to eat something. He was calling me fat, and my daughter picked up on it. He also kept us waiting at the front of the economy check in line for well over 40 mins. When we asked him why he said the computer would not allow him to pull from our line. The flight itsself was delayed for over 2 hrs and was discusting. Dirty aircraft. I despise Air Canada"
Pros: "regular flight"
Cons: "did not appreciate the 2 hr delay"
Cons: "You cancelled our flight & then made the rebooking process a hastle & did not provide all available options."
Pros: "Staff very accommodating."
Cons: "Same entertainment as last flight."
Pros: "Absolutely nothing to like . Bad service all around. I will never fly AC again"
Cons: "Terrible employees in Miami. Rude and unhelpful. Delay due to late arrival. Then diverted to Toronto because of AUR CANADA'S STUPIDITY. Had to "sleep" in airport. Delayed leaving Toronto next day. Baggage lost. Lost day at work. A general NIGHTMARE FROM START TO FINISH"
Pros: "The flight was good and the crew excellent."
Cons: "We sat on the plane for an hour waiting for a hanger and couldn't get up as we were on the runway."
Pros: "Friendly, helpful crew."
Cons: "Awful headphones"
Pros: "Nice, friendly crew"
Cons: "Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup"
Cons: "no flights between noon and 9pm. pay for snacks..on westjet they were free"
Pros: "No tv"
Cons: "No tv"
Cons: "Everything- packed tight like sardines"
Pros: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Cons: "The seats could have been more comfortable. Had a couple knees in my back."
Cons: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Cons: "Late start on each leg. Entertainment not available in every flight."
Cons: "Flight delay of almost one hour."
Cons: "seating space too small"
Pros: "Got seats beside washroom so they don't recline. Makes it a tiresome journey. Fast check in, great pilot"
Pros: "Crew was very pleasant and ride was very smooth."
Cons: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
Pros: "Overall smooth flight"
Cons: "Sits are a little cramped"
Cons: "Hardly any space, 5'8 & my knees were hitting the seats in front of me. Attendant was unfriendly & neglectful. Somehow everyone got a drink except for me, then when asked for a glass of water it never did come... Made me check (my only) luggage upon boarding because attedant said it was too large... meanwhile I've traveled around the world with this exact same carry on luggage, never without a problem. Had to then wait 30min to get my (only) bag upon landing."
Pros: "Not much"
Cons: "Cramped seating. Bare bones IFE that barely works. Not even a bag of pretzels for free. Gate agents seemed baffled by the boarding process."
Cons: "A new 150$ bottle of perfume was stolen from my checked in luggage."
Cons: "No legroom. None. Feels like spirit airlines."
Cons: "*jewellery stolen from check bag *flight was late *crew were rude *no flight entertainment *lost baggage Worst flying experience"
Pros: "The crew and staff were at all times open to help, with a pleasant surprise to see all of them smile at all times."
Cons: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
Pros: "The fact that the airline offered meal vouchers and still attempted to fly to Toronto instead of cancelling the flight."
Cons: "Although due to weather related problems. Unfortunately it made the flight delay way too long and not a good experience."
Cons: "Did not like the idea that we had to pay for use of Ipad to watch shows , especially since I didnt have my own."
Cons: "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."
Pros: "The flight is packed, but overall is not bad. The crew is kinda keep everything casual."
Pros: "Flight took 1 hour instead of the scheduled 1.5 hours."
Cons: "Flight was a half hour late to board and then another hour late to actually take off."
Cons: "Boarding: Late Crew: Lied to me about doing me a favor changing seats while it was me who did it online Comfort: narrow seats Food: purchasable, nothing included Entertainment: no screen available and was told an app could be downloaded just when the plane was about to take off"
Cons: "2 little kids, kicked the back of my seat the whole flight"
Pros: "Mu mil was ver y please with the trip"
Pros: "Leg room."
Cons: "A little ineptitude with boarding and the flight was delayed with confusion. Some of the staff were not aware of what exactly was going on."
Pros: "Nothing in particular. Just the staff was very welcoming and nice"
Cons: "No complimentary entertainment at all, I was bored the entire flight. Not even an overhead TVs. Little to no room at the seat. I felt very crammed and I was sitting near the window."
Cons: "No TV on an eight hour flight. Food was terrible!"
Pros: "Everyone was very friendly. I liked the spaciousness of the seats. I did not feel like I was sitting on the person beside me we were both comfortable"
Cons: "Constant back and forth of the carts. The smell of the food while the cart is parked beside you is rough to if you are not feeling well. Felt like too much selling going on. I don't' need to be asked so many times about food and drink."
Pros: "games and movies!"
Cons: "it was sort of really hot on the plane in the beginning of the flight and opening the air didn't help a whole lot"
Pros: "Great Customer Service"
Pros: "I am traveling with a friend that needs a wheel chair. The staff in Miami made sure that we got to our gate and boarded first. In Toronto they got us through immigration very quickly and got us to the gate an loaded on to the plane to TelAviv with a coordinated team that was really great. Our terminal of arrival and departure were very far apart. A wheel chair was ready and waiting, then a motorized cart was ready and waiting. The transition from one staff member to another was amazing. I would fly Air Canada anytime I could."
Cons: "I didn't enjoy the hassle of not having a seat assignment until 24 hours before flight time."