Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Jacksonville
|September||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$192||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta has waived its change and cancellation fees on flights from Michigan to Jacksonville. Confirm policy on booking site.
Delta does not allow booking a middle seat on flights from Michigan to Jacksonville.
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Scores according to KAYAK customer reviews
Cons: "No ear plugs in my amenity kit??"
Cons: "Excellent service"
Pros: "See previous comments."
Cons: "See previous comments."
Cons: "Everything was great!"
Pros: "Friendly staff. Very comfortable seats"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Entertainment available"
Cons: "All good"
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "on time, clean, prompt."
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."
Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."
Pros: "It was a great experience and the overall trip was great. I'm glad they made us change planes because there was something wrong with the plane. We had a delay and had to get a new plane. I'm glad they found the problem with their check up a on the ground than us be in the plane in the sky."
Cons: "Nothing really everything was well. Any problems all had a reason and the overall experience was great. Thank you for bringing me safe to my destination :)."
Pros: "Check in was great. TSA was a breeze"
Cons: "Everything went wrong at the Delta gate. I got there an hour before my flight was to leave. Had a conversation about my seating arrangement with the gate supervisor. Went to the restroom and when I came back maybe five minutes later he closes the gate doors as he sees me walking back. Long story short, I missed my flight and they refused to put me on another. Even after I offered to pay for a new one. He claimed my card was declined which was impossible given that I had bought some items at the snack bar and opened my bank app to verify. even as I try to keep calm they stand there and laugh in my face. It was the worst experience ever. Never flying Delta again."
Pros: "Terminal was easy to get through and security had no line. Much better than other Delta terminal at JFK."
Cons: "Flight attendants took a long time to come after I pressed call button. I could see they weren't doing anything too important."
Pros: "I appreciated that everyone gave us updates constantly to let us know the status of the flights"
Cons: "My flight from Detroit to Denver was suppose to land at 1:15 ish and I had an interview to make at 3:30 thinking that I would have plenty of time to grab my bags and and get a cab to greenwood which is where my interview was. The flight was delays almost 3 hours and I was not able to make my interview which was the whole reason I flew to Denver in the first place. I understand that things happen but now Im out of a possible job that I was interviewing for and I am also out the $250 that I spent on the flight. The flight was delayed because they didn't have a crew to fly the plane which blindside is always 20/20 however it seems like pretty poor planning."
Pros: "the attendant in first class was fantastic."
Cons: "We needed to get off the plane bc of a fuel spill, otherwise was fine."
Cons: "Crew was rude. Plane was late. But I'm happy overall. Glad you got me home safe n sound."
Pros: "I had great seats this trip. I boarded early and getting off the plane was a breeze. It was a rocky ride because of turbulence. Still we had an on time arrival. Checked luggage took the longest amount of time and even with this delay, I was home and in bed a hour from landing."
Cons: "Once again, no complaints."
Pros: "Delta may not be the best however you can tell that they are always striving to be better each and everyday."
Cons: "There's always some personnel who slips through the cracks. I was told to please use the restroom located at the back of the plane versus the one closet to me at comfort class which is right behind first class. Didn't appreciate that much."
Pros: "Cheap price"
Cons: "Seats not comfortable."
Cons: "I travelled from usa to canada on 7 nov and after 2 hours waiting in airport they informed us that due to some issue Delta can not deliver our bagagges also one of Delta airport's staff behaved very badly (his name was Manny) , helpless and rude.I missed an important dinner meeting because of not having any suitable dress. I have many friends and family who lives in canada and usa but by facing this bad behaviour and problems never ever recomnd your airline to any of them."
Cons: "The climate control didn't work properly the whole flight. We sat on the tarmac for about 30 minutes after boarding. We sat in the plane for about 15 minutes after landing and the whole time the air wasn't working. Couple that with the fact that I was seated in the row in front of the emergency exit which actually has less room than a normal seat and it made for a miserable flight"
Cons: "This was by far the roughest flight I've been on and I've flown several times. Mind you this was a short flight compared to the many long ones I have endured. Because of the turbulent sky's there was no drink service provided and it seemed to take forever for our flight to leave and arrive at the gates."
Pros: "Comfortable seats and on time"
Cons: "The people at the help desk of Delta at Detroit, like the ones at JFK, were not helpful, bordering on being rude. They did not give essential info. E.g., I had to ask if a shuttle to and from the airport-hotel was provided and where it was located, if food/meals were provided. the agent seemed annoyed that I had questions and that I asked for a meal voucher."
Pros: "Friendly crew"
Cons: "Cramped seats, super uncomfortable seats that almost put me in tears. No cold air, only warm air. Food served was expired in may of 2015. They only served beverages with dinner and never again in 8 hours of flying. Bathrooms had urine and toilet paper all over them. They were absolutely disgusting. I have been in subway bathrooms that were cleaner. This was the first time flying Delta and it will be the last time."
Pros: "Plane crew was great."
Cons: "The crew on the plane were great. It was when I tried to board my first flight from Atlanta to Jacksonville where things were a problem. I was told that there was no more seats. So I had to take another flight. Then I was told there was no more seats on that flight. This happened 3 times. I later found out that there was room on the first flight that I was to be on. So I was delayed because someone didn't want to do their job. I missed a whole day because of that."
Cons: "Plane left an hour late,made big problems for people picking me up"
Pros: "Crew did a nice job, very friendly."
Cons: "Wish you could have at least music during short flights. Don't know why you can't. It would take my mind off being shoved in a seat that I'm too tall for. I don't pack my own music because I try to travel as light as possible."
Pros: "The crew were very professional"
Cons: "All was great"
Pros: "Another passenger (P1) appeared to have issues with having a window seat (perhaps he felt claustrophobic) and had asked the flight attendant if he could help him find an aisle seat. The attendant kindly asked around and unfortunately no one offered their seat. Once all passengers had boarded the plane, the row in front P1's seat had an empty middle seat. The attendant kindly asked the passenger that was sitting next to P1 to move to the seat in that row so that P1 had extra space. It was great to see how attentive and accommodating the attendant was to P1's concerns/needs. Great customer service from him and the rest of the crew staff."
Pros: "The flight attendant was amiable enough and completed her duties with a smile despite turbulence."
Cons: "The only thing more disgusting than this plane was the stench of Wendy's fast food-which nearly half the passengers thought appropriate to bring onboard despite being in enclosed space with others. After the door was closed we were asked to sit at the gate while maintenance cleared an error code... we were stuck there, in a hot metal tube, festering in the fetor of cooked animal carcass. Isn't there some sort of air filter for this?"
Pros: "The entire crew!!! Love that they offer drinks and snacks for free!!!"
Cons: "I loved everything about the flight!!"
Cons: "Due to the weather it was scary but the pilot was great. He got us there safe"
Cons: "Wish WiFi was included"
Cons: "Better service, quicker boarding, more comfort and overall everything needs to improve"
Pros: "Crew was great. Plane felt good and clean."
Cons: "My flight from Gainesville to Charlotte, we had to deplane down plane steps. I was told we would have jetway every flight. I have had hip replacement and steep steps very uncomfortable. Unable to deplane down them with both purse and small carryon. Someone always has to help me carry my carryon plus theirs as there is no provision for help from the airline. American seems to be only airline to do this, I will have to reconsider flying with you in the future."
Cons: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Cons: "Need more comfortable seat, freezing air conditioning"
Pros: "The crew was exceptionally polite and helpful!"
Cons: "The entertainment system at my wife's seat was broken - very disappointing."
Cons: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Pros: "Flights were on schedule and my daughter got to her final destination early!"
Cons: "Everything was great!"
Cons: "flight delay , on plane for over two hours before takeoff"
Pros: "Great service"
Cons: "All good, maybe keep the lights off more often"
Pros: "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
Cons: "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
Cons: "Crew very good"
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pros: "Everything no complain"
Cons: "Everything no complain"
Pros: "Pilot did well on rainy flight"
Cons: "Only pretzels for snack"
Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Pros: "The crew did try to make us feel comfortable considering the air challenges"
Cons: "The aircraft was extremely hot and it took a extraordinary long time to resolve the issue. Dont understand why the aircraft was not checked prior to the flight so alternate plans could be made. Upon connecting the crew in the terminal and at the gate was not very accommodating. Very disappointed with American airlines and this experience"
Pros: "Snack service was the quickest I have seen in a while.Very smooth landing."
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Cons: "Delay in boarding was over an hour"
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "The crew was very cheerful, professional, and helpful. The food was also surprisingly good."
Cons: "The entertainment system failed a few hours into the flight, which is a big problem for an 8 hour intercontinental flight."
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Smooth ride and free wine"
Pros: "In seat entertainment"
Cons: "Not enough food options for purchase."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Cons: "Wait time to board was delayed 20 minutes."
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Cons: "3 hour delay waiting for pilots"
Cons: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."
Cons: "Will probably never choose to fly with American Airlines again."
Cons: "I am so tired of people reclining back in my lap. It has happened for the last 3 times I have flown. The last flight the man reclined before we even took off and he was not instructed to put his seat up. There is no room for the tray table when the person reclines in front of you. I am sick of looking at fat bald heads during the entire flight. Wifi also sucks."
Pros: "Clean, friendly"
Cons: "The first leg of my flight left an hour earlier than scheduled, and I was never notified. Fortunately I found out when I went to "check in" the night before, and was able to arrange for earlier transportation to the airport."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"
Cons: "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
Pros: "Flight was good. No delays. No hassle"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Cons: "I boarded in group 2. A lot of the overhead space was already full due to the large number of priority passengers. This led to people having to go to the back to find space for bags. That creates a lot of jams at the end of the flight. Also, younger passengers often try to rush out of the plane rather than waiting for their row. This should be stopped."
Pros: "The Jacksonville airport"
Cons: "The whole Reagan expierence from check in thru boarding the staff was rude and inefficient"
Pros: "My flight was delayed and this is the second time Emerican airline will not give us at least food vouchers to help us out. The receptionist act careless about your situation, I'm still Stuck in Phili where I wa supposed to meet my connection flight, I had to spent the night at the airport!!! American air line is know for this type of dilemma, I will never again fly with American again. I just don't understand how they are not liable for anything at all!!!"
Cons: "It was a narrow, regional aircraft, so I was squeezed into my row next to a large man. My seat was the first in economy, so I was bumped everytime the beverage cart made the jog in the path from First Class. The flight attendant never apologized."
Pros: "Fast, easy"
Cons: "It was all good"
Pros: "Everything ran smoothly and the entire process only took 2 hours from tsa to landing in chicago."
Cons: "No entertainment and horrible seats."
Pros: "Pretty much nothing."
Cons: "the man in front of me reclined immediately, and being 6'3", I had a seat in my knees the entire flight. On top of that, the fat flight attendant shoved her butt and hips into my shoulder and fsce no less than 10 times, as I had an aisle seat. The flight was VERY bumpy and being in the back row, I could not recline at all. Give tall people a chance to have more leg room in the emergency exit rows!!! Oh, and we sat on the runway for over an hour because it was raining."
Pros: "Boarding process was speedy, crew were friendly and actually smiled."
Cons: "Passengers in front of me from India or nearby region had a body odor smell that made me want to gag every time I caught a whiff, which was frequently. If airlines can disembark passengers for being too fat, this definitely also should be a disqualifying factor from flying! How about a pre-boarding questionnaire that asks when the last time you used soap or deodorant was, and if the answer is "More than 10 years ago or never," flying is disallowed?"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "The hotel price did not include taxes breakfast"
Cons: "We flew dtw to Frankfort we"
Pros: "It was a smooth, comfortable flight."
Cons: "The aircraft was late and caused a lot of stress and missed layovers. One of the crew members had a bad attitude when I offered to let my bags continue on the flight without me (I originally opted to deplane and stay in Detroit). I was only trying to be helpful and got my head bit off... I get It. It was a stressful situation, but the crew doesn’t need to add insult to injury. They’re getting paid hourly whether flights are on time or not. It’s the passengers who have a right to be anxious."
Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "4 hour delay"
Pros: "Boarded quickly"
Cons: "Sat on the plane at the gate for almost two hours. Seats were terrible,"
Pros: "Efficient, professional and speedy service"
Cons: "It was so late it left me in the lurch and ruined my week"
Cons: "Everything, flight was delayed over 6 hours causing me to connecting flight. Spent all day at the airport and didn't go anywhere."
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "Fight was delayed and I wasn't notified. I Didn't receive a seat assignment till I got to the gate."
Cons: "We were delayed with no real updates why"
Pros: "The staff were excellent ! Great attitudes, great personalities,very informative staff and pilot!!"
Cons: "Both flights were delayed!"
Pros: "The announcer for the boarding of the flight was easy to understand for once"
Cons: "Seats were uncomfortable, first flight was delayed then canceled. The only other flight was 5 hours later and boarded late and left late. It was a tight fit, staff was unconcerned. Flight was the most turbulent flight I have been on and I have flown 3 times every year since I was a kid. Food choices were awful. AC was broken. There was no wifi, tv or any choices for entertainment. Seats left me with back pain and neck pain."
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Pros: "Boarding was smooth and fast"
Cons: "Seat didn't recline"
Cons: "Seats are a bit cramped"
Cons: "Flight never left after waiting hours..cancelled flight in the middle of the night"
Pros: "Good crew"
Cons: "Shitty seats was very uncomfortable probably won't fly United just because of that... Delta has a lot more comfortable seats"
Pros: "The crew were all very nice and clearly well trained. The seats had plenty of leg room. For being an early flight I was able to take a nap on the plane comfortably."
Cons: "It listed that there was private tvs for each passenger but I didn't see a single screen. Maybe I needed to be more proactive with asking about them."
Cons: "No cash food and beverage"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "Duration of flight was shorter than expected. Arrived at destination fifteen minutes early."
Cons: "No complaints."
Pros: "Flight was very quick and On time. Aircraft was small but comfortable. Was only one flight attendant. Could tell her was kind of new. But he did alright."
Cons: "Temperature was a bit too cold. But I managed. Glad snacks and non alcoholic beverages were still complimentary."
Cons: "After my first flight was cancelled for no clear reason, I was rebooked on one which was 8 hours later (not the one of the first flights out). When I arrived to the airport my flight was then delayed another hour. This was two days after my previous flight with United which had us sitting on the tarmac for 2 hours waiting for updates about whether or not we could take off."
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Pros: "Flight was on time, clean aircraft and friendly crew."
Cons: "Delay n missed my 2nd flight Then a 50 min flight was canceled"
Pros: "Easy boarding , good leg room. Two seats rather than three to each side."
Cons: "No entertainment or headsets"
Pros: "The flight attendant was great!!"
Cons: "The delay and the issue with the plane computer"
Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"
Pros: "friendly crew and good flight,,"
Cons: "why load the plane front to back,,Hassle getting by everyone,,A little common sense would go a long way,,,"
Pros: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Cons: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"
Pros: "You kidding me? A flight of this duration with an entry level commuter plane? I gave my company an ear full about this abuse of human rights!"
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."
Pros: "Seating was comfortable."
Cons: "The plane departure wa two hours late leaving causing missed connections. There were two United employees at the counter and one left. They were to help us change connections so te line was long and VERY slow. Half of us didn't get the connections changed. We de larded in Houston with connections that were unreasonable. United employees rude and not helpful. I had to fly to San Francisco then to Ontario making a long terrible day."
Pros: "Typical no frills flight. Small plane, cramped seating, got me there. My only complaint is the number of people who should be paying to check their bags , But carry them on knowing they will be stowed at no cost. This not only holds up boarding , but is unfair to those of us that follow the baggage requirements."
Pros: "Everything was perfect, from the boarding process to the seats, things went well."
Pros: "Courteous staff"
Cons: "Incremental delays for mechanical problems. But it was the earliest I have ever been late"
Cons: "The customer service was horrible and I was stranded for two additional days."
Pros: "Not a damn thing."
Cons: "My flight was held back 2 hours because "a flight attendant called off". So I missed my connecting flight "I touched down as the connecting flight was supposed to take off". I was put on a standby list for a flight leaving later that night and I didn't get it. I was told I had to wait until 7am the next morning to get on a flight. After asking, I was given a hotel, cab, and 2 food vouchers. The taxi took me to the hotel united chose. I got there and there were no vacancies. I had to pay for my own taxi to a different hotel that luckily took my voucher for the other hotel. after all this mess I only got 2 hours sleep. The 7am flight waited for its connecting flights. This delay cost me a third of my trip and money on my first night at my hotel."
Pros: "We finally arrived, thankful. But upset. The flight was good after we got going.."
Cons: "My flight was cancelled and i missed my meeting on Dec.10, 2015.. We were suppose to go Washington to Portland, Maine.instead we went to New Newark..At lenght wait... And after all that waiting we are offered a drink of soda or juice. What gives? Nothing else?"
Pros: "Excellent experience sleek look and roomy"
Cons: "Wasn't calling by zones, was pretty much a free for all to get on the plane."
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "The boarding and deplaning process was very fast. Most likely this is due to the fact that it is less expensive to check a bag than to carry one on, so there were way fewer bags overhead than on a typical flight with another airline."
Cons: "Be prepared to pay if you want to eat or drink. All items are for purchase only. I don't think that my seat reclined at all (and I wasn't near an exit row), so no sleep for me on my almost three hour flight."
Pros: "FRONTIER EMPLOYEES maintained a friendly attitude despite the chaos."
Cons: "Baggage check-in had one very long line. I waited 40 minutes to simply check my bags. My two small bags were expensive to check (compared with other airlines). After all expenses there were no savings over other airlines (other airlines with better service and better jets). Frontier has NO TSA PRE CHECK PROGRAM!!! Initial flight it was a big nuisance, return flight it was even worse. The security line was at least a 2 hour wait. The Frontier flight in the gate next to us left without 25+ passengers because they were still in line at security. The flight: this was the roughest most frightening flight I've encountered. I found myself having to calm down the passenger next to me. We arrived 40 min late. Return trip: my luggage didn't appear and I had to file paperwork at the ticket desk on another floor. The 2 pieces of luggage were found and delivered to me 3 days after. Case closed. I don't mind the no-frills interior & seats that don't recline. I can bring my own snacks and beverages. But this airline disregards the value of my time."
Pros: "Crew was excellent"
Cons: "Ridiculous up charges to be sure my 7 year old and I could sit together!!! And charging to bring any luggage, carry on or not, is absurd."
Pros: "The crew members were very nice and the entire flight was fine.. baggage arrived quickly. No problems with anything."
Cons: "Hate having to pay more for seat selection, baggage and refreshments. Will never fly frontier again for these reasons."
Cons: "Cancelled my flight and lost a day with my son."
Cons: "The flight was cancelled and could only be rescheduled via phone, which took over 3 hours. At that point, we had to pay $138 per person for a flight the following day. We also lost $90 for baggage and seat fees which was not reimbursed. I'm still in shock about how poorly this situation was handled by Frontier."
Pros: "None specific"
Pros: "Cheap flight as long as you don't get sucked into the baggage and seat fees. Friendly crew both ways"
Cons: "3 hour delay on first flight."
Pros: "Plane felt clean. Boarding efficient as was check in."
Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."
Cons: "Flight was cancelled after waiting 2 hrs. Tried to use the 1-800 number they gave. During the 1 hour call, I was initially told I could get to Orlando late, then after multipal waits, I was told nothing was available until the next day late. I tried to cancel the flight and get my money back because it was a long weekend trip. Frontier has you fill out a request and will not give a decision for 7 days. Terrible service."
Pros: "Price was good."
Cons: "Charged for every thing seats, luggage, . Took over an hour for luggage. They waited for the next Frontier flight about half an hour then brought lugage from both flights at the same time. Not enough to get me back to Frontier!"
Pros: "I'd never flown frontier until this flight. I was very satisfied, with the exception being the lack of entertainment. I scored low because there wasn't any. That doesn't mean I was unhappy, as it was a three hour flight, and I'm perfectly capable of being screen free for a few hours. There was ample leg room, and the flight attendant staff was not only friendly, but funny and individual. One was even cracking jokes, which I loved. It keeps the stress of traveling off my mind. Additionally, the flight was fairly smooth, free of turbulence, and early arriving. I'll be flying frontier again for sure."
Cons: "The cheap flight price was coupled with a charge for carry-on luggage. I didn't know about this, so I was a bit put off."
Pros: "Right on time, very no muss no fuss, reasonable cost. Would absolutely use frontier again"
Pros: "Cramed in like cattle cheap flimsy seats.where did the fun of flying go?"
Cons: "Its all about money"
Cons: "Outrageous bag fees. Need to read the fine print, since $80 per person for bags fees is significant."
Pros: "Left right on time. The crew was excellent. Everything was great. Would definitely fly with Frontier again!"
Pros: "Courteous crew while boarding. + My flight was on time and even arrived early. ++ The crew was very professional in their jobs, from boarding to offering drinks and snacks. Even though I declined. Always had a smile. However I think while getting off the plane they could have been a little more greatful or thankful. It was really no big deal. But she seemed a little nerved. Maybe she had a moment. We all do. Overall great flight."
Cons: "However. Padding on the seats would be appreciated. I have a bad back. Your seats were the most uncomfortable seats I've ever been in. I know there was padding. But very little. I fly about 4,times a year. Would be more app to using your airlines on a regular basis if this problem was resolved."
Pros: "On time and smooth flight."
Cons: "Expensive tickets and baggage. Plane smelled like the toilet. Could have been cleaned better between flights."
Cons: "It took over an hour to retrieve checked luggage."
Cons: "They lost my bags"
Pros: "On time, friendly, no surprises."
Pros: "Know what to expect and you will not be disappointed. If you demand a high end experience from any low end company ... you're behaving like an idiot."
Cons: "Rough ride"
Pros: "took off early and arrived early to destination"
Cons: "what i stated and flight very rough"
Cons: "The bags took over half an hour to arrive at the baggage claim belt and there were three flights claiming their baggage from the same carousel."
Pros: "Fast boarding, comfortable seats (didn't feel crammed in), staff were very nice seemed to like their jobs, and affordable."
Pros: "Highly skilled pilots. Great job flying through storm on flight to Florida and very smooth landing and flight on the way back to Detroit. Clean plane and seemed in great shape. Flight crew very nice and friendly."
Pros: "On time, great price, good smooth flight, great landing, very clean plane , helpful flight attendants."
Cons: "I beleave I lost my pill container on board . Call 260 416 1256 Joe cobb"
Pros: "clean comfortable flight"
Cons: "need TSA pre check!!!"
Pros: "I liked the fares but then you had to pay to book seats, baggage, and not even a complementary soda. It is a shame that you have to pay to have a soda while in flight. On the way there we got to load first due to my husband's handicapp."
Cons: "All the other fees that then don't make the flight a great deal. On the way back from Orlando my husband was not able to get a wheelchair and we asked 4 times to get one."
Pros: "Great flight wished the seats had more padding."
Pros: "Seats sucked, no entertainment or WiFi, but I would do it again for the price"
Pros: "The crew was amazing! They even let my 7yo daughter take a photo in the cockpit with the pilot. Thumbs up Frontier."
Pros: "Everything went smoothly. Leg room better than many others."
Cons: "Seats are stiff. I was sitting in 4c."
Pros: "The flight was comfortable and on time. My ears pop really bad and flights, my first flight from Detroit to Orlando was not too bad and the flight back from Orlando to Detroit, the planes pressure was actually really good"
Cons: "I am 6 foot 8 inches tall. I was really disappointed to find out that I had to pay another $50 per person each way to sit in the larger seats. This raised the cost of the flights from $200-$400 For my wife and I to sit together. That was not an optional expense because the seats are so small that my legs were too long and it was not simply uncomfortable. I did not fit in the way of legroom. There should have been some information explaining this while I was booking the flights"
Pros: "Good service"
Cons: "The dark hair stewardess was condescending."
Pros: "flying time"
Cons: "Bait and switch routine on the price I paid. I had to pay extra for each seat and ridiculous baggage fees. Way to unbundle and rip off the consumer..."
Cons: "Wheel chair services at the DEN airport left me off with a walk much farther then I was able to manage"
Pros: "The flight was three hours late and for the first 90 mins the gate display showed 41 mins late. $45 for a carry on bag and $40 to check a bag."
Cons: "I've used Frontier twice. Once for Thanksgiving week and once for Christmas week. Both times I had to wait 40-45 minutes to get my bag. The first time, the belt stopped working after already sitting and waiting 20 minutes for the the luggage to come to baggage claim. So myself and a large number of people had to wait an extra 20 minutes before someone decided to switch the our bags to a different belt. The second time there was no malfunction. Literally the entire plane and myself, who checked a bag, waited a total of 45 minutes before the first luggage appeared. Because I'm a considerate person, I prefer that my ride doesn't get a ticket or their vehicle towed for waiting outside for an extra 20-30 minutes or they waste their gas by circling around the airport until I finally say, "I have my bag." Mind you, this only seems to happen when I'm arriving to Orlando. I probably will be avoiding Frontier Airlines when picking my next flight."
Cons: "5 hours delay"
Pros: "The cost, the ease of booking, everyone was extremely nice. The 'Pilot' or who ever keeps us updated on flying & weather conditions had a great sense of humor and kept us entertained. The plane was clean & looked brand new. It was cheaper and easier to check a bag than mess with a carry on, if you set it up when you purchase your tickets. I had purchased a soda before boarding but the gave me a glass of ice at no charge (some places charge for the cup). No extra cost for seating unless you want a specific seat. We definitely plan on flying more & recommending it to family & friends. Plus it's cheaper than driving"
Cons: "Tight quarters, the seats are pretty much fitted, prob not very comfortable for above average size individuals."
Cons: "The lost our bags after they charged us for them. 10 other people also lost their bags"
Pros: "The crew was hilarious. Very professional and pleasant"
Cons: "Screaming child! No fault of Frontier."
Pros: "That i landed safely, that's always a positive and will always get you kudos in my book. Crew was nice & friendly."
Cons: "Well there were many, but first off: the seats didn't recline & thin as card board, I had to pay for everything, I wasn't made aware that I'd have to pay for even my carry on baggage, I could see that I'd have to pay maybe for the snacks & drinks, but carry-on?? That was seriously lame. Also, no Wi-Fi, in this day, you've got to have Wi-Fi, drop the carry-on charge and I'm sure folks will gladly pay for internet on the plane."
Pros: "Left and arrived on-time."
Pros: "Previous experiences with Frontier were fine, what you would expect with a low-cost airline."
Cons: "Flight was canceled. Only offers from the airline were rebooking at a later flight (only available one was FOUR DAYS LATER) or a refund. I don't expect the world, but they could have been more helpful in trying to find me a way home, or at least giving me a voucher or something that would make me consider flying with them again."
Airlines flying from Michigan to Jacksonville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Michigan to Jacksonville
Masks required on board, masks provided on flights from Michigan to Jacksonville
Social distancing seating
Middle seats unavailable to book on flights from Michigan to Jacksonville
Testing for antibodies, testing for symptoms for flights from Michigan to Jacksonville
Waiving of change fees. Search flexible flights from Michigan to Jacksonville