Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Cons: "The plane was shaky, and I was extremely nervous about why the plane was doing that. I’ve been on several American Airlines flights and never experienced this."
Pros: "Fast, easy, got decent seats and didn’t have to sit next to anyone"
Pros: "Everything as great"
Cons: "The white woman who checked my ticket at the gate was So rude!"
Cons: "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Pros: "Clear instructions, clean plane, flight on time."
Cons: "Getting food service back on plains."
Pros: "Crew was excellent especially the first class attendant very attentive and always checking on you"
Cons: "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"
Pros: "Yes everything was great"
Cons: "Nothing everything was great"
Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "Paid for upgraded seat for complimentary alcoholic beverages and was told they would not be served. IFE was finicky - many broken screens. Deplaning was pandemonium."
Pros: "The entertainment on the flight"
Cons: "Flight was delayed"
Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Cons: "There was a 1.5 hour weather delay."
Pros: "Nothing really"
Cons: "The seats"
Pros: "Crew was very nice"
Cons: "No drunk option other than orange juice or water, and orange juice gives me heartburn so more options necessary"
Pros: "Not much. The pilot did try to keep us updated on our 5 hour delay The airline had conflicting rules on getting off the plane while waiting at the gate the pilot said yes, the attendants said no"
Cons: "At least offer water while trapped on a plane"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "The exit row seat was clutch!! I couldn’t imagine sitting anywhere else!!"
Cons: "The boarding process was chaotic. Not very much room at the gate and very disorganized."
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Pros: "Convenient without problems"
Pros: "Flight was on time."
Cons: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Pros: "Quiet, flight. Full but you wouldn't have known it. Had an issue with lavatory door not closing right. Turns out an AA mechanic was a passenger and fixed it!"
Cons: "I didn't find out until in the air that I needed to download the AA streaming app ahead of time to watch movies on the plane"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."
Pros: "We made great time!! Crew was friendly."
Cons: "Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!"
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "All good"
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "Boarding and flight were on time."
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Pros: "Flight was on time (actually early) and smooth. The crew was very friendly."
Cons: "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
Pros: "The crew for the most part was nice."
Cons: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Pros: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Cons: "The layout of the Vegas airport is not one of my favorites"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Pros: "The crew was nice enough , app updates are nice"
Cons: "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "The crew was upbeat and friendly"
Cons: "Flight was late, there was no sense of urgency to get the passengers on the plane, it left almost an hour late, no chargers on the plane."
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "The crew"
Cons: "Very bumpy from take off thru first half of flight, though this wasn’t anyone from allegiant’s fault, just scary!"
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "They charge $50 for a carry on bag!!!"
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "The crew was amazing"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Cons: "Still in Reno. Aircraft broke down"
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "Really smooth flight, quick and easy to Las Vegas..."
Cons: "Paying for checked luggage..."
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Cons: "Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons."
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
Cons: "Late flight , now stuck on plane for 20 mins and being moved to another gate . Still on plane"
Pros: "Yes, the crew was amazing and I enjoyed the leg room."
Pros: "Very good"
Cons: "Hope is on time not delay 1 hour that’s all"
Pros: "Lady at the check-in terminal was amazing. Flight staff did a good job."
Cons: "There were several “stretch” seats available for passengers filling three seats next to each other and flight crew refused to let people change seats, even if they were on the same side of the plane (weight distribution). Feel like they could have taken care of the customer better."
Pros: "Very friendly. Cared about the customers. Arranged seating to spread out the passengers."
Cons: "WiFi on the plane!"
Pros: "I was very pleased with Captain and crew, very friendly and helpful."
Cons: "Seat comfort was the only issue I had."
Pros: "The crew was hilarious. I love their honesty and awareness of how terrible it is to charge people $4 for water on a 3 hr flight."
Cons: "The seats, the leg room, the captains announcements, the intercoms sound quality, the temperature, the entertainment, so so so very much."
Pros: "Boarding was quick."
Cons: "The flight was packed and I was seated between two strangers during a pandemic. Very irresponsible. This will affect my decision to fly frontier in the future."
Cons: "Fewer people on the plane during Covid would have been nice"
Cons: "Just was delayed flight was to be at 8:41 and delayed to 1:49am sucked cause was very sleepy lol but other then that all was well thank you!!!"
Pros: "I was surprised that the flight was completely full despite a pandemic"
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Pros: "Modern planes. Good on board crew."
Cons: "2.5 hour delay, no explanation why."
Pros: "Quick boarding, but I think it was just so that they we not fined by the FAA"
Cons: "My flight was delayed over FOUR HOURS! My flight was supposed to take off at 2:53 pm and we didn’t leave SFO until 6:39 pm! I received a text message at 9 am telling me that the flight was delayed until 4:05 pm....okay, no problem, I had not left for the airport yet, so no biggie. At 10:48 am, I received another text that the flight was delayed until 3:35 pm...still not a problem. A couple of minutes later, another text. My flight is now on time. Still no problem, because I usually add in 30 minutes in case Murphy of Murphy’s law shows up and throws a wrench into things. I get to the airport with plenty of time to spare & clear security... then get a new text notification at 2:08 saying that the flight is delayed for FOUR HOURS!!! Are you kidding me? On top of that, the customer service representatives made an announcement that there was a maintenance problem with the original airplane and a new one was enroute to take up the slack. They said this as a statement and offered no apologies or sorry for the inconvenience. They stayed at the check in desk for an hour, and then left and didn’t come bac until 20 minutes before the plane arrived at the gate. I will NEVER fly this airline again!"
Pros: "When I told people I was taking Frontier, they scoffed, rolled their eyes, and joked that I'd have to pay to use the bathroom. Well, it wasn't THAT bad. In fact, I got an assigned seat (in contrast to Southwest). Plane was fairly new, and the seat wasn't too small (then again, not super big). One flight attendant tried to make the atmosphere festive since we were going to Vegas and some people got absolutely shit-faced on the flight. I thought this was kind of cool, but I'm sure some people were annoyed since the drunks got VERY loud. For the price, I would definitely go to Vegas from Indy on Frontier again."
Cons: "1. The guy in charge of the check-in area yelled at one of his employees and humiliated her in front of me. Super awkward. 2. They really do charge for water. OK, I can see charging for a Coke, but water? I thought there was a law saying airlines HAD to provide water on request for health reasons. Then again, I had a huge water bottle from home, so why am I bitching?!"
Cons: "Everything was good until the last flight from Denver to Las Vegas. They let us into the bridge but did not let is into the plane for a while because they just finished cleaning it and was waiting for maintenance to fix a broken chair, which made us stand and wait on the bridge. They should've just waited to let us in until the plane was ready instead of stocking us into the bridge.Additionally, as I was leaving the plane the one of the crew member was arguing with a customer, which could've been handle better."
Pros: "Well, first of all I did not go to Vegas...I ended up going to Detroit instead. I purchased the insurance only to find out you almost have to be dead in order to be able to use it. During my flight to Detroit a passenger had been drinking aboard the plane and police had to come aboard the flight to remove the passenger prior to allowing the other passenger to deplane first. We had to watch that entire ordeal while my loved ones waited at baggage claim to pick me up. The food selection wasn't very appetizing. However, some of the flight attendants were friendly...which made the flight bearable. My relatives fly frontier all the time and recommended I use them and I did, but I'm not sure I'll ever fly frontier again."
Cons: "A lot!"
Cons: "No one at the counter before the flight. Everyone was at the gate. I lost my flight and you wanted to charge me anotyer 100 dollars. And i had ti catch a flight frim Orlando and had ti drive myself there. They lost my baggage as well .first night in vegas was ruined by Frontier Airlines. Did not know that I needed my pool sticks to play ahead of purchase new pool sticks they cost $1,200 and I had a purchase 1 days worth of clothes unreal never experienced anything like this such a horrible Airline"
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "Not much"
Cons: "I was stopped at loading & forced to pay 60 for my carry on even though I checked early online & it showed I had paid 40 for my bag. It was misleading, also checked with a Frontier staff at check in desk & she confirmed I was ok. "Supervisor" at gate was very rude & turned & walked away while I was asking a question & trying to show her my email receipt. I have never gotten sick on an airplane before but I did on all my Frontier flights & there was no air sickness bags in seat. This trip was ridiculous from the start as my flight was changed from non stop direct to overnight layover in which I had to purchase a Hotel room as well as all the extra fees taken after purchase. Frontier is not "cheap" at all. And worst customer service I've ever dealt with."
Pros: "The initial price was great. The direct flight was fantastic. No wasted airport time."
Cons: "I paid an extra $16 because I thought I had to pay for my seat. It was an emergency aisle so I got more leg room, but my seat didn't recline at all. It was impossible for me to sleep during my 3 1/2 hour flight to Las Vegss. Each bag you brought must be paid for whether it was checked or carry on. My original ticket price was $241. With the $60 bag fee and $16 additional seat fee ( I did not reserve one on the way home, so there was no additional charge for that direction). My total was $317. I would have preferred a larger airline with reclining chairs and free movies."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Pros: "Like, it was a first time experience . Notone wewill repeat. First off chrck in was not available until two hours before departure no one was at the counters when issued a ticket from an attendant she acknowledged my carry-on but said there was no fee to pay when called to board the plane the agent told me to go back to the counter and register my carry-on I did not understand and was irritated when we paid a fee of $45 for that carry-on we were able to board no complementary beverages or water were offered on a two hour and 45 minute flight . It seems like and nickeled and dime operation sorry but hard backseats are not the way I want to travel so very mediocre"
Cons: "at 4:30 pm I had a text alert that the flight was delayed by 8 hours yet there was nothing done to replace crew who were going over their max hours. The pilot and both stewardess told different stories. At 1 am in the morning they claimed they were looking for replacements. It is bad enough having a flight canceled and having to drive 840 miles or wait up to 2 days to be rescheduled....but to have blatant lies told was even worse. Then cancel due to weather...when that was not the case..so baggage fees cannot be refunded. The baggage fees were almost as much as the airfare."
Pros: "$49 price for ticket from Pittsburgh to Las Vegas. (WARNING: uncomfortable seat only, doesn't include any baggage)."
Cons: "The seats are very uncomfortable. They are smaller than before and the airline claims they are "pre-reclined." The boarding process is poorly organized (should fill from back to front). The staff is not friendly. Food costs, they claim you can't consume your own alcohol, and they begrudgingly give you water if you press them. When the plan landed at the exact time the pilot predicted 4.5 hours earlier, they told us that we were "early" and kept everyone waiting with seatbelts fastened. In fact the crew frequently abused the seatbelts fastened light during calm air. Don't fly Frontier unless it is severely cheaper; the experience is terrible."
Pros: "The flight was on time and the crew was friendly"
Cons: "The check in process was PAINFUL! The check in staff, only two ladies, were there by 4:30 but could not check in our bags until 5am, resulting in lines. Two staff members for everyone was not enough and one of them kept taking off to do something else, leaving only one person to check in. The Baggage Only line received way more attention, forcing the rest of us to wait longer even through we were line FIRST. You should take direction from Allegaint! I flew from Vegas to Fresno a few days later and their check in service was exceptional!"
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "It was quick to get on the plane."
Cons: "I am very concerned with the staff of Frontier as how they could let not one, but two passengers on their flight who are CLEARLY past the legal limit of being intoxicated. I had two passengers, mother and daughter, who were in front, and beside me who were stumbling while walking to their seats, had slurred speech, and absolutely reeked of alcohol. I had made a point to one of the flight attendants about it, they did not do anything more than shrug it off, and then not only did I point that out, they went ahead and served them more alcohol 20 minutes later into the flight! More specifically two Coors and two small bottles of Vodka for the woman sitting next to me, and a Coors for the woman in front. They were causing me discomfort by making their drunken jokes, but the woman next to me made no due regard to personal space (which I get the airline at that point cannot control). However, the woman to my side had been alot less touchy-feely prior to receiving more alcohol. Not to mention I had paid the extra money for the assigned seats, which were added on to our total charges, but suddenly disappeared when I received my itinerary online. I will never book through this agency, or fly Frontier again."
Pros: "THIS trip was okay."
Cons: "This was supposed to be a round trip ticket. My original flight from Las Vegas to Houston was delayed and delayed and then finally cancelled. I was checking your app religiously and it wasn't until BOARDING ( 12:20 in the morning) that it said the flight had cancelled. Your employees just ignored me when I went to the front desk to ask what I was supposed to do. They finally took notice of me and said the best they could do was TWO days later. I don't live in Vegas so I asked where I was supposed to stay and they said they couldn't help me with that. You were going to let me sleep in an airport for two days! I asked what I was supposed to do about food and you said you'd email me a food voucher (you didn't) and you said you would email me a 200 dollar voucher for my next flight (which you didn't)! I had to find someone to help me buy a different flight on a different airline because of how UNhelpful you all were. The most disappointing and absolutely terrible traveling experience I've ever had. I don't know when or if I will ever fly with you again."
Pros: "It was SUPPOSED to be a round trip. I arrived at LAS an hour before departure, and tried a kiosk. It advised me that I needed to see an agent. I get in line. 19 minutes later, I am informed that even though the plane is still at the gate, I missed the 45 minute deadline,and cannot board. The agent will not help me to book another flight, but gives me a paper with an 800 # on it. I am told that all of the next days flights are sold out. I managed to get a $287 flight t 6 am the next day, on a different carrier. When I arrived at Ohare for the return leg, I was charged $40 , for my carryon. When I expressed my displeasure at the charge, I was told that Frontier was a low cost operation and should not be surprised that I would pay more for extras. My response to that is "When did customer service become an extra, for which I should be charged?" I have found your corporation to be an overpriced low service airline, a soulless company intent on squeezing every cent out of each transaction, while providing even less than the bare minimum to the sucker who buys a ticket."
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Cons: "When we showed up for our flight on Aug 28th the lady at check-in said we didn't have a seat and printed out a piece of paper with rules and guidelines on it she then handed me the paper and told me to check my bags in and go to the boarding gate to get more information on why I didn't have a seat, I repeatedly asked her why do I have to check my bags go through security go to the boarding gate if I don't have a seat she continued to tell me that's the procedure and they will give me the information, she was very rude so I continued to follow her rules I went to the boarding gate swear they told me I did not have a seat because the flights are oversold they told me they were going to give me a flight for the next morning and to come back in an hour and they would get it all situated so I came back in an hour they gave me my information for the flight the next morning but then they couldn't get my luggage back because they said it was too late to get it off of the plane where is I'm watching right out the window then load the luggage on the plane, I then proceeded to talk to a manager the manager said that she would have our luggage flown back to Las Vegas and sent to our hotel at 8:30 p.m. that same night August 28th and that never happened, I even called Frontiers baggage claim at 1:30 asking if they knew where my luggage was they said they had no idea and that they would send it out in the morning to my hotel I told her that's not necessary as I will be flying to Denver where my luggage should be in the morning she kept telling me she already was going to ship it to the hotel and couldn't understand why I didn't want it shipped to the hotel even though it was a pretty simple answer so she just continue to laugh at me and hang up, we also didn't get any compensation for an overbooked flight I would have to say that it's pretty horrible experience and knowingly that when I do fly it's usually with Frontier but all that will change"
Cons: "The flight was delayed a few hours. It took forever to Get out of the gate. It took an hour once we landed to get in the gate and deplane. I was given a seat on the computer and then when I got on the plane there were two people with same seat. The floors and seats were unbelievably dirty as well. I have never seen so much trash and crumbs everywhere. It was an awful experience. Our trip to Vegas the first night was ruined because we were planning to see a show Thursday evening and landed two hours late and could have possibly made it but we sat on runway for an hour before deplaning."
Pros: "The flight crew on plane was great."
Cons: "On my flight to Denver, was never mentioned on anything about paying for my carry on. But on the way back to Las Vegas. They stopped us and was very rude about having to pay. Using the "they should have charged you the first time" I think its crazy to be charged for a carry on, if they charged me one way and not the other then i feel someone was not doing their job. But it was how rude the lady manager was when I also only had cash on me. They wanted to charge me an extra $5 to go do a pre paid card. this was 20 mins before flight left. They must get on the same paid either charge both ways or no way. especially $60 per bag"
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "Hard to come up with anything honestly."
Cons: "Service at the gate was unprofessional. Customer service rep was arguing with crew members and pilot. A family of five were all separated throughout the plane and asked if there was anyway they could sit together. CS rep just shook her head and said no. Ultimately I offered up the seat I paid for so the mom could be closer to her kids and ended up sitting in the back of the plane in a completely empty row. Could the rep not have looked it up and seen there was an empty row and made accommodations for this family?? I shouldn't have to be the one looking out for YOUR customers. They don't pay my salary...they pay yours."
Cons: "I realize that there are some things that are beyond the control of the airline and I don't blame Frontier for the delay boarding or the rough weather, but after sitting almost 2 hours on the tarmac before takeoff and then the fasten seat belt light left on for the first nearly 2 hours of the flight, there was a plane full of passengers who desperately needed to use the restroom, myself included. What really annoyed me was that while rudely admonishing any passenger who dared trying to go to use the facilities to sit back down, the flight attendant herself went in the bathroom and relieved herself. When the seat belt light was finally turned off, I made my way to the restroom and this same flight attendant told me I would have to wait because another passenger sitting in the first row had been waiting a long time to go. I told her "everyone has been waiting a long time, well everyone but you." at this point she got very defensive and began yelling at me about federal regulations and so on and that she is allowed to use the bathroom. That may be true, but it doesn't make it right. Perhaps because I ticked her off, or perhaps just because of incompetence, my wife, myself, and the passenger in the third seat in our row were never offered any drink service. I did observe that even after the long delays and general ordeal of the flight, they were still charging passengers for soft drinks. I think a comped drink would be the least Frontier could do under the circumstances, but I guess anything resembling customer service is too much to ask. Add to all this the uncomfortable seats, the being nickel and dimed at every turn, which makes what first appears to be a good deal on a fight into one which is more costly than better quality airlines, I would advise spending a little more upfront for Southwest or some other reputable airline. You probably won't spend anymore in the end if you have luggage and would enjoy a beverage on the fight anyway and you will be treated with more respect and courtesy and other you will sit in a seat that doesn't feel like an old piece of plywood covered in vinyl. On both the flight to and the one from my destination, I noticed that the seats would not recline. I'm not sure if I had seats in rows that didn't recline or if none of them do."
Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."
Pros: "For starters, the Crew was AWESOME !!! An attendant asked if I was military, I wear an Air Force cap my daughter gave me when she graduated. I said no, and explained it was my daughter's and she thanked her for her service and me for supporting her choice. A few minutes later an attendant asked if I would follow her, they had a different seat for me, she said. At first I thought I had the wrong seat. I stand 6ft 3in and about 270 lbs. economy seating is kinda cramped for Me. She directed me to a seat that had knee room and thanked my daughter for her service and me for supporting my daughter's choice to serve Our Country. This action just strenghtens my loyalty to Frontier Airlines and will continue to travel with you all I can. My trips with Frontier Airlines has always been a Good experience. This one was special because Your Crew of Attendants made it Special for Me. They are Real and Professional people. Let them keep doing what they're doing because it's working, for Me anyway. Thank You very Much"
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Pros: "I like the fact that the management came up with an option to still fly the passengers to Las Vegas through another aircraft. I think the staff handled the situation very well. They maintained their professionalism despite the angry passengers. In fact, they were able to keep the mood lighter by smiling and throw small jokes once in a while. I want to commend these two employees who were there during this time. I wish I had their names but it was one male and one female. They were both black and both had long braided locks ☺ They were very accommodating."
Cons: "- I could see from my window seat that the ground crew had to unload ALL the luggages that were already on the plane and check them individually and manually, just to find the luggages of the unfortunate 41 passengers who cannot fly with us because of the limited seats of the new aircraft after the tail swap. It took them at least an hour and that obviously caused more delay for the plane to take off. - It was annoying to hear the foot steps of one of the crew members because whenever he walked by the aisle in the plane, he would literally stomp his feet which was very disturbing. The passengers were already exhausted and it was past midnighy, we all wanted to at least take a nap. - They should have at least offered free drinks like water or coffee inflight to compensate with the situation especially that it was already a red eye flight."
Pros: "We arrived in Las Vegas 20 minutes early."
Cons: "1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!"
Cons: "Frontier's baggage policy is such a rip off and comparatively over priced. They allow 1 checked bag for 40$ whereas American Airlines and others charge 25$ a bag. For carry on items Frontier charges 60$(!) We were two passengers with each allowed a carry on item. After paying for our 2 bags, we were about to board when the lady at the boarding gate insisted on having us pay for our carry on ( whilst they clearly say one carry on item per person ). We were threatened with being kicked off the flight if we didn't pay for the carry on. Other passengers were also subjected to this behaviour. Never flying Frontier again. Rude boarding attendant, and a rip off baggage policy."
Cons: "Trash and food covered the floors. The seats were very uncomfortable and not sure how you can call that a tray table. But I guess if you aren't serving food there's no real reason to have a table, except to allow your guests convenience. Charging fees for every little thing, including being able to pick a seat so you can sit with your party, is quite ridiculous. I don't fly a lot but I won't ever choose this airline again when I can get Much higher quality for the overall cost once the hidden fees were added."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."
Pros: "Nothing really."
Cons: "Frontier advertised cheaper fares but when all the nickel and diming is done (like the baggage fees, seating fees, in flight drink fees) your better off spending a little more up front with another airline than falling for their cheaper fares. They try to sell you 'a roomier seat' but delivery seats which reminds me of public transit. They don't recline and they also don't have a tray large enough to accommodate a laptop!! Hard plastic covered in vinyl with fancy stitching. Try sitting for 4 hours on that! Southwest is a much better choice."
Pros: "On time on the way out."
Cons: "Bought the ticket in Chicago because it was cheaper than flying out of Madison or Milwaukee. Even if I paid for a bus ticket from Madison to Chicago. When I went to check in it took 5 phone calls and 1 1/2 hours later. The reason for the call was the carry-on baggage charge which was astronomical and my question was is the $40 for round trip. Which it wasn't. Also, I was unaware of all the additional charges, seat, bottle water, soda etc. The biggest problem was no WI FI on board. I need to work while I was in the air for 4 hours. It took 5 phone calls because I couldn't understand the person trying to answrer my questions. I also couldn't check in because Frontier was not compatible with my IPad. Talk about getting frustrated. I had enough stress traveling for business. On the way back we were backing out to the runway heading to take off and the captain announced that he was turning around because a passage was vomiting due to overindulgence of alcohol. 45 minutes later finally backed out to take off. I barely made it to my bus. Thank god I can run fast. What a nightmare that didn't need to happen. It would have been way cheaper to fly out of Madison or Milwaukee. What really PMO was socking us traveler additional charge for so called peak time. WHO DO YOU THINK BAILED YOU OUT IN 2001? Your should be ashamed of yourselves."
Pros: "The crew was super helpful. The pilot landed the plane super smoothly it was unbelievable."
Cons: "Some sort of social distancing should be implemented. Children should also be forced to wear mask or not fly as well."
Pros: "How quick it was to board and the staff."
Cons: "More comfortable seats and not so congested."
Pros: "Flight crew was very attentive"
Cons: "Cold AF in the plane the whole ride"
Pros: "Helpful, efficient and professional crew."
Cons: "Seats are basic, not very comfortable but we were in the basic level. Trays are super small to but work."
Cons: "The constant switching of flight times and delays were ridiculous but I’m glad I was on time in the end"
Pros: "When you try to download your boarding pass and you finally successes you can not click on your checked baggage. I tried over and over but it wouldn't let me so I had to pay the $50 luggage fee for checking at the airport. I explained the situation to the clerk but she said there nothing she could do. This is a glitch in the system and is not my fault. I am disappointed that we couldn't figure it out."
Pros: "Nothing this airline is awful"
Cons: "Uncomfortable seats. Can’t get a plane in the air on time, doesn’t wind up saving you any money with all the additional fees for literallly everything."
Pros: "1 crew member was kind of nice - but only because we were seriously delayed"
Cons: "-3 hour delay sitting in the plane and was not allowed yo use toilet -seats were uncomfortable and do not recline"
Cons: "We where 6 minutes late checking in do to kiosks problem and other customers arguing about baggage pricing. We where informed we would not be allowed to check in or board our flight causing us to rebook our flighy"
Cons: "Spirit Airlines is a complete joke! We were standing at the ticket counter by 10:15 and the flight was at 11:06 yet refused to print out boarding passes. They even allowed the person directly in front of us to check in but apparently we were the cut off. After asking to speak with a supervisor, the ticket agent disappeared for 15 minutes only to return and tell us that there was no supervisor available. What? So..... no one is supervising the staff or daily operations? That’s a little scary. We asked the ticket agent again to print our boarding passes and at least let us attempt to make the flight but he again refused. The ticket gate we were at was directly next to the security line which had about 5 people in it. We also heard him tell the person in front of us who he allowed to check in that our gate was literally the first gate after security. I can not comprehend why he wouldn’t at least give us the option to try and make the flight which was 100% realistic. Instead, he refused our request for boarding passes a third time. The lack of service I received was absolutely and completely ridiculous. In a state of panic I began looking up other flight options that would get us to our destination on time... there was nothing! While I️ was researching flights, my traveling companion ran to the Southwest Airlines ticket counter and explained the situation. The ticket agent immediately began checking the computer and found a flight that would get us to our destination in time but the flight was leaving in 30 minutes. She stated that she could not promise we would make the flight but was happy to let us try! We got through security quickly and were able to board the 11:15 flight. Our original flight with Spirit departed at 11:06. I want a refund or I will be contacting my bank for a chargeback."
Cons: "i lost my spirit they got me once i will not be bite again by them. i will have a smile on my face when they go ouut of business, do not send me information that includes spirit airlines again !"
Pros: "Average flight with average service which I expected...."
Cons: "The lady at the check in counter was very rude. When I approached to the counter, she said "why are you here? You should check in at one of those kiosk!“ So I said I was instructed to check in at the counter. Then she said “ID" in a tone of voice that she was clearly not happy at work. ..."
Cons: "20 minutes prior to boarding, they announced there was no crew and the flight was cancelled. Passengers were instructed to line up for rebooking. For the first hour, there was only one person for the 100+ passengers. After an hour, a second employee showed up and asked those who wanted a refund to go to another line (those wanting to rebook should stay in line). Three and a half hours later, when we reached the front of the line (despite only being 1/3 of the line) we were told those who were sent to the refund line had taken the remaining tickets for different flights out that night and/or the next morning. We were offered a flight the following day on a different airline at a different airport. Not sure what happened to the remaining 50 or so passengers, but they probably got a worse deal."
Cons: "No space. Seats horribly uncomfortable, and don't recline at all. Couldn't even bring a carry on bag without paying an extra $45. It was the cheapest ticket I could find, but after all the extra fees it ended up being the same as the rest"
Pros: "They were efficient at loading and unloading. The business model of minimal inclusions was fine."
Cons: "I booked through Kayak but was not told about all the extra costs that could be incurred. I was unaware of the extra costs for checked bags. The cost was far more than other airlines. The flight attendants talked non stop to the point I was wishing I had ear plugs. The discounts for printing your own tickets and checking your bags ahead of time was not communicated prior to check in. It is on the website but not through the booking service. The self check in kiosk at check in would not work so we were upcharged for not using it but we couldn't."
Cons: "I canceled the flight five times and spirit kept telling me they would send me a credit to use towards future travel. I never got that credit. Customer service was terrible. Each time I called the person on the other end was difficult to work with and in the end I lost over $400 dollars. I had to cancel the trip because of an emergency surgery and I tried to cancel it over a month ago. I'm very disappointed"
Pros: "The boarding was wuick and easy"
Cons: "Unexpected luggage prices. All food and drink had to be purchased with a debit or credit card. Flight crew was rude to the passengers."
Pros: "Staff was pleasant and mostly helpful at the counters"
Cons: "Had 2 flights cancelled after boarding time when we were informed they knew well ahead of time that there were no crews. Took 36 hours to get somewhere I expected to take 5, with only $10 food vouchers and 3hr in a hotel for compensation"
Pros: "The price of the ticket was the best part, but you truly pay for what you get."
Cons: "You pay for everything. There aren't even free pretzels or drinks. I would much rather fight for my life on United Airlines."
Pros: "The staff made me laugh a few times"
Cons: "every little extra thing costs, in the long run you end up paying just the same price as other airlines. Nothing about this airline is very comfortable but the trip from Detroit to Vegas lacked adequate air, it was extremely hot and I heard other people complaining too"
Pros: "Not really too much"
Cons: "The airplane got to tbe gate late. The seating was horrible mo leg room crammed next to people i was not pleasant"
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Pros: "Flight costs were competitive. Uneventful, fine flight. A little tight in the seats but adequate."
Cons: "but all the fees attempting to entice you to buy more- fee for early boarding, speed through customs, food etc etc. got a bit much. Flew one way to Las Vegas and one way return from Phoenix on American- Never got any 'push' on American to buy more, other than food for sale on board. If I had a choice I would fly American before Spirit- although acceptable just a bit more 'nickel and dime' that I find cheesy"
Pros: "Nothing impressive."
Cons: "No complimentary drinks, snacks, or entertainment. Even on a 4+ hour flight, the most they could offer me was a cup of ice. No water, juice, soda, pretzels, peanuts, etc. If you wanted ANYTHING, you had to pay for it. Also, they charge $55 to bring a carry on and $50 to check bags. On both departure and return, I tried to do self check in at the kiosk, but error messages came up both times (despite accepting and charging my credit card) telling me to wait in line to see a cashier. So trying to take initiative and doing self check in was a waste of time and I still had to wait in line afterwards. Very dissatisfied with my experiences on Spirit Airlines."
Cons: "First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates."
Cons: "The terrible things are endless and I don't have the time to go on about something I know the airline will never resolve"
Pros: "The huge line at the airport moved really quickly. The staff were very efficient and we were pleasantly surprised. I thought we might miss our flight because the line was probably a hundred yards long, but we didn't."
Cons: "We were surprised by additional fees for carry-ons. We ended up having to pay about $300 more than we figured. And the whole campaign for $9 baggage was misleading and frustrating. If you would just be upfront about how everything is a la carte, then there wouldn't be any nasty surprises. Sure the ticket seems cheap before you figure in the baggage and other costs. But we weren't ready for shelling out an additional chunk of change. Also, we were met with a gigantic line at the airport. Seems like all the other airlines had small lines."
Pros: "Absolutely nothing."
Cons: "Where should I start?They can't scan boarding passes from phones. And their stupid kiosk wasn't working Weight limit is 40lbs so I got to pay 82 dollars for a 50 pound bag. they add stops to direct flights. For dollars for pretzels. The SLOWEST baggage check ins. No seat recliners. I'm 5'4" and had no leg room at all. The flight was FREEZING and god forbid they offer any blanket or anything at all. For 800 dollars even a spirit flight should try hard. I could go on... worst airline ever. I will happily pay at least $300 more to never see these people or this company's logo ever again."
Pros: "Boarding was quick. Deboarding only slightly less so. The flying was smooth."
Cons: "I'm glad my plane tickets were gifted to me because it was not worth the price. I'd found flights around the same price range that include carry-on luggage and sometimes even a checked bag, reclining seats, and complimentary non-alcoholic beverages. Spirit bombards you with ads about how every inconvenience supposedly saves us money. It doesn't. It's hidden costs. 99% of people are going to need more than a backpack when they fly across the country. And it doesn't go towards service either. Check-in kiosks didn't open until an hour before the early morning flights, despite the instructions we receive. Deboarding is chaotic. Flight attendants zoom by before I can throw away my trash or ask a question, and they don't help customers with overhead storage."
Pros: "I liked how my flight went smoothly, and that the price of the ticket even with the cost of my purchased carry on bag, was immensely cheaper than all the other flights for that day. If you go off of comfort, this may not be the flight for you, but if you base a good flight off of how affordable it is, then I would recommend Spirit Airlines."
Cons: "I didn't like how the seats were not very comfortable, and they did not recline, or have any head cushion that can bend for your head to rest on. Yes, it sucks that you have to pay for a carry on bag, but if you can put everything into a normal sized school backpack, then you can use that as your free personal item. And if you have more stuff, then you just have to plan ahead, and pay for your bag ahead of time, as it will cost more than double at the gate. NOTE that if you have a layover, you will have to pay for the bag twice. I think that was the worst thing out of the whole experience. Don't count on getting free food or drinks either. Just bring them with you on the plane."
Cons: "Not able to get pre-brding online and for the ticket clerks it was befuddling, and they had to get mgr over-rides."
Cons: "plane sat on tarmac FOR 2 HOURS, told it was too hot to fly... as all the other planes took off. bOY WERE WE relived when THEY pASSed out cookies."
Pros: "Plane seemed new. Everything was solid and clean."
Cons: "No complimentary drink or snack. Carry on luggage is an extra payment. When you add that up the price can put you on another airline. Everyone I talked to on the flight said the same thing."
Pros: "If I want to fly somewhere with just my laptop and no carry on and no luggage, this will be the way to go."
Cons: "After booking this flight with Spirit (2 flights out and 2 flights back, and I'm not going to rate each one separately) I was ready to log in an pay for baggage because I did not carefully examine all the details when booking. We did not get a free carry-on and the price for paying for luggage was higher than expected. BUT that was just the beginning. In every flight I've been on before, you pay for your bags one, I had to pay for the bags each step of the way. And paying for luggage and carry-ons each step of the way meant paying over $300 for bags. I'm used to paying $30 per person. So my excitement at getting low fares evaporated instantly. I was now paying the going rate for the flight with a lot of extra hassle to boot. I was with my aunt who needed a wheelchair to get around the airport in a wheelchair. Other airlines had them available for us to use, but Spirit would only offer to call a service for us. They did not indicate what the cost of this service would be. They didn't say it was free and they didn't say it was not. I just found an empty wheelchair and used that, after having just paid more than $300 for baggage for three small bags, I wasn't into more surprises. But I had to use American Airlines wheelchairs which they were cool with, because Spirit refused to let me use theirs without the escort (paid?) who actually didn't show up in the few minutes it took me to think it through."
Pros: "Crew was thorough and kind. Hospitable."
Cons: "On our way to destination, boarding was done by zones. Some in our party were zone 1 and some zone 3. Had something to do with carry ons. When we finally left in zone 3 time, it didn't save us any time because people had to get up to let us in. On the way back, zone 1 was 1 was called and anyone in their party to board. That worked a lot better. I don't like that there are not drinks or snack available without cost."
Pros: "Friendly stewardess"
Cons: "The chairs are low budget seats cushions are thin with and the leg room is limited which makes the ride very uncomfortable. I travel with various airlines and this was my 1st time traveling with spirit. This is by far my most uncomfortable plane ride with any airline. The cost for all beverages Is another concern. It is practically a potential health concern for a customer flying 2 hours or more to not have at least water provided for free. The credit card only for beverage payment also is a inconvenience for a small purchase that could easily be settle with cash. In closing, I feel this company is a prime example of producing poor service when the airline try to cut cost then capitalize on every single accommodation at the complete expense and inconvenience of the customers."
Pros: "The crew"
Cons: "I'm 6'3 tall and had a knee operation 4 years ago. It was a nightmare being in the window seat with ZERO space for 4 hours"
Cons: "I usually never post anything negative for a review, so here is my first one. I had an awful flying experience with spirit I will never fly with them again. I will keep it short and simple. They charge you for everything that your flight ends up becoming super expensive and its obscured until you get hit with the fee. First off, bag check in is ridiculously expensive. Cost me just about 100 dollars to check a tiny bag. The seats on the airline do not recline and there was absolutely zero leg room. Im not that tall (6'0), so there is no reason I should have to sit sideways on the seat because my knees are jammed into the seat in front of me. My entire neck and back became stiff when I got off the aircraft because of this. Water cost me 5 dollars. Do I need to say more? Water should be free. I left my long sleeve shirt in my bag that was already checked, so I asked a flight attendant if they had a tiny blanket ( It was so cold my jaw was shivering ) And she literally told me you should have brought one, we are not responsible for lending flyers blankets because its too cold.. Could not believe the awful experience I had with this airline. Never again. 1 star is generous."
Cons: "Having to pay for everything. Tight quarters. Slight delay in boarding no biggie. By the time you pay for baggage I could have flown a more comfortable plane"
Cons: "I thought all the extra fees for EVERYTHING were absurd! The flight was fine and flight attendants were nice but the fees will keep me from ever booking with Spirit again."
Cons: "Charging for standard carry ons Charging to choose seats-because????? The "cozy feel" of smaller seats How dirty the plane was overrall-didn't look like it was cleaned since last flight or two"
Cons: "The baggage cost. VERY difficult to talk to a person in customer service and if you do finally get someone they BARELY speak English and are very difficult to understand. Very cramped on the plane."
Cons: "We sat on the plane for 2 hours before take off. When we landed in Vegas, we sat on the plane for another 45 minutes. I will never fly spirit again."
Cons: "While the Leg room was ok, the Hip room was not. They can separate the seats an inch each and still maintain the same seating. and giving a couple of inches of hip room."
Pros: "The flight was on-time."
Cons: "My bag was left in Detroit along with 30 plus other bags and I didn't get it until 2AM the next morning."
Pros: "Left DTW and arrived Las Vegas on time."
Cons: "Flight crews went along with a group of party atmosphere, disregarding other passengers wishing a quiet flight. They kept serving alcohol to one passenger who became a bit too loud in speaking and wording. He made me feel very unpleasant."
Cons: "We arrived at the airport more tha 1.5 hours in advance of our flight and stood in such a long line that we missed our flight and had to rebook to. Later flight. There were not enough people at the Spirit counter to handle the long lines of people checking in. We had selected our seats in advance of arriving and had printed our boarding passes in advance but had to wait 1.5 hours in line to check one bag that was not a carry on. The customer service person T the counter was rude and not very sympathetic. We do not see ourselves flying Spirit, again."
Cons: "The seats - not comfortable and very difficult to have any sort of comfort when you take a red eye - seats didn't even recline - otherwise - the rest of the trip was good :-)"
Cons: "Flight late taking off both ways Seats are very uncomfortable and do not recline at all The flight seems very reasonable until you add in all the extra costs for baggage fees and seat costs."