Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"
Cons: "I didn’t even make this flight!"
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "Nothing. At all."
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Pros: "We got let in first because we had a baby under 2. A stewardess felt bad for our seating at the end and gave us a free blanky for baby and a free shot for me."
Cons: "The flight was delayed 2 hrs. The back seating was horrible. One crew member made fun of my sister for walking too slow on the way out. Like seriously we were the last seats on plane and had a baby. So yes we were slow!!!"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "Time on planes"
Cons: "Delayed departure again"
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Friendly and accommodating our requests."
Cons: "Lady directly behind me literally choking, couching, sneezing and constantly blowing her nose (really runny), that was not enjoyable at all. And her two (2) companions were not provide any relief for her."
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Cons: "It was so late it left me in the lurch and ruined my week"
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "Same as first leg of the trip"
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Cons: "We were delayed with no real updates why"
Pros: "The messages updating ( gate change, delayed and revised date if departure , Ext.) is regarding the trip Is awesome."
Cons: "Very delayed"
Pros: "Great service"
Cons: "Ample legroom"
Cons: "No cash food and beverage"
Pros: "The boarding process went quickly and seats weren't too bad. Flight was pretty painless overall"
Cons: "Overhead bins were full so I had to put my carry on under the seat in front of me meaning less leg room. There was no entertainment."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "Seats were great. Will fly with this airline again."
Pros: "Great deal and not cheap like spirit..."
Pros: "Worst trip ever. Will never choose kayak again"
Cons: "Effort. Sitting 5 hours for a 59 min trip sucks"
Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."
Pros: "Quick flight. Decent seat"
Cons: "I paid almost $80 for a carryon and most of the other guests did not get questioned or charged. That price is ridiculous and I’m not sure I’ll choose Frontier ever again"
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Cons: "I’ve been flying with frontier a lot , but now I don’t ever want to fly with this company again. They Shut the boarding tunnel 10 minutes early, knowing security was 30-60 minutes wait time, I’m active duty military and now I’m going to get home late, now I will be severely punished for being “irresponsible” but I bought a 6am flight so I could get rest and everything for work. Oh and also, when I was trying to get a new ticket it took over 45 minutes for a gate person to give me a new one to fly home"
Pros: "Modern planes. Good on board crew."
Cons: "2.5 hour delay, no explanation why."
Cons: "The two receptionist at the Las Vegas gate D16 we very very very rude I will never fly frontier again"
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Pros: "When I told people I was taking Frontier, they scoffed, rolled their eyes, and joked that I'd have to pay to use the bathroom. Well, it wasn't THAT bad. In fact, I got an assigned seat (in contrast to Southwest). Plane was fairly new, and the seat wasn't too small (then again, not super big). One flight attendant tried to make the atmosphere festive since we were going to Vegas and some people got absolutely shit-faced on the flight. I thought this was kind of cool, but I'm sure some people were annoyed since the drunks got VERY loud. For the price, I would definitely go to Vegas from Indy on Frontier again."
Cons: "1. The guy in charge of the check-in area yelled at one of his employees and humiliated her in front of me. Super awkward. 2. They really do charge for water. OK, I can see charging for a Coke, but water? I thought there was a law saying airlines HAD to provide water on request for health reasons. Then again, I had a huge water bottle from home, so why am I bitching?!"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Cons: "they turned a 4 hr flight into a more than 5 hr flight, seats were very uncomfortable."
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Cons: "Seats were uncomfortable and did not recline. The stewardess did not come around to check up on me during a 5 hour flight. I only saw her once."
Pros: "If you have ever flown Ryan air ,this appears to be the American version."
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Pros: "I liked the bundle package of a carry on, a checked bag and stretch seating. A fair price for the extras and the stretch seating is definitely a must!"
Cons: "I wasn't really impressed by the general lack of kindness from the flight attendants. Seemed like they hated their jobs and didn't want to be doing it. Didn't really want to ask for anything because I felt like I was inconveniencing them."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "Everything was on time .. Even during the holiday season when its busiest."
Cons: "Don't like at ALL how they don't ask if you would like a seat preference.. Not just Frontier but ALL airlines !"
Pros: "I don't like the fact that the baggage check was $40 you're charging $40 for a bag but you can't provide free water on the plane I think that really sucks seats are small their non-adjustable they weren't comfortable my mouth was so dry when I get to my destination I had a drink sink water from the faucet of the women's bathroom"
Cons: "I was checked in very promptly"
Pros: "The crew was lovely Boarding was quick"
Cons: "Not very comfortable Food options limited"
Pros: "I've learned to pack whatever I need into a backpack that's within their personal item limits. This makes traveling on cheap flights easy."
Pros: "Inexpensive ticket prices."
Cons: "Officially the worst chair I have ever been seated in. Not just on an airplane, the worst chair I have ever had the displeasure to sit upon. Even when the plane was not as full, there was no way to get a single moment of comfort."
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Cons: "The seats are incredibly uncomfortable, the planes were noisy in a terrifying way and I didn't even get a complimentary snack! I heard other people complaining and swearing they would never fly Frontier again. I was pressed for cash and am grateful for a cheap flight, but next time I'm flying I will spend more for comfort with another airline if I can."
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Pros: "I had I pay for my bag at the airport due to me forgetting to online and then was upgraded to the front. Thank you!"
Pros: "They had a late flight which was convenient. The assigned seats made sure that take off was smooth. Price was unbeatable."
Cons: "Seats were very uncomfortable and crammed. Initially they only had one agent checking people in at the terminal and the line had about 50 people in it."
Cons: "My flight departed over an hour late, because the airplane arrived long after the scheduled departure time. I was just able to catch my connecting flight."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Pros: "The lights were dimmed."
Cons: "A passenger threw up all in the rows as he was let on drunk. And the air cabin noise was so loud I could hardly hear the person next to me."
Pros: "Not much. Will not fly this airline again."
Cons: "Extra charges for everything. Even water and coffee weren't free. Seat charge, what is that ? Overheard a fellow passenger say he felt as though we were treated like cattle."
Cons: "You are charged extra for seats when checking in and you pay for carry ons as well. You also pay for drinks, ex. soft drinks, coffee, tea. You may get a great rate but then you are charged for everything else. Seats are not very comfortable and tray tables are the size of a mini iPad. No inflight movie."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Pros: "Easy boarding, clean plane and bathroom."
Cons: "My chair didn't let back so it was a bit uncomfortable but I had decent leg room on an aisle seat."
Pros: "Quick, easy flight."
Pros: "The flight was smooth for the most part."
Cons: "Lack of communication, seats very uncomfortable, paying for everything on plane, a seat to sit in, a carry on bag , its ridiculous, by time you pay all the extra fees, its no cheaper than any other flight."
Pros: "Price was good."
Cons: "Charged for every thing seats, luggage, . Took over an hour for luggage. They waited for the next Frontier flight about half an hour then brought lugage from both flights at the same time. Not enough to get me back to Frontier!"
Pros: "We left Atlanta on time, just after eating at a close by our departure gate."
Pros: "Crew was friendly and polite."
Cons: "Economy seat was very uncomfortable. I wish that my booking made clear that I would need to pay for a carry on. Fortunately, I paid at the kiosk where is was $40 for a bag instead of at the gate where it was $60."
Pros: "It didn't crash and Im very thankful for that. They are good at collecting trash."
Cons: "The flight attendants skipped few rows and not offer us any drink or snack the first time they came out. I am sure they didnt do it in purpose, but I have never been in a flight that the flight attendant just missed people like that. The cart stopped next to the seat in front of me, the first flight attendant helped people that sat in the front, the second one started to asked and served beverages for the seats behind me. I thought the first one was going to help us, but they moved so fast and far behind us right after that. I have never been in any fllight that charge people for soda."
Pros: "I make a reservation for me and my cousin, and him cant take the Flight because frontier sent to me by email a wrong information for checking terminal and when we finally arrives to the counter, she said, oh Im Sorry checking bag is closed, we cant take your checked bag, and he lost the flight, also trying to contact costumer service during 1 hour , they dont give us a rasonble solution, we lost the money for travel from miami to las vegas, and they not refund anything!!!!!!"
Cons: "I've used Frontier twice. Once for Thanksgiving week and once for Christmas week. Both times I had to wait 40-45 minutes to get my bag. The first time, the belt stopped working after already sitting and waiting 20 minutes for the the luggage to come to baggage claim. So myself and a large number of people had to wait an extra 20 minutes before someone decided to switch the our bags to a different belt. The second time there was no malfunction. Literally the entire plane and myself, who checked a bag, waited a total of 45 minutes before the first luggage appeared. Because I'm a considerate person, I prefer that my ride doesn't get a ticket or their vehicle towed for waiting outside for an extra 20-30 minutes or they waste their gas by circling around the airport until I finally say, "I have my bag." Mind you, this only seems to happen when I'm arriving to Orlando. I probably will be avoiding Frontier Airlines when picking my next flight."
Pros: "Overall cheap"
Cons: "I was told at boarding that I would have to pay for my carry on."
Pros: "Flight crew was very attentive"
Cons: "Cold AF in the plane the whole ride"
Pros: "Cheap flight"
Cons: "Not charge for cup of water, sheesh"
Cons: "The constant switching of flight times and delays were ridiculous but I’m glad I was on time in the end"
Pros: "Crew was nice"
Cons: "No water on board,dirty bathrooms, no food except snacks can’t even buy a sandwich on a four hour flight"
Pros: "When you try to download your boarding pass and you finally successes you can not click on your checked baggage. I tried over and over but it wouldn't let me so I had to pay the $50 luggage fee for checking at the airport. I explained the situation to the clerk but she said there nothing she could do. This is a glitch in the system and is not my fault. I am disappointed that we couldn't figure it out."
Cons: "There was an extra layover in Vegas not listed when I purchased the ticket. I paid more for this flight because it had one, not two stops. I know Spirit is a low rent airline hut that’s really over the line. I feel I’m owed some money back. And a flight attendant talked hella aloud non stop, very irritating."
Cons: "We where 6 minutes late checking in do to kiosks problem and other customers arguing about baggage pricing. We where informed we would not be allowed to check in or board our flight causing us to rebook our flighy"
Cons: "i lost my spirit they got me once i will not be bite again by them. i will have a smile on my face when they go ouut of business, do not send me information that includes spirit airlines again !"
Pros: "On time."
Cons: "No entertainment whatsoever."
Pros: "Average flight with average service which I expected...."
Cons: "The lady at the check in counter was very rude. When I approached to the counter, she said "why are you here? You should check in at one of those kiosk!“ So I said I was instructed to check in at the counter. Then she said “ID" in a tone of voice that she was clearly not happy at work. ..."
Cons: "No space. Seats horribly uncomfortable, and don't recline at all. Couldn't even bring a carry on bag without paying an extra $45. It was the cheapest ticket I could find, but after all the extra fees it ended up being the same as the rest"
Pros: "They were efficient at loading and unloading. The business model of minimal inclusions was fine."
Cons: "I booked through Kayak but was not told about all the extra costs that could be incurred. I was unaware of the extra costs for checked bags. The cost was far more than other airlines. The flight attendants talked non stop to the point I was wishing I had ear plugs. The discounts for printing your own tickets and checking your bags ahead of time was not communicated prior to check in. It is on the website but not through the booking service. The self check in kiosk at check in would not work so we were upcharged for not using it but we couldn't."
Pros: "The boarding was wuick and easy"
Cons: "Unexpected luggage prices. All food and drink had to be purchased with a debit or credit card. Flight crew was rude to the passengers."
Pros: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "The plane seats were fixed and it was impossible to recline them."
Pros: "The staff made me laugh a few times"
Cons: "every little extra thing costs, in the long run you end up paying just the same price as other airlines. Nothing about this airline is very comfortable but the trip from Detroit to Vegas lacked adequate air, it was extremely hot and I heard other people complaining too"
Pros: "Not really too much"
Cons: "The airplane got to tbe gate late. The seating was horrible mo leg room crammed next to people i was not pleasant"
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Pros: "Flight costs were competitive. Uneventful, fine flight. A little tight in the seats but adequate."
Cons: "but all the fees attempting to entice you to buy more- fee for early boarding, speed through customs, food etc etc. got a bit much. Flew one way to Las Vegas and one way return from Phoenix on American- Never got any 'push' on American to buy more, other than food for sale on board. If I had a choice I would fly American before Spirit- although acceptable just a bit more 'nickel and dime' that I find cheesy"
Pros: "Good seat"
Cons: "It was all good"
Pros: "Nothing impressive."
Cons: "No complimentary drinks, snacks, or entertainment. Even on a 4+ hour flight, the most they could offer me was a cup of ice. No water, juice, soda, pretzels, peanuts, etc. If you wanted ANYTHING, you had to pay for it. Also, they charge $55 to bring a carry on and $50 to check bags. On both departure and return, I tried to do self check in at the kiosk, but error messages came up both times (despite accepting and charging my credit card) telling me to wait in line to see a cashier. So trying to take initiative and doing self check in was a waste of time and I still had to wait in line afterwards. Very dissatisfied with my experiences on Spirit Airlines."
Pros: "Really there wasn't much, I liked that I got to detroit finally."
Cons: "There wasn't even complimentary water for a 4 hour flight, the leg room is horrible, it's so expensive to take luggage with you, every single plane I took was delayed."
Cons: "They try and rip you off at every chance"
Pros: "Absolutely nothing."
Cons: "Where should I start?They can't scan boarding passes from phones. And their stupid kiosk wasn't working Weight limit is 40lbs so I got to pay 82 dollars for a 50 pound bag. they add stops to direct flights. For dollars for pretzels. The SLOWEST baggage check ins. No seat recliners. I'm 5'4" and had no leg room at all. The flight was FREEZING and god forbid they offer any blanket or anything at all. For 800 dollars even a spirit flight should try hard. I could go on... worst airline ever. I will happily pay at least $300 more to never see these people or this company's logo ever again."
Pros: "Boarding was quick. Deboarding only slightly less so. The flying was smooth."
Cons: "I'm glad my plane tickets were gifted to me because it was not worth the price. I'd found flights around the same price range that include carry-on luggage and sometimes even a checked bag, reclining seats, and complimentary non-alcoholic beverages. Spirit bombards you with ads about how every inconvenience supposedly saves us money. It doesn't. It's hidden costs. 99% of people are going to need more than a backpack when they fly across the country. And it doesn't go towards service either. Check-in kiosks didn't open until an hour before the early morning flights, despite the instructions we receive. Deboarding is chaotic. Flight attendants zoom by before I can throw away my trash or ask a question, and they don't help customers with overhead storage."
Cons: "The seats are lousy! I will never use Sprint again if these are the type of seats on all planes. will recommend on all of my social media accounts that others do the same. Thin cushions and they don't recline. Very uncomfortable on a cross country flight. Never again!!!!!"
Pros: "I liked how my flight went smoothly, and that the price of the ticket even with the cost of my purchased carry on bag, was immensely cheaper than all the other flights for that day. If you go off of comfort, this may not be the flight for you, but if you base a good flight off of how affordable it is, then I would recommend Spirit Airlines."
Cons: "I didn't like how the seats were not very comfortable, and they did not recline, or have any head cushion that can bend for your head to rest on. Yes, it sucks that you have to pay for a carry on bag, but if you can put everything into a normal sized school backpack, then you can use that as your free personal item. And if you have more stuff, then you just have to plan ahead, and pay for your bag ahead of time, as it will cost more than double at the gate. NOTE that if you have a layover, you will have to pay for the bag twice. I think that was the worst thing out of the whole experience. Don't count on getting free food or drinks either. Just bring them with you on the plane."
Pros: "The price is very low."
Cons: "They wouldn't even give me tap water for free."
Cons: "Not able to get pre-brding online and for the ticket clerks it was befuddling, and they had to get mgr over-rides."
Pros: "Cool snack, drink combos and options."
Pros: "I liked that the flight was one time and the crew were very friendly."
Cons: "We're were not aware of what was and was not included in the flight ticket price, such as luggage and food. we were not aware that we had to pay extra for carry on luggage, and we were not aware that the weight of the luggage was decreased."
Pros: "Plane seemed new. Everything was solid and clean."
Cons: "No complimentary drink or snack. Carry on luggage is an extra payment. When you add that up the price can put you on another airline. Everyone I talked to on the flight said the same thing."
Pros: "If I want to fly somewhere with just my laptop and no carry on and no luggage, this will be the way to go."
Cons: "After booking this flight with Spirit (2 flights out and 2 flights back, and I'm not going to rate each one separately) I was ready to log in an pay for baggage because I did not carefully examine all the details when booking. We did not get a free carry-on and the price for paying for luggage was higher than expected. BUT that was just the beginning. In every flight I've been on before, you pay for your bags one, I had to pay for the bags each step of the way. And paying for luggage and carry-ons each step of the way meant paying over $300 for bags. I'm used to paying $30 per person. So my excitement at getting low fares evaporated instantly. I was now paying the going rate for the flight with a lot of extra hassle to boot. I was with my aunt who needed a wheelchair to get around the airport in a wheelchair. Other airlines had them available for us to use, but Spirit would only offer to call a service for us. They did not indicate what the cost of this service would be. They didn't say it was free and they didn't say it was not. I just found an empty wheelchair and used that, after having just paid more than $300 for baggage for three small bags, I wasn't into more surprises. But I had to use American Airlines wheelchairs which they were cool with, because Spirit refused to let me use theirs without the escort (paid?) who actually didn't show up in the few minutes it took me to think it through."
Pros: "Crew was thorough and kind. Hospitable."
Cons: "On our way to destination, boarding was done by zones. Some in our party were zone 1 and some zone 3. Had something to do with carry ons. When we finally left in zone 3 time, it didn't save us any time because people had to get up to let us in. On the way back, zone 1 was 1 was called and anyone in their party to board. That worked a lot better. I don't like that there are not drinks or snack available without cost."
Pros: "Friendly stewardess"
Cons: "The chairs are low budget seats cushions are thin with and the leg room is limited which makes the ride very uncomfortable. I travel with various airlines and this was my 1st time traveling with spirit. This is by far my most uncomfortable plane ride with any airline. The cost for all beverages Is another concern. It is practically a potential health concern for a customer flying 2 hours or more to not have at least water provided for free. The credit card only for beverage payment also is a inconvenience for a small purchase that could easily be settle with cash. In closing, I feel this company is a prime example of producing poor service when the airline try to cut cost then capitalize on every single accommodation at the complete expense and inconvenience of the customers."
Cons: "A group of men were allowed to stand up and socialize in the aisle. One man seated became angry and told 2 of the men to stop hovering over him and to sit down. This scene occurred twice during the flight. It was resolved amicably, but had potential for an argument. The flight crew appeared oblivious to the problem. Why is it that SPIRIT allows loitering in the narrow aisle? Other airlines do not. It has the potential for disaster...."
Cons: "I usually never post anything negative for a review, so here is my first one. I had an awful flying experience with spirit I will never fly with them again. I will keep it short and simple. They charge you for everything that your flight ends up becoming super expensive and its obscured until you get hit with the fee. First off, bag check in is ridiculously expensive. Cost me just about 100 dollars to check a tiny bag. The seats on the airline do not recline and there was absolutely zero leg room. Im not that tall (6'0), so there is no reason I should have to sit sideways on the seat because my knees are jammed into the seat in front of me. My entire neck and back became stiff when I got off the aircraft because of this. Water cost me 5 dollars. Do I need to say more? Water should be free. I left my long sleeve shirt in my bag that was already checked, so I asked a flight attendant if they had a tiny blanket ( It was so cold my jaw was shivering ) And she literally told me you should have brought one, we are not responsible for lending flyers blankets because its too cold.. Could not believe the awful experience I had with this airline. Never again. 1 star is generous."
Cons: "No water was given. Not convenient when trying to pay for luggage and printing boarding pass"
Cons: "I thought all the extra fees for EVERYTHING were absurd! The flight was fine and flight attendants were nice but the fees will keep me from ever booking with Spirit again."
Pros: "I got to Vegas to see my brother that I haven't seen in 25 years."
Cons: "The whole plane ride, uncomfortable, tight seating, noisy!"
Cons: "The baggage cost. VERY difficult to talk to a person in customer service and if you do finally get someone they BARELY speak English and are very difficult to understand. Very cramped on the plane."
Pros: "I liked that I made it to my destination and made it home."
Cons: "I didn't like the delay, I didn't like the fees, the no cash policy, the lack of knowledge about the flight."
Cons: "While the Leg room was ok, the Hip room was not. They can separate the seats an inch each and still maintain the same seating. and giving a couple of inches of hip room."
Cons: "Once we boarded the plane in Detroit, the pilot announced that he got on the wrong track so we had to wait 30 min. Then he said that we have to wait for 15 more minutes. We ended up leaving with a 2 hour delay! The problems didn't stop here tho. Once we landed in Las Vegas the pilot said the passengers can't leave the plane for 30 more minutes because the crue hasn't set up the device to properly get off the plane. The 30 minutes turned into 45..... Yes, you guessed it, we stayed in the plane even longer than that. After 1 hour We were finally able to leave the plane. So basically what initially was supposed to be a 4 hour flight, Detroit-Las Vegas, turned out to be 7:30 long hours. It safe to say that this is not a way the passengers should be treated by Spirit airlines and if they continue to do so I don't see bright future for this company. People have many other options to use different airline companies!!"
Pros: "As a customer service representative I found it hard to like much besides the price of my flight."
Cons: "First encounter with the lady checking my bags. She was very rude. Didn't care to be there. Gate changed 15 mins prior to our departure which was very inconvenient. The computer said our flight was "on time" which it definitely wasn't. Wheels didn't go up until 45 mins after our scheduled departure time. The there was only ONE person boarding the plane and he clearly needed help. Next time I'll just pay the extra money and fly Delta"
Pros: "The flight was on-time."
Cons: "My bag was left in Detroit along with 30 plus other bags and I didn't get it until 2AM the next morning."
Pros: "Left DTW and arrived Las Vegas on time."
Cons: "Flight crews went along with a group of party atmosphere, disregarding other passengers wishing a quiet flight. They kept serving alcohol to one passenger who became a bit too loud in speaking and wording. He made me feel very unpleasant."
Cons: "We arrived at the airport more tha 1.5 hours in advance of our flight and stood in such a long line that we missed our flight and had to rebook to. Later flight. There were not enough people at the Spirit counter to handle the long lines of people checking in. We had selected our seats in advance of arriving and had printed our boarding passes in advance but had to wait 1.5 hours in line to check one bag that was not a carry on. The customer service person T the counter was rude and not very sympathetic. We do not see ourselves flying Spirit, again."