Pros: "Crew was very friendly and took good care of the passengers"
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Pros: "The crew was fantastic. Friendly, professional"
Cons: "The boarding process was cumbersome. The desk people were unfriendly, unhelpful. Could not give us a seat assignment until the very end of the boarding process. Not a very friendly experience. I felt very ripped off"
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "It was on time. I liked the head rests on the seats."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Entertainment system did not work. Wifi did not work so could not use personal devices. Light did not work so couldn't read a book. Looking at the back of the seat in front of me for 5 hours was pretty tedious."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Cons: "Was a great flight. Friendly staff, fair amount of space to be comfortable. Overall very nice"
Cons: "I have not been on such a miserable flight in years."
Cons: "First the seats are the most uncomfortable metal chairs wrapped with material I've ever sat in. A 20 minute flight I could handle but after four hour flight my back hurt. You ask to review entertainment and food...why? You offer nothing substantial for either one."
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Pros: "Price of flight"
Cons: "Freezing cold, food selections, price of food for quantity you get, no blankets, leg space horrible, charging for upgraded leg room seats when seats were open, only giving ppl 30 seconds to move to a an empty free seat at no chrg, plane was not clean at all in bathrooms-disgusting: walls filthy, counters dirty and grimy, door & floors filthy, soap dispenser unsanitary, crew comments|conversations about travelers, should start boarding from the bk of the plane forward"
Pros: "Awful. The ground crew and the plan crew were not in-sinc. The jet way was a least 10 inches below the plane door. The stewards crowd was surley. The plane was late leaving for unknown reasons. The whole passenger group was held up waiting on the two person clean up crew to empty the trash. No one seemed to care about the passengers."
Cons: "Terrible seating, small and cramped. I'm an average size guy 5'-10" 165lbs and the seats were awful, no padding, no leg room, don't recline, narrow metal arm rests. I left the plane with a sore back, leg cramps and total discomfort. never flying Frontier again!"
Cons: "The flight had been delayed 4 1/2 hours. This was because they were waiting for another plane to arrive due to mechanical problems. The plane seating is cramped and no leg room. Nothing special about your flight attendant.."
Pros: "Cheap rate but hidden fees."
Cons: "They charge for both carry on and checked in luggage. And it's even more for carry on than for checked luggage. No recline whatsoever in seats. If you want a soda or snack, you have to pay extra for it."
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "Great flight attendants!"
Cons: "I didn’t like the bathroom in the way back!"
Pros: "The flight crew was awesome! The flight it’s self was so smooth:)"
Cons: "There was an extra layover in Vegas not listed when I purchased the ticket. I paid more for this flight because it had one, not two stops. I know Spirit is a low rent airline hut that’s really over the line. I feel I’m owed some money back. And a flight attendant talked hella aloud non stop, very irritating."
Pros: "Average flight with average service which I expected...."
Cons: "The lady at the check in counter was very rude. When I approached to the counter, she said "why are you here? You should check in at one of those kiosk!“ So I said I was instructed to check in at the counter. Then she said “ID" in a tone of voice that she was clearly not happy at work. ..."
Cons: "We were 2 1/2 hours late! Legroom seemed much less than other airlines."
Pros: "Staffs humor"
Cons: "Cost ends up being the same as other flights. Delays!!"
Pros: "The boarding was wuick and easy"
Cons: "Unexpected luggage prices. All food and drink had to be purchased with a debit or credit card. Flight crew was rude to the passengers."
Cons: "The plane seats were fixed and it was impossible to recline them."
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Pros: "Nothing impressive."
Cons: "No complimentary drinks, snacks, or entertainment. Even on a 4+ hour flight, the most they could offer me was a cup of ice. No water, juice, soda, pretzels, peanuts, etc. If you wanted ANYTHING, you had to pay for it. Also, they charge $55 to bring a carry on and $50 to check bags. On both departure and return, I tried to do self check in at the kiosk, but error messages came up both times (despite accepting and charging my credit card) telling me to wait in line to see a cashier. So trying to take initiative and doing self check in was a waste of time and I still had to wait in line afterwards. Very dissatisfied with my experiences on Spirit Airlines."