Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$324||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Cons: "the crew seemed be very stressed!"
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Pros: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Cons: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."
Cons: "Food offered in first"
Pros: "The flight crew was great"
Cons: "I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong."
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "Delayed flight"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Cons: "The airport."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Pros: "Great crew."
Cons: "Seats could be better. But the delays in deicing the plane could have been handled better."
Pros: "Again, Delta used to offer this level of comfort and service on domestic flights. Great food and entertainment selections."
Cons: "For some reason overweight people like to get the middle seat and then spill over into the adjacent seats. I had to lean out into the aisle to sit comfortably without touching that person. This resulted in me getting hit by every person walking in the aisle or the serviré carts. While I do understand that overweight people have the right to fly, they should pay for the space they occupy like the rest of us. This person literally should have had two seats."
Cons: "The person next to me"
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "codeshare by China Southern"
Cons: "codeshare by China Southern"
Cons: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Cons: "Was late almost for an hoir."
Pros: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Pros: "Movie selection was great!"
Pros: "They hade entertainment"
Cons: "No food"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "Entertainment options"
Cons: "Tight space"
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Very nice airport, comfortable and up to date"
Cons: "Having to wait for seat assignments - add to the stress of travel"
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Speed of birding and departure. Very smooth ride on the 777."
Cons: "Not many food options."
Cons: "Delta allowed us to board knowing of possible weather delays at the destination! Once on board the captain announced that we could not take off due to weather at the destination! Why didn't they let us just sit in the airport until Delta knew one way or another? Been sitting, trapped in the plane, no AC, no announcement from the flight crew. Could be waiting in relative comfort inside the airport!!"
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Pros: "Crew was great. Plane felt good and clean."
Cons: "My flight from Gainesville to Charlotte, we had to deplane down plane steps. I was told we would have jetway every flight. I have had hip replacement and steep steps very uncomfortable. Unable to deplane down them with both purse and small carryon. Someone always has to help me carry my carryon plus theirs as there is no provision for help from the airline. American seems to be only airline to do this, I will have to reconsider flying with you in the future."
Pros: "Comfortable seats & fast boarding"
Cons: "As always, the crew was friendly, professional and accommodating."
Pros: "Accommodation to any concerns"
Pros: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Cons: "That due to the Kayak purchase I had to wait until the last group to board."
Cons: "Many things Food Services Entertainment"
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Lots of legroom in the exit row"
Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"
Pros: "All good"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Missed it."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Once I got onto the plane, it was fine. It was a short flight. Everyone was nice and they offered drinks and a small snack."
Cons: "I was late to my first flight from Dallas to LR due to my flight from Spain coming in late. I got off the plane and there was also another connecting flight printed for me. I thought "wow that is amazing sevice! I am def going to brag on them." I should have done it myself... after a 30 hour traveling day.. I got to the counter to get on my second scheduled flight home, and it wouldn't let me on because something with my Rickey was not working on the computer. The person did not know how to fix it so I missed the flight. After calling a supervisor, and that said supervisor never showing up, someone else finally happened to walk by and helped the original person fix the problem. Finally after waiting 5 hours total, I was on my flight home. The first flight was amazing but this flight makes me question if I want to ever use American Airlines in the future."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Cons: "Wait for Baggage and 20+ mins getting to gate after we landed"
Pros: "Ability to avoid storms in order to provide a less stressful and safer flight. Actually arrived early!"
Cons: "Did not like having to board from the tarmac."
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: ". ."
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "Loved that he was upfront with all of us that it would be a bumpy flight after about 20 minutes, which he was correct and very accurate."
Cons: "I thought his delivery sounded a little more "worrisome" than it needed to be. I thought that he could have expressed the same sentiment, while sounding more confident in his ability and more soothing for folks like me who despise turbulence:)"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Turbulence, not there fault"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Cons: "Flight was canceled with no option to leave until the next day"
Cons: "Flight was changed without notice did NOT go to Charlotte instead flew Detroit to Dallas! To Tampa- a little out of the way. After we were checked in and ready to board I then got a call to notify me the flight was changed. Boarding was awful made me check small carry on when there was several open over-head compartments and several others were walking in with two + carry ons. How do you explain that? I will NEVER fly American Airlines again. The airplane from Dallas to Tampa was ancient, a little scary to even think it was still in the air. The air conditioning was minimal I could hear other passengers complaining it was extremely uncomfortable."
Cons: "Didn't leave on time. We spent more than half an hour sitting and waiting to take off on the run way."
Pros: "The pilot got us home to Detroit!"
Cons: "Flight delay after flight delay after a terrible experience with Spirit and having to switch to your airline."
Cons: "American has never been reliable, and this time was no exception. 3 hour delay and they put me in a hotel 20mins away. Bobby was helpful though at getting me a new flight, but should have given more in food vouchers"
Pros: "Staff was prompt, pleasant and helpful"
Cons: "Delays due to mechanical issues."
Pros: "Good crew, on time, smooth flight"
Cons: "It was way too hot in the plane. I've been on 100 planes before and never been hit. It smelled like a locker room by the time we landed"
Cons: "Plane is cramped!"
Cons: "Very very delayed. Made traveling home difficult on me and my family."
Pros: "The flight attendant was amazing and tried to compensate for the other problems of the flight."
Cons: "The air conditioner was broken so the entire flight was extremely hot. The plane was so small that the engine vibrated the seats the whole time. It was miserable to be on the flight."
Cons: "Not being delayed for 2 hours"
Cons: "The new plane has no usable pouch to put small items in during takeoff and landing - you have to hold everything now, as the cargo net they use barely opens. As hard as the crew hammers you to put things away, having that pouch is handy. Also, we all know we are crammed in too tight."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "Economy plus seats were comfortable and definitely worth it. In-flight service was very good."
Cons: "Multiple delays mean we deplaned nearly 3 hours late in Chicago. The plane was late inbound, had a minor mechanical issue, and on top of that we were at a remote gate so they had to bus everyone to plane. After all that, we sat on the tarmac even longer because of “traffic”. Our takeoff clearance had expired and we were behind a bunch of planes. After landing in Chicago, we waited an additional 30 minutes because our gate was occupied."
Cons: "Rude employees - never flying with United again."
Pros: "Flight arrived early"
Cons: "Narrow seats, poor legroom"
Pros: "Nothing. Really hating sitting in the Denver airport all day when I should be home by now"
Cons: "I know we missed our connecting flight because the attendants on the previous united flight were no help"
Pros: "I liked when the attendant got an attitude with me when asked her if she had a trash bag but ignored what I asked to tell me to put up my table when I was already in the process of closing it."
Cons: "Overall just everything with my flight. The rudeness, discomfort. Just ridiculous! Can’t forget about the fact I couldn’t even buy WiFi so it was a really bring 5 hour flight."
Pros: "Flight was great. No hassles."
Cons: "Having to pay for direct TV. Bring back peanuts"
Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"
Pros: "The crew was wonderful; I purchased a business class seat, which was comfortable (although I could not tell the difference between business class and coach seats)."
Cons: "The food was horrible - nothing fit for a person who is diabetic or vegan or non-dairy. And the price was outrageously high for what one received."
Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Pros: "Coordinated itinerary. ..well articulated"
Cons: "Not Applicable @ this time"
Pros: "Free entertainment."
Cons: "The flight was incredibly hot the whole way. Which the flight was 5 hours long. The crew was a little rude, not to me in particular but to others. They didn’t have a good attitude. Sat at the gate for an hour waiting for other planes to come in so that other people wouldn’t miss the flight. But an hour??? Really!! People were getting mad and hot and sweaty. Food wasn’t cooked all the way when it got to a passenger. It was still cold. It was the worst flight I’ve been on. I would rather ride in a jump seat on a C-130 with military!"
Cons: "I was not able to sit with my husband and the man next to me drank a a bunch of red wine and the attendant brought him whiskey after that until he passed out with his baby over my lap."
Cons: "The second leg of the flight-Denver to Little Rock was a very hot flight. The air conditioning never seemed to cool the plane down!"
Pros: "I liked nothing about this airline"
Cons: "I was not able to board the fist flight because i got there one hour before the flight left. I drove 2 hours to catch my second plane and because i did that my entire ticket was cancel forcing me to pay $341.00 to purchase another ticket"
Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."
Pros: "Entertainment system is broken. In a 8.5 hrs flight?"
Pros: "Trip too short for anything"
Pros: "Nothing positive to say about United Airlines"
Cons: "Everything was terrible"
Cons: "I didn't receive any notification that my second flight was rescheduled. The airlines had all of my information and I verified it was correct; however, the airlines did not know why I didn't receive a notification. Also, I spent more than 14 hours trying to get home. What should have taken 5 hours ended up being 14 hours with12 spent at one airport. I'm exhausted, fatigued, and annoyed with how this day is going. I thought I was going to be on the next available flight, but that meant one of four standby personnel on a flight overbooked by 2 people. But hey, I still have my health"
Cons: "No air plane was hot, landing took two attempts second seamed difficult and a little scary"
Pros: "I wasn't on a united flight because of the delay."
Pros: "Air temperature was perfect. Seat roomy enough. Baggage claim super speedy."
Cons: "De planing was a bit slow because of wheelchairs"
Cons: "Space was minimal and the temperature inside was very warm. Very uncomfortable conditions."
Pros: "It was a small prop plane but the flight was amazingly smooth."
Pros: "Food was good"
Cons: "Well, first of all, it was operated by United. It wasn't even a Lufthansa flight. Also, there was no power outlets in economy. What year is this again??? And no touchscreen to choose what movie I want to watch?? Get with the times, United"
Pros: "The staff on this plane was friendly. There was room to stretch"
Cons: "We Weren't offered any drinks"
Pros: "Formallyncorrect behavior by crew"
Cons: "Very little understanding, empathy for exhausted and very thirsty passengers after significant delay. Water, refreshments served very late after take off. Crew just doesnt care, they do their work, that's it."
Cons: "We waited on the plane for 45 minutes without explanation...finally we were told the caterer had personnel issues and the food delivery was late. I MISSED MY CONNECTION IN HOUSTON OVER THIS SND HAD TO TAKE THE NEXT FLIGHT 5 HOURS LATER! TOTALLY UNACCEPTABLE. Entire crew was very casual and unmoved by my situation....UNited you FAILED Miserably!"
Cons: "The flight was run by United with an older aircraft The chairs were very small and didn't have entertainment tv. The food was okay."
Cons: "seats were very uncomfortable"
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Cons: "Normal carry on would not fit :( Seats were extremely small I still hate paying extra for luggage."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
Cons: "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."
Pros: "Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher."
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "The crew was nice, boarding was easy and I had a decent seating on the plane. It was on time"
Cons: "I did not like being squeezed like a sardine into a narrow, uncomfortable seat. Quit adding rows and making leg room smaller and elbow room smaller so the airline can make another dollar."
Cons: "Flight attendant very nice but obviously new. While reading safety info afraid she couldn't get through it. Stop. Start. Miss pronounce word. Stop. Start. Painful. Why is cocktail service so slow? When you are in the back and last to be served its agonizing. Don't open the Coke can! Just slam the thing down and move on when you are in a hurry. Geez."
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "The service was awesome"
Cons: "Being late."
Cons: "Crew was late & delayed boarding."
Cons: "Wasn't calling by zones, was pretty much a free for all to get on the plane."
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "Gate keeper never told us that the flight would be delayed due to plane issues."
Cons: "I would never fly frontier again"
Pros: "Flight arrived on-time"
Cons: "The non-reclining chairs are very uncomfortable for any flight over 90 minutes. The fact that carry-ons, drinks and snacks are priced expensively makes me wish I had flown a different airline. This was my first experience with Frontier and I doubt that I will book a flight with them anytime soon."
Pros: "nothing, the service was terrible all around for frontier airlines."
Cons: "The airline had a hidden Carry On Luggage Charge that blindsided me. The combined cost of taking a carry on cost over half the amount of my roundtrip airfare for three people. Other airlines provide complimentary carry ons as a service to their customers. On top of this the flight was delayed by more than six hours and we were not offered any sort of refreshments on the flight free of charge to compensate for the large delay and overall made the experience poor. I will never fly with frontier again and would neither recommend the company to my clients or friends. I demand a refund on the charge of my carry on luggage as that was a shady business practice and poor service by frontier airlines for also delaying my flight."
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Cons: "Delay in the airport for about 5 hours plus and refused to refund my money. I will report you guys to social media, television stations if you guys don't refund me by the end of this week. Also I lost over $100.00 in taxi due for my flight delay."
Pros: "The boarding and deplaning process was very fast. Most likely this is due to the fact that it is less expensive to check a bag than to carry one on, so there were way fewer bags overhead than on a typical flight with another airline."
Cons: "Be prepared to pay if you want to eat or drink. All items are for purchase only. I don't think that my seat reclined at all (and I wasn't near an exit row), so no sleep for me on my almost three hour flight."
Pros: "FRONTIER EMPLOYEES maintained a friendly attitude despite the chaos."
Cons: "Baggage check-in had one very long line. I waited 40 minutes to simply check my bags. My two small bags were expensive to check (compared with other airlines). After all expenses there were no savings over other airlines (other airlines with better service and better jets). Frontier has NO TSA PRE CHECK PROGRAM!!! Initial flight it was a big nuisance, return flight it was even worse. The security line was at least a 2 hour wait. The Frontier flight in the gate next to us left without 25+ passengers because they were still in line at security. The flight: this was the roughest most frightening flight I've encountered. I found myself having to calm down the passenger next to me. We arrived 40 min late. Return trip: my luggage didn't appear and I had to file paperwork at the ticket desk on another floor. The 2 pieces of luggage were found and delivered to me 3 days after. Case closed. I don't mind the no-frills interior & seats that don't recline. I can bring my own snacks and beverages. But this airline disregards the value of my time."
Pros: "Crew was excellent"
Cons: "Ridiculous up charges to be sure my 7 year old and I could sit together!!! And charging to bring any luggage, carry on or not, is absurd."
Cons: "I thought the flight attendant was very rude to a young mother flying alone with her young child over a seat belt issue ( this was before the seat belt sign was illuminated)."
Pros: "Attendants were pleasant. Flight was on time."
Cons: "Charges for selecting a seat and all bags other than a personal item."
Pros: "Flight was early which was a delight. Friendly crew. Only free water. Plane was clean. No first class."
Cons: "Was not made aware that there was a charge for ANY baggage. Very unsettling at the gate, and felt I had been hijacked into paying that fee. Makes for very bad public relations."
Pros: "The crew members were very nice and the entire flight was fine.. baggage arrived quickly. No problems with anything."
Cons: "Hate having to pay more for seat selection, baggage and refreshments. Will never fly frontier again for these reasons."
Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."
Cons: "I was told 25 for luggage then 30 got to airport they said 40$ that I didn't pre check which I did, and they said no cash only credit so it cost me another 5 for credit card. I'm very upset over this"
Pros: "I'd never flown frontier until this flight. I was very satisfied, with the exception being the lack of entertainment. I scored low because there wasn't any. That doesn't mean I was unhappy, as it was a three hour flight, and I'm perfectly capable of being screen free for a few hours. There was ample leg room, and the flight attendant staff was not only friendly, but funny and individual. One was even cracking jokes, which I loved. It keeps the stress of traveling off my mind. Additionally, the flight was fairly smooth, free of turbulence, and early arriving. I'll be flying frontier again for sure."
Cons: "The cheap flight price was coupled with a charge for carry-on luggage. I didn't know about this, so I was a bit put off."
Pros: "Right on time, very no muss no fuss, reasonable cost. Would absolutely use frontier again"
Pros: "Cramed in like cattle cheap flimsy seats.where did the fun of flying go?"
Cons: "Its all about money"
Cons: "Outrageous bag fees. Need to read the fine print, since $80 per person for bags fees is significant."
Pros: "On time, friendly, no surprises."
Pros: "Know what to expect and you will not be disappointed. If you demand a high end experience from any low end company ... you're behaving like an idiot."
Cons: "Rough ride"
Pros: "took off early and arrived early to destination"
Cons: "what i stated and flight very rough"
Cons: "The bags took over half an hour to arrive at the baggage claim belt and there were three flights claiming their baggage from the same carousel."
Pros: "Fast boarding, comfortable seats (didn't feel crammed in), staff were very nice seemed to like their jobs, and affordable."
Pros: "Highly skilled pilots. Great job flying through storm on flight to Florida and very smooth landing and flight on the way back to Detroit. Clean plane and seemed in great shape. Flight crew very nice and friendly."
Pros: "On time, great price, good smooth flight, great landing, very clean plane , helpful flight attendants."
Cons: "I beleave I lost my pill container on board . Call 260 416 1256 Joe cobb"
Pros: "clean comfortable flight"
Cons: "need TSA pre check!!!"
Pros: "I liked the fares but then you had to pay to book seats, baggage, and not even a complementary soda. It is a shame that you have to pay to have a soda while in flight. On the way there we got to load first due to my husband's handicapp."
Cons: "All the other fees that then don't make the flight a great deal. On the way back from Orlando my husband was not able to get a wheelchair and we asked 4 times to get one."
Pros: "Great flight wished the seats had more padding."
Pros: "Seats sucked, no entertainment or WiFi, but I would do it again for the price"
Pros: "The crew was amazing! They even let my 7yo daughter take a photo in the cockpit with the pilot. Thumbs up Frontier."
Pros: "Everything went smoothly. Leg room better than many others."
Cons: "Seats are stiff. I was sitting in 4c."
Pros: "The flight was comfortable and on time. My ears pop really bad and flights, my first flight from Detroit to Orlando was not too bad and the flight back from Orlando to Detroit, the planes pressure was actually really good"
Cons: "I am 6 foot 8 inches tall. I was really disappointed to find out that I had to pay another $50 per person each way to sit in the larger seats. This raised the cost of the flights from $200-$400 For my wife and I to sit together. That was not an optional expense because the seats are so small that my legs were too long and it was not simply uncomfortable. I did not fit in the way of legroom. There should have been some information explaining this while I was booking the flights"
Pros: "Good service"
Cons: "The dark hair stewardess was condescending."
Pros: "flying time"
Cons: "Bait and switch routine on the price I paid. I had to pay extra for each seat and ridiculous baggage fees. Way to unbundle and rip off the consumer..."
Cons: "Wheel chair services at the DEN airport left me off with a walk much farther then I was able to manage"
Pros: "The flight was three hours late and for the first 90 mins the gate display showed 41 mins late. $45 for a carry on bag and $40 to check a bag."
Cons: "I've used Frontier twice. Once for Thanksgiving week and once for Christmas week. Both times I had to wait 40-45 minutes to get my bag. The first time, the belt stopped working after already sitting and waiting 20 minutes for the the luggage to come to baggage claim. So myself and a large number of people had to wait an extra 20 minutes before someone decided to switch the our bags to a different belt. The second time there was no malfunction. Literally the entire plane and myself, who checked a bag, waited a total of 45 minutes before the first luggage appeared. Because I'm a considerate person, I prefer that my ride doesn't get a ticket or their vehicle towed for waiting outside for an extra 20-30 minutes or they waste their gas by circling around the airport until I finally say, "I have my bag." Mind you, this only seems to happen when I'm arriving to Orlando. I probably will be avoiding Frontier Airlines when picking my next flight."
Cons: "5 hours delay"
Pros: "The cost, the ease of booking, everyone was extremely nice. The 'Pilot' or who ever keeps us updated on flying & weather conditions had a great sense of humor and kept us entertained. The plane was clean & looked brand new. It was cheaper and easier to check a bag than mess with a carry on, if you set it up when you purchase your tickets. I had purchased a soda before boarding but the gave me a glass of ice at no charge (some places charge for the cup). No extra cost for seating unless you want a specific seat. We definitely plan on flying more & recommending it to family & friends. Plus it's cheaper than driving"
Cons: "Tight quarters, the seats are pretty much fitted, prob not very comfortable for above average size individuals."
Cons: "The lost our bags after they charged us for them. 10 other people also lost their bags"
Pros: "The crew was hilarious. Very professional and pleasant"
Cons: "Screaming child! No fault of Frontier."
Pros: "That i landed safely, that's always a positive and will always get you kudos in my book. Crew was nice & friendly."
Cons: "Well there were many, but first off: the seats didn't recline & thin as card board, I had to pay for everything, I wasn't made aware that I'd have to pay for even my carry on baggage, I could see that I'd have to pay maybe for the snacks & drinks, but carry-on?? That was seriously lame. Also, no Wi-Fi, in this day, you've got to have Wi-Fi, drop the carry-on charge and I'm sure folks will gladly pay for internet on the plane."
Pros: "Left and arrived on-time."
Pros: "Previous experiences with Frontier were fine, what you would expect with a low-cost airline."
Cons: "Flight was canceled. Only offers from the airline were rebooking at a later flight (only available one was FOUR DAYS LATER) or a refund. I don't expect the world, but they could have been more helpful in trying to find me a way home, or at least giving me a voucher or something that would make me consider flying with them again."
Cons: "Quick easy stress free"
Cons: "Everything is charged, and the airline appears to me as greedy and exploitative. The price for the trip does not include carry-on. I admit that not knowing the policy is my fault. But the policy is quite odd, and I feel as if I were cheated. The receptionist at the counter was rude to me. I have never had such a bad experience with an airline. Anyway, the plane landed safely, after horrible ups and downs (perhaps due to the conditions of the destination?) Thank you for your service. I just think that your manner is ugly."
Airlines flying from Michigan to Little Rock have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights