Cons: "As usual best of the best"
Pros: "I don’t like it"
Cons: "They take my money because my flight it’s was over And they charge me twice"
Cons: "We didn’t get tea or coffee :("
Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"
Pros: "Crew & food was amazing"
Pros: "The crew in this sector is ALWAYS rude, and the food is substandard."
Cons: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Cons: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Pros: "Easy to check in, outstanding crew!"
Cons: "Old, old, old plane! :("
Pros: "The crew was on point and did there jobs well."
Cons: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Cons: "More what expected."
Pros: "Good seats. Good space good crew."
Pros: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Cons: "The delay"
Pros: "Very comfortable flight"
Pros: "Emirates airlines serves quality service on everything from passenger accessories to food. Classy airlines."
Cons: "Only downside of this trip is the long non stop to Dubai. 15 Hours!"
Pros: "Comfortable seats with pillows, blanket and good foods"
Cons: "The thing which was not good was the service. I would say that service should be done fairly not to see the people background so I asked for something but the crew did bring that. I would suggest to work on this portion. Thanks"
Pros: "Hospitality , service and food."
Pros: "Everything was very nice"
Pros: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Cons: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Pros: "Everything during the flight was lovely"
Cons: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
Pros: "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
Cons: "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."
Pros: "The aircraft and flight crew was good. Entertainment selection is awesome."
Cons: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Cons: "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
Pros: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Cons: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
Pros: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Pros: "Better food Meals were bland"
Pros: "On time departure"
Cons: "No food at all, the same flight in the other direction had food."
Pros: "Lots of leg room in a very comfy seat. Great cabin service from friendly and helpful cabin staff. Great entertainment options. Thankyou"
Pros: "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
Cons: "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Cons: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"
Pros: "Flights were booked back in May and Emirates did not make major schedule changes"
Cons: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Cons: "The lack of attention by the crew was unexpected,"
Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pros: "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
Cons: "We kept a option for wheel chair but no one turned up that was disappointing."
Pros: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Cons: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Pros: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Cons: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
Pros: "Overall the service and the food provided made for a good flight"
Cons: "My flight seat assignment was changed without my knowledge"
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "The crew was incredibly nice and friendly."
Pros: "I liked that I got the vegan meal I ordered, the seats were big and there was plenty of leg room. Lots of movie choices, smooth take off and landing"
Cons: "Entebbe airport was in chaos with renovations making check in confusing and slow"
Pros: "The stewards were really fantastic, and what started out as a delay because of air traffic control, wound up landing on time. Really smooth flight."
Cons: "See above. Ended up on a shitty American Airlines flight instead."
Pros: "Tasty food, good selection of movies, very comfortable, and clean."
Cons: "Rude flight attendant who had a friend in the section and would talk loudly to her during sleep times."
Cons: "Staff was very friendly, courteous and helpful."
Pros: "Crew was very attentive and courteous"
Cons: "More fruits and non-starchy vegetables would make food more enjoyable"
Pros: "Food was really hot and good customer service"
Pros: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Pros: "crew was friendly"
Cons: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Cons: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Pros: "Swiss is always excellent"
Pros: "The crew"
Cons: "More comfortable seats"
Pros: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Cons: "It was perfect !"
Pros: "Crew was lovely! Friendly and happy. Well organized and responsive."
Cons: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Pros: "The crew were very friendly."
Pros: "האוכל והשירות מצוינים והטייסים מצוינים"
Cons: "מקום ישיבה צפוף מידי"
Pros: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Cons: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Pros: "The. Crew were amazing"
Cons: "Lpst my luggage"
Pros: "The crew was very helpful & friendly"
Cons: "The a/c or fans were on too high"
Pros: "Food service is adequate."
Cons: "Standard complaint, but economy seats are way to squeezed in!"
Cons: "I felt like a sardine."
Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"
Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"
Pros: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Cons: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Pros: "The new aircraft"
Cons: "Lavatory wasn't clean enough"
Pros: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Cons: "unable to choose seat without paying extra."
Pros: "Excellent crew"
Cons: "Terrible seats :-("
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Pros: "The service is the best!!! I enjoyed everything!!"
Pros: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Cons: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Pros: "Great service and flight. Thank you kayak for the great price!!"
Pros: "the punctualty"
Cons: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
Pros: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Cons: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."
Pros: "Service was excellent and very friendly."
Cons: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pros: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Cons: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Pros: "Flight was good and comfortable"
Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."
Pros: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Cons: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."
Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
Pros: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Cons: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Pros: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Cons: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."
Cons: "Even though I ordered in plenty of time, I was not on their list. I went hungry."
Pros: "As above."
Cons: "As above."
Pros: "The plane needed more leg room."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "The service was great, crew was sweet and accommodating, food was good"
Cons: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "Entertainment package"
Cons: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Pros: "Cost of seat."
Cons: "Crowd highly liked company deserves crowd"
Pros: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Cons: "Not their fault but 14-hour flights are exhausting."
Cons: "Nothing! It’s no comfortable at all!"
Pros: "I really liked the selection of food, beverages, and movies"
Cons: "Economy is SO cramped for such a long flight."
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Cons: "Extra extra and private security passing from Istanbul airport"
Pros: "I liked the new airplane and the comfortable seats."
Cons: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Cons: "Nothing beat"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "the price"
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Pros: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Cons: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Pros: "Entertainment is good, many movies and games for kids."
Cons: "Flight attendants are rude and food was terrible! No menu and no selection to choose."
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Cons: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Pros: "Excellent customer service"
Cons: "שום דבר"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Pros: "friendly crew and superior service"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "The flight was empty so got 3 seats to myself"
Cons: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Appreciated the lights being dimmed, to make it more restful."
Cons: "Would have enjoyed ice with the juice, or colder beverages."
Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "Everything was good except the food wasn't good"
Cons: "The food wasn't good"
Pros: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Cons: "It is better that the food has Turkish style."
Pros: "that we got to check in 2 bags"
Cons: "-lost one of my bags"
Pros: "Crew was very nice"
Pros: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Cons: "Too little leg room. My knees touched the seat in front."
Cons: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Cons: "Security going from venice to Istanbul then israel could have been better"
Pros: "Food crew movie selection"
Cons: "Both flights were late and I missed my connection"
Pros: "Direct flight is good. Dinner was good."
Cons: "Food for dinner was good but lunch was not not great. Crew was very unfriendly to especially Turkish passengers. Short answer for questions and no smile at all especially the ones on our side."
Pros: "Great chairs"
Cons: "Great flight company"
Pros: "This flight was short and easy. Easy to board. Served an awesome cold breakfast. No problems."
Cons: "No personal screens."
This airplane had no air conditioning while boarding and took way too long to cool us down after boarding : the staff was even wearing neck fans while assisting others. There was not enough food and staff were frustrated under these circumstances
Amazing flight attendants!
Despite some technical problems all the crew were really great and managed the issues really well. Thank you
There were many cancelled flights from Heathrow due to crew shortages. I was glad our flight had just enough attendants to fly, but they worked very hard & remained polite & helpful. Very impressive
The crew was accommodating
Pros: "The service and patience"
Cons: "Everything was great"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "Craig in first cabin flight crew was amazing. :))))"
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "Loved the food and ambiance"
Cons: "The on air entertainment was surprisingly low quality"
Pros: "Top glass airline"
Cons: "I lake food and good service crew"
Pros: "The crew was pleasant and attentive"
Cons: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Cons: "I have nothing but praise."
Pros: "Quality of service was good in the plane"
Cons: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Pros: "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Cons: "no complaints whatsoever!"
Cons: "Too much food - not enough time to sleep in comfort!"
Cons: "Service is super fast"
Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Pros: "On time."
Pros: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Cons: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"
Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Cons: "Very small leg room"
Pros: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Cons: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."
Pros: "Neat plane, good food and service"
Cons: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "comfort, entertainment, food"
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "Wifi worked very well"
Cons: "Jave to pay for everything on an overseas flight"
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Cons: "cabin was nice but cold"
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"