Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Detroit
American Airlines, Etihad Airways and Royal Jordanian have all waived their change and cancellation fees on flights from Middle East to Detroit Metropolitan Wayne County. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Middle East to Detroit Metropolitan Wayne County.
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Scores according to KAYAK customer reviews
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"
Pros: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Cons: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Pros: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Cons: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Pros: "Service, entertainment, crew were all excellent!"
Cons: "Flight length"
Cons: "No food on board!! Staff says it got over when i have selected my food selection!!"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pros: "Service outstanding"
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pros: "No flight No refund"
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Pros: "Very friendly online travel booking portal. I like it"
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Cons: "Transit time was too close with my connection"
Pros: "Every things"
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "It was a short flight, so no problems"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "The food was perfect"
Cons: "Chicken sandwich was not good"
Cons: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Cons: "Expect more then OK from Qatar."
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Cons: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."
Pros: "The food was great and so was the staff. The plane was clean and spacious."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Cons: "The plane was almost an hour late taking off from Doha. No one explained anything about the delay. This made us miss our connecting flight to Detroit. When we reached Boston, no one from Qatar air was available to help us get another flight. They made one announcement about contacting so and so, but no one had any idea who that was. There was no help with the baggage. Thank heavens for Jet Blue staff who went beyond to set us in the right direction and booked us on another flight.. Was very disappointed!!"
Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Pros: "about average"
Pros: "The service, the crew"
Cons: "Only one person in a three row and it was a great flight"
Pros: "Seat was very comfortable, and food was amazing"
Cons: "Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means"
Cons: "Style and comfort"
Pros: "The seats are very uncomfortable. impossible to be comfortable."
Cons: "Love Emirates - would fly it everywhere if I could!"
Pros: "Everything was good and easy"
Pros: "I like overall, food , entertainment, cleanliness and the amazing crew."
Cons: "I would fly again with emirates."
Pros: "Very pleasant and helpful"
Cons: "All good"
Pros: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Pros: "The seat was comfortable, the crew was nice for the most part."
Cons: "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
Pros: "The take off and landing was very good."
Cons: "The entertainments."
Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Pros: "Nothing as such"
Cons: "Crew are not polite and carry arrogance while talking to the passengers, especially in the economy cabin. The seats are narrow compared to other 777 300 ER flights"
Pros: "Stewardesses were great"
Cons: "It took them 1.5hours to give me my luggage. Everyone else had left. They kept making me go back and forth saying it was coming but nothing. This had never happened before and was ridiculous given it was a direct flight"
Pros: "The only good thing was the entertainment"
Pros: "A good time to board"
Cons: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Cons: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Cons: "Very good"
Pros: "Flight schedule is perfect for a family."
Cons: "Crews are not responsive to my call during the flight."
Pros: "We had good seats & crew were friendly, but not as good as the Sydney to Dubai crew"
Cons: "The lateness of our departure with no reason given from Dubai."
Cons: "They forgot my vegetarian meal"
Pros: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Cons: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Pros: "Overall the experience was good! The Emirates team are thorough professionals."
Cons: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"
Pros: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Cons: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Pros: "Lots of movies to watch -- when the system was actually working."
Cons: "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."
Pros: "Friendly staff, great selection of entertainment!"
Cons: "There was nothing to not like"
Pros: "The crew, airplane"
Pros: "Over all experience"
Cons: "Crammed, staff poor"
Pros: "Easy boarding, great service"
Cons: "I couldn't pick my own seat"
Pros: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Pros: "Excellent cuisine and wine/beverage. Excellent seat layout Excellent flight attendant service"
Cons: "Some issues with in-seat entertainment systems (some movies did not play properly)."
Pros: "Live entertainment TV. On time schedule."
Cons: "my flight from Dubai to mumbai - missing baggage. That was not a good experience at all."
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "The flight was clean and well maintained"
Cons: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"
Cons: "I didn't like the way they were talking to me about the strict rules on luggage weight limit. They asked to pay 30 dollars for one extra kg and even on the carry on bags. The staff who seemed to be a manager in Korea was telling me to leave behind everything as they are only allowing me total of 7kgs to carry on which includes my laptop (3kg already) and a small handbag! They are literally asking you to just carry your laptop, magazine and a toothbrush! Never seen this strict and stinge rules before. And they didn't even check my carry on weight when boarding after...after giving up my gifts to friends which were not worth paying extra 30 dollars! According to their seat allocation people who sat next to me seemed to be a double or triple size of me (No offence to these passengers) and I could not eat my meal properly because I had no room to move my arm. I asked politely to a crew to change my seat but they said it is full and gave me a cup of orange juice! How nice! I will discourage people to spend extra money on Emirates because you might not get the premium service you pay for!!"
Pros: "الخدمه ممتازه جدا جدا والمضيفين روعه والخدمات كامله"
Cons: "اتمنى كل التوفيق لطيران الامارات والتقدم والازدهار والرقي الخدمات ممتازه جدا وبارك الله فيكم"
Pros: "This airline really surprised me. It was my first time flying with them and their staff and services were exceptional. They had a great movie selection, good legroom, friendly crew, and the food wasn't like your typical airplane food—theirs actually had flavor! I would highly recommend them any day. Looking forward to flying with them again down the line."
Cons: "There was nothing not to like!"
Pros: "I cancelled the flight 6 hours after booking. The travel agency changed me $50 per passenger. The agent did not render any service whatsoever, but stole $100 from my visa card."
Pros: "I liked the fact that is finished"
Cons: "The staff in the airport. The fact that even though i booked and checked in before and had my printed boarding pass. I reach the airport and was told. The flight is full. Next day you fly"
Cons: "When we landed we had to take the bus"
Pros: "Service was great."
Cons: "Food was bland though it was Bengali cuisine from Kolkata one would expect a little more taste."
Pros: "My flight was very comfortable, and the staff was very attentive."
Cons: "I was not able to choose my seat for this flight"
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Cons: "Dear, Team Emirates Airlines Good afternoon, I would like to share my horrible Customer Experience that happened to me in my whole life experiences with airline services. On Sunday March the 13th my wife Dyma Gharaibeh and my daughter Retal Aly were travelling to Jordan on ur airways for the 1st time from 15 year's to try such service and to face this experience. I've been always dealing with Lufthansa airlines throughout my entire life and heard that emirates airlines serves passengers good service and hospitality so i said to myself why not trying them to my wife and daughter this time and see there service and what they can offer. But as shown to me 1st and last time to even mention on my mind to travel on this kind of terifying service ever. They had a delay in the dubai airport for an hour they changed flights so that they won't be late, but by the time they changed the flights so quickly to go to the other plan to go to Jordan the luggage of my wife and daughter were on the other plan that came from Dallas, Texas. The horrible mistake that was made is that luggages EK 021286 & EK 021287 & EK 021288 & EK 021289 was still in the plan that was coming from dallas and no one even checked that my wife Dyma Gharaibeh and Retal Aly was the only two passengers on the flight that were going to Jordan. Which i call in very loud voice unprofessional by all means for a huge airways like Emirates that represents the whole UAE. They arrived to Jordan with no bags at all and they stayedfor whole two days with out clothes plus the stress they were in for having that offal feeling that they lost there bags . The big huge complain from me today is that my wifes brother wedding was yesterday the day they received the bags at night which they received the bags after the wedding was over. .. They missed the wedding dress in the bag for both of them tell me the feeling of you as a huge company that should be aware of every single problem that could happen to the customers that deals with you. You made that day from being an amazing day full of fun and joy for them to get dressed and going to the wedding of her brother and be like everyone in the wedding to not going to the wedding because they didn't have enough time in a day to get another dresses for both of them. This nightmare was not taken into consideration the office in Jordan didn't answer at all for several times i tried to reach them and couldn't because of there lake of professionalism. Even after the bags arrived no body even sent an email or tried to check on the case or even if we r satisfied or not. Very very very poor service. Hell of a NIGHTMARE..... Seriously one word shame on you as a huge big company like you to have us have this disgusting experience with you guys Seriously, there is not enough words to express the anger i have inside of me from Emirates Airlines and showed share this disgusting customer experience everywhere. . I think this will be my last time in my entire life"
Pros: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Cons: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
Pros: "The crew was great and friendly"
Cons: "How can you ran out of wine on a flight"
Cons: "More legroom"
Cons: "If they use the new business class seat."
Pros: "The crew was great and loved the meal given during flight."
Pros: "The crew was very hospitable. Good food."
Cons: "The champagne should be served more chilled and the bottle should be stopperd to preserve its bubbles through the end of the flight. Avianca lounge at MIA is subpar."
Pros: "fantastic food test"
Cons: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Pros: "food and service"
Pros: "Staff friendly."
Cons: "Seats too tight. Very little leg space."
Pros: "Turkish airlines was one of the best flight company on the world with crew with amenities and with smile face"
Cons: "Delayed and boarding"
Pros: "In simple terms it was a normal flight."
Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Cons: "I missed my connection. Which caused me to lose a critical day of work."
Pros: "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
Cons: "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
Pros: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Cons: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
Cons: "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Pros: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Cons: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
Pros: "Everything was v good"
Cons: "Lost my luggage"
Pros: "Crew, entertainment, boarding"
Cons: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Pros: "There is nothing bad that I can say about the trip. From the hot towels to refresh yourself to the friendly crew to the food. The entertainment choices were good and easy to use. I would defiantly fly with them again."
Cons: "The plane was old and the seat was very uncomfortable"
Pros: "Happy with all services"
Pros: "Great airline"
Cons: "More leg room is needed"
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "I like the food and the crew and the entertainment"
Cons: "i didnt like the plane touchdown the ground and take off again that was so scary."
Cons: "The fact that the flight was cancelled and I wasn't notified"
Pros: "Food was very good"
Cons: "the smell of the airplain was very bad"
Pros: "Food and entertainment were OK."
Pros: "The staff deserves one star"
Cons: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"
Pros: "The crew and their service was great, and there were lots of choices for entertainment."
Cons: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Pros: "It was a pleasant experience,"
Pros: "Great great great"
Cons: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
Pros: "Everything was top notch.. the food, the service, the overall experience."
Pros: "Crew were very curteous"
Cons: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish airlines"
Pros: "Crew were professional."
Cons: "The smaller size planes have less leg room for a coach for shorter flights. The seats I booked initially were changed on me. I don't like that."
Pros: "Staff were very friendly"
Cons: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Pros: "Cost / value, part of Star alliance group, nice lounge at Istanbul. Decent food, drink and entertainment on board."
Cons: "Boarding a bit of a zoo. Long lines at passport control."
Cons: "Outstanding customer service"
Pros: "I like the food, seats and customer service"
Pros: "sevice, personnel"
Cons: "food horrible, lost my luggage"
Cons: "Delayed a couple hours."
Cons: "Aggressive staff"
Pros: "Generally speaking I love Turkish Airlines, my only concern was the tiny and shaky tables."
Cons: "The personal tables were tiny and could hardly hold the trays. I didn't have any drink with my food as I was afraid it would spill."
Pros: "Crew was very nice and accommodating"
Cons: "Food service"
Pros: "Clear announcements, nicely stated mask rem8nders, center seats open"
Pros: "Very clean, kind w mask instructions, like boarding back to front"
Pros: "Covid safety protocols and people following was excellent."
Cons: "Serve alcohol :)"
Pros: "Everything was amazing"
Cons: "Nothing really."
Pros: "Crew was night seat sucked plane was cramped"
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Cons: "Remain awesome!"
Pros: "Delta service is amazing"
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Cons: "The WiFi"
Pros: "On time"
Cons: "Food service seemed a bit rushed. The cart came by to retrieve trays and I wasn’t finished yet."
Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Cons: "Waited in the runway and then taxied forever"
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Delta Comfort om commuter jet"
Pros: "Wonderful. Food was great.i"
Cons: "I love everything"
Pros: "excellant movies"
Pros: "Quick and easy"
Pros: "Very orderly."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Excellent very good good"
Cons: "Good service good"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Cons: "Dutch sub titels on fims would be good"
Pros: "to their Diamond Medallion customers"
Pros: "On time. Most important"
Pros: "Same as above."
Pros: "Thank God I was able to get a refund"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Pros: "on time, clean, prompt. no problem."
Pros: "What is the issue?"
Pros: "The costumer services."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "Decent food . On time arrival !"
Cons: "It was fine"
Cons: "Efficient and comfortable all I ask for"
Pros: "I like Delta empowering women."
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Cons: "Food choices"
Pros: "Airplane was good, boarding was fast."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "Nice snacks for such a short trip...most airlines have abandoned this for short trips. Clean and spacious cabin"
Cons: "Freezing cold in the cabin"
Pros: "Free rebooking"
Cons: "Told to drop down a class on arrival at gate."
Pros: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Cons: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Cons: "Never happened,missed flight"
Pros: "No I was very uncomfortable"
Cons: "Not have canceled my flight!!"
Pros: "I don’t like it I was 3 hours delayed"
Cons: "Cramped, old plane with no entertainment system."
Pros: "Seat had spacious leg room entertainment was very good"
Pros: "Smooth flight. Fairly good meals. Friendly crew."
Pros: "Service in cabin"
Cons: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Cons: "A snoring passenger in a seat ahead of me. Tight seat."
Pros: "Staff was very pleasant , polite, and accommodating"
Cons: "No complaints except for the how long is the flight, but it’s a part of a journey"
Pros: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Cons: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pros: "Staff is great"
Cons: "Food is not good."
Cons: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Pros: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Pros: "Flight was on time and flight crew was very good."
Cons: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Pros: "Everything especially the food and the friendly stewardesses!N"
Pros: "I enjoyed food and drinks"
Cons: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Pros: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Cons: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Pros: "Wi-Fi and in flight entertainment"
Cons: "I'm 6'3" cramped in economy"
Pros: "Great service. Comfortable business class seats."
Pros: "Crew and service was very good,"
Cons: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Pros: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Cons: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Pros: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."
Pros: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Cons: "There was a snarky attendant, but not all of them were that way."
Cons: "Lack of drinking water fountains at the FRA airport"
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pros: "The crew was friendly."
Cons: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Pros: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Pros: "Everything was fine even though the plane was late,"
Pros: "Great Service Great Stuff will continue with LH in the future"
Cons: "Sounds in TV doesn’t work"
Pros: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."
Pros: "Great service from a super crew. On time."
Pros: "Flight and land was smooth. I like Lufthansa, because it is safe."
Cons: "My trip was 8 hrs, we get water or juice only 5 times and very small cup 100ml, not enough"
Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"
Pros: "Crew was very nice."
Cons: "Little less order when boarding but it was okay. Poor quality food, processed food."
Pros: "Perfect flight..."
Cons: "for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE"
Pros: "ON TIME."
Cons: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Cons: "flight cancellation was communicated late, with no specific plan how to get to the LAX flight. (The flight was also cancelled the next day; my wife was on that flight; I don't believe it was a technical reasons because of this) Resolving the issue wasn't smooth and needed my involvement to propose a working connection. I am Star Alliance gold member (through United) and this did finally give me a connection."
Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pros: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Cons: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Pros: "Flight cancelled see above"
Pros: "Nothing, this flight never happened because of the strike."
Cons: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pros: "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."
Pros: "Staff , food , wine"
Cons: "Sat too close to the toilets , bad wafting smells. Only 1 earphone on my head set worked, unless I jiggled the plug. The plug did not fit neatly into the jack ."
Pros: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."
Airlines flying from Middle East to Detroit have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Middle East to Detroit
Masks required on board, masks provided on flights from Middle East to Detroit
Social distancing seating
Middle seats unavailable to book on flights from Middle East to Detroit
Testing for antibodies, testing for symptoms for flights from Middle East to Detroit
Waiving of change fees. Search flexible flights from Middle East to Detroit