Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."
Pros: "Plane was clean, crew was very nice"
Cons: "The most uncomfortable seats I have ever sat in. No cushioning, No seat recline"
Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."
Pros: "Great flight. Arrived 45 mins early. Very friendly crew."
Cons: "Service. The companies clear disinterest in providing service was evident by the poor training of the staff."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Smooth flight. On time."
Cons: "Very tight seating. Seat trays were the size of an iPhone. Seats didn’t recline. 30 rows with 6 per row. Had to pay for pop, water, and coffee."
Cons: "We didn't make it to Vegas and they barely compensated us."
Pros: "The seats we had were spacious"
Cons: "I guess I don’t understand, what I pay my fare for if I have to pay a separate fee for seat. The fare should include the seat. Then to charge you an arm and a leg for your luggage. I will never ever fly frontier again"
Pros: "You get what you pay for right? So there are no frills here. I would say that this is like public transportation in the city. Every thing went fine There were no issues but no perks. I would not use frontier for a flight longer than two hours. You pay for your seat, your beverages and snacks and carry ons so be prepared and bring your own snacks and beverages and check your bag."
Pros: "The crew was amazing. So happy and helpful."
Cons: "Flight leaving to Denver was really delayed. Quite a few people missed their connecting flights which was sad."
Pros: "Crew was super nice"
Cons: "5 hour delay"
Pros: "Attendants were very nice"
Cons: "No leg room and need more food, boarding took quite a while and got out seat placements wrong twice"
Cons: "Flight is not on time .l spent. More than two hours"
Pros: "That we did not crash"
Cons: "After getting ready to take off we were sitting on runway for several minutes before we we told due to technical problems we would have to return to gate. After over an hour sitting we were finally able to leave. I would have thought that a 6:00 am flight would warrant a free cup of coffee for our delay, but all we got was nothing."
Pros: "Friendliness of crew and gate agents, comfortable seats, efficient boarding, On time. Clean aircraft."
Pros: "Crew was great on both flights"
Cons: "Ridiculous costs for baggage. I expect to pay for even carry on these days, but $40 for carry on is crazy! Seats were very uncomfortable. Frontier used to be my favorite airline, now it seems unlikely I will fly with them again."
Pros: "Pilot tried to make up time, but had to wait on copilot, then paperwork, and even with being over 2 hours time luggage either didn't get moved from original plane or lost. I worked in customer service for 28 years and there could have been things done to ease the tensions. I was lucky and could easily go with the flow, but their were families and business people who had some real issues. Weather definitely was an issue and I am glad they consider safety first."
Cons: "Lack of attention to those who just needed reassurance that It's going to be OK and you would get them to their destination safely."
Cons: "I got to airport and flight was cancelled.. frontier couldn't get me on a plane for another 4 days.. I ended having to rent a car and drive the 13 hours to Denver from Minneapolis.. frontier will never get money from me again"
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Pros: "The nice flight attendant took time to explain the safety equipment on the exit row doors and even gave a little demo when I ask her a question. All with a smile on her face and a joke or two to make it fun. I am sorry I cannot recall her name."
Pros: "Charge for carrying on bag and space between sets are to close"
Cons: "Flight was on time."
Pros: "I like the seats that are less thick so you get more room. The crew was nice."
Cons: "I didn't like having to pay for my carry on & seat assignment. Just charge a little more & be like other airlines. It was all a little sneaky."
Cons: "Delayed 30 mins after I arrived at the airport for unknown reason. Waited on tarmac another 30 mins (at least) after landing. We didn't get an explanation for 20 mins. The plane was literally 30 feet from the gate. It was almost funny how annoying it was. I'm surprised all the passengers kept their composure. NEVER AGAIN"
Pros: "Nothing at all"
Cons: "They cancelled the flight as I was standing in line to check in. Did not notify me via email or phone and the workers were not at the desk to answer questions. There were a lot of angry people and they didn't find same-day alternatives for our travel plans. I ended up getting a refund and driving through the night"
Cons: "Using Kayak, the price of the flight looked good. After booking, we found out that Frontier wants $35 per checked bag and $40 per carry on and $11 per seat to choose your seat. This made Frontier only a couple bucks cheaper than Delta that had a much better schedule. Live and learn."
Cons: "It got canceled"
Cons: "We waited 90 minutes to get a gate after landing. The flight landed at 9pm, not exactly rush hour."
Pros: "Reliability of airline and planes Friendly Staff affordability"
Cons: "Not much room between seats."
Cons: "Flight was canceled, frontier has one plane. No ability to work with other airlines."
Pros: "The crew was great! Got upgraded to the emergency exit seats for extra leg room!! That's a BIG plus!! Very comfortable and good experience!!"
Cons: "Nothing!! There was a tiny baby a seat up and across the isle that the parents were GREAT about keeping her from crying as much as possible. Those parents WERE GREAT!!!!!!!!!! And are MUCH APPRECIATED with no sleep!!! That wasn't negative, sorry. Everything was GREAT!!!!"
Cons: "Delay, luggage prices. No better than spirit. Never flying Frontier ever again!"
Cons: "Flight was late, last minutes charges, no seats available without extra charge, uncomfortable designed seats, and mechanical issues."
Pros: "Very nice flight....flight attendants were very friendly and accommodating. NICE to leave on time and land early!! Lots of leg room. For a last minute ticket purchase I was certainly excited to find such a great deal. Definitely will fly Frontier again."
Pros: "Everyone was very helpful"
Cons: "No beverage"
Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."
Pros: "The crew was nice."
Cons: "All the extra hidden fees were so expensive. It was more than $70 extra just to check in. You have to pay extra for a seat. Carry on bags are $30. Checked bags are $25. Water is $2. If I'd known that the price on the ticket was not the price I would pay I would have flown another airline. It was misleading and dishonest. I'm never flying frontier again."
Cons: "When we arrived at the ticket counter, we were made aware that they do not open until 2 hour before flight time. Being advised to be at security about 3 hours before flight time, this makes no sense. When I went to check in, I then realized we had to pay extra for our seats, check-in bags and carry-on bags. We could have flown a major airline direct for the same price after all of the add-ons. Then being charged for coffee and pop. Seats are VERY uncomfortable!"
Pros: "My son has autism, we were allowed to board first with plenty of time to get settled into our seats. This was EXTREMELY helpful. We both enjoyed the humor and joy spread by the crew, even the pilots injected some fun into the trip."
Cons: "Fee for checked and carry-on baggage. Fee for food & drink. Tight sitting space, little leg room."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Pros: "The price. Ok for short flights only."
Cons: "It is an Airbus, but a bus is more comfortable. The seats are hard and cramped. The base price may be great, but be aware they charge for extra for everything including carry-on if it does not fit under the seat."
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Pros: "Flight was late boarding but the crew made an effort to make up the lost time."
Cons: "Cramped seats."
Pros: "The drinks. The quick boarding. The passengers."
Cons: "Not very friendly male flight attendant. Poorly put together female flight attendant. Being charged for carry ons."
Pros: "That it was a short direct flight."
Cons: "People are packed into the plane like sardines. There is very little room. It is often hot until the flight gets going."
Pros: "Nice crew. Plane was clean."
Cons: "Separate charge for bags, pick a seat, snacks, etc. Commercials during flight. Obnoxious. Flight started out being a little cheaper, but as long as I plan ahead, Delta ends up being the same or more cost effective."
Cons: "I will never book another frontier flight again. The hidden charges, such as 40$ for a carry on, 11$ for your seat, are ridiculous. The plane is very uncomfortable. The seats DO NOT recline. Who makes a plane without reclining seats. It was like sitting on hard plastic for the duration of the flight. Never again. Two+ hour delay. This I understand things happen. I think the crew's response to this was "well we got you here safe". Ok add sarcasm to the frustration. Never again."
Pros: "The price"
Cons: "The fact that I waited over 45 min to get my luggage in Orlando, and I showed up early in MSP and no one was working the counter until an hour before the flight departed"
Cons: "Sears were not that comfortable and didn't recline"
Pros: "Crew was excellent ... both cabin crew and pilots."
Cons: "Small confines."
Pros: "Good crew. No problems."
Cons: "All was fine."
Cons: "There was a screaming kid (not a baby - an 8 or 10 year old) 2 rows in front of me. It was terrible the whole time."
Cons: "More comfortable seats."
Pros: "Everything was great!"
Pros: "Quick boarding and flight"
Cons: "Uncomfortable seats, no WiFi"
Pros: "The flight attendant was thoughtful, kind enough to offer to move me from cramped middle seat near back of plane to an empty exit row. Since I’m nearly 6’5” tall, that was greatly appreciated."
Cons: "There were no “dislikes”. I didn’t buy any drink or food onboard."
Pros: "The end."
Cons: "The airline"
Cons: "45 minutes late in leaving Crowded"
Cons: "It is not that I didn't like their food, it is just that I didn't have any and there is no NA button. You pay for all food and I didn't have any."
Pros: "Very little. The trip to New Orleans worked ok."
Cons: "They stranded us in Detroit Sunday (11/5/17) when we were connecting to Minneapolis. The crew was intentionally misleading because they knew it was all messed up. They refused to help pay for rental cars or hotels. They told us their soonest flight out was Tuesday - but really Monday had several overbooked flights - they made no attempt to remedy the situation or help us find sooner flights. The ticket counter told us to take up our issues with corporate, then we called corporate and they told us to we could only deal with the ticket counter person. Just the worst customer service. It was infuriating. I will never buy Spirit again. I hope their looser business fails."
Pros: "Young woman working the counter at the gate was very accommodating finding seats for us... even though having to get them at the gate was very inconvenient."
Cons: "1. Tried to check in online and website said, "Error unable to print boarding pass at this time" 2. Could not prepay for desired seats 3. 40-pound weight limit on a checked bag - DO YOU REALISE you are the only airline in the WORLD that has a 40lb weight limit!! The lady at the gate tried arguing that this is standard. Please educate your staff better. 4. Most uncomfortable seats 5. Ridiculously small tray table. How is a frequent flying business person supposed to work on that?"
Pros: "Cheap tickets"
Cons: "Delayed departures Seats"
Pros: "Knowing it will never happen again"
Cons: "Not even free water while I was coughing."
Cons: "Flight was canceled they lied and moved flight to next day...... no comps nothing"
Pros: "The flight was delayed two hours. When we landed at our destination, we had to wait for over an hour to dock."
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Pros: "The crew was ok..."
Cons: "MSP...Slowest...Security...EVER...$57 for a carry on? NO leg room, no reclining...I'll DEFINITELY rethink paying for the seat upgrade..."
Pros: "Nothing was good about this company"
Cons: "They delayed several times, then canceled the flight completely. It wasn't due to weather (as other airlines were flying in and out of the city). They just canceled it. The only flight option they gave us was almost 48 hours later! And they only had one agent at the gate to rebook the entire flight! Awful customer service. I will NEVER ly with Spirit again."
Pros: "One of the best flights I have been on"
Cons: "The crew"
Cons: "The ticket appears nice and cheap. but it isnt. they charge you 55 dollars for a checked bag, another 55 dollars for a CARRY ON bag, AND their weight limit is 40 LBS instead of 50LBS, so if you have a normal checked bag it's actually going to be almost 100 dollars. If they could have I am sure they would have charged me 25 dollars for a seat-belt and charged me 10 dollars for using the airplanes bathroom. They are the epitome of money grubbing cheapskates. this is not to mention the seats being at least 4 inches closer together than any other plane I have ever been on. crammed in their like sardines. Spirit airlines is a complete pile of $hit and I will never be flying with them again."
Pros: "A great option for a cheap flight if you're careful and watch out for the tricks."
Cons: "Easy to trip up and get charged a big fee. Read the fine print!"
Pros: "On time."
Cons: "Cramped but it is expected when flying coach."
Pros: "We had a completely uneventful flight in both directions. Everything travelers could want!"
Pros: "On time. Felt like they were trying. Cost was good."
Cons: "Scary landing in Ohare. Had to pull up and come about again. Wasn't the pilots fault since another plane was on runway but not pleasant. Flight attendants are not friendly. Will not use them unless absolutely have to."
Cons: "It was a pretty bumpy ride, nothing the crew could do about that."
Pros: "Flight delayed several hours - and the new departure time changed several times - due to a pilot rest requirement in Detroit where the plan was originally. Otherwise flight was fine -- cabin crew very pleasant."
Pros: "Nothing really, I will stay away from Spirit in the future."
Cons: "There was a delay in our flight, did not receive a notice or anything. Had to sit in the airport for four hours. Has I received an update or a notice I would of planned around that. Also, the staff didn't seem to care. They just blamed the weather in Philadelphia, when we checked the weather there its was 83 and sunny. When we talked to the staff about it they changed there reason and they finally told us the truth; which was a staffing issue. I guess the previous flight crew decided they had enough and they didn't want to fly to Minneapolis."
Cons: "Last minute bag charge im the gate with ultimatum are you paying or not if not we wll not let you get on the plane.Absurd."
Pros: "First time flying it was a nice smooth process from the time I showed up at the airport to the time I touched down in the next city. Had some nice conversation between two attractive girls with my randomly assigned seat. The staff of flight attendants were very friendly and had great senses of humor."
Cons: "I ended up taking a bag that was larger than the pictured carry on size on my return flight - but on the flight to Chicago I had to pay for bag check (52.00). Had I known I wouldve just used a slightly smaller bag."
Pros: "We had a lot of room, we were in and out and the flight was quick and easy."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Cons: "when we were "checking in" it was difficult to add seats and add carry on luggage. also there were hidden fees we were not aware of at time of booking the flight. like paying for a seat, i thought that was covered by purchasing a ticket, & when do you need to pay for carry on luggage. i felt that spirit was "nickel & dime" the entire time."
Cons: "The flight was cancelled on extremely short notice, and we were not given any alternative flights until two days later, which was not acceptable because of previously-made travel plans. We had no choice but to buy new tickets on a different airline if we wanted to get to our destination on time."
Pros: "Charge for carry on may hold us back from using Spirit in future."
Cons: "One customer service rep tried Diane P. Everyone else walked away and it was the worst experience I have had with any airlines. Just up and cancelled flight to leave people stranded. Give no options or hotel, dinner credits. I had to fight just to get the cancelled flight refunded. Worst airline ever!"
Cons: "Are you kidding me, after my buddy and I get to the airport we check our golf clubs and carry on bag. 2 lbs overweight on both golf bags and an additional $100 !! Overall additional total for baggage alone was $380 !!!! I could have flown ANY other airlines way cheaper. NOTHING mentioned when I booked the tickets online unless it was basically hidden. I heard about the baggage problem so I did try calling to discuss, even more horrific and couldn't even understand the person so I gave up, oh yeah, took over a half hour to connect to a live person, worst website ever !!!! NEVER would I fly Spirit again !!"
Cons: "Having to figure out on my own to check bags days before so I wouldn't get charged a ridiculous amount when I arrived. Wasn't allowed a carry on for free. Be sure to print your boarding pass a day ahead of time or they will even charge you for that! Fly name brand airlines, it will cost the same on the end if not less."
Cons: "Flight delay of three hours was not quick about letting passengers know. Checked bags and carry on bags cost over 50 each. The weight limit was 40 lbs not 50 which was an additional 25 dollars at minimum. Flew with spirit for a discounted flight rate will not fly again because after all the money for bags it cost more than delta which has free bags and complimentary snacks and drinks"
Pros: "low price easy boarding"
Cons: "water cost money but ice is free"
Cons: "Food and entertainment are more of a N/A than poor, but not a box for that. I did not use Wifi or get snacks."
Pros: "Quick flight and cheap"
Cons: "Seats are small"
Pros: "Left on time; arrived early."
Pros: "Spirit is the way to go if you are flying alone, don't have any baggage (including carry-on), don't need to be on time, don'[t want to be comfortable, don't mind rude attendants, and like to pay more for such an experience!"
Cons: "Deceptive pricing -- I did not see full, true cost of baggage including taxes and fees until I got my email receipt! Seats were cramped and did not recline. My flight was delayed in the air supposedly because of storms, but a colleague flying the same route at the same time on a different airline had no such trouble. After finally landing, we sat 45 minutes before getting to a gate. The flight attendants were rude about seat belts and bathroom use. Uncomfortable, unreliable, slow, unclear and NOT cheaper than other options! I can think of no reason why I should ever use this airline again."
Cons: "We were delayed waiting for a previous plane to arrive. And once we arrived at DFW there was no gate available for us and we had to wait again. We were supposed to be at the airport around 11 p.m. and didn't arrive into the aiport until around 12:40 a.m."
Cons: "Charge per anything that is normally free with other airlines. Charging for a boarding pass?"