MSP - SAN
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MSP — SAN
Jan 28 — Feb 41
Round-trip
1 adult
Economy
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Fri 1/28
Fri 2/4
Good to know
When to book flights from Minneapolis to San Diego
Estimated round-trip price
Average price per month
Flight prices as travel date approaches
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $78 or less one-way and $125 or less round-trip.
- The cheapest flight from Minneapolis to San Diego was found 20 days before departure, on average.
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be February, March and April. The cheapest month to fly is July.
- Morning departure is around 27% more expensive than an evening flight, on average*.
- Travelers flying from Minneapolis, Minnesota to San Diego, California, can travel through the Minneapolis–Saint Paul International Airport (MSP), which offers multiple airlines, including Frontier, Delta, and Alaska Airlines.
- People with mobility limitations and families with small children and heavy luggage can use the Special Needs shuttle at Minneapolis–Saint Paul International Airport, which is an alternative to the light rail between terminals.
- Wireless Internet (Wi-Fi) is available throughout the terminals and public areas at Minneapolis–Saint Paul International Airport. Open your device and connect to the MSP Airport Wi-Fi. You need to accept the terms and conditions to unlock access to the service.
- You can use the quiet seating area in Terminal 1 Mezzanine Level opposite the Airport Mall at Minneapolis–Saint Paul International Airport. The area is suitable for resting, reading, and meditation.
- Traveling from Minneapolis through Minneapolis–Saint Paul International Airport, you’ll arrive at San Diego through the San Diego International Airport (SAN), which serves downtown San Diego and neighboring areas.
- For people with disabilities, the San Diego International Airport offers different services, including wheelchair accessibility at all terminals. You can find parking spaces for disabled passengers in all parking lots.
- To travel from San Diego International Airport to downtown San Diego, you can use public transit, which stops between Terminals 1 and 2. The bus service offers 15min trips that connect with Coaster, Trolley, and Amtrak stations.
- There are dining services at San Diego International Airport. Find Bankers Hill Bar & Market in Terminal 1 at Gate 7. The California Pizza Kitchen is in Terminal 2 at Gate 26.
FAQs for booking flights from Minneapolis to San Diego
Top 3 airlines serving Minneapolis St Paul to San Diego
Scores according to KAYAK customer reviews7.7
Sun Country AirOverall score based on 9166 reviews
8.1Boarding
7.6Comfort
8.4Crew
6.8Entertainment
7.0Food
Airline reviews
Pros: "Everything went amazing and smooth! Very well done Sun Country"
Pros: "Everything went amazing and smooth! Very well done Sun Country"
Pros: "Crew was great."
Cons: "Video capability or included would be great"
Pros: "the Crew was nice"
Cons: "I already checked in online and paid for a checked bag 24 hours prior to arriving at the airport. I arrived 90 minutes before my flight was boarding and waiting in the bag drop line for over an hour. The agents behind the bag drop receiving kiosks were slow and unorganized. Almost missed my fligh"
Pros: "The flight itself was fine however, I hated have to pay $20 on top of my ticket price for a seat. Next time I'll factor that in and fly delta."
Pros: "The seats are closer together - by my measurement 10 in between the back of the sone in front of me and my armrest. Luggage is checked luggage is $25; on my flight to Minneapolis, my luggage was lost for 30 hrs and wet on the inside when my daughter picked it up the next afternoon. It was not raining when our flight took off from NYC. The seats seem thinner on the cushion and if someone puts their seat in front of you, even slightly, it is very cramped. The flight was about 1/2 hour late taking off with what I counted as at least 10 planes ahead of us - most domestic - SW, other SunCountry and Delta. I have flown Sun Country periodically for the last 10 years. Now, I am done for all the reasons listed above. I have flown on other airlines this year and other than Alaska this was the least comfortable - actually it occured to me in an emergency it would have been very difficult to get out of my row. I understand this is a business - just not interested in buying from it."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails. I'm extremely disappointed and will call DOT and FAA if I don't get a response very soon."
Pros: "Desk staff member very helpful When departures was busy more staff were called immediately"
Cons: "Difficult to navigate online payment for extra baggage. Inconsistency about carry on sizes We paid for extra leg room in an exit row and we're given a very brief safety talk while 2 others asked to sit in an exit row and were given no instructions"
Pros: "I got from point A to B on a non-stop flight. Desk staff and flight attendants were polite and accommodating."
Cons: ""Lowest fairs!!" and then on check in they nickel and dime you with extra costs for even a carry on AND to choose a seat that you already bought!! I mean, you don't have to. You could always just wait until check in at the airport and get thrown into a middle seat. Saving extra money was what pushed me over the edge here, but after all the fees after booking was paid for and experience, I would have gladly paid the extra money to fly Alaska Airlines. Also, you would think on a 5.5 hr flight that occurs over/near dinner time there would be more food options than just snack packs. Even that was mediocre."
Pros: "The staff was accommodating to my needs especially with having a service animal. Always loved flying with Sun country."
Cons: "Nothing."
Pros: "Was great?"
Cons: "Was a long line to check in, in Minneapolis. No automated check in."
Pros: "Boarding was quick and simple"
Cons: "Our luggage wasn’t put on the flight!!!"
Cons: "It is understandable that flights get cancelled /delayed due to weather conditions but it is NOT ACCEPTABLE to handle the situation the way Sun Country did. My flight was delayed by 3 hours due to weather and I missed my connecting flight. The were was no one available at the San Diego terminal to answer questions and the call wait time was 60+ minutes. Eventually I was told that I would have to make my own arrangements for my connecting flight and the connecting airline (Alaska-which must be an affiliate as I had been booked for a Roundtrip ticket via Sun Country) would be responsible for that. So Sun Country just left me hanging and it was up to me to work with Alaska to complete the second leg of my trip."
Cons: "Sun Country should warn the average family and business traveler if they intend to cater to drunk 20/30 yr old adults on the first leg of their Florida vacation. Instead, 2 of the flight attendants joined in the loud chants and cheers. The flight attendants attitude was disappointing, and unprofessional. Their motto should be "Party Plane". About 12 loud and obnoxious party goers made it a miserable flight. One flight attendant asked them to quiet down. Two flight attendants joined in with the partying and yelled and chanted along with them. One flight attendant ignored the situation."
Pros: "Flights were on-time, boarding process organized, flight attendants friendly, smooth flight"
Cons: "on line system wouldn't let me pay for my baggage pre-flight (entered info 5x so I had to call, wait 30" for call back, went through just fine over phone. confusion x2 in baggage claim with delays, mix-ups carousels could easily put my bag under the seat in plane #1 but it wouldn't fit under the seat in plane #2 (space size definitely smaller)"
Cons: "45 min. delay waiting for connecting flight from New York. Realize the weather was bad out east so can understand that."
Cons: "Plan was delayed due to mechanical problems. Flight crew was not very friendly"
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "The way they treat the passengers with care."
Cons: "there was no entertainer Chennel"
Cons: "We had to change our tickets from Tuesday to Friday our mother was put in hospice. But she passed away on Monday and we were able to change tickets back to Tuesday but we’re not refunded our 400.00 dollars!"
Cons: "Flight was 2:00 hours late, which felt even longer because my in-bound flight on Thursday was 1:30 hours late. They didn't really explain why it was late. They just said "traffic in the NYC area," which could mean anything. I didn't get a ticket until the gate, which I hate. And because the flight was delayed, I never got a ticket until we boarded. The only good thing was they gave me an exit row, which was comfortable and allowed me to get on the plane first. But that was just luck. Probably not flying Sun Country again."
Cons: "the board time is too inconvenient."
Cons: "No snacks"
Pros: "on-time had special celebration for the pilot. It was his last flight. Passengers all clapped."
Pros: "Food and service rated top for first class"
Cons: "Seat belts very short in first class. Bathroom smells over load!"
Pros: "Clean plane, roomy, easy on off, nice staff"
Cons: "No free snacks, no free entertainment"
Pros: "The boarding method went the quickest of all flights I've been on for both flights. Check-in in MSP was quick and some of the attendants were friendly based on what I overheard. Staff in SAN was friendly."
Cons: "A new mom was in the aisle walking to keep her baby quiet and to stretch her legs (after the drink, snack, and trash carts had gone by) and had her back to a flight attendant also coming down the aisle. She was talking to another parent on the flight when the attendant came behind her and told the woman, "Excuse me. Some of us are still working." Her tone was suuuuper rude and uncalled for. A friendly "excuse me, please" would have been just fine and would have gotten the job done. I went to the bathroom a couple minutes later and the attendant was on her break and eating, so maybe she was hangry, but still! Seats were uncomfortable on both flights, but not as bad as Spirit Airlines. I had bad low back pain afterwards, even after getting up to walk partway through the flight. This is something I've experienced on a couple other airlines too, but the legroom on planes has gotten worse. For those of us with long legs, it's a huge pain. I'm 5'9", so I can't imagine how it is for someone taller. The legroom on Sun Country was just as bad as other flights. Probably a strange complaint, but the seat back pocket had a bar running in the hem, so when I put my water bottle inside, the entire pocket stuck out as far as my water bottle. This meant I had to choose between having the pocket rub against my knees or hold my water bottle between my thighs. Neither were ideal. The check-in in San Diego was painfully slow. There were three people standing there, but only one person seemed to be checking people in. The staff was friendly here. A Sun Country employee at MSP told a man he had to check his carry-on suitcase because the wheels stuck out of Sun Country's tiny metal carry-on test box a CENTIMETER. I kid you not. Absolutely ridiculous. I saw much larger luggage come onto the flight. The woman who checked me in was quick but I wasn't able to ask any questions before being sent away. No free snacks or entertainment which seem to be included on most other similarly priced airlines. The food for purchase (burgers and Jimmy Johns or something) made the plane smell bad. I asked for coffee with cream and sugar as my complimentary drink and was given the powdered creamer packets. Fine, okay, I understand if that's all they have, but then I saw them walking through the aisle later offering coffee and they had creamer cups in their aprons! No one asked me which kind I wanted. :("
Pros: "Great flight. Very friendly flight crew."
Pros: "low price flight attendants offered multiple rounds of beverages seat was reasonably comfortable"
Cons: "long delay for unclear reasons (problem with a printer?) no wifi available in flight"
Pros: "Easy boarding Nice Staff"
Pros: "Stewardesses smiled a lot Safe flight"
Cons: "Nothing"
Pros: "Lucked out with no one in the middle seat again.."
Cons: "I was in row 9 so my seat didn't recline because the exit row was behind me which literally made me furious. I was so uncomfortable I asked a flight attendant for a pillow & she said they didn't have any when I in fact saw the overhead compartment in the front of the plane with pillows in it while boarding... I found that super rude."
Pros: "Direct flight and it was on time!! Flight attendants were friendly."
Cons: "Could have used a little more space or a reclining seat."
Pros: "So easy, totally enjoyed the Check in to landing!"
Pros: "Sun Country air is great. I'd take them again. Our flight got delayed at our start point and when we got to Minneapolis for our connecting flight, they held all the applicable connecting flights for us. That's something that no other airline will so. I haven't had that happen since the 80's! The staff was pleasant too. An all over great airline"
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "No frills"
Pros: "on time and no problem getting seats I wanted"
Cons: "Given unsafe seat. Had to change at last minute prior to landing, by a very abrupt flight attendant. Seat should have been red lined. Another passenger where I was moved to had a similar experience. My flight attendant told me that I should have reported the issue earlier. How was I to know that any seatback that goes up 2 inches short of vertical is bad. Am I to know the airline or FAA rules?"
Cons: "I have never been so cold on a flight. I thought I was going to loose feeling in my feet. I had to put on socks and stuff my feet in my carry on under the seat in front of me. I had to warm up my shoes between my legs before putting them on to disembark."
Pros: "I liked the time and direct flight from MSP to Boston."
Cons: "From the time we were waiting for the plane, the attendants at the airport gate came across rude / and threatening when asking for people to check their carry-ons. While we had no carry-ons it was very striking as I have never heard this kind of communication in decades of traveling with different airlines. While on the plane, we sat in the absolute back seat, and also caught "attitude" of attendants when they communicated to one another about the carry-ons they were holding for the agent. Eye-rolling and tone. These frustrations should not be aired to customers."
Pros: "Friendly staff"
Pros: "It was a pretty good flight..."
Pros: "I really appreciate that you continue to honor those of us who have or are serving in the military by allowing us to board early. It is very humbling to be shown this preferential treatment, but it says something very good about Sun Country, so thanks for doing it."
Pros: "So convenient in mpls!"
Cons: "I suggest in flight wifi for purchase on your own device"
Pros: "Flight was right on time and attendants were awesome."
Pros: "punctuality and ease for boarding."
Cons: "seats were below expectations on comfort. Online checkin was not available. website is poor."
Pros: "All of the crew were very cheerful, energetic and helpful."
Pros: "Space in between seats"
Cons: "Would be nice if snack was offered - free of charge."
Pros: "The Rooom!!"
Cons: "Food Coices. It would be nice to have some Ketogenic options. Nuts, meat and cheese without the breads."
Pros: "Nice leg room and friendly workers."
Pros: "3.5 hours, no food or entertainment offered"
Boarding was smooth. I took a backpack as a personal item, no big drama there. The crew was pleasant and respectful. The flight was smooth, reached out destination 1 hr early. Will fly frontier again.
On time …uneventful Works for me
Selling seats to make a bit more profit for airlines has turned into a nightmare for those of us not willing to pay extra fees, this flight was packed at the back of the plane leaving full rows of seats empty and unavailable, horrible practice during a pandemic. Is it really worth it to spread such ill will? And not even one ounce of complimentary water. No thanks done with Frontier and fee based flying.
Add some onboard entertainment or wifi. Give at least water and a simple snack for free.
Pros: "Seats were fine as they were basic accommodations."
Cons: "There was a 90 mins delay which would’ve been a little more palatable if I didn’t have 2 small children with me, and if they could have offered us regular updates to plan accordingly such as bathroom breaks and feeding my kids. Having a 3 and 5 year old in tow is already a bit tough but there were no gate agents there to update us, and no one to offer exactly how long the flight would be delayed. All they could offer was they had to do some specialty cleaning since the plane arrived from Mexico. I would imagine they knew it was coming from Mexico so I’m also not quite why Frontier didn’t plan enough of a buffer to accommodate the necessary sanitation guidelines required. We were delayed 90 mins for a 45 mins flight. Then the already beleaguered passengers were restless and started arguing at the back of the plane about deplaning etiquette which I guess should go out the window when flying a budget airline? All in all a pretty poor experience"
Pros: "The crew was good"
Cons: "more legroom"
Pros: "Nothing"
Cons: "Politeness and actually hidden bag prices"
Cons: "Check in desk was not open until 9am. Less than 2 hours before takeoff on busiest travel day of the year."
Pros: "Nothing"
Cons: "Flight was cancelled due to mechanical issues. No help was offered other than rebooking on a flight that didn’t get me to my destination until the next day and included an overnight stay at a hub airport with no hotel voucher. When told that was unacceptable I was handed a piece of paper listing two “Options” from Frontier. Both options involved going to a website and filling out forms. One for cancellation and $500 in travel vouchers which, after filling out the form and submitting returned with a message that the website was closed. Option 2 was to try to rebook which led to a dead end. I finally called Frontier directly and spent over 45 minutes getting everything straightened out. Now I have vouchers that have to be used by January 1, 2019."
Pros: "Flight was shorter than planned, that’s always a treat. No delays or hiccups."
Cons: "Two of the crew in the back were very unprofessional. Sarcastic, immature and I heard way too much of their personal conversation and I had head phones on"
Pros: "Nothing"
Cons: "Everything"
Pros: "Nothing. Every single person I spoke with was insulting to me, repeated information they already gave me and showed no sympathy whatsoever. They cost me money, they cost me a day of work and no one even seemed to care but every single agent did find something different about me to blame. What an embarrassment."
Cons: "I couldn't check in online because of a website error. I couldn’t get ahold of anyone on the phone to check in. When I did they said I had to use the website. I arrived in plenty of time to board (there was a 4 minute security line) but they would not check me in and told me to call a number and they made no offer to help me and told me I should have chexked in online. I called the number and they gave me. I was on hold till I missed the flight. The agent told me the people at the counter could help me. I aksed for a supervisor. He offered to reschedule me for Sunday, (today is Thursday) for a $99 fee (the ticket was $63). After arguing for an hour i finally got the supervisor to refund my money but I still had to buy another ticket on another airline to get there. I will never fly frontier again ever."
Cons: "Second time in a row we've waited in excess of 30 min for luggage at the carousel"
Pros: "Baggage made it with flt. On-line check-in was easy."
Cons: "High baggage fees (for both checked and carry-on). Virtual requirement to pay upgrade fee for seating - only a handful of seats in entire plane were available without upgrade fee. Even highest level upgrade seats were cramped - had more leg room on economy seats on Alaska flt on in-bound flt. Plane was 4 hours late in departing. While pilots seemed friendly, of two stewards, one was downright unpleasant and unhelpful, the other seemed pleasant but was more interested in reading his fashion magazine than providing service to passengers. Will not be flying Frontier again."
Pros: "Good piloting, nice landings despite turbulence, low clouds and wind."
Cons: "I travel a lot and understand that being a flight attendant isn't always a fun job, so I do my best to minimize my burden on them, but their attitudes made me feel like they despise their passengers and think we're all stupid. A couple crew members were nice, but the rude ones I interacted with ruined the experience. Also, not the employees fault, but they pitch you their crappy credit card for 10 mins then stuff brochures for it in your face. I'm already stuck on a plane in a cramped space next to someone who smells bad, I don't need advertisements that I literally cannot escape added on top of that. Their app is okay, but their website is awful. They nickel and dime left and right. Finally their seats are too short! I'm 6'2" and if I sit up straight and lean back, my head is over the top of the seat. I got suckered into a cheap fare but wish I would've paid $100 more for a half decent airline instead."
Pros: "Thought I was getting an awesome price but then when chkd in i had to pay for my seat, pay to take a bag & if I wanted a drink I would have to pay for that too. Staff was very cordial."
Cons: "Having to pay separately for a seat, chkd a bag cost & have to pay for a treat."
Pros: "the direct flight. the only reason i booked with them :/"
Cons: "paid the extra $74 (discounted - bundle rate) fee to check bag and carry on and select a seat! crazy... i was wondering why a 4 hr fight from cincinatti to san diego direct could POSSIBLY cost just $90... now i know.. it DIDNT... it cost $164 each way... lol. NOT. also - the crew was just lame. they didnt look at you ever and you had to flag the down after they passed you to hand over trash... basically just spent their time socializing and had an overal BITCHY tone... that you didnt matter to them. will avoid this airline from now on."
Pros: "I liked the ticket agent in Denver who fixed my incorrectly printed boarding pass."
Cons: "Flight was over 2 hours late. Missed my scheduled flight in Denver, did get on a later flight that night, but got in very late. Ticket agent at the desk before I left MSP took my boarding pass for flight from Denver to SLC, not sure if he listed me on the wrong flight out of Denver or if the agent at the desk in Denver printed the wrong boarding pass. A SLC and Las Vegas flight were at neighboring gates when I realized something was wrong. I'd been printed a boarding pass for the flight to Las Vegas instead of SLC. Glad I noticed it before the last flight to SLC left. Was suffering at the time with a bout of diverticulitis, the straight up and down, nonreclining seats were horrific for me."
Pros: "The crew had a smile and were friendly."
Cons: "Look, it's a budget carrier. I get that. But I add a bag to my flight and my ticket is now what it would have cost to fly Southwest. I'm 6'4", and I *barely* fit into the seats. My knees touched the seat in front of me the whole flight. And the seats don't recline. To make everything just perfect, they lost my luggage on the flight home, and the lady who worked with Frontier who took all 15 (?) of us who had lost luggage over to make a claim said "this is normal for flights coming from Denver - it's a hub for Frontier, so luggage gets misplaced all the time." I'm sorry, that's not acceptable as an answer. I've never had a lost bag while flying with others, so that's what I will do from now on."
Cons: "Packed in like sardines, Frontier has replaced their seats with glorified folding chairs that do not recline and offer a fold down table smaller than a table napkin. Rows have been shifted so there is less room than before! Impossible! No beverages, even water, unless you pay. No food unless you pay. After airfare we than had to pay $17 a seat per person each way to select a seat. (Wasn't that what airfare is, buying a seat?) My 56,000 saved miles have disappeared from the Frequent flyer program with no warning so now I have no reason to Fly Frontier. And won't."
Pros: "I will only fly Frontier if the cost is way lower than other flights. The seating is so uncomfortable and they charge for literally everything. I'm surprised there is not "breathing air" fee. Although the round-trip nonstop flight to SD from Orlando was only 140 per person. I paid 89 each way for bags and seating. Still at 185 round-trip nonstop, it's a great deal. The flight left on time and we had no issues in the air. I wish I could get more comfort and complimentary drinks and snacks along with TV options during the flight for this price, but you can't have your cake and eat it too. Overall the savings is undeniable. We had some major issues trying to book our summer trips bc they were only showing airfare through 6/6/17 up until last week 2/13/17. Less than four months out before they released and the prices were doubled. Since my entire family lives in Orlando and I travel there 5+ times a year, Frontier has saved us a lot of money! My son travels alone a lot. He is 13. When he flies alone we always use Southwest no matter the cost bc they do not charge extra for any minor over 12 traveling alone and they take great care of the kids in air. No to mention the flights are nonstop, they offer free drinks and snacks, and of course, baggage is free."
Cons: "The seats are extremely uncomfortable, I still ache from this flight. I had a 10 month old on my lap for five hours. I was unable to recline. They force you to check in online or they will charge you more money at the gate. They will charge you for everything under the sun. So glad they don't charge for in lap infants (yet) or a personal bag. Maybe it is just a matter of time. One airline I flew.. (Maybe Frontier or Alaska?) offered tablets for rental to. Watch movies or shows during the flight. Frontier could take a hint and start this practice."
Cons: "I paid for the upgrades first row seat. There was no padding, I could feel the metal seat on my back and bottom. Very uncomfortable! Seats do not recline. No entertainment. I didn't buy any food, but they do give free water. I used to like Frontier, but would not use them again:( Maybe for a one hour flight, but it's not so cheap and uncomfortable even in the nice seats! I heard horror stories about the regular seats being terrible, but not sure the $$$ ones are better but for more leg room."
Pros: "I liked the fact that I was FINALLY able to fly from MSP to Denver. My flight was cancelled due to the weather. The woman at check-in was very, very good as far as being able to handle a lot of cranky passengers. She kept a positive attitude and was able to book me on a flight 2 days later. Kudos to her."
Cons: "No compensation was offered. NONE. This lay over was expensive (two nights in a motel plus food). You didn't even offer me a drink of water while I stood in long lines getting to the check-in counter and then waiting to make arrangement at a motel. I know the weather is out of your control, but couldn't you at least try to make your patrons comfortable after they have been on the road in sub-zero weather, in the snow trying to make their flight??? Enuf said. I will likely not fly with you again."
Cons: "My husband is a active duty military personnel, his orders had changed last minute, we sent military orders and leave sheet, to Frontier Airline HQ. It all started with the papers sent wasn't enough information, the military orders were sent, and again, these were denied because it wasnt a pdf document. I personally sent the Military orders as a PDF document, and I never heard back from Frontier. I feel like we were fooled by this company, so we couldn't change the flight and waste our money and time on them."
Pros: "Not much"
Cons: "They neglected to completely drain the potable water tank and lines which subsequently froze and required thawing out resulting in a 1:30 delay."
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Pros: "Zero"
Cons: "The seats didn't recline, there was no wifi and when I asked for a sip of water, to take a pill, I was informed I would have to buy water if I wanted anymore than a sip. About half way through my trip (9 pm- 3:30 am) a flight attendant snapped on my over head light and accused me of using my ecig and demanded I give it to him. As I handed it to him I explained I was not using it and deployed the button to show him it wasn't even on. He then "confiscated" it. About two minutes later he returned it to me and told me not to use it again or I could be jailed. After I got off my flight I found a Frontier Airline supervisor and told her what happened. Kim took the tag off my bag (for flight info) and told me a report would be filed and I would here from the airline in 24-48 hours. Three days passed and I finally called them just to find out that there was never a report submitted for me. Poor customer service!"
Cons: "On both flights, the for sale snack options were poorly stocked... no menu cards in my row, when I asked for one (because they told us to chose before they got to us).... they brought me one that was torn and falling apart Most folks around me were surprised they couldn't get water or coffee without paying extra."
Pros: "Everything I booked a flight for my aunt she said staff was very friendly and the fact that it was a direct flight was very great! and not expensive at all compared to others."
Cons: "The 4pm flight was delayed about an hour, so I went and grabbed a beer to wait it out. I got back to the gate right as they were announcing final boarding. Even though I was one of the last passengers to board, I wasn't worried because I had reserved my seat way ahead of time (always go for the window), and had made it before the doors closed. As soon as I got on, the flight attendants rudely told me the plane was full as if I wasn't supposed to be getting on. I showed them my ticket, and they changed their tone a little, then went to check my seat. Apparently it was somehow double booked, and there was no other seat available (or so they told me). They then told me "we can maybe get you on the 9:50pm flight, go to customer service" (original flight was 4pm). Didn't offer to do anything else for me, didn't even tell me where customer service was in the airport, just kicked me off the plane and then took off, treating me from start to finish AS IF I HAD MADE THE MISTAKE. Waited in the customer service line for about an hour, finally got to the front and was able to get a seat on the 9:50pm flight. Customer service rep snidely told me "don't be late this time" as if my waiting until final boarding justified the fact that they had given my seat away. That flight was then delayed until 11pm. I didn't land back home until around 2am, and had work the next day at 8am. I was never compensated whatsoever for the whole ordeal, nor was I even treated politely - the entire time, they tried to make me feel as if I was in the wrong. I used to love Frontier, I'm from Denver and have used them almost every time I've gone back to visit there. I WILL NEVER BE FLYING FRONTIER AGAIN. The new management brought along with it bush league baggage policies, nickel and diming around every corner, and some of the worst customer service I could imagine. Such a shame."
Pros: "the only thing I liked was the flight attendants, other than that my flight experience was awful."
Cons: "I hated that I arrived 2 hours before our flight and then got notified that our flight was going to be delayed not once but 3 difference times. so we waited from 4:00 pm pacific time to 10:30 pm to board the plane and 11:00 take off that is 6 hours waiting at the aiport. THAT IS INSANE!! getting to the Denver airport we got there at 2:30 am and had to walk over a mile getting to our hotel till 3:30 am and having my meeting at 7:00 a.m, coming back from Denver to San Diego the same thing our flight was delayed by one hour and 30 minutes. by far this is the worst experience EVER!!! and the only compensation I got was 100.00 dollars off my next flight a free round trip would of made it seem like they actually cared about my time and money."
Cons: "They canceled the flight, then delayed till next day without any accomodations, plus it was delayed even when was rescheduled."
Cons: "2 crying babies( that part was just bad luck), the plane was dirty and not well taken care of, the flight attendants were rude, had to pay for beverages. Terrible experience. Will not ever fly this airline ever again!"
Cons: "I felt duped. I chose Frontier because of the competitive rate for the flight fee. I had NO idea I was going to be asked to pay $60 for my carry-on bag at the gate! and THEN be required to pay again for a simple drink and snack on the airplane. I understand charging for upgraded options of more expensive drinks and larger snack items and additional baggage, but whatever happened to including the basic courtesies in the cost of the flight!? Again, I felt duped! I will not be choosing Frontier again in the future unless these things change. And, oh my gosh, sitting within 3 rows of the lavatory was extremely uncomfortable to the nose the entire flight! Surely there are better ways of de-odorizing!"
Pros: "Nothing"
Cons: "I shouldn't have to choose to sit in the exit row in order to get enough legroom to fit comfortably in a flight where I'm not going to get food, peanuts, or a seat that reclines. Every leg of my trip was this way. On my way out I flew a red-eye and planned to sleep because I had business to deal with once I landed. Without legroom or being able to recline I was too uncomfortable to get any sleep. I also had to pay for carry-on AND check baggage? Is a person not supposed to bring anything with them when they fly? Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? This fact was unknown to me until the online check in process. Overall, I'm very dissatisfied with my experience. I have another trip next week and I already chose to pay $100 more for American Airlines instead of frontier, I will have comfort, food, wifi, won't have to pay for my baggage. This is America, we expect comfort. At least give us wifi. My experience with Frontier has made up my mind about paying more to get treated the way I deserve, not as if I was flying in a C130 Cargo plane."
Pros: "Seats were ok. Drinks on plane weren't too overpriced."
Cons: "You get what you pay for as they say. Crew was unprofessional, rude, didn't even tell me which way my gate was I had to turn back around and ask. All they were doing was BSing with each other and laughing. Pilot took forever to even take off, we literally drove around on the ground going like 10 mph for about 15-20 minutes, and because we didn't take off when we were supposed to I assume is why our flight got delayed an hour! Never have had a delayed flight until frontier. Then to make matters worse, I checked my bag and they put it on the wrong belt I literally waited for my one suitcase for about 45 minutes! Like wtf get your situation together. Not to mention the $30 1st bag fee at least sun country gives you that."
Pros: "Nothing I got stuck at Denver airport for 23 hours. From 11pm until 10pm the next night was when they offered me to fly back home."
Cons: "Really no care for the passengers."
Pros: "Nice newer airplane Hidden fees not so friendly"
Cons: "They charge me $50 for a seat at check-in They charged me $40 to carry-on one bag at check in They charge for all refreshments and snacks. The only thing that was complementary was a small glass of water. One of the flight attendants asked me if I would be willing to give up my aisle seat that I paid an extra $50 for to take a center seat so a teenage boy could sit by his mother. 99 times out of 100 I would have given the boy my seat. However this was a longer flight and I just had to pay $50 to obtain my aisle seat. When I tried to nicely explain that I just paid extra money to get this I'll seat the flight attendants response was " well he had to pay $50 for that center seat also, so it's basically the same seat". I replied no actually that is a center seat and I'm sitting in an aisle seat so they are different. After I declined to change my seat the flight attendant gave me major attitude about it and went off and informed the other flight attendants that I would not change seats. All of the flight attendants gave me the stink eye the rest of the trip, treated me rudely, & and ignored me as much as possible. I've been flying for my profession for 13 years and this was the most unprofessional crew I've ever seen. This is my one and only complaint about a flight in 13 years of many many flights. I will try very hard not to fly with Frontier ever again."
Cons: "I do not travel alot and some of this was a disappointment. Making our plane reservation was easy. Then we went to pick our seat assignments. What a surprise when we had to pay more money to just choose our seats. This is a complete rip off for travelers. You already pay to much just to fly and then you pay additional money for seats? And then you pay more money to have a carry on bag. We put this bag under our seat, we carried this bag ourselves, no one from the airline touched this bag, another rip off. I have heard the airlines are not doing great, now I know why. You can include my entire name if you want. Jim Prueter"
Pros: "Had a medical emergency."
Cons: "Frontier refused to change my flight/reimburse for missed travel due to medical situation"
Pros: "Crew was considerate and offered updates as we waited. We were given a lunch voucher and $100 voucher for a future trip -- on frontier and within 3 months. Fortunately for me, I did not have a connection and the person I was meeting in Orlando was also delayed 4 hours from a different location . So I was only moderately inconvenienced. Ordinarily this would have been a very costly event. This is my 2nd trip on the same flight within one month. Non-stop and times are great. First trip was on schedule and solid. Very friendly staff. Planes seemed new, cean, and safe, but not very comfortable (seats did not recline!?)"
Cons: "Delayed for 4 hours. We all boarded the plane before being told there was a problem, so then everyone had to de-plane and wait near gate for more information. Arrived Orlando too late to drive to destination. Wasted a day of car rental. Must use $100 voucher within 90 days."
Pros: "Nothing"
Cons: "You pay for what you get, so if you pay cheap you get cheap. This airline has all of these little nickel and dime charges for everything. No complimentary drinks, $2 for a soda ridiculous! $40 carry on bag, $15-$35 seat selection, more ridiculous. And the seats are horribly uncomfortable, hard as rock and don't recline. Like some cheap school bus seats! Babies and kids screaming and crying! As much as it cost for all of the BS nickel and dime charges, you might as well pay the price to fly a better my comfortable airlines. With all of the charges it comes out to the about the same in the end!"
Pros: "I used to love flying Frontier—the airline with the cute animals on the tail of the planes. Now I call them the F word in airlines. If you want to fly Frontier, I want to make sure you’re forewarned. Their slogan is “A different kind of animal.” This animal is very cunning. And slightly savage. First, if you’ve been suckered into their $59 airfares, you already know what’s waiting for you. Wait. You actually want to fly back home? Well you’ll end up paying the same price as you would most any other airline. But wait…what’s this? Actually, their rates are about $100 cheaper than normal. What they don’t tell you is, they charge $30 for you to carry on your own baggage. I always thought it was ludicrous to charge me to carry my own bag onto a plane. Keep in mind that’s one way. So it’s $60 round trip. And that’s their discounted rate if you book online. It goes way up if you’re one of the unfortunates who wait till you’re at the kiosk to settle up with the Frontier Friskers. Oh, you say you want to actually choose your seat? That’s $13 minimum. For each leg of your trip. Don’t be surprised if they figure out a way to charge you for each leg of your body. That’s for a normal seat. If you don’t cough up the $13, they’ll randomly seat you wherever they want. I wouldn’t be surprised if they counted the lavatory as a possibility. So, that’s $60 for your own carry-on luggage. And a minimum $26 if you dare to choose your own cheap seat. Hmm. That $100 savings is looking rather slim right now. Speaking of slim, that describes their seats. And they don’t recline. You’re straight upright your whole trip. And the padding is about as comfortable as a cheap mattress in a cheap motel. The best way I can describe the feeling: Say you’re on Sesame Street and your job is to sit on the capital letter ‘L” for two hours. So while spending what feels like an eternity in L, maybe you’d like something to quench your thirst. That’s $1.99. Water? $1.99. A snack? $2.99. I’m surprised they don’t charge for toilet paper. By the square. (To be fair, I just learned that a cup of water is actually free. “For today,” said the flight attendant. “That could change.”) Nice Surprise: The people who work for Frontier are generally nice. But if this is the way Frontier treats their customers, how do they treat their employees? Do they make their mechanics buy their own tools? I wrote to the company to let them know how hugely disappointed I am with their changes. I never got the courtesy of a reply. I somehow like to imagine the CEO, in the true spirit of “no frills”, answering each customer letter by himself on an Olivetti typewriter from the 1970s. But I kind of doubt it. So there you have it. To be forewarned is to be forearmed. And if you have four arms, well, you might just fit their new slogan. Frontier Airlines: A whole different way to treat people like animals."
Cons: "Frontier's low fares which are deceptive. They charge you $60 for carrying your own bag! They charge you $13 per leg for the "privilege" of choosing your seat--even the normal seats. They charge you $1.99 for basic sodas offered by most every other airline for free. And they charge you $2.99 per snack. The seat are slim, terribly uncomfortable with virtually no padding and they don't recline! They don't respond when you write them."
Cons: "My flight never happened. I was supposed to fly on a Thursday, but because I was passing through Denver and a blizzard had closed the airport the DAY BEFORE, Frontier's flight was cancelled on Thursday. First I spend an hour and fifteen minutes on hold before finally giving up and calling back in the middle of the night. Then I waited fifteen minutes to speak to someone, who informed me that the earliest they could get me a flight would be TUESDAY. That is FOUR DAYS from my day of departure. My only options were a refund or a Tuesday flight. I asked to speak to a manager, but the employee refused to transfer me and eventually hung up on me. This was hands down the worst customer service experience I have ever had with an airline. I am still fighting for a refund, after I had to purchase a day-of flight with another airline to reach my destination. It required me to fly from a different airport and to a different airport, which was a nightmare for my other travel plans. Needless to say, I will never fly Frontier airlines again, and will never recommend them to anyone."
Pros: "Cheap fare."
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."
Pros: "The desk staff and pilot were awesome. Very sympathetic, attentive, and personable throughout the entire long day. They all deserve TOP recognition!!!"
Cons: "Due to a winter storm, our flight was on hold for 8 hours. We were told all day to "stay with the plane", but in the end our flight was being used to fly the next day 5:30 passengers and we would not have a flight. So we waited all day, patiently, courteously and were left hanging. I was stranded 2 hours from home and wouldn't have a flight out for 4 days. Since I would have had to return the 5th day, I had no choice but to take the shuttle back home. Even the pilot and desk staff assumed we would be flown out in the morning. Frontier seriously needs to work on customer service when it comes to interrupted flights. We, who had been disrupted all day should have been placed on that morning flight. The 5:30 booking should have been delayed due to the circumstances."
Pros: "The flight attendants gossiping about the other crew!"
Cons: "Having to pay for seats, mobile check in that kept thing me I hadn't paid for the seat, having to pay for a bag at one price at check in and a different price at the airport (it goes to the same place people), having to pay for your carry on, really?!!!?, having to pay for a pitifull snack, pay for a soda (surprised you don't have to pay to use the toilets!) And could you get any meaner flight attendants. The poor guy next to me seat didn't work and she practically bounced him off the plane cause he couldn't get his seat back in an upright position. what we thought was a great ticket price ended up being more than Delta!"
Cons: "There was a 6 hour delay in the flight. The seats are uncomfortable. You have to pay for everything. Not a good deal at all. The basic price is misleading as there is an extra charge for everything."
Pros: "The crew was great. We flew into some particularly bad weather and the cockpit crew did an excellent job landing the airplane. Some passengers even applauded once we were safely on the ground. The fair was - reasonable. The plane appeared to be new-ish and was pretty clean."
Cons: "A fee for EVERYTHING. I think I knew Frontier charged for everything but forgot when making my last minute reservation to see my ailing father. When it was time to check in on-line, it appeared every seat was either considered a premium seat or was not available. Middle seats and seats near the lav were considered premium. And the fee was either $20 or $35. I elected not to pay for a premium seat and took my chances that I would actually get a seat when I checked in at the counter. I believe they also charge for soda."
Cons: "The flight was delayed. The staff on plain was very rude. Couldn't even get a glass of water. Very poslor customer service. While in Minnesota there was no one at the ticket counter. They finally showed up 30 min before my flight. Then that plain was delayed as well for some odd known reason. This would have been the work at trip I've had taken. Was told I would be comoed a flight and when trying to hook another ticket they well now let me have what they had told me."
Took over 1hr to get off the tarmac late at night doesn’t make any sense. Never dealt with this for this long before on any plane. Terrible coordination. Don’t understand why we can’t use another gate
Pros: "I liked that I made it to and from orer destination alive."
Cons: "Ridiculous trip cancellation policy, even WITH the trip insurance I paid extra for. Most uncomfortable seats I've EVER sat on on any airliner (didn't recline, cheap plastic with no padding, CRAMMED to the max). Tray table was roughly the size of my phone, wouldn't be able to pull a laptop out to get work done even if I wanted to. $55 unexpected cost of carry-on bag per person is downright THIEVERY. Red eye flight and lights were not dimmed, air flow was turned way down almost to the point of non existent so it was stifling hot. No help was given to the mother of the crying toddler who screamed the entire 3 hour and 20 minute flight (at least offer a free cookie or something to help sooth popping ears or anxiety for Christ's sake!). Absolutely WORST airline I've ever flown with and will NEVER fly with you again."
Cons: "Horrible airlines, I’ll never book with you again. My hour flight I booked in advance was overbooked, so they gave me a different flight. The new flight had a 10 hour layover. I asked to be refunded so I could book a ticket with another airlines and was told tickets are non refundable. You overbooked and then make me pay for your mistake. Spent 2 hours on the phone attempting to get it resolved and no luck. Worst customer service ever. Save your money don’t book through kayak for or spirt airlines. Next time I’ll pay extra to book directly through United!"
Pros: "The snack selection on the flight and food package options were reasonably priced, and there were quite a few good options."
Cons: "We arrived at the airport and were through security over an hour prior to our flight's takeoff. We decided to grab breakfast at a restaurant approximately 2-3 gates down from our gate. We arrived back at our gate 17 minutes prior to the departure time and the door to the entryway was already closed. No spirit attendants remained at the gate to assist or inform us about who we should speak to regarding this matter. We sat at the gate and watched our flight take over 15 minutes to pull away from entryway with no one available to direct us. After the plane pulled away, a few Spirit staff members came back out the door to the gate, and when we inquired as to why our names were not called throughout the airport (as we heard many other names called while sitting at the airport) they informed us we would have to talk to the customer service desk if we had an issue. We went to the customer service desk and they put us on another flight, which did not depart until late that day. We went to the customer service desks of 3 other airlines attempting to find a sooner flight, and when we explained Spirit closed the gates 17 minutes early, each airline stated that the industry standard is 10 minutes. Not only does Spirit not follow the industry standard, but they also shut the gates 2minutes prior to Spirit's standard which is 15 minutes before the flight. Additionally, no effort was made to call our names prior to the flight, as is customary with all airlines. Two days later, we went to board our return flight, which a week prior to our trip we paid $585 to change to that day, and when we went to check in we were not scheduled to be on that return flight. We showed proof of switching our flight and luckily the attendant was able to get us on that flight, however, we were extremely rushed getting through security and due to Spirit's mistake almost missed this flight as well. If no seats would have been available we would not have been able to get home despite paying to switch the flight a week in advanced. Overall, we were very disappointed with our experience traveling with Spirit and would not recommend the airline to anyone. We are frequent travelers for both business and recreation and have never experienced such poor customer service."
Pros: "Boarding went smoothly. Flights departed on time. Flight crew was very friendly."
Cons: "Arrival: Both flights arrived on time, BUT the plane remained on the runway for extended periods to await a gate. I know delays happen, but to wait on two out of two fights isn't a good average... Seats: I'm very small, and was very glad in these seats. I found the seats quite uncomfortable because they don't recline at all! Food/Beverage: Nothing is provided - not even water. Baggage Check: When making reservations, $30/bag to check didn't seem too bad. However, when pre-registering my luggage, in order to receive the $30/bag rate, I would have needed to spend $50 additional for a membership. I don't fly enough to make that worthwhile."
Cons: "Did not like that it feels like a bait/switch to shop for flights, then highly up charged for things that should be included. Like being charged to check in... Isn't that covered when a ticket is purchased?? I purchased through Kayak and find out later that we can save money by doing everything ourselves online or at kiosk. Then watch all staff sit around and socialize while we over pay. Why have a staff at all? I had to pay to sit in exit seat then asked to assist in emergency. If occupying those seats... Why do we have to pay extra? I guess not what I had in mind. I will choose different airline next time. I paid more to fly my bags than it cost to fly myself. Don't understand!"
Pros: "Nothing"
Cons: "Flight was delayed 30mins and than as they announced boarding would begin , the next minute they were canceling the flight . Flight was supposed to get in originally 8:15, than with the delay 8:45 .... and they said that it was canceled because of a flight curfew . Which is a lie because the curfew is 11:30 at not and you can still even fly the airline may be subject to penalty if repeat offender . So spirit canceled a full flight for no reason , leaving the only alternative to be a 12 hour flight the next day ."
Pros: "Punctuality"
Cons: "Being charged for baggage"
Pros: "Nothing."
Cons: "-The fees quickly added up to the same as other comparable flights. -We had booked two evening flights, both of which were rescheduled several times, then cancelled - pushing flights to the next day. -Please keep in mind that if they cancel your flight you are entitled to full refund of all amounts paid. -After refunding $900 in expenses, Spirit charged a $150 cancellation fee and some $40 strange fee. These amounts should not have been taken out for a refund when the airline is at fault and after some hassle, they refunded the full amount. -When you value your time, do not fly Spirit."
Pros: "Fast boarding."
Cons: "The airline didn't allow me to print my boarding pass until 8:30 pm on the night before my scheduled 8:38 am departure. At that time the fliglht departure time was delayed. In the morning the flight was delayed again. Fortunately I had a three hour layover in Atlanta, so the delays only meant less of a layover. The seats were uncomfortable. It was a clear day without many clouds, but somehow the pilots on both of my flights weren't able to hold the planes steady during the takeoffs, climbing to altitude, and approaches for landings. The planes were wobbling a lot---like they were no longer on smooth automatic pilot."
Cons: "Spirit cancelled on me last minute and would not put me on another airline to get to Minnesota. It was a terrible experience and I have no interest flying with them ever again. After speaking to a counter agent, I called them and they couldn't get me on anything to get to Minnesota that day, which is when I absolutely had to be there in order to get my work done. It was a huge waste of my time and resources. Sure, I got my ticket price back - only after arguing with them that the reason that I should get my full ticket back (instead of just the leg to Minnesota) is because THEY cancelled on ME."
Pros: "Nothing. If this airline lasts a year I will be surprised."
Cons: "Pricing is deceptive as any assigned seat costs extra. Boarding is a mess. I think they sell group 2 boarding as an extra but let group 2and 3 board together. Aisle, window and middle seats board together so people are constantly clogging aisles during boarding to let people into middle and window seats. As a result the policies that reduce carry-ons don't speed up boarding. They do clog up the departure lounge as people who haven't paid for a carry-on are pulled aside for a charge that makes their total flight cost the same as a carrier with the usual, albeit slim, amenities of most domestic airlines.This flight was hours late as was the other leg of this trip. Seats do not recline, at all. Some seat backs are just a layer of fabric, so if someone puts a knee or foot forward you get a real jab."
Cons: "flight attendant did not make the person in front of me put their seatback up for takeoff or landing, and I was the row before emergency row so it was hard to get in the seat or out! The 3-4 minute sales pitch for a credit card was over the top after being nickel and dimed for everything from boarding priority, seat selection, and bags. Spirit should not be listed with other airlines on flight services such as Kayak because of their hidden fees, and charging for carry on items. You should not have to sign up for their frequent flyer program in order to print a boarding pass."
Pros: "Over the last 10 years I've traveled domestically and internationally on umpteen airlines -- including Spirit once before -- and I've literally never seen a plane boarded faster than I did on this evening's flight 787 from Vegas to San Diego. Crew were very friendly, flight was easy as it could be."
Cons: "The two women at bag check. I *never* check bags, and I *always* use kiosks to acquire my boarding ticket. Tonight, though, I tried three kiosks and none of them worked. Because I was in a hurry I dashed over to bag check (there was no line) to find two young women chatting away. Fair enough, they don't have any customers. But now they do. I stood there for a couple seconds then asked one of them to please help me get my boarding ticket. She looked at me like I was being rude or putting her out for asking her to do her job. She told me to use a kiosk. I explained that I'd already tried and again asked her to help me. The other girl wasn't quite as rude but neither one of them seem to have the slightest interest in customer service, which is weird, because that's their job description. Anyway, I hope both of them walked into an out-of-service automatic door tonight."
Pros: "Cheap ticket purchase price"
Cons: "I was charged for carrying on my roll on bag because of its shape. While my brother on the same flight carried on an even larger backpack.But, it was considered a personal item. Also because we did not wish to pay even more to pick our seats, we were assigned the last row on the plane where the fuselage begins to taper towards the tail of a plane. Therefore it there was not nearly enough shoulder room for my brother and me. Overall the discomfort, lackadaisical staff, and shrewd penny-pinching policies insured that I will never fly Spirit Airlines again."
Pros: "Started off OK but then we quickly downhill flight was canceled due to fog in San Diego so I never made it onto the plane."
Cons: "Weather delay with fog in San Diego. Not Spirit's fault but they delayed for an hour and a half and then cancel the flight. As they canceled the flight they came around with cards with a number to call to rebook or change your itinerary. I called the number on the car rather than getting right in line at the desk. By the time I got through on the phone it would have been 10 to 15 minutes. They told me that since I was halfway through my return trip they couldn't do anything over the phone. So then I had to get in line and wait. I was the last person served. They offered me a flight to days later at the same time 9:45 PM that was unacceptable so I ask for something else and he somehow turned out they had a Houston Chicago San Diego flight that leaves tomorrow morning at seven. Very disappointed in the handling by the rebooking staff on the phone the gate agents were very friendly but very overworked and stressed. Service manager was there and he put me on a call back on the phone but that didn't help either. Not flying spirit again anytime soon."
Pros: "Direct flight"
Cons: "The 40 pound weight limit on checked baggage is both surprising and infuriating. Then the 30 dollar additional fee is completely asinine if you are between 40 and 50 pounds on that checked bag. Also your fee for a carry-on bag is completely ridiculous. I ended up transferring weight from my checked bag to my backpack to avoid the 30 dollar additional fee. The result was that the airplane weighed the exact same as before I transferred weight, and Spirit airlines angered their customer. I was courteous to all the staff but I would rather pay more for a flight, have better customer service, better baggage policies, and avoid all the nickle and dime charges that Spirit employs. I think I just took my first and last flight on Spirit. Good luck to you!"
Pros: "Prices were good. All of the crew was great and professional and friendly except Cindy."
Cons: "No effort to get me on flight which I suspect was delayed. $5.00 credit with Spirit not applied to new flight as promised. 2 hrs. 34 mins on a stopped plane no fun. A few minutes more and, by law, we would have been de-planed. Nobody likes long hours on a stopped plane. Flight attendant Cindy is a problem waiting to happen. She seemed to have an authority issue. She instructed us to remain on carpet and out of galley-flight attendant area she said. I did that and she still asked me and another passenger to move. "Standing near my doorway scares me" she said. I also heard her reprimand mothers with children very un-professionally. Not very nice table manners."
Pros: "Absolutely nothing"
Cons: "From the minute after booking my flight there were problems. The confirmation page with my flight details had the wrong flight. I had to talk to someone who I could hardly understand for over an hour to correct this issue. When I arrived for my flight it had been delayed 3 hours, then delayed 4 hours, then cancelled. Had to go back to the ticket desk where 100 other unhappy travelers had to wait for 3 ticket desk agents that were offering to reschedule my flight for the same time the following day. My confidence this airline would actually follow through with my new travel arrangements were absolutely zero. I requested a full refund and was unable to fulfill my travel plans. I would never book a flight on spirit airlines again and would go out of my way to prevent anyone I know from making the same mistake. Such a horrible excuse for an airline!!"
Pros: "Inexpensive and easily available flights"
Cons: "THEY CHARGED ME $65 AT THE GATE FOR MY BAG THAT COMPLETELY FIT IN THEIR DEFINED DIMENSIONS! When I checked my bag at home, it was within their dimensions. When I checked it at the ticket counter it fit within their metal frame for measuring. When I got to the gate, they told me to step aside and check my bag. Without even looking at my bag, the lady at the counter told me it wouldn't fit and I had to pay extra. I told her it fit, and with an attitude, she asked me to put it in the frame to see if it fit. Suddenly, it did not. She said it didn't fit by over 2 inches. It was less than a 1/4 of an inch, and barely that. I was furious. She refused to care, refused to listen to me, and told me that it was either pay the $65 and board the plane or leave the bag there. Totally rude, and did this to SEVERAL OTHER PASSENGERS. HIGHLY DOUBT I'LL EVER FLY THIS AIRLINE AGAIN."
Pros: "Our flight was delayed and then cancelled. There was one woman who was helpful in customer service when I arrived at the airport. I explained that I had to change my flight recently and am 6.5 months pregnant. Because my travel was booked within 7 days of the original flight, I was charged a $90 fee to make the change even though I made the change within 2 hours of booking. I was not reimbursed the difference of the flights. I was instead given a voucher to use within 60 days for the difference minus the $90 fee. I sent to online requests to customer service requesting contact because I am pregnant and will likely not be up for travel for several months. I got no response. The customer service rep who helped my friend and I book a replacement flight when our flight was cancelled was great and did his best with a sense of humor. It was obvious all of the staff did their best but were honest about the limits they had in being helpful: we waited in flux for an hour to find out if the cancellation was confirmed after being delayed for several hours. It was made clear that the replacement flight had to be within the range of the cost of the original ticket. Spirit ticket costs are completely misleading because of fees added for carry on bags, printing a ticket, water on the plane, etc. People tried their best but the set up including the website feel like an intentional scam."
Pros: "It is cheap, if you can make it stay that way. I'm getting used to the middle seat. The snacks I brought with me were great."
Cons: "This flight: -Pilots were delayed, plane left 50 min after scheduled time. -While we waited the cabin was pretty hot and uncomfortable which made no sense considering the outside temp was in the 60s Every flight: -The really loud /long credit card advertisement announcements -the seat in front of you is about an inch too close unless you pay extra, then you have almost too much -they keep fares low by sticking it to people that can't keep track of all the little rules to avoid fees. Luckily I made it past the traps. -I don't like that they are further decreasing the allowed size for free personal item starting in a few months, seems like an unnecessary measure to stick more people with last minute bag fees. -The website is not great, I have only flown spirit about 5 times and I have had the website crash while trying to check in at least 3 time. At two check-in's per flight, that's a 30% failure rate. and then there's more ads, yay my favorite..."
Pros: "Nothing"
Cons: "I arrived 35mins to departure and was told I could not board my flight and would have to pay an extra $100 to rebook for a later flight. The flight they wanted to rebook me for was still selling for the same rate which I purchased my original ticket. The woman at the counter still said I would have to pay the extra $100. I only had a carry on. There was no reason I should have not been able to board my original flight or at the least rebook at no cost. Total rip offs but I guess that's what I get for flying with such a low class airline like Spirit. Never again and I will never recommend flying with this airline. They have so many hidden fees."
Cons: "$100 extra for luggage"
Pros: "The cost of the trip was very low - with all the frills removed, air travel can be relatively cheap. Plan ahead - you will not be able to use TSA Pre-Check, you will have to pay extra to carry on a bag (so buy your bag online at the airline's website before you go to the airport - this is the cheapest way to do it as they charge you more to purchase the carry-on at the check-in counter and even more if you wait until the boarding gate), and you will have to pay for all beverages including water and provide your own in-flight entertainment. If you plan ahead and know what you're getting into, flying Spirit can be a pleasant experience. The flight staff is friendly and polite."
Cons: "The seats are very close together - don't expect to have any leg room - and they do not recline. Bring a neck pillow if you have any intention of sleeping."
Pros: "on time"
Cons: "The airline is overcharging! Before I left, I googled "spirit airlines baggage". I made sure that my personal bag and carry-on are within the required size. The website does not say that carry-on will be charged. At the counter, I was charged $55 for the carry-on. It is a light carry-on (I basically just had a sleeping bag). On the return flight, I protested for being charged for the carry-on because the website did not clearly say carry-on would be charged. The ladies at the desk then asked me to pay $100+ for my carry-on. $100+ is the price one would have to pay upon boarding without having paid for luggage. I ended up paying $65.00 for the carry-on because I did not pay for it at the check-in counter. I was flying to O'Hare earlier that day so there was no need for me to go outside to get the boarding pass and pay for the carry-on. Still I was asked to pay $65. With my air fare being just about $125, it is unbelievable that I had to pay $120 for a carry-on. I had heard of an NPR interview about the frugality of this airline and I am in favor of it. But it is deceiving to charge low airfiar only to get it back with charging excessively on the carry-on. If the carry-on has to be charged, they should clearly highlight it on the website so customers are alerted. In addition, it is also an unfair practice to other airlines. Had I known that I’d pay $200+ for the airfare to go on Spirit, I would have chosen a different airline. I plan to write to the Spirit and other agencies."
Pros: "Worst flight EVER! Our flight was delayed for 4 hours before finally being canceled. We told to come back and check the status every 3o minutes, which we did and were assured the flight would not be canceled. My wife and I ended up having to rush like crazy to jump on another flight with Alaska Air in order to get home to be a work the next day. We ended up boarding 5 minutes before takeoff. We ended up leaving all of our friends behind and they are still stuck at the airport today in Cabo, San Lucas. When we landed in San Diego, Spirit's website claimed the flight left at 5pm which was FALSE! Needless to say, I will never fly Spirit Air again and will advise all of my friends and family to never book Spirit Air again either."
Pros: "I liked the minimalist design of the seats, crew were nice"
Cons: "I hated that we were charged 50$ for a carry on! And then we have to pay for our seats and drinks and everything. I know this is supposed to be low cost but I could have gotten a first class ticket at another airline and much better food and service than this. At the boarding terminal, the lady told me, after I waited in line all afternoon, that I had to go back and get my printed boarding pass from the kiosk. What airline can't print the pass at the desk! When I told her I needed to check my carry on when I purchased a carry on price, she got lazy and wouldn't check it so she printed out my boarding the pass there. Lies! I will never fly this airline again unless they paid me to!"
Pros: "The crew and airline worked with me."
Cons: "This was a quick turn around trip for me, just taking my son home from his summer visit. My flight in was delayed as was my flight out. When I went to collect my ticket the customer service individual said I HAD to use the kiosk. It wouldn't print my ticket causing me to now be pushing it even closer to take off. She ended up having to call and get permission to allow me to have my ticket to proceed to boarding. If she would have helped me to begin with I don't think the extra time for a phone call would have been necessary. I do however thank the attendants and flight managers there that day for helping to ensure I made my flight back home without fail."
Cons: "I picked Spirit because it was the cheapest. You get what you pay for. Keep in mind when you choose Spirit, you will have to pay for your carry on that is not your personal item, pay if you want to pick your seat, and pay if you have the person at the counter print your ticket. Spirit also cancelled our flight. We spent about an hour on the phone with Spirit and said that they booked me on another flight. When I went to check in, they didn't have a reservation for me. It was such a cluster. I will pay the extra money to not fly Spirit."
Cons: "I called 10 days before my flight to cancel it due to a death in the family. I was told someone from management would call me within 5 day about the matter. I never heard back so I called the day before my flight and I was told once again that someone from management would call me within 5 days. They apologized that no one ever called me the first time. It's been 13 days since that last phone call and I still haven't heard back. Three tickets down the drain and no one ever called me back so I could at least pay the cancellation fee to get credit for another future flight. Horrible customer service!"
Pros: "The best part was the low fare I found through kayak for a one-way trip from Vegas to San Diego."
Cons: "I didn't like the people sitting behind me and the older gentleman flight attendant had a sense of humor that was a bit off-putting for me personally. Maybe others enjoyed it, but not my cup of tea! The flight was initially delayed upon arrival by at least 30 - 40 minutes. No assistance to be found at the gate. Then an additional 20 or so minutes delay after all had been seated for two passengers, one of whom could barely walk straight. These two kept the entire plane waiting only to get off before take off. REALLY?? What a cluster. Will not be flying Spirit again."
Cons: "I didn't like the charge for my "carry-on", that fit in the bin that stated, "if it fits, it's free" Wasn't free, $65 on the way to Minn. and $55 on the way back to LA. I also think your flight attendants talk way too much over the intercom. I get if you are trying to push your credit card, but I didn't need to hear about it for what seemed like 15 minutes. For people on such an early flight who would probably like to catch up on some sleep a little more quiet would have been nice. Also I think someone can spent max $10 at a hardware store and purchase something to place on the restroom doors so that they don't need to slam so much. I guess that's the price you pay for sitting in the a last row by the restrooms. **I think those seats rates should be cheaper. But probably never booking with Spirit ever again"
Cons: "I am a Spirit member and I did not like that the website clearly states that if the luggage fits within the box you do not have to pay to carry it on...mine did fit, yet I had to pay $55.00 to carry on. I did not receive credit for the mileage and when I called to get that corrected I was put on hold for 25 minutes before I hung up. I think that $2.00 for a 6 oz. cup of coffee is ridiculous and to get the attention of a flight attendant was not worth the time. Bottom line, you get what you pay for. The next flight I book will be with a reputable airline that may price the flight a little higher, BUT will be upfront about luggage fees, provide incidentals and hopefully not treat me like I'm a burden."
Pros: "Nothing"
Cons: "The extreme restrictions on luggage are very hard to deal with, and during the flight there are constant announcements for drinks and snacks for sale. Considering the base rate for a flight is only a little less than other airlines, and if you decide to pay for a reasonably-sized suitcase it's actually more expensive than other airlines, it doesn't make a lot of sense to fly with Spirit. It also feels like they're doing you a favor for even letting you on the plane, rather than grateful for your business. The entire Spirit experience drives me up a wall."
Cons: "The $30 up charge and no cash policy was obnoxious and exceptionally inconvenient. It cost me $47 to check 1 bag. I had to put money on a pay card. The pay card itself cost $5 which caused me to have to out $60 on the card to cover the cost of 1 bag. On top of that, the machine took my money only to tell me that it was out of cards. It turned into a bit of a wild goose chase. The people at the spirit counter took care of it but ended up giving me a blank card after it was all said and done and lost out of my $8 in change."
Cons: "The flight attendants were totally unprofessional. After falling asleep during taken off, what sounded like a rowdy brunch with too many mimosas woke me up. It turned out to be four flight attendants hanging out in the rear of the plane chatting very loudly. They were certainly the loudest people on this 6:30 am flight. They were much louder than the three young unattended minor boys on the flight. It sounded like they were having a great time. They were even swapping "funny" stories about passengers from previous flights. I could have slept despite the uncomfortable non-reclining seats on this flight but the flight attendant party made it it impossible. I am sure I was not the only one. Everyone in the back 5 rows was awake. The most unprofessional customer service I have ever experienced. On another note, the spirit website that one must use to check in for free is a pain. The mobile version does not work properly and the password reset link doesnt workl"
Pros: "Your flight staff (flight attendants) are always great."
Cons: "I attempted to purchase luggage before each of my flights (departure and return) and the website would not allow it. I called the customer service number multiple times and it said they were experiencing technical difficulties. I was forced to purchase luggage allowance at the airport on both flights and was forced to pay a much larger amount that what I normally would have had to pay if the website was working. This excessive fee really makes the option of flying spirit less economical, frustrating, and really obliterates any reason to fly with your airline. Additionally, I was able to purchase seating before my flight- but on my return flight they put me in a seat that I did not pay for. The flight attendant did make a correction. Your staff at the main terminals is consistently extremely slow, unfortunately. I really like the flight attendants, they are always great. However, due to the above mentioned issues I have had recurrently, I will certainly be reluctant to purchase Spirit flights in the future"
Pros: "Nothing."
Cons: "My flight kept getting delayed, and ultimately cancelled. For some reason Spirit did not feel the need to just let passengers know the status of the aircraft so that they could make other arrangements. I had to fly into a different city, rent a car, and drive home 2 hours (after sitting in an airport with no idea what was going on with my flight for approximately 6 hours). For my troubles? A $50 voucher for an airline I will NEVER fly again. No reimbursement. No nothing. And the kicker? It was entirely on Spirit. It was a maintenance issue. Absolutely horrible."
Pros: "That it didn't crash. Although that would have spared me the return ride on Spirit airlines."
Cons: "I'm not even sure where to start. Both of my flights were delayed with no explanation. Airport terminal and airplane were filthy. It literally spelled like diapers and bad cologne. There were extra charges for every possible thing, including reserving a seat and checking in at the airport. If I had known this I would have flown another airline because I ended up spending more money with Spirit. The seats don't recline, and I was told I could get water out of the bathroom sink if I wanted some. The airline crew was making several lewd and inappropriate comments on the return flight, including a male attendant saying he rubbed everyones pens down his pants. All around horrible."
Pros: "Absolutely nothing."
Cons: "Their customer service is horrible and virtually nonexistent. They charge for everything including water. I boarded a plane scheduled to take off at 1:30 from Las Vegas. The plan pulled out to the runway and sat there for two hours while maintanence attempted to fix the broken emergency exit lights. After waiting for two hours on the runway the plane proceeded back to the gate. Where we say on the plane for another hour, while the crew constantly reassured us the problem would be fix momentarily. During this time the air conditioning was turned off in order to reboot the whole computer system and being in Vegas the cabin got very hot. I got up and asked the flight attendant and she refused to give me a sip of water. After that hour we were taken off the plane and forced to wait for another hour and a half with only one customer service agent to address passenger's questions. The only answer she could us was "I don't know any details I am just the middle man". Eventually the plane arrived in San Diego 5 hours late. By that time I had already missed the ceremony of a wedding in which I was a groomsman. I got off the plane and rushed to get my bag from the baggage claim only to find that my bag was not there. I went to the spirit help desk in San Diego and nobody was available. So I called spirit customer service in Las Vegas 3 times in a row before a human answered. I was told there was a mix up and my bag was left in Las Vegas. After the whole ordeal of the delayed flight and missing bag. All I was offered was a $50 voucher good towards a spirit airlines. I refused the offer as I would NEVER fly spirit even for free."
Pros: "The staff for the most part was friendly."
Cons: "I am so upset by my trip with Spirit. This was my first time flying with them and I will NEVER do it again. I rather drive my 12 hour trip. They hit me with a $52 fee at check in to take a carry-on and the first lady I spoke with said it was my fault for not booking with them and checking their policies and that's what I get for booking with a 3rd party. Also, she told me that most people don't fly with carry-on's just a bookbag or purse - which looking around was obviously not true. The whole line of people was outraged at this new policy. Since I only had cash on me for my trip I had to pay and extra $5 to get it onto a visa gift card because they don't take cash. On the plane they argued with the woman behind me that they couldn't even give her water without charging her like $4. Nothing is free. Nothing is comfortable. No entertainment - not even radio to plug your headphones into. They told me if I booked my carry-on online it would only be $25 instead of $57. So I tried to do so about 5 times while on my trip and it kept saying they would send me a confirmation to set up my account. Which never came. I followed all instructions and I tried different emails to make sure that wasn't the problem. I ended up leaving my carry-on with my parents and shoving everything I could into a large purse. in the end flying with Spirit was MORE EXPENSIVE than the other airlines I looked into. I wish I could go back and not learn that painful lesson. Thank you Kayak for the ease of booking my flight."
Cons: "Flight was cancelled, due to maintenance issue. spent all day in the airport, flight was scheduled to leave at 10am found out at. 3pm that is was cancelled, staff was very rude, gave us a card to call spirit to rebook. When called the agent couldn't help for an hr due to a system update and asked me to call back in a hr and to keep trying number. No one in the airport was willing or able to help to rebook. Conflicting information was given by the gate, check in desk and the agent on the phone. We received a $7 food voucher after waiting inline 2 hrs for it. And the only options they offered; was to fly to another airport with an 8 hr layover after being in the airport 12 hrs already and catch another flight at 7am. Or to wait two days to get a flight out of ATL. Worst part was the customer service and rude staff. I won't be flying with spirit in the future. Employees stood around instead of helping and had bad attitudes. And no clue as to flight info, or plane status to keep us updated."
Pros: "I am a disabled veteran and I was forced to wait in security twice for over an hour each time because Spirit doesn't allow you to use your emailed boarding pass like ANY OTHER AIRLINE. I have over 20 flights that I will be taking in the next 4 months and I will not be flying with this airline. I'd like to meet whoever runs this airline and have some words with them on how to run a successful business. Everyone I know knows not to fly Spirit. Now I do too. The price can be beat 9/10 times on in a better airline."
Pros: "I disliked everything except how helpful the staff was when I almost puked because of the extreme discomfort of the seats."
Cons: "Being in that seat for 3.5 hours was the worst thing I have ever experienced on an airplane. I think I pinched the Vagus nerve in my abdomen and almost passed out on the airplane. I somehow was able to tell my wife that I needed help, she asked for water, they told me it would be $3 and I told them that I needed to go to the bathroom fast because I was very ill. Made it to the flight attendant's seat by the bathroom and sat there for a minute, then was able to open the bathroom door. Sat on the floor of the bathroom for about 5 minutes and was 100% better. Didn't even need to vomit because my circulation seemed to normalize after getting out of that horrible seat. Imagine - sitting on the floor in the tiny bathroom was more comfortable and actually cured me. They get one star out of 10 from my because they gave me free water. Otherwise it would be zero."
Pros: "I almost swore off Spirit a few years ago, after terrible customer service and unclean planes etc. This trip has made me reconsider. The crew was the best asset. They were entertaining, so pleasant, joking and engaging with customers all while being professional and efficient. Better service than the "premier" airlines that I have recently flown. We were more inclined to order drinks and food onboard because we were in good spirits and felt that we didn't need to wait until touchdown to allow vacation to begin. Thank you for a great experience"
Pros: "There was (I believe a Russian Flight Attendant) on the way to San Diego and back, and she was full of spunk, personality, friendly and fun!!! She made the difficult time fun."
Cons: "My flight was 2 hours delayed, so I arrived to San Diego at midnight! There was an elderly woman with her grandchild behind me that kept allowing the infant to slam the little metal table into the back of my chair and no flight attendant noticed, though she did it repeatedly and for a LONG TIME! People with children on board should be watched some because they often allow child to play with parts of the plane that are not toys and make other passengers uncomfortable. While I appreciate the prices of the food sold, there could be maybe better selections for a slightly higher price, butt I was relieved you had Ramen. That helped hold me over!!"
Pros: "Absolutely nothing"
Cons: "Customer service is horrible. You get what you pay for. My first encounter was with the greeter who was extemely rude. I have never flown with Spirit and had questions about the baggage costs. Her response to me was rude and condescending unlike the other carrier I had flown with the day prior. I arrived to my gate 1 1/2 hours prior to my flight time. I had been checking the board as my flight was delayed since the morning. I went to grab something to eat close to my terminal (listening to all the announcements) and when I got back I was told my flight had already departed. I question how that was so since I was there and had not heard anything. They changed the gate number my flight was leaving from and moved up the time. She proceeded to rip up my boarding passes. I asked what my options were and in her rude tone she answered "well you can rent a car and start driving". Never again....and I will be sure to pass along my experience as others tried to warn me."
Pros: "The only good thing was the nice agent who tried to help me get a new flight"
Cons: "My flight was cancelled. No reason given except weather and the tower. Other flights were leaving with no problem. It was cancelled as I went through security so I ahd no idea until another passenger at the gate told me. Everyone else had gone back down to the ticket counter to figure out a new flight. After waitng in line an hour I was told there was not another flight out unitl the next night. Also told I could have just called and gotten my refund instead of standing in line. I surprised my son with a day trip to lego land. I was flying out of san diego the next night. I had to leave that day from vegas. Because of the cancellation I had to rent a car and driv from las vegas to san diego. We got in late and missed our time playing at the beach and swimming. This was my only experience with spirit and I will never fly this airline again. It was absolutely horrible the way the cancellation was handled. You messed up my entire weekend with my son."
Cons: "flight took off 2 hrs later"
COVID-19 information
Safety measures for airlines flying from Minneapolis to San Diego
Airlines flying from Minneapolis to San Diego have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Minneapolis to San Diego
Mandatory masks
Masks required on board, masks provided on flights from Minneapolis to San Diego
Social distancing seating
Middle seats unavailable to book on flights from Minneapolis to San Diego
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Minneapolis to San Diego
Flexible cancellations
Waiving of change fees. Search flexible flights from Minneapolis to San Diego
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Minneapolis - San Diego Flights
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Minneapolis (MSP)United States
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San Diego (SAN)United States
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