Pros: "Super clean plane! Staff was very friendly as well"
Cons: "Nothing, all was great! This was a very pleasant first time flying Alaska airlines. Will definitely recommend"
Pros: "Super smooth landing and take off!"
Pros: "Amazing crew!"
Cons: "Nothing. Everything went smooth."
Pros: "One of our baggage damaged. We reported to Alaska airline worker, she said wear and tear, they don't cover. we had to keep talking and took picture to made a claim."
Pros: "Arrived early, and that was good."
Pros: "Crew was amazing and friendly. Clean, chargers for phones in front of the seat and free WiFi for messaging on board."
Cons: "Offered free movie watching but our iPhones didn’t have plugs for earbuds, so we couldn’t enjoy it because it would disturb others having the sound on."
Pros: "One of the passengers was a no show! I got to move over to the aisle and have the empty seat between us!"
Cons: "First class!"
Cons: "Flight from Seattle to anchorage late one hour"
Pros: "The crews were very friendly and helpful."
Pros: "Best flight we have had in a long time."
Cons: "We didn’t have any food."
Pros: "Never flew Alaskan before and we loved it!! You get a lot for your money on their airlines. Very impressed!!"
Pros: "Because of seat screwup we were comped meals, entertainment drinks etc enjoyed the attention Good leg room"
Pros: "Alaska flight crew treated treated my violin with extra care. Thanks!"
Cons: "The flight was terrible. The lady in front of me had no idea how to discipline a child. Her son screamed the entire flight."
Pros: "The smooth ride and excellent crew."
Pros: "Other think was okay"
Cons: "No update for delay"
Pros: "Very friendly flight crew. Smooth boarding. Got in a 1/2 hour early!"
Pros: "Pilot was friendly and let us take pictures."
Pros: "Roomy seats, friendly staff."
Cons: "Not permitted to use both bathrooms (one on front reserved for first class only)."
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "I felt like there was ample leg room, and liked that the back of the plane boarded before the middle of the plane."
Cons: "The scripts didn't sound well rehearsed, and disrupted my audiobook longer than. Necessary"
Pros: "I’m 6’3”, more legs than upper body. We sat in row 19 of a 737-900 and I had plenty of leg room in the middle seat. The middle eastern chicken meal was delicious! Free Wi-Fi for chatting/iMessages was really nice."
Cons: "The broccoli in my meal was brown and yellow. How is that possible? I didn’t have the app for watching movies. And I didn’t want to pay for wireless in order to download the app to watch free entertainment. So their network team should allow their firewall opend up to whatever port that can make that happen."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Our flight attendant was excellent. Because I'm a vegetarian, he gave me a salad. Alaska does not provide but one meal choice in first class. Food options are way better in coach."
Cons: "Seats are uncomfortable and meal choice is poor."
Pros: "They had complementary beer and wine on the flight!"
Pros: "I like that there was leg room."
Pros: "I liked being able to watch movies for FREE"
Pros: "There was a lot of leg room and the seats were comfortable. The fight crew was relaxed and seemed to enjoy their jobs."
Pros: "Nice clean plane. Very nice stewards."
Cons: "Could use a light blanket."
Pros: "Traveling alone - upgraded to first class - I was wearing a boot for a broken metatarsal bone, so it was awesome to have more room/comfort!"
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "I liked the amount of space in my seat! Cushy chairs leg room event tilted back"
Cons: "Totally Happy!"
Pros: "Great crew, newer comfortable plane."
Cons: "Insane amount of turbulence. Delay due to lack of access to the gate prior to boarding."
Pros: "Lost luggage for a day"
Cons: "They canceled the flight with no warning, had no customer representatives to help people make other arrangements, and had a very short window of time to file for a refund. Absolutely sub par experience."
Pros: "Everything on time Friendly crew"
Cons: "Uncomfortable seats Food and entertainment n/a"
Pros: "It was a great flight well taken care off had a window seat and fell asleep"
Pros: "Crew was polite ans helpful. The captain was informative and the flight was smooth"
Cons: "The seats are VERY small. There is not any room between you and the next person. That was not enjoyable at all."
Pros: "Arrived on time even with delayed start"
Cons: "Short delay"
Pros: "Leg space big, crew fun and considerate"
Pros: "Flight was on time, entire staff smiling and friendly. I don't travel much and everyone was pleasantly helpful"
Cons: "Not much I didn't like, the whole experience was super."
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Cons: "Not enough room in the seats"
Cons: "Large people that take up part of your seat should be forced to pay for first class. Uncomfortable ride for me"
Cons: "Not sufficient time between flights - catching next leg to Atlanta. Had to literally run to another concourse to make flight even though the arrival from Anchorage was on time."
Pros: "The crew was very friendly and helpful and the flight was very smooth"
Pros: "Nice crew"
Cons: "Smallest seats I’ve ever been in. Late departure because they forgot the plane’s security check in-between flights. Drinks served but no snacks."
Cons: "4.5 hour delay for maintenance issue, flight attendants were rude, uncomfortable seats"
Pros: "Very comfy, roomy seats. Helpful, welcoming staff. Great take-off and landing—very smooth."
Cons: "It would be nice to have TV’s in the seats for longer flights."
Cons: "There wasn’t a selection for “not applicable” so I gave low stars where the item didn’t exist I.e. entertainment."
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The plains are old and poorly maintained (if I wasn't moved, the person in the seat in front of me would have crushed me by his constant backward leanings.) No longer a viable option to fly."
Pros: "I WILL LIKE TO PROVIDE THE AIRLINES SMALL SNACKS."
Pros: "The ticket price."
Cons: "The plane was very hot and stuffy. Very poor air circulation and not enough beverage service."
Pros: "Good value for the price."
Cons: "the crew did not announce where baggage pick-up was, so all of us had to race around trying to find it. The airport staff didn't know either."
Pros: "The flight crew was fine and got us there on schedule."
Cons: "Terrible leg room and seats are like sitting on a bench. Not happy with the person checking us in as claimed we did not sign up for the correct bags but couldn't argue so stiffed us with another fee. Amazed they don't have pay toilets but that may be coming. Except for the return flight already scheduled home I will seek a different company the next time we fly. Looks like the sun is setting on Sun Country compared to what it used to be!"
Cons: "Both flights were over 20-30 minutes late. Safety announcements so loud they hurt my ears. Not even a snack for food but it is a discount airline I guess."
Pros: "It was great overall! the pilots take off and landing (my most unfavorite part of flying) did a wonderful job."
Cons: "The seats are pretty small and I had to pay extra for my seat. What's up witht hat?"
Pros: "Everything went smoothly"
Cons: "Plane was a little too warm."
Pros: "Sun Country is fantastic for flying to MN and the best part is that you don’t have to fly in to the main big terminal, which is something I really enjoy. Flight service was quick and clean and I was very comfortable on the flight."
Pros: "The flight was great, getting into Seattle a bit early. Very smooth, and I loved how the cockpit kept us updated on our progress. Snacks available, but we had brought our own bananas, pretzels, and a ginger snap cookie to share. I didn't rent a movie unit, so I had to provide my own entertainment! The seats are tight, but the round trip fare from Minneapolis to Seattle was $180 plus $20 something fees and tax! I call that a great bargain! Thanks Sun Country!"
Cons: "Can't think of a thing."
Pros: "I was seated close to the front so deboarding was quick. Crew was friendly."
Cons: "Had a middle seat in the row in front of an emergency exit so the seat did not recline. Seat wasn't all that comfortable to start. Fat guy sat next to me so I really only had 9/10ths of a seat."
Cons: "Three big guys were in the same row of seats. Very uncomfortable until one was allowed to move."
Cons: "Our plane was at the gate well ahead of boarding. We boarded the plane on time and were actually ahead of schedule. We started taxing out to the runway and had to return to the gate because of a warning light. We had to stay on the plane for an extra hour while the light was fixed. These sorts of things should be fixed while at the gate, even before we board. The comfortability of sitting on a plane during boarding is not good."
Pros: "Service was good."
Cons: "No free snacks or drop down tv's"
Cons: "Both entertainment rental and food cost high. Need to be consistent enforcing luggage bag size allowed as carry on."
Pros: "Boarding was fast and easy"
Cons: "The flight attendants were very attentive"
Cons: "Handheld device rental too expensive and tv show selection to limited for my interests. I brought my own device and just wanted wifi to watch my shows on netflix."
Pros: "Absolutely nothing"
Cons: "First flight was delayed by 2 hours with no notification, missed connecting flight, no apology given and worst seats on plane were booked for us. Had to wait over 5 hours for next flight which also ended up being delayed and no option of discounted upgrade even though 9 of the 12 first class seats were available."
Pros: "On time as scheduled"
Cons: "No entertainment and snacks"
Pros: "Very smooth flight, courteous flight crew, and very good overall experience."
Cons: "Seat was a little hard but tolerable."
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "seats are comfortable, foot room good"
Pros: "Terrific gate agents and flight crew. Very personable. Unlike many other airlines, these people seemed to actually understand customer service and that passengers aren't cattle. Very refreshing experience."
Pros: "Low price."
Cons: "Crew was overly brusque."
Pros: "Couldn't be smoother. Ahead of schedule."
Cons: "No meal"
Pros: "The flight was fine, crew very friendly. Other than the fact that too many passengers carry on too much stuff it was all fine."
Cons: "Check in was kind of chaotic. I couldn't get my boarding pass in advance so I had to stand in long lines and I wasn't checking a bag. When I got to the kiosk they didn't have a seat for me, but said I had to sit in an exit row. That's fine, but it was kinda freaky to see all the seats full on the screen. It was just different compared to what I'm used to with major carriers. After I got my boarding pass, everything was smooth and professionally done. On time, arrived early, courteous staff, clean plane, etc. They were better than most major carriers in that regard I'd say. So a good trip overall."
Pros: "Friendly, efficient service. My flights were on time and all my luggage arrived on time. The price and value are unbeatable."
Pros: "Pilot was great"
Cons: "Could not get boarding pass on line after an hour of trying. Could not speak to customer service by phone, 45 minute wait. Message said 2 wait until @ Airport which was stressful. Long line @ ticket counter."
Pros: "The price was excellent and the airline wonderful"
Pros: "No major issues. Just a normal flight."
Pros: "The Sun Country and TSA people were very nice."
Cons: "No free snacks on the airplane!!!"
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Pros: "Flight was full, checked out bags at gate. Really don't mind doing that. Got earlier seating after all the other special seating."
Cons: "Tried online check in day before, only specialty seats were available for $15 more. Nothing special about seats, only ones left. Had no choice, booked those gave CC details. Paid $30 more, but obviously no choice. Got to airport, tried to print boarding passes, had to choose seats again. Ones from day before did not take. Thankfully, not charged. Frustrating though."
Cons: "Dirty plane. Small overhead bins."
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "Thank you for no carry on luggage fees! And I also appreciate to boarding process - straightforward and simple as it should be!"
Cons: "My only compliant us their Iano free food and food options are limited and expensive."
Pros: "Quick Flight."
Cons: "Little to no amenities."
Cons: "The website offers exit row for purchase then has an error message when you try to do so. I tried about 12 times. Then I called and was able to get an exit row seat and complete my check in for the flight. But that was a hassle."
Cons: "Can't do online check in without picking a seat, why don't airplanes board from back to front? There would be fewer traffic jams."
Pros: "Overall the trip was excellent! Service, timeliness, staff, ... All excellent!"
Pros: "The flight was turbulent and the seatbelt sign was on most the way to Seattle, but passengers kept getting up. The crew did a terrific job of reminding the passengers of the safety issue involved in moving around the cabin when the seatbelt sign was on. They had a lot more patience than I would have."
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"
Pros: "Really fast boarding was great. Good selection of snacks but at a cost."
Cons: "Some cushion on the seats. It was like sitting on a board."
Pros: "Definitely can't beat the price, especially for a non-stop flight halfway across the country. I had plenty of room in my seat even with my backpack under the seat. The drink and snack selections are pretty decent."
Cons: "Delayed to start and it took a while for all the bags to be loaded. Once we arrived it took over an hour from the time we touched down to when our bags arrived at the baggage claim. Ended up finally leaving the airport an hour and a half after the time I was originally supposed to arrive."
Pros: "Everything about the flight was great"
Cons: "The armrests are loose as can be. Millennial parents let their stupid kids lift and slam them non stop. For an airline that is catering to parents with small children, I would rectify this or loose every other customer."
Pros: "I arrived."
Cons: "It was an hour after boarding before take off. Another 15 minutes on the ground after landing waiting for a gate at midnight on a weekday. I understand that circumstances occur beyond the airlines control, but this has been routinely occurring on my trips with Frontier. Absent compelling reasons, I will not be flying with them again."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Cons: "My flight was diverted due to mechanical issues, we had to be bussed to my connecting city causing me to miss my connection. No offer of vouchers or food coupons. No more flights to my final destination, had to book thru another airline. This is absolutely unacceptable!"
Pros: "They still pick up trash!!"
Cons: "New airbus has even LESS room!! Have to manhandle your personal bag out of the even smaller space under the seat! A soda is $3! There is Nothing to read anymore and the crew are overwhelmed with cranky people... making them cranky."
Pros: "You get what you pay for right? So there are no frills here. I would say that this is like public transportation in the city. Every thing went fine There were no issues but no perks. I would not use frontier for a flight longer than two hours. You pay for your seat, your beverages and snacks and carry ons so be prepared and bring your own snacks and beverages and check your bag."
Pros: "As above."
Cons: "As above"
Pros: "It didn't crash"
Cons: "The whole staff from the check in to the attendants was rude rude rude. Never again!"
Pros: "Crew was super nice"
Cons: "5 hour delay"
Pros: "Efficient from the crowded baggage check to baggage claim. Great Job!"
Cons: "Seats don't recline, get what you pay for!"
Cons: "Flight is not on time .l spent. More than two hours"
Pros: "Flight attendants helpful and pleasant"
Cons: "Plane was filthy. Crackers, chips, etc all over the floor. Wasn't a clean spot anywhere. Unpleasant to sit for several hours with my feet in filth and to have to put my bag in it under the seat."
Pros: "Friendliness of crew and gate agents, comfortable seats, efficient boarding, On time. Clean aircraft."
Pros: "Crew was great on both flights"
Cons: "Ridiculous costs for baggage. I expect to pay for even carry on these days, but $40 for carry on is crazy! Seats were very uncomfortable. Frontier used to be my favorite airline, now it seems unlikely I will fly with them again."
Cons: "Flight was cancelled 30 minutes prior to boarding with no explanation given. There were no other flights on Frontier for two days. There was one single gate agent responsible for dealing with every angry passenger. I had to rebook on a different airline for the next day, and it cost me $250 more. This was very painful, especially during the holidays."
Pros: "I liked that the flight was cheap."
Cons: "That they forgot about 20 peoples baggage in Denver and the day revolved around baggage. I got my baggage later on that night but i had arrived in the morning and if that was the case of me going back and forth to the airport i might as well should have gotten a later flight for that matter."
Cons: "I got to airport and flight was cancelled.. frontier couldn't get me on a plane for another 4 days.. I ended having to rent a car and drive the 13 hours to Denver from Minneapolis.. frontier will never get money from me again"
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Cons: "Not sure why there even is a flight staff. Airline doesn't even offer snacks. Airline did one round of "beverages" on a 4+ hour flight. The in cabin crew hangs out in the front just chatting with each other (because they presumably have nothing else to do). $40 to put a bag overhead. Seats don't recline at all."
Pros: "The price"
Cons: "I was flying to Seattle with my 8-year old son and my boyfriend. Because Frontier charges so much for bags, we packed all of our stuff into one bag. My bag ended up in San Diego instead of Seattle. I was told they'd refund my baggage fee and I've yet to see the money. We only had ONE day in Seattle before we were going to drive back to Denver. Our one day in Seattle was ruined because of my bag getting on the wrong flight. We were told the bag would be on the next flight to Seattle, which would be 10am the next day. I was told they would call me when the bag arrived. 11am came and went and I spent 20 minutes on hold just trying to speak to an actual person to find out where my bag was. Finally got ahold of someone and they couldn't locate my bag. We decided to go about our day, but I had to spend $100 on jackets and clothing and toiletries for my son, boyfriend, and me. Around 5pm I called again, and also had to wait another 30 minutes to talk to someone. They told me my bag had just arrived, and sorry it didn't make the earlier flight. Now the Frontier counter was closed and they'd only open from 9pm-11pm. Had to make a 30 minute drive to the airport at 9:30pm to retrieve my bag. All around it was a terrible experience and our one day in Seattle was ruined by the bag getting on the wrong flight. Extremely disappointed in how they handled the situation. I don't care how cheap Frontier flights are, I will not be flying them again."
Pros: "The crew were never short or rude at least."
Cons: "Poor handling of delay. Announced a maintenance problem, due to bird strike, which itself is understandable and I certainly wouldn't want to have that rushed, but at one point they said it would only be another 10 min. Ended up being something like a 5hour delay. They wouldn't just tell us it was a significant delay, but instead kept announcing "any minute now." Offered food vouchers eventually, but many of the few places we could use it were closed by then. Stranded in the airport."
Pros: "Nothing at all really..."
Cons: "Flight schedule kept changing at last minute. Seats were uncomfortable. They charge $25 for every bash to checkin including first bag. Also they charge anywhere from $9 to $16 each flight for picking seats if you want to to seat together with your family. I will not travel ever in frontier airlines ever nor recommend it to anyone."
Cons: "The flight was over an hour delayed on the ground and then my luggage is still completely lost. The customer service has been absolutely terrible. I am in a city in which I do not live, with absolutely no clothes, toiletries, shoes etc and I have been on hold waiting to talk to someone about my missing bag for over 45 minutes. Frontier has absolutely no idea where my bag is, it is not in the place that I took off from and definitely not at my destination. This has been an absolute nightmare in which they offer you pathetic $50 to make up for the over $3500 I have in missing belongings."
Pros: "Charge for carrying on bag and space between sets are to close"
Cons: "Flight was on time."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Cons: "$80 dollars in hidden fees, they charge for cary on, and there was no indication of that when i purchased my ticket"
Cons: "It got canceled"
Pros: "Crew were courteous"
Cons: "Seattle to Chicago: Had to wait "two hours' before flight to check our baggage in. Made getting to the air port "3 hours early" as recommended by their email alert to avoid long TSA lines - which weren't - made us waiting in the airport way too long Chicago to Seattle: Same "3 hours prior" alert (the lines again were not long) made getting to and waiting in the airport way too long. Plane was delayed getting to gate and/or they brought a "new" plane in - and had to wait to get it "cleaned up" since the agent at the desk was the only one on duty, she said. Plane left late, sat on taxiway and returned with a "sensor warning" that needed looked at. Left way late in the end."
Cons: "No TSA Pre-check even with my Global Entry card $45 fee for carry-on luggage (each way) $16 seat selection charge (up to $55 per seat per ticket) No complimentary soda / crackers (only water) No entertainment onboard Told that the ticket I purchased was a 'low fare' ticket which didn't include ANY luggage, not even carry-on Charging more for carry-on luggage than check-in luggage (there is no labor on the airline side for carry-on, but they made it more expensive for the Customer because they'll generate more revenue)"
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Even after a 2 hour delay on a 7am flight, no effort was made to board the plane any faster. Staff appeared uninterested in customers"
Cons: "Frontier is not a customer friendly company!!"
Cons: "Delay, luggage prices. No better than spirit. Never flying Frontier ever again!"
Cons: "Flight was late, last minutes charges, no seats available without extra charge, uncomfortable designed seats, and mechanical issues."
Pros: "Very nice flight....flight attendants were very friendly and accommodating. NICE to leave on time and land early!! Lots of leg room. For a last minute ticket purchase I was certainly excited to find such a great deal. Definitely will fly Frontier again."
Cons: "Very unhappy that my price listed on kayak did not include the additional cost for a seat."
Pros: "Fast boarding"
Cons: "The overhead compartments were nearly empty. Charging for carry on isn't working. Also no beverage nor peanuts included I feel is a little too far for cost cutting. If you are going to charge for soda why not a realistic price? You might not make a lot of money but your passengers will be happy and you won't be losing money."
Cons: "Seat were very hard and small. Tray table was smaller than the size of an iPad mini. I was angry when I told I had to pay for my carry on, ridiculous. Drinks were not complimentary. Absolutely no leg room. Very uncomfortable for me as I'm 6 foot. Very disappointed."
Pros: "The price. Ok for short flights only."
Cons: "It is an Airbus, but a bus is more comfortable. The seats are hard and cramped. The base price may be great, but be aware they charge for extra for everything including carry-on if it does not fit under the seat."
Pros: "The pilot talked us through the turbulence and gave adequate and great information. The crew was polite and nice."
Cons: "Overall the food options didn't include an actual meal. That wasn't the specific flight's fault- more of an overall problem."
Pros: "Boarding moved along smoothly, seats were decent enough"
Cons: "I did not have a food/drink menu in my seat compartment, nor did anyone else in my row. When the stewardess walked by, I asked her for one. She rudely snapped at me "well you should have one" and then she walked away. She never came back with a menu. I was so stunned by her sharp attitude that even the girl sitting at the row across from me felt bad and asked for a menu from someone in her row just to give it to me. At that point I didn't even want to look at the menu and I didn't order anything. I probably would have otherwise. I don't know why this particular stewardess acted like that towards me as I had not interacted with her previously nor was I rude at all. All I said was "can I please see a menu? I don't have one." This was my first time flying with Frontier and I will probably not fly with them again. I will stick with United and Delta. I have never been treated like that on an airline before."
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Pros: "That it was a short direct flight."
Cons: "People are packed into the plane like sardines. There is very little room. It is often hot until the flight gets going."
Pros: "charge for carry on, no let room"
Pros: "The price"
Cons: "The fact that I waited over 45 min to get my luggage in Orlando, and I showed up early in MSP and no one was working the counter until an hour before the flight departed"
Cons: "Sears were not that comfortable and didn't recline"
Pros: "Beer was cheaper on the flight than in the airport."
Cons: "Flight was late to board, chairs where uncomfortable and my seat keep being kicked from behind"
Pros: "Crew was excellent ... both cabin crew and pilots."
Cons: "Small confines."
Pros: "It was ok, male flifht attendant super friendly"
Cons: "The seats weren't that comfortable for my husband due to his height."
Cons: "There was a screaming kid (not a baby - an 8 or 10 year old) 2 rows in front of me. It was terrible the whole time."
Cons: "More comfortable seats."
Pros: "The flight attendant was thoughtful, kind enough to offer to move me from cramped middle seat near back of plane to an empty exit row. Since I’m nearly 6’5” tall, that was greatly appreciated."
Cons: "There were no “dislikes”. I didn’t buy any drink or food onboard."
Pros: "Only 2 clerks available for who knows how many flights. The cre was dismissive and rude. Didn’t give any effort Smallest, dirtiest and uncomfortable plane I’ve ever been on. Seats don’t even recline. I don’t know about food because it cost too much to think about. No entertainment"
Pros: "Comfortable seats and mostly friendly crew"
Cons: "Judgemental rookie flight attendant Dimensions of a standard size carry-on bag were supplied on website but did not include the wheels. So in the end, I had to pay for a personal item at the gate - which should have been free in my opinion - only because the wheels stuck out 1 inch"
Pros: "Departed and arrived EARLY!"
Cons: "Flight attendants were very rude, for no reason at all. I had no idea the seats did NOT recline. After paying for your bags and seat selection you are better off flying on a typical airline. We flew Chicago to Seattle, we are not big people, but a 4 hour flight is claustrophobic with this airline."
Pros: "Price was unbeatable. Service and flight attendants were awesome. Flight left on time and arrived early, just what you want for an early flight."
Pros: "We received an unexpected upgrade."
Cons: "We boarded the plane and had to wait an hour and a half before take off. Really strange and loud noises coming from the plane making the experience unsettling."
Pros: "The end."
Cons: "The airline"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "the service is good, schedule is on time, and the price is very cheap. It's a good choice for a 2-hours flight."
Pros: "Young woman working the counter at the gate was very accommodating finding seats for us... even though having to get them at the gate was very inconvenient."
Cons: "1. Tried to check in online and website said, "Error unable to print boarding pass at this time" 2. Could not prepay for desired seats 3. 40-pound weight limit on a checked bag - DO YOU REALISE you are the only airline in the WORLD that has a 40lb weight limit!! The lady at the gate tried arguing that this is standard. Please educate your staff better. 4. Most uncomfortable seats 5. Ridiculously small tray table. How is a frequent flying business person supposed to work on that?"
Pros: "I love the comedy flight attendant!!!"
Pros: "Boarding was quick and the crew was friendly."
Cons: "There is barely any leg room, the carry on luggage charge is ridiculous, it costs money to pick a seat, and it cost 3 bucks for a bottle of water. They need to take it easy with the nickel and diming."
Pros: "Bording was fine"
Cons: "Horrible costomer service, nobody knew there job. Never flying spirit again"
Pros: "Absolutely nothing!"
Cons: "This is the worst airline. Extremely chaotic boarding, it seemed like I was in a third-world country. Nothing about this airline is good. They lure you in with cheap airfare though when you begin to add costs for everything they charge separately it's cheaper to fly AA or United or Southwest. The charge for WATER on the plane. The list of everything I don't like is too long for me to waste my time on this most substandard of the substandard airlines."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Cons: "Food was too expensive, all extra charges were over $400!"
Pros: "Knowing it will never happen again"
Cons: "Not even free water while I was coughing."
Pros: "No entertainment on the flight and we didn't have any food. Flight was a direct flight. Everything went smoothly. Actually arrived a little earlier than scheduled. Didn't have to wait too long for our luggage."
Cons: "Flight was canceled they lied and moved flight to next day...... no comps nothing"
Pros: "Good Pilot good Landing smooth ride"
Cons: "This crew was also unprofessional I did not feel comfortable with them"
Cons: "Flight was delayed over 3 hours for no apparent reason."
Pros: "The flight was delayed two hours. When we landed at our destination, we had to wait for over an hour to dock."
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Pros: "The crew on this fight was good."
Cons: "I got there early to check in, only to have the ticket agents continue to call customers of other flights, such that I barely made it on time for my plane. To boot, there was a Spirit ticket agent just standing there doing nothing behind a computer while there was a super long line. People started to go up to her to ask questions, and then she was helping them with tickets using the computer. Then she started to help people in line. She just stood there for about 45 minutes doing nothing though. Ridiculous. I'll never fly this airline again."
Pros: "The crew was ok..."
Cons: "MSP...Slowest...Security...EVER...$57 for a carry on? NO leg room, no reclining...I'll DEFINITELY rethink paying for the seat upgrade..."
Pros: "Once we finally had a plane, it was fine, we boarded and took off for home and the flight was great."
Cons: "delay, delay, delay, delay...yes, 4 hours late. Not sure why, but this flight was delayed by 4 hours. I don't know if there was anything they could have done about it, but it was terrible being delayed so long."
Pros: "One of the best flights I have been on"
Cons: "The crew"
Cons: "Personal baggage size is too small even for a day's trip."
Pros: "I was very surprised to get charged $55 for my standard carry on. Spirit needs to show this on their web site with big letters. I will not fly with them again"
Cons: "To get charged for carry on bag"
Pros: "I truly didn't like anything about my experience with Spirit. Terrible airline."
Pros: "Staff was great!!!"
Cons: "Would like a little more room in the seats.. don't really like eating my knees for lunch.. paying for a seat after already paid for your flight is ridiculous.. also, paying $50.00 for check bags and $55 for a carry on is outrageous.. oh and 1 more thing.. no free beverages.. Really.. Come on.. $3.00 for a Coke or water??? Really??? The flights are cheap, but they stick it to you with there added fees as mentioned above!!!"
Pros: "Flight delayed several hours - and the new departure time changed several times - due to a pilot rest requirement in Detroit where the plan was originally. Otherwise flight was fine -- cabin crew very pleasant."
Pros: "Nothing really, I will stay away from Spirit in the future."
Cons: "There was a delay in our flight, did not receive a notice or anything. Had to sit in the airport for four hours. Has I received an update or a notice I would of planned around that. Also, the staff didn't seem to care. They just blamed the weather in Philadelphia, when we checked the weather there its was 83 and sunny. When we talked to the staff about it they changed there reason and they finally told us the truth; which was a staffing issue. I guess the previous flight crew decided they had enough and they didn't want to fly to Minneapolis."
Pros: "Easy check in"
Cons: "I didn't like that we were charged overrated prices for everything even water... thought I would be charged for air and toilet paper."
Pros: "First time flying it was a nice smooth process from the time I showed up at the airport to the time I touched down in the next city. Had some nice conversation between two attractive girls with my randomly assigned seat. The staff of flight attendants were very friendly and had great senses of humor."
Cons: "I ended up taking a bag that was larger than the pictured carry on size on my return flight - but on the flight to Chicago I had to pay for bag check (52.00). Had I known I wouldve just used a slightly smaller bag."
Pros: "We had a lot of room, we were in and out and the flight was quick and easy."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "ticket price"
Cons: "that i was not offered water to drinkq."
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Cons: "when we were "checking in" it was difficult to add seats and add carry on luggage. also there were hidden fees we were not aware of at time of booking the flight. like paying for a seat, i thought that was covered by purchasing a ticket, & when do you need to pay for carry on luggage. i felt that spirit was "nickel & dime" the entire time."
Pros: "Check in at the airport was fast (no line)."
Cons: "I was charged $12 for my seat like it was an upgrade- tiny seat that didn't even recline! Most uncomfortable I've ever been on a plane. I was also going to be charged $52 for each checked bag...??? When I told the woman at the counter that it was $31 online she was nice enough to only charge me that much, but what is that all about??!! My bag was 29 pounds, no where near the limit- $52??!! Ridiculous. Staff wasn't rude or anything but they weren't friendly either, just kind of blah. No in flight entertainment, not even free water. Not a great experience. I'll spend the extra money next time to be comfortable."
Pros: "I got a bigger seat."
Cons: "You have to pay for everything."
Cons: "One customer service rep tried Diane P. Everyone else walked away and it was the worst experience I have had with any airlines. Just up and cancelled flight to leave people stranded. Give no options or hotel, dinner credits. I had to fight just to get the cancelled flight refunded. Worst airline ever!"
Cons: "Having to figure out on my own to check bags days before so I wouldn't get charged a ridiculous amount when I arrived. Wasn't allowed a carry on for free. Be sure to print your boarding pass a day ahead of time or they will even charge you for that! Fly name brand airlines, it will cost the same on the end if not less."
Cons: "Flight delay of three hours was not quick about letting passengers know. Checked bags and carry on bags cost over 50 each. The weight limit was 40 lbs not 50 which was an additional 25 dollars at minimum. Flew with spirit for a discounted flight rate will not fly again because after all the money for bags it cost more than delta which has free bags and complimentary snacks and drinks"