Pros: "Amazing crew!"
Cons: "Nothing. Everything went smooth."
Pros: "Of the three flights on my trip this was the best. At least the cabin crew on this leg was friendly"
Cons: "Pretty much everything. But at least the wifi worked and the flight attendants didnt act like we were a burden"
Pros: "Arrived early, and that was good."
Cons: "Making my connection would have been better & customer service was not good at all"
Cons: "food was sub par . first class so so"
Pros: "Loved the new menu in1st. class."
Pros: "Crew was amazing and friendly. Clean, chargers for phones in front of the seat and free WiFi for messaging on board."
Cons: "Offered free movie watching but our iPhones didn’t have plugs for earbuds, so we couldn’t enjoy it because it would disturb others having the sound on."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Cons: "Flight from Seattle to anchorage late one hour"
Pros: "The crews were very friendly and helpful."
Pros: "Friendly. Good price!"
Cons: "Seats hardly reclined and had little padding"
Pros: "Best flight we have had in a long time."
Cons: "We didn’t have any food."
Pros: "Never flew Alaskan before and we loved it!! You get a lot for your money on their airlines. Very impressed!!"
Pros: "I like their new designed overhead lockers. Good job Alaska airlines for making this Practical change."
Cons: "Since Alaska airlines now has good overhead storage for everyone, why not begin loading with the window seats and then working toward the aisle for more efficient loading time?"
Pros: "Short flight"
Cons: "Nothing to dislike."
Pros: "Alaska flight crew treated treated my violin with extra care. Thanks!"
Pros: "Crew was great, food was okay, Gogo inflight was fine. Everything about the entire experience, TSA to arrival baggage carousel, was fine - except for the delayed departure. 2.5 hours due to air traffic control at the destination."
Cons: "The delay- even though I know it wasn’t an Alaska Airlines delay, still delayed me seeing my mom for another day... she’d gone to sleep by the tome I arrived."
Pros: "The smooth ride and excellent crew."
Pros: "Other think was okay"
Cons: "No update for delay"
Pros: "Very friendly flight crew. Smooth boarding. Got in a 1/2 hour early!"
Cons: "Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful."
Pros: "Pilot was friendly and let us take pictures."
Pros: "Comfort of the plane, especially compared to other airlines."
Cons: "I said hello to the stewardess upon boarding the plane and they were busy chatting about something on a cell phone. They never even acknowledged I spoke to them."
Pros: "The flight was on time, the crew was friendly and they even served is lunch which was tasty."
Cons: "My only minor complaint is they charge $8 to watch a movie."
Pros: "Roomy seats, friendly staff."
Cons: "Not permitted to use both bathrooms (one on front reserved for first class only)."
Pros: "Enough leg room, even for the middle seat, frequent beverage service and attendant, well, attendants"
Pros: "I felt like there was ample leg room, and liked that the back of the plane boarded before the middle of the plane."
Cons: "The scripts didn't sound well rehearsed, and disrupted my audiobook longer than. Necessary"
Cons: "The flight was 4 hours late-when I got to the gate they announced they didn't know where the plane was coming from San Jose. Later they said it hadn't left. They gave us vouchers for dinner which I appreciated."
Cons: "My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis"
Pros: "Our flight attendant was excellent. Because I'm a vegetarian, he gave me a salad. Alaska does not provide but one meal choice in first class. Food options are way better in coach."
Cons: "Seats are uncomfortable and meal choice is poor."
Pros: "Crew was professional, plan was clean,"
Cons: "Plane was late"
Pros: "Traveling alone - upgraded to first class - I was wearing a boot for a broken metatarsal bone, so it was awesome to have more room/comfort!"
Pros: "Great crew, newer comfortable plane."
Cons: "Insane amount of turbulence. Delay due to lack of access to the gate prior to boarding."
Pros: "Lost luggage for a day"
Cons: "They canceled the flight with no warning, had no customer representatives to help people make other arrangements, and had a very short window of time to file for a refund. Absolutely sub par experience."
Pros: "The staff was fine, and food/drinks were as expected."
Cons: "The flight kept getting delayed, which is something that happens, but there was little communication about it."
Pros: "Everything on time Friendly crew"
Cons: "Uncomfortable seats Food and entertainment n/a"
Pros: "It was a great flight well taken care off had a window seat and fell asleep"
Pros: "Arrived on time even with delayed start"
Cons: "Short delay"
Cons: "Landing took forever, stearing on plane malfunctioned, worst experience of my life"
Pros: "Leg space big, crew fun and considerate"
Pros: "Flight was on time, entire staff smiling and friendly. I don't travel much and everyone was pleasantly helpful"
Cons: "Not much I didn't like, the whole experience was super."
Cons: "Not enough room in the seats"
Cons: "Large people that take up part of your seat should be forced to pay for first class. Uncomfortable ride for me"
Pros: "The crew was very friendly and helpful and the flight was very smooth"
Pros: "Pleasant crew."
Cons: "Air flow button on flight was weak and it was really too warm. Food would be N/A, didn't order. It would be nice if they had a movie or option to purchase one since it was a 3 hour flight. I saw ppl handing things in at the end but I had no idea what they were."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "The best"
Cons: "Provide earphones or headphones"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "all good"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Great food and bev service"
Pros: "Very friendly crew with a clean plane!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Cons: "Seat assignment at gate and it changed 3 times to Accommodate others."
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Uneventful and on time"
Pros: "Tried the free WiFi and movies"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Cons: "My suitcase was ruined."
Pros: "It was a good flight"
Cons: "Never made it on this flight and in the end my luggage was lost."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Cons: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Everything went perfectly. Check-in, bag drop, etc. The flight and crew were excellent.
Pros: "The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances."
Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"
Pros: "Good seats, comfortable w headrest adjustable"
Pros: "The crew was great!"
Cons: "We had a difficult time getting in the air in the air. We left 1.5 hours late! Not AA fault!"
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Cons: "The flight was delayed."
Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"
Pros: "Crew was fine."
Cons: "The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat."
Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Cons: "Potentially of hiccups and things outside of AA control. Better, more comfortable seats would be nice."
Pros: "Landing and take off."
Cons: "Nothing. Everything was great!"
Pros: "Short flight. Connection was gate next door."
Cons: "Seating was for waif midgets."
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
Cons: "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
Cons: "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Cons: "Old, small seats, no tv, no WiFi"
Pros: "We were rerouted through Philadelphia."
Pros: "The crew was very good. The made sure we were informed and helped get people rebooked."
Cons: "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"
Cons: "Flight delays and cancellations."
Pros: "Good communication from the captain"
Cons: "The delays"
Pros: "Good and entertainment"
Cons: "I have short legs so the long flight was uncomfortable. A stop of some sort would helpnif offered"
Pros: "Called 1-800 hotline and got a new flight"
Cons: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
Cons: "Only served half people beverages. No entertainment"
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
Pros: "Wider seats."
Cons: "I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Cons: "delayed 2 hrs in perfect weather"
Pros: "The crew was friendly and competent."
Cons: "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
Pros: "In flight entertainment options. new, clean aircraft."
Cons: "Seat comfort. All the money spent on aircraft amenities, technology, storage, etc. Why not more comfortable seats?"
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Pros: "The flight staff did the best they could for how few of them there were."
Cons: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Pros: "the crew is fantastic"
Cons: "normally a meal and other entertainment services are included when upgrading to first class. it even indicated such items would be included when i purchased my upgrade. Very disappointed i wasted my money."
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
Pros: "Friendly and prompt service."
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Tv in front of every seat, how far the seats reclined."
Pros: "boarding was well organized and flowed well crew was nice and courteous"
Cons: "Seats seem quite narrow standard fare of biscuits to go with drink"
Pros: "You had genuine people working."
Cons: "Flight was delay for a long time."
Pros: "I was in a regular seat, but had more leg room than other airlines I've flown recently. I always put my bacpack and purse under the seat in front of me. On JetBlue and Frontier, I have to pull out the back pack during the flight to stretch my legs out, but not on either of these flights. This survey rates entertainment, but there was none. For me that's a great thing (I bring my own), so None gets the 5-star rating for my purposes. Uneventful flights--on time even with a short delay taking off out of MSP."