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Pros: Super clean plane! Staff was very friendly as well
Cons: Nothing, all was great! This was a very pleasant first time flying Alaska airlines. Will definitely recommend
Pros: Super clean plane! Staff was very friendly as well
Cons: Nothing, all was great! This was a very pleasant first time flying Alaska airlines. Will definitely recommend
Pros: Super smooth landing and take off!
Cons: I didn’t know my seat on my 3rd flight and had to move 3 times
Pros: Amazing crew!
Cons: Nothing. Everything went smooth.
Pros: One of our baggage damaged. We reported to Alaska airline worker, she said wear and tear, they don't cover. we had to keep talking and took picture to made a claim.
Pros: Of the three flights on my trip this was the best. At least the cabin crew on this leg was friendly
Cons: Pretty much everything. But at least the wifi worked and the flight attendants didnt act like we were a burden
Pros: Arrived early, and that was good.
Cons: Making my connection would have been better & customer service was not good at all
Cons: food was sub par . first class so so
Pros: Loved the new menu in1st. class.
Pros: The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time.
Cons: Flight from Seattle to anchorage late one hour
Pros: The crews were very friendly and helpful.
Pros: Friendly. Good price!
Cons: Seats hardly reclined and had little padding
Pros: I like their new designed overhead lockers. Good job Alaska airlines for making this Practical change.
Cons: Since Alaska airlines now has good overhead storage for everyone, why not begin loading with the window seats and then working toward the aisle for more efficient loading time?
Pros: Short flight
Cons: Nothing to dislike.
Pros: Because of seat screwup we were comped meals, entertainment drinks etc enjoyed the attention Good leg room
Cons: My luggage is somewhere else and I have fishing trip tomorrow and no cloths to keep warm.
Cons: The flight was terrible. The lady in front of me had no idea how to discipline a child. Her son screamed the entire flight.
Pros: Boarding process was smooth and efficient Bathroom was clean.
Cons: Very little personality of maim cabin FA. Cordial and courteous. Nothing being that. Small jet but one main cabin bathroom?
Pros: Crew was great, food was okay, Gogo inflight was fine. Everything about the entire experience, TSA to arrival baggage carousel, was fine - except for the delayed departure. 2.5 hours due to air traffic control at the destination.
Cons: The delay- even though I know it wasn’t an Alaska Airlines delay, still delayed me seeing my mom for another day... she’d gone to sleep by the tome I arrived.
Pros: Other think was okay
Cons: No update for delay
Cons: Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful.
Pros: Comfort of the plane, especially compared to other airlines.
Cons: I said hello to the stewardess upon boarding the plane and they were busy chatting about something on a cell phone. They never even acknowledged I spoke to them.
Pros: The flight was on time, the crew was friendly and they even served is lunch which was tasty.
Cons: My only minor complaint is they charge $8 to watch a movie.
Pros: Enough leg room, even for the middle seat, frequent beverage service and attendant, well, attendants
Pros: I felt like there was ample leg room, and liked that the back of the plane boarded before the middle of the plane.
Cons: The scripts didn't sound well rehearsed, and disrupted my audiobook longer than. Necessary
Pros: The attendants are really great.
Cons: 3 hour delay. After boarding we sat on runway while the missing culinary cart was found and then paperwork needed to be completed and then we needed to be de-iced and then we're able to take off. Very long wait for luggage.
Cons: The flight was 4 hours late-when I got to the gate they announced they didn't know where the plane was coming from San Jose. Later they said it hadn't left. They gave us vouchers for dinner which I appreciated.
Pros: I’m 6’3”, more legs than upper body. We sat in row 19 of a 737-900 and I had plenty of leg room in the middle seat. The middle eastern chicken meal was delicious! Free Wi-Fi for chatting/iMessages was really nice.
Cons: The broccoli in my meal was brown and yellow. How is that possible? I didn’t have the app for watching movies. And I didn’t want to pay for wireless in order to download the app to watch free entertainment. So their network team should allow their firewall opend up to whatever port that can make that happen.
Cons: My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis
Pros: I like that there was leg room.
Pros: I liked being able to watch movies for FREE
Pros: Great pilot and flight attendants. Very friendly and accommodating.
Pros: Nice clean plane. Very nice stewards.
Cons: Could use a light blanket.
Pros: Traveling alone - upgraded to first class - I was wearing a boot for a broken metatarsal bone, so it was awesome to have more room/comfort!
Pros: Friendly crew, pilot updated us as we progressed, pointing out landmarks.
Cons: Boarded early, then was delayed in departure. It was a warm day in achorage and way too hot on the plane until we took off.
Pros: I liked the amount of space in my seat! Cushy chairs leg room event tilted back
Cons: Totally Happy!
Pros: Lost luggage for a day
Cons: They canceled the flight with no warning, had no customer representatives to help people make other arrangements, and had a very short window of time to file for a refund. Absolutely sub par experience.
Pros: The staff was fine, and food/drinks were as expected.
Cons: The flight kept getting delayed, which is something that happens, but there was little communication about it.
Pros: It was a great flight well taken care off had a window seat and fell asleep
Pros: Crew was polite ans helpful. The captain was informative and the flight was smooth
Cons: The seats are VERY small. There is not any room between you and the next person. That was not enjoyable at all.
Pros: Arrived on time even with delayed start
Cons: Short delay
Cons: Landing took forever, stearing on plane malfunctioned, worst experience of my life
Pros: friendly crew
Cons: no in-flight entertainment option
Cons: Not enough room in the seats
Cons: Large people that take up part of your seat should be forced to pay for first class. Uncomfortable ride for me
Pros: The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances.
Cons: Missed connecting flight to El Paso and had to wait for hours in the airport on standby
Cons: Great flight
Pros: I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic.
Cons: No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out.
Pros: Good seats, comfortable w headrest adjustable
Pros: The crew was great!
Cons: We had a difficult time getting in the air in the air. We left 1.5 hours late! Not AA fault!
Cons: The flight was delayed.
Pros: Crew was fine.
Cons: The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat.
Cons: The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ...
Cons: I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options.
Pros: Landing and take off.
Cons: Nothing. Everything was great!
Pros: leg room was decent I always love the in flight interactive map with routes and nearest cities.
Cons: Headphone jack for media watching did not function properly.
Pros: The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through.
Cons: Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long.
Cons: The security check line was about a mile long at the Terminal 1, but that's not the airline's fault.
Cons: Once we landed, we waited on the tarmac for good 20 minutes because something (I didn't understand what) was blocking the gate.
Pros: Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food.
Pros: Generally, the stewardess are new (slow service), but very kind and considerate.
Cons: I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving.
Pros: They seem to have more time for the passengers then other airlines do
Pros: The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure.
Cons: It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies).
Pros: Let's see - I was in first class. The flight itself was fine - and only one hour + late!
Cons: Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site.
Cons: Old, small seats, no tv, no WiFi
Cons: Cabin was like an icebox. People were wrapping up in sweaters and jackets. Many raised hands observed attempting to close the overhead vents. Multiple complaints to flight crew yielded a minor improvement but it was still on comfortably cool.
Pros: The crew was very good. The made sure we were informed and helped get people rebooked.
Cons: We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day
Cons: Flight delays and cancellations.
Pros: Comfortable and simple flight
Pros: Called 1-800 hotline and got a new flight
Cons: Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon.
Cons: Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers.
Pros: The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American.
Cons: The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence.
Cons: Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc.
Cons: was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats
Cons: eh. not enough space, like most airlines these days. Flight wasn't long enough to hate it though.
Cons: I left an expensive Bose head set in my seat that could not be found....or did smobody decide it was better in their possession.?
Pros: All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad.
Cons: The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines.
Cons: Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again.
Pros: The crew was friendly and competent.
Cons: Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator.
Pros: Boarding was easy and flights were on time.
Cons: Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet.
Cons: Flight was cancelled we were re-routed and didn't get there until 24hours later.
Pros: The flight staff did the best they could for how few of them there were.
Cons: Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since.
Pros: It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight.
Cons: All was good.
Pros: Quick board and exit, fast check-in
Cons: Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even
Pros: Assigned seating, snacks, touch screen media feature.
Cons: Staff could have been more friendly.
Pros: The food, in flight entertainment and attention to detail by the Flight Attendants was very good.
Cons: The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving.
Cons: Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance.
Pros: The staff tried to help as much as possible.
Cons: I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed.
Cons: They didn't give my parents who are in their 80s seats together, that's not right.
Pros: The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work.
Cons: The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking.
Pros: Pretzels and drinks.
Cons: The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving.
Pros: Tv in front of every seat, how far the seats reclined.
Airlines flying from Minnesota to Juneau have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Minnesota to Juneau
Masks required on board, masks provided on flights from Minnesota to Juneau
Social distancing seating
Middle seats unavailable to book on flights from Minnesota to Juneau
Testing for antibodies, testing for symptoms for flights from Minnesota to Juneau
Waiving of change fees. Search flexible flights from Minnesota to Juneau