Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Cons: "Maybe Food? I don't say during the COVID19"
Pros: "The crew was very nice."
Cons: "The passenger sitting next to me took up half my seat and I was not offered a seat change."
Pros: "More room seats"
Cons: "Boarding process"
Cons: "El servicio de tv falla con frecuencia"
Pros: "The crew"
Cons: "The delays are too big"
Pros: "Everything was organized"
Cons: "Double verification at JFK due to booking via agent. They stopped the travelers for dou le verification which they have verified all the douments double time"
Pros: "Everything except not much to eat"
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Cons: "The food can be better."
Cons: "Poor movie selection/ purchase for outdated headphones required. No USB."
Cons: "Flight was delayed. Told us when we got there. This is the first flight of the day. Shouldn’t have issues"
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Pros: "Not much other than an easy boarding."
Cons: "I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad."
Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."
Pros: "Smooth, great service, free wi fi that really works and lots of free snacks and water which nowadays may seem like a real perk."
Cons: "Everything was great!"
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "non stop flight"
Cons: "expensive, no food"
Pros: "Flight was over 40 minutes late."
Cons: "That the flight was forty minutes late...and the lady at the desk couldn't speak understandable English...it makes you look bad."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "Great service from the crew and in flight snacks and entertaininment."
Cons: "Flight was delayed, but I had many uodates and snacks were provided."
Pros: "I got to sleep the whole flight. I was really tired. It was a late flight and was very quiet and comfortable."
Pros: "Entertainment was great! Great selection of movies!"
Cons: "The earbuds are terrible, I personally don't do well with that style - i would do research to see what the most universal type head phones are used because these were the worst. Also the control to my entertainment was on the right side, where the middle person kept changing my channels and volume. I would have liked for it to be on maybe the left side where no one else could touch it. (I sat at a window seat) The guy next to me fell asleep and so it was super hard to get to my controller (although there is one on the computer, he was still messing with it with his elbow)."
Pros: "The on board crew was so accommodating. There was a screaming baby on board and one of the stewardesses did her best to make the baby stop crying. But Jose was the staff member that was closest to my seat and he was amazing! Funny, pleasant, great customer service! He made the difference in what could have been the plane ride from hell. Thank you Jose!!"
Cons: "When I booked my trip, I picked out seats but when I checked in, there was no seat on my boarding pass. So when I went to the gate they had my name on the top of the list and gave me a new boarding pass with a seat. When I got to that seat, someone was already sitting in that seat and when I looked at the boarding pass, it wasn't even my name that was on it. The stewardess found me another seat in row 24. Then when the tv did not work the whole flight. On top of that there was a screaming child most of the flight, which of course I saw not the fault of anyone. Needless to say I'm happy to be home"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "The crew and the actual plane ride are always great. Comfortable seats, friendly staff, and I am so grateful for the free wifi."
Cons: "Delays! Jet Blue seems to always have some type of issues with their planes which cause delays. I understand that things happen, but I'm not the only one who has been affected by these delays. I had to wait over four hours from my original departure time, it's ridiculous. The only positive is that Jet Blue does go out of their way to compensate us for our troubles, but I would be so much happier if my flight came and left at their appropriate time."
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Pros: "The extra room. The staff was friendly."
Cons: "There could be additional snacks available especially on a flight that’s over 3 hrs. I had a short lay over in JFK and wasn’t able to buy a meal and very limited snacks on board so I left home 2:00 to be early and arrived at my destination at 2:30pm with only chips to eat"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Cons: "I waited three days for a flight to Portland, Maine. My first flight was cancelled due to weather. The next two days the same flight was cancelled again. When it did go, it was three hours late. Our flight ended up leaving at 3:00am. This is all excusable due to weather but I also lost my premium sat. The only seats available were the middle seats. I had booked early and had a great fee-free seat. I had to pay $75 to get a window seat. On the 1st leg of the trip they were 3 hours late coming out of Portland. I'm not flying JetBlue anymore. There are cheaper flights that fly during the day."
Pros: "Those jetblue flights have leg room even in economy. I'm 6'3. I'm thankful."
Cons: "No complaints"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Easy and clear instructions on boarding."
Cons: "Movies didn't work and we were one hour delayed on the runway."
Pros: "The only good things about this flight were: - The crew at the gate were very friendly and attentive - We arrived safely without incident"
Cons: "We were delayed 2 times before boarding. We were delayed 1 more time while on the plane. The pilot told us there was equipment trouble that had been fixed, but there was paperwork to fill out and it would only be a few minutes...and then radio silence for 30 minutes before pulling back. The flight attendants rushed through the pre-flight announcents and I could only understand about 60% of it due to speed, volume and accent. Despite asking me for my drink order, it never came...and I only heard a few soda cans pop open at all. Did they just decide not to serve us? She even gave me a napkin for it. Luckily when they put the snack basket in front of me, there was a tiny bottle of water, which I grabbed...little did I know, that was all I would get. The flight attendants were just tapping in the back of the plane the rest of the flight. They didn’t even bother collecting garbage until we were on final approach. They also never did the normal checks before landing."
Pros: "We pulled out a few min early and arrived 40 min early! Was great. Very smooth trip. Wifi very good compared to other airlines."
Cons: "A woman at the gate made me check my bag even though I know it fits in the overhead compartment because I do it all the time. We landed late and I had planned on not having to wait for luggage, so this was disappointing."
Pros: "Friendly, hospitable & attentive staff. Lots of room! Good communication."
Cons: "Smaller selection of food options on flight."
Cons: "I recently flew from Washington Dulles to NYC John F. Kennedy. Throughout the day I received text messages and emails stating that my flight was delayed. I therefore delayed my arrival at the airport accordingly. I arrived at the ticket counter at 8:40pm (50 minutes prior to the new departure time) of 9:30. I was not concerned as the security line was 1 min long. When I arrived at the ticket counter, no JetBlue representative was there. I was finally able to find someone, but he turned me away, stating that the ticket counter was closed as there was no way to check any bags. He told me that despite getting emails telling me that the flight was delayed, it was my responsibility to get there 40 min prior to the original departure time to be able to check my bags. Then why send the delay messages at all? He also stated that "everyone else seemed to be there, it was just me" I told him that I didn't care, as I made it 50 minutes before my departure time. I had to stay in DC for the night and wake up at 4 am to be on the next flight. I don't understand why this happened and will avoid future JetBlue flights as possible."
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "leaving Bermuda for a few days with my wife. What's not to like about that???"
Cons: "Pilot came in quite hot at JFK. Other customers said the same thing. Fair amount of turbulence, but there isn't much that the pilot can do with that."
Cons: "Delightful experience except at SFO checkin."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Cons: "Bathroom was very dirty"
Pros: "All good."
Pros: "Fast on the plane"
Cons: "Getting off the plane quicker"
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Crew could have been better."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Cons: "Older aircraft"
Pros: "Yes the crew was amazing"
Cons: "More print media to read on"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Cons: "Bigger personal space"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Cons: "Additude of some of the crew. After a long talked off delay ,Rod would not give me a glass of water to take my evening medicines."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "The flight attendant, Winsom, was fantastic."
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"
Pros: "Nice flight attendants on this flight."
Pros: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Cons: "seats too narrow, barely have room to sit and stand. No USB charger"
Cons: "No wifi, no leg room"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Good customer service"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Cons: "Extremely long queue"
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "The flight attendant. Lovely and professional."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Cons: "Delta should change their name to always delayed"
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Pros: "overall decent for the fare"
Pros: "The seats are closer together - by my measurement 10 in between the back of the sone in front of me and my armrest. Luggage is checked luggage is $25; on my flight to Minneapolis, my luggage was lost for 30 hrs and wet on the inside when my daughter picked it up the next afternoon. It was not raining when our flight took off from NYC. The seats seem thinner on the cushion and if someone puts their seat in front of you, even slightly, it is very cramped. The flight was about 1/2 hour late taking off with what I counted as at least 10 planes ahead of us - most domestic - SW, other SunCountry and Delta. I have flown Sun Country periodically for the last 10 years. Now, I am done for all the reasons listed above. I have flown on other airlines this year and other than Alaska this was the least comfortable - actually it occured to me in an emergency it would have been very difficult to get out of my row. I understand this is a business - just not interested in buying from it."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails. I'm extremely disappointed and will call DOT and FAA if I don't get a response very soon."
Pros: "It didn’t smell bad"
Cons: "It was way too cold and my seat was broken so it didn’t recline"
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Cons: "I typically fly Delta but thought I would give Sun Country a try and I am so sorry I did. The Delta flight I almost booked was about the same price and offered free carry on luggage, snacks, and the customer service on Delta is always superb. On Sun Country, they didn’t communicate all the hidden fees like $60 for carry on luggage if you book in advance and $90 at the gate. They also didn’t communicate their airline policies (i.e. they won’t print your boarding pass unless it’s more than 45 minutes before your boarding time, even at a small airport where takes $10 minutes to get through security). The flight attendants also were clearly unhappy working for the airline and that showed in their level of customer service."
Cons: "Wasn't able return tickets 2 days before flight. Terrible service"
Cons: "Flight was 2:00 hours late, which felt even longer because my in-bound flight on Thursday was 1:30 hours late. They didn't really explain why it was late. They just said "traffic in the NYC area," which could mean anything. I didn't get a ticket until the gate, which I hate. And because the flight was delayed, I never got a ticket until we boarded. The only good thing was they gave me an exit row, which was comfortable and allowed me to get on the plane first. But that was just luck. Probably not flying Sun Country again."
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Cons: "This was the worst flight I've ever taken. It was over a 4 hour delay..."
Pros: "And the people who serve the cookies are nice!"
Cons: "Everything about this plane and trip says cheap. I think the seats are made of cardboard"
Pros: "Flight was on time and I had a seat. I got to my destination safely and had a restroom available and food for purchase. It's exactly what I signed up for."
Cons: "Seat space was smaller than most airlines when the person in front of me reclined."
Pros: "se above"
Cons: "I had to reschedule my flight - I felt they took advantage of me when they calculated the fare -"
Pros: "Rudeness for the crew and the agent at the desktop. The flight depart near 3 hours later for lame reasons."
Cons: "One staff member was kind."
Cons: "Flight delayed 5 hours.....uncomfortable seating. Powerful cold draft from outside after take off"
Pros: "Comfortable seats, friendly crew"
Pros: "boarding privileges for those without need for overhead space"
Cons: "seats too small - was in a window row of three with a large gentleman at the aisle and an average one next to me - the spill over into my space was ridiculous!"
Pros: "I like the service and flight Attendence are very nice!"
Cons: "Always delayed"
Pros: "Direct flight is always great. Exit row seats with more leg room is nice. My knee doesn't hurt when I can stretch out my leg."
Cons: "No complimentary snacks. No entertainment options."
Pros: "Crew was nice & friendly"
Cons: "I didn't have the food and I didn't see an N/A rating. There was no entertainment"
Pros: "Cheaper checked in baggage compare with competitor"
Cons: "No complimentary snack and no entertainment"
Pros: "I like the staff. Very warm and helpful."
Cons: "I didn't like how cold it was"
Pros: "Seamless flight from Minneapolis to new York"
Pros: "Crew was great."
Cons: "Planes are clean but old and a tad small."
Pros: "I thought the flight attendants (a gentleman in first class, also a woman for the first part) were perfectly lovely. I always feel a little silly asking for things, but I never felt like I was a burden. The gentleman was very pleasant and thoughtful (he was reluctant to wake my husband to put his seatback up before landing), and the food was surprisingly good."
Cons: "Right above my seat in 1A, the luggage bin above me was coming apart at the seam, and something gunky seemed to be coming out of it. There was some dampness on the wall in front of me. Also, the part my husband and I both lamented was the fact that being in the first row, we couldn't have bags at our feet for landing. Which we COMPLETELY understand and are happy to comply with. However, the luggage bin directly above us should have been empty and available for us to use. That was not the case, since the flight attendants used those two bins above the FIRST two rows, on BOTH sides of the aisle for their luggage. We had to put our bags above the third row, so that upon departure, we had to excuse ourselves through people standing in the aisle and hand our luggage back up to the front. It's annoying to us and annoying to people in the 2nd and 3rd rows to have us jostling past. The flight attendants should have a special closet just for them, not taking up valuable real estate for guests' luggage. OR, the flight attendants should use the back of the First Class luggage compartments, since they will be deplaning after us anyway. Just a thought. Please consider. Thank you! Sincerely, Emily Grosso"
Pros: "Safe travel"
Cons: "Flight was late to board and take off Food has limited gluten free options"
Pros: "it was great experience , i was offered a first class upgrade at a very reasonable price,,"
Pros: "Leg room. Received an exit row for no extra charge"
Pros: "Service and food offering, value of flight"
Cons: "Three hour delay, no offer of anything like snacks or meal vouchers"
Pros: "Thank you for all you do."
Cons: "Thank you for all you do not do."
Pros: "Flight crew was unprofessional. There was a passenger not feeling well and crew could be heard talking negatively about her. My overall experience with Sun country was awful, will not be using them in the future. Would not recommend them. Going to MSP it felt like the pilot was training his co. And flying home wasn't much better."
Cons: "A credit to use towards a hotel or kayak."
Pros: "With minimal problems it got me where I needed to go."
Cons: "We were in the international terminal at Minneapolis which had very few stores to look at. We were provided with a drink on the flight but any snack had a cost. There was a hierarchy of seats with additional costs."
Pros: "Flight attendants were very attentive and kind."
Cons: "My tray table was broken so I couldn't use my laptop on the flight and lost working hours. My armrest was also broken making the entire seat pretty uncomfortable. There was less foot room than other airlines I fly."
Cons: "flight was delayed for 3 hours"
Pros: "Flight attendants were nice and loaded everyone quickly."
Cons: "Cramped. Very cramped. No entertainment or free food."
Pros: "comfortable seats, smooth ride and good customer service"
Cons: "I didn't like the two hour delay and constant changing of arrival time."
Pros: "Staff were friendly, at the curbside check-in, ticket desk, gate and on the flight. The airport had free (but slow) wifi for 45 minute sessions. There were tables by the gate (MSP H1) where you could sit down and charge and work on your laptop. The plane was full so they offered passengers to get their bags checked for free (and gave them priority after first class & families with infants) The person at the gate was able to change my middle seat to an isle seat. At least during the delays we were not in the plane sitting on the tarmac but in a reasonably spacious terminal."
Cons: "They advised that I needed to be at the airport 2 hours before the flight, when I am used to 30 minutes with no check-in luggage. The best online check-in didn't work. I was inexplicably 'restricted' so I needed to speak to a supervisor in order to check-in (maybe because of the problem with online check in? They couldn't tell me why). The outbound flight was delayed two hours. There was no free food or snacks on the flight, only a cup of soft drink with ice (a third of a regular sized can), so I just chewed my ice for the remainder of the flight. There was no entertainment nor wifi on the flight. They also seem to have some unusual rules - no laptops in the seat back pocket, no alcohol unless it is purchased on board, no use of cellular devices after the door is closed (flight safe mode ok)"
Cons: "Flight did not depart on time."
Pros: "Good pricing on a newer aircraft with fairly good seating choices. This was only my first part of my roundtrip and overall not a bad experience, just some minor inconveniences."
Cons: "Seemed to be quite a few delays and changes, but that maybe was the holiday season. Everything is priced except water, I would have chosen Delta or Southwest if I had known that a pillow costs $5 and no free crackers or condiment snacks. My advice to take here would be... grab your drink+snacks BEFORE you leave the terminal and keep it in your bag, as well as anything to help sleep with. Several of the Flight Attendants seemed like they were "working their job" but were not happy about it, and their manners seemed to reflect this. I will probably give a followup after my return flight."
Pros: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Cons: "Just about everything but the crew"
Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."
Pros: "Great service and entertainment options"
Cons: "No entertainment in the seatback or power for charging personal devices"
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Cons: "They charge for coffee."
Pros: "The seats in coach were too narrow for comfort...and I'm a medium size."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Cons: "Even on a big ole B777 you better upgrade to bigger seats"
Pros: "Flight crew was nice"
Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
Cons: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Cons: "Food and drinks could be better"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "The overall service x"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "Staff great, food good"
Cons: "Seats had no cushioning for bottom. Need to improve"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Cons: "I was not sent an email 24 hours prior to my flight to check in."
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Cons: "No entertainment. Seat was dirty. Small plane."
Cons: "No entertainment options."
Pros: "The price"
Cons: "We were delayed almost two hours for weather and then when I finally boarded, myself and a few other people were pulled aside to be asked new security questions and have new boarding passes printed. The people at the desk let us know that it was because we checked in online. I don't mind being asked questions but they could have done that part of the process in the two hours that we were waiting to board so as not to further delay the boarding process."
Pros: "Not much"
Cons: "Older plane"
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Cons: "Check in was total chaos. Food was horrible."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Cons: "flight got cancelled because of no available pilots"
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Pros: "Crew was nice"
Cons: "Food was poor"
Cons: "Crew: One was swearing at take off, and another was aggressive with getting my tray table down although I told her I didn't want it down because I already had blankets on me and wanted to relax. I didn't need a tray table forced out on me for a drink I could care less about when I'd rather be sleeping on a long flight. The tray table was also dirty - so dirty that the crew member used a napkin to pull it out. Gross. Comfort: Ruined by the rude staff and the dirty tray table that was forced on me. Water was coming out of the wall. Both bathrooms didn't have soap dispensers (not even empty ones - they never had any out to start with), and by the time I went both were out of toilet paper and hand napkins. Food: Didn't touch it because of how disgusted I was at the flight by this time. Entertainment: Something is better than nothing."
Cons: "The delay with American flights in LAX were frustrating to deal with after several hours of traveling prior."
Pros: "I suppose the food / wine was okay."
Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."
Pros: "It was an very old plane and we had no individual screens ... really for an international flight"
Cons: "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
Pros: "cabin crew was nice and friendly. Very smooth and experienced pilot, nice take off and landings both ways."
Cons: "This was supposed to be an Iberia flight, but with code share nothing is as it seems. (Had to cancel previous flight on Scandinavian air as that turned into some Turkish Charter). These old birds were 30 years old, out of Arizona desert storage...former TWA, so no entertainment or power or anything. And, AA re-confirmation showed flight and ticket canceled! Said Iberia flight, Iberia said AA flight...yikes! Serious glitches and lost data...locator number erased! You see why I tried to take a foreign carrier."
Pros: "Food was good and staff was nice."
Cons: "Plane was old, seats uncomfortable like all the cushion in the seat had been worn out, and a bathroom was out of order so we had to wait in line for the other one that would quickly run out of paper towels."
Cons: "The plain was an old model with no personal screens... So boring"
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Pros: "The crew was wonderful, so was the pilot!"
Cons: "Charging $35 for a carry on bag was disgusting!"
Cons: "Worst airline ever!!!!!!! Do not fly Spirit at FT Lauderdale at all. It was by far the worst experience with an airline I ever had. I wish I could go in too it more."
Pros: "Flight was on time and the crew was good."
Cons: "It’s Spirit, so...seats are uncomfortable."
Pros: "1 hour late, thunderstorms in Miami apparently, no big deal, but got the rental car package through Spirit airs website,m quoting me a price. when I picked up the car, they tacked on another 40 bucks, including a 10 dollar customer FAQ fee?"
Cons: "If Spirit had given me an accurate quote for the price of the car, I could have done better independantly reserving the rental car. felt like they thought they were getting away with something! upfront and honest is the type of customer service I prefer. not opaque and manipulative!"
Pros: "The price"
Pros: "Cost and simplicity of a red-eye flight"
Cons: "Phone.chargers by the seats"
Pros: "The crew was great"
Cons: "The seats could have been comfortable"
Cons: "Didnt get to take flight. Had to change and find my own way back to Tampa."
Cons: "Spirit seems incapable of coordinating arrival times and gates with an airport - both flights I took, we had to wait for 20+ minutes to be able to access our gate, even though we landed on time and not early"
Pros: "Flight attendants were courteous, accommodating and friendly. They are professionals, as they should be."
Cons: "No problems"
Pros: "Very charismatic and entertaining staff"
Pros: "no delay"
Cons: "Attitude of the female flight attendant. She gave me a cold look when she demanded me to move to center seat."
Cons: "FLight was delayed multiple times without any alerts"
Pros: "First time flying Spirit with my dog (not Service, so paid for on board in cabin) and the flight attendants were very aware and accommodating for Snuffles, checking on if he needed water, seeing he was okay. Honestly have never had that with any other airline. They even moved my seat to window seat so there would be more legroom! Best flying experience I've had period with an airline and my dog. Amazing quick checkin too"
Cons: "Of course with spirit, you have to pay for everything. As long as you know and plan for that, and the 40 lb checkin weight is a bit lower than other airlines."
Pros: "The crew was terrific and very helpful from checking to flight."
Cons: "Feel very "nickel and dimed" to death."
Pros: "The price was right. Flights were on time. It got me to where I needed to be affordabley."
Cons: "Unfortunately, in order to provide these great prices Spirit Airlines cuts all the fat from flights. No onboard entertainment and no complimentary anything. So if you just want a cheap seat"
Cons: "Everything costs extra money. Not worth it. It's better to pay a little more for human decency."
Pros: "Bad customer service.does not serve water on flight. Push too hard to sell alcoholic beverages and credit cards. Uncomfortable experience"
Cons: "I hate that there aren't as many early morning options"
Pros: "price was good, one crew member was extremely helpful and comforting when I got sick"
Cons: "long delay in flight and boarding process, uncomfortable seats, one crew member was rather judgmental about my motion sickness"
Pros: "Flight crew was kind and had a great sense of humor. Smoothest landing EVER."
Cons: "Can't recline seat"
Pros: "It went smooth from check in to final destination. Everybody was helpful and friendly."
Cons: "I liked it all."
Pros: "Boarding process was quick, crew was efficient"
Cons: "Flight was delayed 40 minutes on a Sunday night. This was probably the most uncomfortable flight I have ever experienced. The seats are so poorly designed, they did not even recline a measly 1.5 inches, as other planes do, and halfway through the flight my back began to ache and I could not find a comfortable position for the rest of the flight. As a young, physically healthy person, I have flown 12 hrs from the US to Asia more comfortably than this."
Pros: "The extra wide seats were well worth the money. The flight attendant on the return trip was very friendly and humorous. Departures and arrivals were all early, no waiting. I have nothing bad to say and I was anticipating there would be issues, but NONE. Would use this airline again."
Cons: "No one did anything to help me in my horrible situation. Evryone kept refering to ither companies and shifting the responsibility."
Cons: "Spent one hour trying to figure out how to sign in and print our ticket. Spirit spends so much time telling us how little we can bring on board possibly they could be clearer on how to sign in!!!!!!!!! The population is aging and we are not all computer literate!!!!!!!!!!!!!!!!!!!!!"
Pros: "Sorry nothing. It's bad you have to pay so money for a trip and still have to pay to take you bag with your things. That's crazy. And you still want us to pay for a snack on board. Really!!!"
Cons: "Everything. I printed my boarding pass at home and I was turned around by TSA to go get a new boarding pass. I really did not enjoy your service."
Cons: "The fees, workers attitudes and 40lb bad weight limit. Every other airline is 50lns"
Cons: "Spirit Nicole and dimes u for everything. My carry on bag was less than a checked bag."
Pros: "Check in went smoothly in Fort Myers.I was able to check my bag way ahead of the flight time. Employee was very friendly.Flights were on time both ways. Keeping my suitcase under 40#(30#)meant I could handle it myself with ease."
Cons: "Middle seats are very tight and the person behind me was not "kicking like on the way to Fort Myers. The cost was not a bargain!"
Pros: "My father became ill so I needed to fly last minute, the flight was very affordable. Just be warned the charge extra for everything, including printing your boarding pass at airport."
Cons: "The baggage drop off line was completely out of the door and took about 45 mins just to drop the bag off. They started making announcements 40 mins before flight take off time that doors were closing. They did really close the doers for another 20-30 mins. Worst flight experience ever. I will only use for emergency situations."
Pros: "The crew was very friendly and helpful"
Pros: "Just an Ok price Walmart of Airlines"
Cons: "Walmart of Airlines mediocre service"
Cons: "Yhe flight was one hours late than they don't find gate for one and half hour in Atlanta. Spirit air as usual disappoint for poor service and late all the time."
Pros: "No hassle travel"
Cons: "extra charges for everything"
Cons: "Flight 3 hours delayed. Staff at airport didn't know until I showed them the email I received saying the flight was delayed. No food/water while waiting. Just ugh."
Pros: "I read so many reviews that- in other words- said the Spirit experience was awful that i went to the airport prepared for the worst. Turns out I was wrong. Friendly staff, quick line to drop off baggage, quick boarding process and the clerk at the gate changed our seats so we could be together and gave us the 3rd row. Nothinng bad to say about this airline."
Pros: "There is nothing I liked about this flight."
Cons: "Rude flight staff."
Pros: "This airline gave me the first time that a plane left on time. I have never in my 64 years witness such a feat and I travel a lot. I will be traveling on Spirit more often."
Cons: "The seats were not comfortable for the flight and time."
Pros: "The price was low to book, but read on, because it wasn't worth it."
Cons: "Absolutely terrible in all other respects. After delaying the flight for 20 minutes or so (due to "maintenance issues"), the employee came on and said that the flight was cancelled. Not that Spirit would bring a new plane so we could all still fly out. Not that they would be taking a little longer to fix the issue. No, just that it was cancelled. Then, when the herd of people went to the ticket counter to get new flights or refunds, no one was there for about 30 minutes. When they finally arrived, they were unwilling to compensate for my $30 taxi ride. And they were generally unkind and unhelpful. This is unacceptable; I will not book Spirit again. Thank you for your understanding."
Pros: "Value was great, ease of check on, helpfulness of staff and flight arrived 20 minutes early. I have been traveling since 1986 and this was easily the best flight experiance in over 20 years."
Cons: "Crew was rude, customer service not helpful, website functioned poorly, and they nickel and dime every little thing...including leg room and charge for carry on's!! Terrible airline in my opinion!!"
Pros: "The price of the flight itself. The ride on the plane itself wasn't too bad either. Smooth, comfortable, timely."
Cons: "Not only do the charge you 50+ bucks for baggage at the airport but then they don't even accept cash and have a ridiculous process where u have to wait to get to a touchscreen kiosk to pay for the bag then wait in another line just to drop the bag off"
Pros: "Staff was friendly"
Cons: "Flight was canceled which seems to happen with Spirit more than others"
Cons: "Baggage fee is to big"
Pros: "boarding was smooth and quick. Plane was new and clean."
Cons: "Seats dont recline. Charged for carry on. Sat on runway at arrival for about 40 minutes."
Cons: "Spirit does not participate in TSA Precheck"
Pros: "We didn't crash"
Cons: "My neck hurts"