Pros: "Crew was very friendly and took good care of the passengers"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Better food offerings"
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Pros: "The guy announcing the boarding was a hoot! Great sense of humor."
Cons: "No delays. And have the terminal bridge in working order"
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Cons: "I will avoid middle seat from now on"
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Crew was terrific! Nice folks. Courteous and professional"
Cons: "I paid extra for a window seat and ended up next to a bulkhead with no window. I can get claustrophobic so concerning and Frustrating! Also, unlike the trip to Minneapolis where the Wi-Fi worked great the Wi-Fi was awful on the return trip and made watching a movie challenging."
Pros: "Most of the crew was very friendly. Good selection of entertainment options and decent food and beverage options."
Cons: "I had three short interactions with one of the female flight attendants who never made eye contact. The movie service frequently froze for 30-60 seconds at a time."
Pros: "The crew was amazing. Love the local beer."
Pros: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Cons: "Movie options"
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Cons: "More leg room, wider seats."
Cons: "They lost my bag!"
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Cons: "Late departure by 1 hour. Then had to wait 55 minutes at the luggage pick up in SFO"
Cons: "We were fully boarded and then were delayed 1 hour without any explanation. They also had poor in flight service and very uncomfortable seats. No leg room at all and if the person put their seat back the 5 degrees it could move, there was no way to be comfortable because the seat in front presses against my knees."
Pros: "Crew excellent, very attentive"
Cons: "Marginal comfort, for an average sized man."
Pros: "The flight crew was friendly enough. No carryon barggage fee, no checked baggage fee."
Cons: "The flight crew was friendly; however, they were never able to tell us which gate we were landing in. We ended up barely making our connection after the final call for boarding with the 45 minute delay from de-icing in MSP. It would have been nice to know the gate number before getting off the flight so that we knew where to go in the terminal. A complimentary snack or breakfast wasn't provided on the 4 hour flight, and they only came through once with the beverage service."
Pros: "The plane was not full so seating was comfortable."
Cons: "Check in line was really long. But luckily the terminal was small so I still made it to my flight on time."
Pros: "Smoothest flight in years"
Pros: "No communication"
Cons: "Our flight was moved to three different gates and delayed, incrementally, by over 4 hours, without even an overhead announcement/update. I realize that while frustrating, delays are inevitable, but communication can go along way! Return flight was only delayed about 1.5 hrs."
Pros: "Same issues in JFK and sfo"
Cons: "Same issues"
Pros: "Comfortable seats. Very good basic service."
Cons: "Jimmy John’s sandwich"
Pros: "We left and arrived on time. No bags got lost. Were happy with having our carry on luggage checked for free."
Cons: "Got hungry mid-flight (4hr trip). Would have purchased food but chose not to because options were poor and expensive."
Pros: "Easy boarding process, complimentary bag check (on full flights), multiple direct flight options available, affordable prices for round trip or one-way flights."
Cons: "Food/snacks are only available for purchase."
Cons: "My flight was canceled for unknown reasons."
Pros: "Didn't happen"
Cons: "Didn't happen"
Pros: "Making the connection was super easy since was very close to arriving gate. On time and had an aisle seat even tho booked last minute and couldn't pick myself"
Cons: "See above"
Pros: "Checked bags were available quickly at baggage claim. Appreciated that departure gate for connecting flight was right there where we arrived."
Cons: "Flight was one hour late due to SFO construction"
Pros: "Efficient boarding"
Pros: "Everything was very simple. All employees were great"
Cons: "I missed the captain announcing where we are flying over once in awhile"
Pros: "Didn't have any food. All was well, and glad to have discovered sun country."
Cons: "Seat didn't recline."
Cons: "volume on recorded announcement was too high but overall, an excellent experience!"
Pros: "friendly crew, but hard to understand Captian"
Cons: "seats are very uncomfortable - hard & no lumbar support"
Pros: "Very friendly crew"
Cons: "Dear didn't recline (I realize for safety)"
Cons: "Had to wait an hour from when we landed until we got our bags."
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "It was good to break up coast to coast trip with a stop in Minneapolis, and 2nd leg both had fewer passengers, which equaled more comfort in coach."
Pros: "Crew friendlinesss"
Cons: "Boarding was confusing."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Cons: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Pros: "Nothing, worst airline."
Cons: "Overall airplane is old, flight attendants are rude, poor beverage service. Just fly the big three; American, United or Delta."
Cons: "Upon arrival, we had to wait about 30 minutes waiting for a gate to be open so that we could deplane."
Pros: "had to sit in the row before exit row so my seat didn't recline, which was uncomfortable."
Pros: "cheap price. thats what's most important, right!?"
Cons: "pay for food only. make sure you bring some of your own snacks ok!? i did :D also the takeoff was late, but i mean it was because of the weather, not much the airline could do about that..."
Pros: "Flight was on time, and organize in boarding ."
Cons: "None, but actually could not so rating for food and entertainment, as this actually n/a"
Pros: "I like how the flight attendants came around twice to offer us drinks."
Cons: "There was an issue checking in online. I couldn't reserve my seats on the plane at home (I tried twice; once the day before my flight and on the way to the airport), and so I had to take extra time to go to the check in counter at the airport to get my boarding pass."
Pros: "Not too uncomfortable."
Cons: "They censor their films. We watched two comedies over our two flights, and both were obviously edited for content and language. Why? We paid to watch these and were never made aware we were not seeing the full film. I'll avoid this airline in the future because of this."
Pros: "Last minute trip to MN and back to Bay Area. Went for a funeral. Flew Sun country for the first time both ways. Best experience I've/we've had flying in a while. Thank you. We'll be back - especially if y'all go to the east coast."
Pros: "For only $15 more I upgraded to a seat with more space and was very comfortable. With the baggage fee only $20 (not $25 like other airlines), I was very happy with the affordable upgrade."
Cons: "Rude. Pushy. Bad even for a red-eye."
Pros: "Never flown Sun Country before and was impressed by the crew's efficiency and demeanor."
Cons: "Seats don't go back and you have to pay for the use of a movie entertainment center."
Pros: "Drinks were offered twice."
Cons: "No complimentary peanuts or pretzels."
Pros: "The computers went down the day before the flight and the phones said they were too busy try later. But the personal service at the airport was outstanding, which completely made up for the glitch. And the crew were extra friendly."
Pros: "EVERYTHING WAS NORMAL."
Cons: "THE SEATS SEEM BROKEN- THE PAD SLIDES AROUND. IS THERE A SOLUTION TO THAT CRAPY WIRE THAT HOLDS THE SEAT BACK POCKET CLOSED? IT HITS US TALL GUYS IN THE KNEES AND IS A TRUE DETRACTION EVERY TIME. THE SEAT PAD WAS SOOOO FLAT- NO CUSHION LEFT."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"
Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Everyone was so nice and I appreciated the chance to pre-board with my toddler! Thank you."
Pros: "Plane was clean"
Cons: "My belongings stolen"
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Cons: "Was missed due to delayed flight"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Pros: "This trip was short and sweet.. Uneventful +Praise God!"
Cons: "no inflight entertainment no outlets"
Pros: "The only positive thing to be said for the flight was that the seat was not uncomfortable."
Cons: "Entertainment system did not work during entire flight; crew (stewards) lied to passengers on the ground that it would work after takeoff, only admitting after we were in the air that they had been told by the technicians it would not work at all. Crew did not respond to call lights when pressed (in First Class), nor did they know how to operate the power system."
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Cons: "No personal TV for entertainment"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Flight was on time."
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "See above"
Cons: "See above"
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Pros: "No entertainment nothing"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Pilot did a great job coming into SFO airport. Had to abort landing and do it again."
Cons: "Unless we slept through it, no food or snack was served. It was a 6+ hour flight. I was awake for water and soda offerings but not even nuts. To be fair, I may have been asleep but I woke up every time a drink was offered. We came from a connecting international flight with no time to get a meal. We grabbed a bagel as we rushed through the airport. I didn't pick the flight so we couldn't have more time."
Pros: "Good communication"
Cons: "I don't understand why you boarded the flight when it seemed you knew there would be a delay to take off to SFO. We boarded only to learn we would sit at the gate for 30 min and the wait on the tarmac for anothe 40. Why not just delay the flight an board an hour later? It would have been a lot more comfortable in the terminal."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Cons: "Customer service was not great. They canceled my flight without any great reason. While I learned about another situation regarding my flight, I was not treated well on the phone by costumer service. I don't think I want to fly with American Airlines again."
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Cons: "Sits were not comfortable."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
Cons: "The flight was cancelled and no reason was given. I had to buy new flights on Southwest and ended up having to pay an extra $200 in order to get home for work on Monday."
Pros: "Comfortable seats. Flight left on time"
Pros: "Friendly crews"
Cons: "The old business class interior pretty dated"
Cons: "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
Pros: "Overall uneventful flight"
Cons: "My seat's audio jack didn't work"
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Cons: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "Good trip and on time"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Nice seats, very helpful staff at ticketing and nice crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "Crew was very nice, we got drink/service options often for a large flight."
Cons: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"
Pros: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
Cons: "My new luggage was mishandled so poorly that the bottom wheel assembly snapped in two and there is a puncture hole about an inch long in a different area of the bag. The bag is also very dirty. When I brought it to the counter I was told "Minor tears and wheels are not covered" and that I could "...make a homeowner's insurance claim." Not even an apology."
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Pros: "Seat was ok."
Cons: "Didn't find out about the delay until we were almost ready to board. No planning."
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Pros: "I liked that the captain communicated with the passengers about delays and the reasons for the delays over the intercom."
Cons: "I feel that I was treated by the employees at the boarding desk and by the customer service attendants as if I were garbage!!!! I was attempting to purchase an upgrade in my seating to avoid very uncomfortable swelling on my right ankle and other personal reasons. As I inquired with the man at the boarding gate about purchasing the upgrade I was told that there were none available. So I pulled out my tablet with the united airlines app and showed him the image of the empty business class seat that I would like to purchase on the seating map available in the app. He told me that he had no option on his computer screen to sell me the seat. I asked him where could I go or who could I ask to get the seat. This back and forth continued for some time where he kept saying he could not sell me the seat but I would then say, “I understand that, but do you know who can or where I can go to find someone who knows where I can buy an upgrade?” The attendant got VERY VERY upset that I was even ASKING. As if I were asking for some OUTRAGEOUS request!! I asked to speak with the manager several times. He continued by ignoring me and just saying NO! Finally he pointed to some lady beside him. I don't know if she was the manager or not, but she was on the phone and barely gave ten seconds of a glance to the situation. He asked me"Are you gonna go or not?" I could tell that he cared absolutely nothing about me or my request and was extremely dismissive in asking me this. Finally, he dismissively told me to ask the flight attendant. I could tell that this young man would be of no further help AT ALL, so I gave my ticket, went on board and thought to just try and ask a flight attendant. Right before I went to give my ticket to the man who was taking tickets, I heard the boarding gate man walk away mumbling how ANNOYING I was in Chinese. I know this because I SPEAK Chinese. This is HIGHLY UNPROFESSIONAL!! I continued to go on board hoping the flight attendants might actually have some information. When I asked, who I thought was the flight attendant, about purchasing a seat, it turns out that she was the customer service agent on the flight, she gave no effort to even try to hear what I was communicating to her. I know about communication and as a public speaking instructor, I know how to listen and to speak. She continued to raise her voice and talk over me, although I remained very calm and tried talking to her logically. I tried to communicate to her that I was attempting to purchase one of the empty business class seats that I had seen were empty. I checked the seating of the flight from the united airlines app before I had even boarded the plane. The lady continued to be very rude and uncaring. She talked over me, did not listen, her responses did not make sense, she very loudly kept asking me " CAN YOU UNDERSTAND THAT??" as if I was a child or as if I was confrontational when I absolutely was not. I noticed I had been trying to communicate for a while.wordlimit"
Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"
Cons: "Seats were much too close. The passenger in front of me reclined his seat and his head was only a few inches from me."
Cons: "It is smaller"
Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Pros: "Really pleasant flight. New plane I think - no window shades, it's tinted windows that change colors! They came by many times to offer water, pick up trash. We even got ice cream for dessert! Also, I have a special meal which they brought correctly (have had airlines mess it up which is crummy on a long plane ride). Also, great in flight entertainment on the screens (no need to use personal devices), lots of recent movies like Guardians of the Galaxy and Fantastic Beasts and Where to Find them. Was also surprised to find guided meditations from Headspace which helped me get to sleep! Overall, loved it and would definitely fly again."
Cons: "My bag did not show up at my destination, but I think it will soon. I like that their automated system is sending updates every 6 hours and I can call anytime as well. Fingers crossed it turns up :)"
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Cons: "Well my flight was first delayed for 6 hours then once I tried to change my ticket this customer service woman was so rude and not helpful. Finally this other customer service woman nane Barbara helped me out and change my ticket. Still would never fly United."
Pros: "The crew was polite and accommodating."
Cons: "After zone 2, no passengers were allowed to carry on the allotted amount of luggage. Boarding took a long time, passengers were rude, and the gat agents didnt notify anyone of the flight status until 30 minutes before boarding time. This changed three times."
Pros: "Free entertainment for the 6+ hour flight"
Cons: "Says wifi is available for in flight use except you have to pay $15.99....."
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Cons: "Baggage didn't make next flight"
Cons: "Heavily delayed, kept getting later"
Pros: "The agent handling boarding was very helpful and friendly. The pilot did a great job getting us to SFO safely and smoothly."
Cons: "I was disapponted there was no back-of-the-seat screen for in-flight entertainment."
Pros: "Nothing, please..."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Pros: "The flight was mostly on time (only 20 minutes late)"
Cons: "- Personal entertainment on United is false advertising -- unacceptable for a 10+ hour international flight. Namely, even if one happens to carry an appropriate personal device, the system was near impossible to connect to (none in our row were able to connect with a variety of smartphone, tablet, and laptop devices until most of the plane went to sleep. When we did connect, the streaming was so choppy it was nearly unwatchable. Then if you didn't run out of battery (plugs were not reachable under other passengers), the wifi went down completely for the rest of the flight). - Boarding was confusing (need to get a TSA sticker wasn't clearly communicated, nor when or how to get one). - Most flight attendants were rude to most passengers (not a personal experience, just an observation). - Economy seats felt half the size of those on the Lufthansa operated inbound flight"
Pros: "Because I was unwilling to pay for seat selection, I was prepared to be separated from my husband and stuck in a middle seat. To my pleasant surprise, the agents put us in the same row by ourselves."
Cons: "Better directional signage in both the SFO and Las Vegas airports (arrivals). Las Vegas is a huge airport, requiring a tram to get to the passenger pick-up, even with directions it was confusing and not obvious. In SFO, half the plane walked halfway down the concourse in the wrong direction because of lack of signage and it looks like the right way to go. Drop Kiwi as a third-party for domestic flights, their customer service is clueless, handling charges absurd and flight requirements unnecessary."
Cons: "Seats are VERY uncomfortable. Staff is not really friendly. First time on Frontier, I will try to avoid it if I can"
Cons: "Website would not let me check in the day before or the morning or my flight. There was an error every time and I almost got to the end once. I could not change the time of my transportation and arrived 10 minutes past the check in deadline (an hour prior to the flight taking off). I was refused access to the flight and offered a flight 5 hours later. The staff was rude and not helpful. I had heard negative things about Frontier and now I know why."
Cons: "The crew personnel were rude enough to ask even a glass of water. The revolving belt at baggage claim area started so late. The ticket should include the laggage charges whether it is 100$ or 150 $. I faced so difficulty in paying the baggage charges because of non availability of credit card. As they don't accept cash. Kindly make it easy for passengers"
Cons: "They didn't know how to handle the unpleasant situation of having delay due to "the plane is having some problems and they will try to fix it asap before departure"."
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Cons: "Plane was 2 hours late, no advance notice of the delay, and was on the hangar the entire time. No accommodations for delay and."
Pros: "Nice staff, just oblivious to everyone sleeping at 2am while they carried on and on with their chatty gossip."
Cons: "Baggage took almost an hour to arrive on both legs of my trip. We were delayed in SFO but due to a long planned maintenance there. Airline could have prepared better. No early boarding with my two year old, but only after all the elite and a whole zone 1 of people. Seats have big gaps that allow things to fall and people sneezing on you from behind. Loud crew with obnoxious lights on during a very delayed flight that became a red eye. Why pay more for seats near the loud crew who doesn't take in the fact that we're all tired. You want to sell food? Choose better items. My $3.99 coffee could at least have more than a powder non-dairy creamer. Flight price is so deceiving when you charge for everything on top of it, including where I sit. Lame, awful, corporate money grubbing mentality. I'll stick with southwest (I later learned they had had fewer options for once because they actually considered that a runway was closed)."
Cons: "4+ hour delay in Denver caused us to miss the last airport hotel shuttle and made us spend more on food and drinks in Denver. Extra money for a cab in SF. My 6 year old slept on the filthy airport carpet at the gate because at the seats had arm rests. Not even an apology from the airline."
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Cons: "Old/loud plane, uncomfortable non-reclinable seats, fees for everything = not worth it for a cross country flight. If your flight gets delayed due to weather issues you'll be wishing you had those standard amenities most other airlines provide."
Cons: "Flight was cancelled 5 hours before I was supposed to get to the airport. They could not get me on another flight. I had to spend an extra $400 for a last minute flight."
Cons: "The plane didn't have enough gas to make it to SFO so we stopped in Colorado Springs to re-fuel. Despite being several hours delayed the airline customer service offered no solutions or accommodations."
Cons: "We never boarded and they held us for 14 hours saying the plane was "delayed". What did we get for sticking it out that long while watching them make crying tired children sleep on the dirty floor refusing to admit their plane was cancelled, where they would have had to give us all hotel rooms. Oh yeah what did we get? $200 vouchers for future frontier flights. Really ironic because no one stuck in that hellish situation will ever try to fly frontier again."
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Pros: "Crew was nice despite the circumstances"
Cons: "Late takeoff. Sat in a hot aircraft for an hour. Small seats. No entertainment. Tiny tray led to my spilling a drink. Pilot sounded sketchy. Oh, and be aware you have to pay $35 for a carry on."
Cons: "I did not expect, after purchasing a ticket I would have to pay an additional fee for a seat. When ones buys an airline ticket they assume the seat is included. Additionally, just include the cost of carry on in the price of the ticket."
Pros: "Left on time"
Cons: "We arrived and had to wait 20 minutes for a gate. After making to the gate we went to baggage claim and waited 45 minutes because they did not know where our bags went. I missed my scheduled shuttle to Fort Collins due to the wait for my bags, it has ruined my whole day."
Cons: "Frontier charges extra for a seat upon check in and also for a carry on! Terrible scam!!!"
Pros: "Flight was direct and smooth. Crew was nice."
Cons: "Most uncomfortable seats ever-and we paid an extra $45 per seat for extra legroom, hoping to be able to sleep-additional fees for everything, no beverage, snack or movie . Absolutely no frills. The seats are like molded plastic thrill ride seats with no padding. Awful."
Cons: "Arrived 45 minutes before flight, but attendant didn't accept my check in bag, and didn't let either of us proceed to the gate even though we both had checked in already."
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Pros: "Not much"
Cons: "Charging for the carry on and shipped bag was a very unpleasant surprise at check-in. The non-reclining seats were terribly uncomfortable. All of my flights were delayed for one reason or another. Charging for sodas was unexpected. I was very disappointed in this flight and I will never book a flight with Frontier again due to these negative experiences. There are many choices for airlines and Frontier really let me down."
Pros: "I liked the crew"
Cons: "The flight was stacked with hidden fees and charges after my purchase. We had to pay for seats - in addition to the ticket price?! We had to pay for carry-ons.. And their food and beverage service has a price tag attached to everything. "Surprise! Your $50 flight costs $150 by the time you actually arrive!" ..sneaky."
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Pros: "The individual staff at Frontier were good, people working a job with systemic challenges they can't change. "We have been having problems with the ground crew" was the courteous response I got from the person at SFO who took my lost baggage complaint. He was not at all suprised that I didn't arive with my bag having checked in two hours early for an hour long flight."
Cons: "I made the trip for work to attend demanding class with no time to shop for the essentials I lost with my missing bag. I didn't like the first impression i gave wearing "preworn othes" to meet my professional peers. Thanks Frontier."
Cons: "I'd rather hop to San Francisco than fly frontier. A 4 hour 7 minute delay is a different flight than I booked."
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."
Cons: "I got a first email stating that it was an 1 hr delayed ! Then another 2 emails stating that it s on time ! When i called i got put on hold for 17 min !! Then sure enough the flight was 4 hrs delayed !!!!!"
Cons: "- Flights are even more cramped than normal - the trays barely hold the beverage cup - no in flight entertainment - bringing a carry-on costs money - my return flight was delayed hours in advance, but frontier still required passengers to be in the airport - updates were few and far between and provided no concrete information - after being in the airport for 5 hours they just cancelled the flight and forced us to wait in the ticket line to rebook the flight which was another couple hours from start to finish - frontier refused to give hotel vouchers to people with in-state licenses, even if they lived hours away - after finally arriving back home, there was no gate ready for us and we had to park and/or taxi for at least another half hour - in both directions there were unruly children (not babies) YELLING on the plane without any comments or effort to quiet them by the flight crew or their parents"
Cons: "The airline charges additional fees every steps for the trip, including seat selection, baggage fees. We will not book on this airline again."
Cons: "Long wait on tarmac at Denver - Frontier Airlines really down hill with fees for carry on and being able to pick your seat. Flying on Frontier is like riding on an old greyhound bus."
Pros: "Got me from point A to point B"
Cons: "Gate change at the last minute and the wrong destination city was displayed on the monitor for our flight, causing more confusion. Flight delay, as well"
Cons: "Seats don't recline, food tray very small, no free beverage except 1 cup water and most of all the unexpected 60 dollar charge for a CARRY-ON! Like the carry-on that easily fits in the over head space above and no one else charges for."
Cons: "Boarding - people who sit up front go first meaning that those that have seats in the back have to go in past people who are still in the aisles arranging themselves. I could not get a drink of water without paying. Is it really that esxpensive to give a coke and some peanuts??? Paying for seat selection means that some people get in the seats other peoiple want (like window seats) who don't want them. I tryly believe that Frontier is the nickel and diming airline. And I don't believe you had to wait for a gate and 11:30 at night."
Pros: "That they got me to my destination safely."
Cons: "This airline is a joke. Shame on me for booking late and choosing the cheapest ticket. BUT knowing what I now know, I would have selected the Delta flight for $80 more. Here's why: No TSA Pre-Check. This aspects alone is a deal breaker. Pay for carry-on bag AND IT COSTS $40. Pay for beverages, snacks. Seats don't recline - "pre-reclined for your maximum comfort." Whatever Tray table is metal and tiny. You couldn't even fit an iPad mini on it, let alone a lap top. So, I put my MacBook on my lap to work, but it's uncomfortable, MacBook slides off. You're hitting the person next to you with your elbows. AND I have to take off my jacket, to protect my MacBook against hitting the metal tray table, so I got cold. No internet. It's 2016. No internet. It's 2016. Never again."
Pros: "flight staff"
Cons: "OUTBOUND - confusion for me and others as gate changed and we had to go to international for domestic flight - thought it strange to suggest I pay additionally for a seat and a carry on. RETURN - again confusion for me and others as gate changed and no gate personnel at kiosk for quite awhile They don't even give a pretzel snack on these flights."
Cons: "Getting charged 60 dollars at the gate to bring my bag onboard and not being told at booking online that the price would increase isn't cool. This was my first trip with Frontier and will be my last. I am a business traveler who spends roughly 80k a year on travel-- and I'll never fly frontier again"
Pros: "The price was cheap."
Cons: "It was unclear that you needed to pay a fee for a carry on bag with this airline."
Pros: "overall the aircraft and schedule was ok"
Cons: "Our luggage did not arrive at our destination. It was an absolute nightmare to get it back!! I had to call the airline about 50 times, where most of the calls were not answered. I had to keep calling and following up. When the luggage did come they only delivered one of the 2 pieces. The calling marathon had to be resumed most of which went unanswered! We finally had to rely on the delivery company to provide alternate numbers where there was a possibility to get an answer. Absolute nightmare!!! Never never will I travel this airline."
Cons: "I was helping my mother - in - law check in and board - she needed wheel chair assistance. We were in line to drop off a bag that we had checked in online an hour before the flight. There were 5 people in the line with only 2 reps helping. Since I hadn't printed the boarding pass, I tried to print the pass at the self-help kiosks getting the message that I needed to see an agent. The cut-off for checked in baggage is 45 mins before the flight, however the reps were making no effort to expedite the service. In 15 mins they had helped 2 people making us the 3rd in line and the line had grown to an additional 5-6 people behind us. 45 mins before the flight they refused to take in any bags for checking - in. Since I was able to take the checked in bag with me, I asked that the agent print the boarding pass for my mother in law and call for wheel chair assistance. The agent called for wheel chair assistance but refused to print the boarding pass! The one thing that the ticketing / check in agent should be able to do is to print a boarding pass for a reservation that is fully paid. Because of this my mother in law had to miss her flight and we paid an additional $99 to get onto the next flight. I was so taken aback when the agent refused to print the boarding pass, that I did not even know how to convince her to do her job. This is probably the worst experience I have ever had with any airline!"
Pros: "The crew was exceptionally helpful on both segments."
Cons: "The seats were not comfy at all- no reclining whatsoever and had to prepay for every bag."
Cons: "Double charged for checked flight there and the way back $40 per person twice that's $200 I could've spent on a way better flight. Upgraded to the nicer seats which didn't lean back or do anything actually least amount of comfy"
Pros: "Low fare"
Cons: "No beverage service-not even free water, really? Having to pay even to suggest where you might sit. One gentleman had to pay for his carryon, even though it fit in the baggage size indicator."
Cons: "I felt like I was so cramped I could barely move, and because the seats didn't recline at all, not even a little, I couldn't try to sleep. Im not a very tall or fat person, so im not being unreasonable. The crew were very nice and highly professional, though."
Cons: "Just a super cheapo airline that offered an "inexpensive" ticket that then they charge you for everything else, with no warning about the hidden fees. Like baggage: you can't take on more than one free, tiny check-in without paying at least $35, if not much more. Uncomfortable seats. The flight was 3 hours late when a neighbor flight to the same city (on Southwest) took off on time, and so they gave us this lame $10 voucher to appease us, and yet we couldn't use it anywhere, just pissing you off more. They wouldn't accept it at the airport or on the plane, so, what the heck?"
Pros: "this plane was way better than the last Frontier aircraft, the seats were leather and had head rests and they had TVs."
Cons: "TVs cost money."
Cons: "I didn't find out about their charge for seats until I checked in to get seat assignments, and also their carry-on charge, plus charging for the normal complimentary drinks. I will more than likely not use Frontier again. Very misleading"
Pros: "Flight was on time."
Cons: "The fact that you have to pay for a carry-on needs to be made more clear. Other reviews state the same thing. Not happy about paying an additional $30 for a carry-on."
Pros: "When you add up the extra fees for carry on bags and reserving ordinary seats the bargain fares slip away. That being said, Frontier is a decent option if you know what you are getting into. Travel (extremely) light and decline to "grab a seat" and you can save some $$$."