Pros: "The crew was nice."
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Being on time with everything."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Cons: "Wifi was not working"
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Cons: "Old plane, long delay, sketchy WiFi."
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Cons: "Ac not working at last 30 minutes of flight."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Could not use the bathroom"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Cons: "Delayed by an hour!"
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Pros: "We had to have the plane de-iced before we left but we still arrived in Houston earlier than originally planned. The flight was smooth and quick and with a flight that wasn't packed full I was very comfortable without a seat mate."
Pros: "Horrible the seating was to close also person seating next to me had a cold I was pissed!!! That was a horrible 2 plus hour flight"
Cons: "The same and I am still PISSED!!!"
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "The fight was delayed but they gave us complimentary drinks on the flight. Nice."
Less noisy children which cannot be helped…
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "The crew was not friendly. Rude tone."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Cons: "I got better snacks in kindergarten"
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "clean and newer airplane"
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Movie selection"
Cons: "More drink service"
Pros: "Crew was accommodating."
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Pros: "Just a great flight and service. Super happy for getting home early!"
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Pros: "Excellent service and comfortable flight"
Cons: "Food and charging for entertainment"
Pros: "Organización y eficiencia"
Pros: "In-flight entertainment Good leg space Comfortable seats"
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Pros: "Accurate information"
Pros: "The direct flight was really nice."
Cons: "That entertainment had an extra cost."
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Pros: "I slept the whole way."
Cons: "taxi time longer than fly time"
Cons: "Early morning flight and the crew ran out food before they got to row 12."
Pros: "The flight was short."
Cons: "Felt cramped and"
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Pros: "On time flight. And the upgrade was wonderful"
Pros: "Snacks and drink"
Pros: "The flight was comfortable."
Pros: "Overall, the flight and crew were great. Thank you."
Pros: "The flight attendants were nice and helpful"
Cons: "Got a migraine because two ladies sprayed perfume"
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Cons: "Great flight crew"
Cons: "Lost my luggage and gave me wrong information , where I missed my flight and had to wait several hours to get home"
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "No kids and quiet"
Cons: "Seats are small"
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Pros: "Great smooth flight. Flight attendants very nice."
Pros: "It was good for most"
Cons: "Was good"
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "No issues ELP to HOU"
Cons: "I had asked for help for when we landed in Houston to get to my conecting flight. The attendant was nice enought to arrange it, but when we landed and I introduced myself to the person with the wheelchair, he made me feel bad enough to walk to my conecting flight. Anyone traveling, paying for the services of the airlines should not be mafe to feel ashamed to ask for help."
Pros: "Planes are ok."
Cons: "No entertainment, food options, etc."
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"
Pros: "Nothing. Due to weather delays, there should have been a much better approach to resolvong the problem. Customer service was horrible"
Cons: "Staff could be friendlier"
Pros: "Went exactly as described"
Pros: "The staff was a well oiled machine! Very funny & accommodating. They were all very friendly & helpful to all of the passengers. Everything was clean & orderly."
Cons: "The flight from St. Louis to Orlando was delayed therefore the flight from Orlando to San Juan was also delayed and I was not given a chance to go home. My only option was to receive a $20 meal voucher and wait in the airport another 24 hours. The staff was rude and there was no communication between one flight crew to the next. Worst experience ever and I'll make sure to tell all my friends and relatives never to use your airline."
Pros: "The crew was wonderful"
Cons: "In one weekend had two flights that were very delayed. Plus the return Orlando flight the cabin pressure was not regulated very well."
Pros: "Overall good flight."
Cons: "I’m tall so comfort is not an option unless I want to pay for it. No food unless I want to pay for it. No entertainment unless I want to bring it."
Pros: "The staff was wonderful. Great people with great personality."
Cons: "Everything from getting on the plane was not only difficult, but uncomfortable, and with a lack of detail towards the customer. From the small tables at knee level, to the chair angle, this entire experience was either wrought with an inability to sit easily and definitely was painful every time I needed to move."
Pros: "Friendly staff."
Cons: "Unaware of check luggage cut off"
Pros: "On time, no issues and because it was my birthday they upgraded me for free to the exit row. I am 6'6"...that is a big deal."
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Pros: "Like everybody else I didn't like the carry-on/ luggage payment. But you can still take one personal item(laptop bag/purse) for free. Also with cheap air-fare, I really don't have to complain about anything! All the details regarding boarding pass, online check-in, baggage, seats, etc is mentioned on their website, so if you don't choose to pay attention before boarding the plane then its not airline's fault. My flight was delayed 3 times. But I was informed well in time through automatic updates I signed up for. Frontier's Google App is very helpful to track the flight status, etc. Staff was very kind and courteous. Airplane was clean. Thank you for serving chilled water. I appreciate it."
Cons: "Apart from the flight delay, I didn't had any trouble in flying with Frontier."
Cons: "That we have to pay for soda.....all the other airlines have free soft drinks. And I don't like paying for a carry on bag."
Pros: "That the staff was really friendly."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Cons: "Carry on fee is a rip off and fairly well hidden added expense. Other carriers, like Spirit, that charge fees are very up front about it and are generally much cheaper flights to begin with. Crew was nice. But plane was over booked and jam packed."
Cons: "I will never again fly frontier. Terrible customer service. They know it and they don't care. Their philosophy is well we are so cheap it doesn't matter what we do to customers they will still fly with us. Well not me. Frontier you have lost my business forever"
Cons: "The flight was cancelled"
Pros: "good communication about short delay"
Cons: "seats are really uncomfortable!"
Pros: "Paid half as much booking w Frontier. First experience w them. Less comfortable (hard seats, leg room) but worth the trade off for 2.5 hr flight. I made a somewhat last minute decision to fly out on a one- night trip. Paid $45 each way to carry on my laptop. Rough landing coming home."
Cons: "Thin, hard seats; less leg room; $45 carry on charge each way for laptop; rough landing; one of attendants was rude."
Pros: "Quick, reasonably comfortable flight, however....."
Cons: "This was the 12:30am red-eye from Las Vegas to St. Louis. Flight was delayed until 2:20am. Fine, flights get delayed all the time. It is worse when everything in the airport to kill time is shut down, but I digress. Then the plane comes in around 2am, everyone on the flight gets off, then the announcement comes that they don't have a crew for our flight now, and we will have to wait until 9am for the next flight. Whoopsies! This is no longer a delay -- this is a major F-up by Frontier that affected dozens of already very weary customers (the staff admitted to it being a flub). Once boarded, people complained, as you'd expect, and one stewardess responded "Well, you can pay $400 with somebody else, or pay under $100 here." THAT was your response?? She was stating a fact, I realize this, but that was the wrong answer at the wrong time, lady. I know you get what you pay for, but my expectations don't go completely out the window. And don't be proud to be a F-up airline that merely exists on its price point. It's one thing to be one, it's another thing to wave a flag about it. And the cherry on top is what Frontier did to make it right. Another steward on the plane explained how rare this phenomenon is that we just experienced. Well if it really is rare, and inconveniences their customers to this degree, you would expect them to take strong measures to make it right, no? Any restaurant would, a car rental would, etc, if it was such a rare mistake. What did Frontier do? $7 breakfast voucher. Just punch us in the face next time. There are people that have powered through your barely-existent customer service, and those "gotcha" fees that first-time customers run into (at least Frontier hopes they do), and still liked your airline. Then you go and do something to drive even us loyals away. All you had to do was do what airlines run by thoughtful human beings do and issue flight vouchers during this rare mistake, and it would have been a microscopic write-off. Instead -- face punch, and "justification" behind it of all things. Unreal Frontier, even for you."
Pros: "The price!"
Cons: "Everything costs extra,"
Pros: "On time, enough room in seats and seat belts weren't too tight. My fight attendant gave me hot water with lemon upon request at no charge. (I had a cough. )"
Cons: "Lightening storm on the flight to St. Louis caused an hour delay awaiting our luggage. I brought my own food, knowing you have to pay extra for that."
Pros: "The crew was great and made the smart and thoughtful decision to allow us to unboard and reboard the plane after it was announced that the wheels would need changing and would take 1.5 hours"
Cons: "Major delays meant we were 2 hours behind schedule. These things happen."
Pros: "Only positive was that it was a red eye so I slept through the in air portion."
Cons: "Delayed for 2.5 hours apparently to wait for flight attendants from another flight. Seat confusion amongst passengers. Seats are worn and terribly uncomfortable."
Cons: "First time flying with Frontier and two of the flights were delayed over an hour..."
Pros: "Kind, helpful, clean, friendly."
Cons: "I'm small and I still think there's just not quite enough room for each passenger spot. Sure, you can buy a seat with more room, but everyone can't. There's just not enough seats that give enough butt and leg room."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Cons: "Be warned--this airline charges for EVERYTHING, including drinks in flight and carry-ons. After spending nearly $100 on bags, I had to wait over an hour in baggage claim before the bags made it to us."
Cons: "Flight delayed an hour"
Pros: "Friendly staff."
Cons: "Got delayed almost one hour. Seats didn't lean back. No snacks included."
Cons: "Flight delayed 5+ hours, received no notification from kayak"
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Cons: "Having to pay for drinks"
Pros: "Cost of flight that's it!"
Cons: "Had to do add ons such as , seat, bags and even a soda , may have been same cost on another airline ."
Cons: "We missed the flight so has to rebuy tickets from another airline with another $1600"
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Cons: "9 hr delay. Having to pay $45.00 per bag. Staff at departing terminal extremely rude. Seats are very uncomfortable. No leg room, even for short people. Had to pay for drinks on flight. No peanuts or pretzels."
Cons: "This was a joke they charge $40 for check in and $45 for carrry on luggage, i have flown for years and never encountered anything like that. Now i have to pay the same thing going back, my ticket just raised $170. Never again will i fly Frontier."
Pros: "The flight was on time. The crew was very nice and helpful. The aircraft was clean."
Cons: "I didn't like that there was a charge for your carry-on luggage and also a charge if you wanted to select your seat."
Pros: "The whole crew was so nice and very understanding"
Cons: "The seat where so uncomfortable it was terrible I just almost wanted to lay down on the floor"
Pros: "Pricing was excellent."
Cons: "Seats were not very comfortable."
Pros: "Free baggage for military"
Cons: "Loud announcing and not classy attempts to upsell us during the flight"
Cons: "poor customer service poor relation of important flight updates and statuses. Will avoid flying with frontier by any means necessary."
Pros: "Nothing good to say."
Cons: "The boarded us twice and deplaned us twice. The airplane had mechanical problems and took them more than 12 hours to fix, because it was missing a part that was going to take them more than 8 hours to get in our airport (not sure where the part was coming from that took them that long). After fixing it the crew couldn't fly because of federal regulations that states the crew can only work for 8 h. After this whole ordeal, my flight ended up cancelled."
Cons: "This airline has lots of extra fees on top of the ticket price. It was $13 to pick a seat each way and $30 to bring a bag. I would never fly this airline ever again. I would rather pay more money and fly United or American Airlines"
Cons: "The flight was delayed and the airline charges for everything. They tried to charge me for my CARRYON bag which is hilarious, and I proceeded to say I would not pay that charge. The attendant let me board the plane anyway and I put my carryon in the overhead without an issue, which deeply concerns me. It seems as if Frontier arbitrarily tacks on that charge, tricking their customers like con artists who will fall for this absurdity. The air conditioning did not work well and they almost forgot to give us water. Maybe they even charged for the water. The attendants were rude. Dont fly Frontier unless you really really really need to save a dime or two."
Pros: "This was my first flight on Frontier Airlines and I had set my expectations very low because the airfare was so low. The plane was spacious, very clean on the inside, the seats were very comfortable, and the staff was very friendly."
Cons: "I have no negative comments."
Cons: "The amount of hidden fees was ridiculous. It added on about $80 after the price it quoted me. The staff on board were super rude to everyone. And you can't even get any food or drinks on board without them charging you more! Ridiculous..."
Pros: "Easy quick boarding"
Cons: "Seats were tiny with very little room. No complimentary snack or drinks and a very annoying pilot that thought he was a comedian."
Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Cons: "Seats are not comfortable"
Pros: "Comfortable seats"
Cons: "Complimentary drinks and snacks"
Pros: "Cheap n effective"
Cons: "Airport work"
Pros: "It is a discount airline - and a good performer in that mix."
Cons: "I am not a big fan of the nickle and dimeapproach."
Pros: "The staff from beginning to end!"
Cons: "The flight was delayed and it was total mayhem at their terminal. 4 gate changes."
Pros: "Efficient/ cheap"
Cons: "The route...."
Pros: "The employee at the ticket counter was nice."
Cons: "The plane was delayed from 5:20 to 6.28,then delayed to 7:30. Then it was delayed again to 8:30. Finally we were told there was bad weather in Detroit. We were told the plane had taken off and would arrive by 10. They said we would get out by 11. Not long after that they canceled the flight and told us it would be rescheduled for 9am on Friday. This ruined a whole day of our vacation. We had to find a way back home Thursday night and someone else take us to the airport the next morning. We lost a day of our time share that we can’t get back. Then we were delayed on Friday from 9 to 10am. We finally got out at 10"
Cons: "The flight was delayed :) Merry Christmas"
Cons: "Lack of features. Snack/pop. NO RECLINING SEATS!"
Pros: "The spirit employee offered me a seat in the exit aisle. My long legs much appreciated it!"
Cons: "It cost us over $200 extra to take carry ons. I didn't read this in the fine print. $59 each carry on! Each way!"
Pros: "The airport, before I got onto my flight. I'm glad spirit allowed me extra time to spend in the airport after the flight was delayed. Surprise."
Cons: "All of it. What was advertised: cheap seats and you pay for everything (checked bag and even WATER). What wasn't advertised (or was, in flight): for fifteen+ minutes the crew was selling a spirit credit card over the intercom. BLARING IT. It woke me up. Why sell more things where your prospective customers can't escape listening to the sales pitch? Terrible terrible business."
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Cons: "Everything! I will never fly with them again! This was the first! Also the LAST!!!!!"
Pros: "The crew was very pleasant"
Cons: "Boarding was messy. The seats were extra cramped. The crew pushed their company credit card very hard which became annoying. The airline nickles and dimes you for everything."
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."
Cons: "Charge for everything"
Cons: "They cancelled my flight 24 hours before, and I had to buy a last minute ticket on another airline."
Cons: "they were rude and uncooperative. They have no type of customer service. If you ask them a question they are short and direct. If you try to work out to find a solution...they just are plain rude and do not make an effort whatsoever to accommodate their customers. They abide by their ridiculous rules and plainly will not work with you. Besides that they started to charge for separate baggage fees. So you'll but a ticket for "cheap" but then they will charge you double for baggage both ways. My boyfriend purchased a ticket and wanted to make changes...they wanted to charge him $100 to change flight info. RIDICULOUS. He ended buying another ticket....Spirit took $200 in fees extra from us."
Pros: "Boarding was easy and the crew was friendly"
Cons: "The charges for our carry on baggage and the flight delays."
Pros: "Perfect time"
Pros: "I was kept in line until it was too late to allow me to get a boarding pass. The 3 groups of travelers before me took an unusually long time as they could not understand why they were not allowed to get boarding passes. The CS Manager did direct me to an airline that I was able to buy full price ticket from."
Cons: "The same excuse was given to every traveler that was in the line with me. I listened to it explained to at least 10 travelers that day. Since that time, I have yet to hear any positive feedback from anyone that travels frequently. You seem to pray on people that do not travel often. The ticket that was purchased for this fight was bought by my wife. She was trying to do me a favor. Maybe some that actually cares about your reputation and would like to see your airlines succeed over time will contact me in an attempt to change my opinion. I can be contacted at firstname.lastname@example.org"
Pros: "Crew was awesome. And fast boarding as well"
Cons: "Seats are horrible no recline and very hard. Also very close to each other a little space would be nice. The fact that you have to pay $3.00 for a water and $4.00 for a soda is ridiculous. Those should. Be complimentary."
Pros: "Nothing! I will never fly with spirit again"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Pros: "We arrived in one piece in a timely fashion. That's it."
Cons: "The rows of seats are incredibly small, to the point the man in front of me leaped out of his seat and accused me of jamming my knees into his back. I was just sitting there and I think he was stretching back into my long legs. Really, there was nothing I could do because there was no room to move my legs out of his way. And the airline DIDNT EVEN OFFER WATER! And let's not forget that we weren't told ahead of time they charge for carry-on bags, so our affordable tickets went up $110 in cost. I will never fly Spirit again."
Pros: "Low initial price"
Cons: "Seats are not proper airplane seats"
Pros: "I liked that the prices for tickets were very affordable."
Cons: "I hated that upon arriving to airport to check in with my one small carry on bag, I had to pay $100 to take the bag with me on the plane. The ticket was only $89 and they charged me $100 for the small carry on bag. how is that logical? I could maybe understand charging $50 since they need to make all this extra money I guess, but charging more than the ticket is just absurd and not logical. This left a very bad taste in my mouth and I will not use them ever again. I feel fooled by them cause there were no messages or warnings about the cost of carry one. Very disappointed"
Pros: "The safe seemed friendly, I had no complaints with them."
Cons: "The airline charges a carry on which I didn't see clearly when booking my flight. They also don't offer complimentary beverages; which isn't a huge deal. However, I would of brought a drink with me if I knew that. The aircraft felt very dirty, the seats had stains all over them. I felt gross sitting in my row."
Pros: "The comfortable seating was the best part of the flight."
Cons: "The main crew on the microphone did not speak clearly. There was no entertainment for the flight even though it was short. Boarding flowed ok."
Cons: "One hou in line to check in. They charge for water.. enough said."
Cons: "The flight was delayed by almost 6 hours. They didn't even try to voucher food or give any free snacks or drinks on the plane. I do not think that was the right thing to do."
Pros: "One of my suitcases got left behind but it came in on a latter flight. My brother in law came in on that flight so he was able to pick it up for me. Saved the airline money on a courier from Houston to Galveston. I still don't have my clothes will pick them up at the ship. I called them to see if they would comp all my luggage on the way back but they wouldn't. I will never fly spirit airlines again. Thought I was getting a good deal on the flight but didn't with there expensive bag check on policy. $166 for three bags then I have to pay the same on the way home. What a rip off"
Cons: "The seats didn't recline at all and the seats were smaller and much closer together than normal."
Pros: "Leg room"
Cons: "Everything worst airline!!!!"
Pros: "The flight was not full so we had extra room."
Cons: "When you purchase your ticket it's very inexpensive. But when you go to check in, you find out you should pay for bags and if you prefer a assign seat you must pay for that also. The extra fees on my flight cost $250.00. You can only purchase food on the plane with a debit card. nothing is free. When you factor that in with the cost of the ticket, the price isn't much lower than other airlines that include the extras in the price."
Pros: "The non stop"
Cons: "Spirit airline"
Pros: "Nice crew"
Cons: "Terrible service. I pay 500+ for an airline ticket and i dont even get a free snack? Should feed the people decent for what we pay. Seats were terrible, no space to rest. Not flying Spirit again unless i hear about some changes."
Cons: "Cancelled my flight at the last second."
Cons: "The additional charges that weren't mentioned when ourchasinf the flight... I have to pay $45 for my carry-on? That's ridiculous. I won't fly Spirit again."
Cons: "Delayed flight, loud crew members talking the entire flight leaving me unable to sleep, tiny rows no leg room"
Pros: "I didn't eat, speak to staff or use entertainment. Seats didn't recline much and were not very cushiony. Longer than a 3 hr flight would have hurt"
Pros: "The flight was cheap"
Cons: "The flight is cheap because baggage is outrageous, so unless you are packing light it's not worth it."
Pros: "The girl that helped us with our suitcases at boarding time was nice and considerate. The airplane staff was pleasant and had a smile on their face. They were also very accommodating."