Cons: "Flight canceled to Seattle had to stay in hotel flight leaving 630 am to Lax with all day layover not getting to tampa until 1020 pm not offered any voucher for free flight for compensation I am very upset about the handling of this and plans ruined for medical procedure scheduled"
Pros: "The crew was professional in every way,"
Cons: "There were a couple of individuals with oversized carry-ons that held up boarding as they tried repeatedly to get the carry-ons into the overhead bins. Utilizing a carry-on sizing tool in the gate area would have identified these two oversized carry-ons PRIOR to boarding and could have kept everyone safer. Instead, passengers behind the offenders were waiting while the bags were opened, items removed, and another attempt made at stuffing them into the overhead bins, all while passengers already seated were subjected to even more compromised social distancing in enclosed spaces."
Cons: "Ticketing was "supposed" to open 2 hours before the flight, but opened a half hour late. THEEEEEN the luggage was lost in Seattle for over an hour, sooooo THE FLIGHT was great. Getting TO the gate, & TEY7NG to get home WITH my luggage.......... NOT SO MUCH!"
Pros: "We landed 45 minutes early and the flight attendants were great"
Cons: "There was no one at the front desks when we arrived for at least 30mins."
Pros: "Even though I was in Group C, I was one of the first to board (Groups A, B, and C were called to board all at once). Since the gate agent said the flight was full and there would be limited space for carry-on bags, being one of the first on the plane was nice. The leg room (I'm 6'2") was good."
Cons: "The crew only did one pass through the cabin with soft drinks. Perhaps because it was a red-eye? Anyway, on a nearly 5 hour flight, I would have liked more than one small cup of refreshment."
Pros: "In flight crew was super great!"
Cons: "The comfort of those Horizon turbo prop planes leave EXTREME room for improvement. I normally won't even fly on them, they are loud, uncomfortable, reek of burnt fuel, etc. but Alaska was not offering JetBlue service for some unknown reason during my needed travel dates."
Pros: "The Crew was amazing & super friendly. They have a 20 minute bag guarantee so you get your checked luggage super fast."
Cons: "On one my flights I had to sit in an isle seat & people kept bumping me while I was trying to sleep but that's really out of anybody's control so I can't fault the airline for it!"
Pros: "Smooth trip"
Cons: "I miss Virgin America so much! Alaska is just another airline."
Pros: "Plane was clean, spacious, entertainment system was great, lots of food offerings. Will fly this airline and aircraft again!"
Pros: "Everything about the staff was amazing. The plane was excellent I like the backseat televisions."
Cons: "Everything about Jet Blue is amazing."
Pros: "Smooth flight. Departed on time and arrived on time. Old aircraft but it was an early flight so slept the whole way."
Cons: "Updated entertainment. More options for food in the morning... still a 3 hour flight. Thanks"
Cons: "New plane...321? The controls for TV on arm rest need to be moved. When I rested my arm on arm rest, I kept mistakenly change the channel!"
Cons: "The flight was 4.5 hours late. No information was really provided as to why it was late. Check in crew at boarding was grumpy. Then headphones at seat didn’t work. They have a credit for $75 to use toward Jet Blue future flight, should have been a $75 refund toward that flight, at the very least."
Pros: "EVENTUALLY IT GOT US TO FLORIDA FROM NJ"
Cons: "THE PILOT/ATTENDANT ANNOUCEMENTS DO NOT BROADCAST THRU THE HEAD PHONES IF YOU ARE USING THE "ENTERTAINMENT" SCREEN."
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "My 8 year old daughter, Ellie, listened patiently to the safety instructions that Beth gave. A few minutes later, Beth came by with a personalized greeting card for Ellie with flight wings. Beth made her feel so special. Thank you, Beth!"
Pros: "Onboard entertainment tv and movies. Free Snacks and Drinks."
Cons: "Newark airport terminal smells and is congested. Flight was delayed several times amounting to an hour delay."
Cons: "plane was 2 hours late to board because jetblue didn't have flight attendants available. REALLY plane was cold, could keep meat in the plane. entertainment screen was way to small, and the sound was awful."
Pros: "Arrived early. Halloween candy distributed. Good legroom and friendly attendants"
Cons: "On board entertainment wasn't great"
No Wi-Fi the entire trip Despite booking a flight that said it had Wi-Fi
After the long flight from Paris and a 4-hour layover I was more than ready to complete the last leg of my journey. We waited a few extra long minutes to ensure everyone’s bags were onboard which I didn’t mind but….😉. Would definitely choose Delta again.
Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "One helpful person at baggage check."
Cons: "We arrived early at recommended time. The line was so long that by the time our family of 6 reached the front, they had put us on standby for 8 hours later, then that flight was delayed. SunCountry owes me not only what I paid for tickets, but also for my PTO used, my spouse’s PTO and the expenses incurred which include food and the UBer because the car rental will be closed by the time we arrive. This may include the extra expense now of a hotel night at our destination. I could not be more disgusted."
Pros: "The pilot was great. The crew were always willing to help and were so cheerful. I found there to be plenty of leg room. I loved the menu options. Overall I had a great experience."
Cons: "I want free pretzels and peanuts throughout the whole cabin."
Pros: "Crew was good."
Cons: "Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate..."
Pros: "Direct flight"
Cons: "Small seating-our knees were sore when we got here."
Cons: "there was a hurricane and we couldn't make the flight since they where evacuating were our house is. we are still hoping the airline will work with us on our tickets. we would like to fly this week to ckeck it out. we would love to hear if you can help us."
Cons: "I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund."
Cons: "Sun Country should warn the average family and business traveler if they intend to cater to drunk 20/30 yr old adults on the first leg of their Florida vacation. Instead, 2 of the flight attendants joined in the loud chants and cheers. The flight attendants attitude was disappointing, and unprofessional. Their motto should be "Party Plane". About 12 loud and obnoxious party goers made it a miserable flight. One flight attendant asked them to quiet down. Two flight attendants joined in with the partying and yelled and chanted along with them. One flight attendant ignored the situation."
Cons: "I was charged unexpectedly for our seats and a carry on when checking in. This was not touched upon when booking the flight. Flight attendants were not friendly upon boarding or unboarding. No snacks or entertainment so I rated them ones as there was no n/a option"
Cons: "We were almost 20 minutes late arriving in Ft. Meyers and there were at least six babies or toddlers who screamed for the entire 3 hour flight. While that's the fault of Sun Country, it was very unpleasant. Also the carryon restrictions are ridiculous. I feel that Sun Country is extreme in allowing only one bag that fits under the seat. That's why all of the overhead bins were empty on a sold out flight."
Pros: "Friendly flight crew, safe and reliable ride, fairly comfortable seat, departure out of MSP terminal 2 is great, and boarding was quick and easy. Also direct flight to my destination."
Cons: "During a maintenance delay the pilot never informed the cabin regarding what the issue was, no complimentary snacks, leg room was limited, no entertainment options."
The waiting area in panama was super crowded, and hot
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Cons: "The plane was shaky, and I was extremely nervous about why the plane was doing that. I’ve been on several American Airlines flights and never experienced this."
Pros: "Boarding in Bozeman was good."
Cons: "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
Cons: "The wifi was never turned on so we never had any entertainment available. This made the flight less enjoyable."
Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
Cons: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"