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I have flown with LOT several times and regret it every time; however, they are the only airline that offers the direct flights I need. Boarding was awful. I was alone with 3 children, including an infant, and we were forced to stand in buses packed like sardines. Then, for such a large flight, there was not even a gangway. I was expected to carry a baby, a carseat, and luggage by myself up the dangerous steps into the plane while the crew RUSHED me. The crew was very curt, cold, and inattentive. No one offered any assistance or sympathy to me alone with kids. There was no ventilation or AC in the plane.

My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!

Issue with boarding, group of passengers on a religious trip coming back to NYC kept trying to change seats, even standing when the plane was pushing back. Crew/Pilot kept very good composure, some passengers got aggravated and started venting out loud but this group created a serious security risk. Crew/Pilot should've been more stringent and called in security or remove them from the flight.

The seat was paid for but given for some different person .

Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not

Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.

No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.

I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.

Flight was delayed by a hour could have been better addressed. Flight was fine with great service by the flight attendants

All good. Didn’t get the seats I booked online. Luckily, copassanger cooperated! Mistake- I failed to verify connecting flight seats details at Mumbai. Staff at Mumbai airport to be blamed equally!

Unorganized, late and they lost my bag for several days.

Delaying more than 5 hours from Belgrade to Tirana Information very rude to questions

They had lost my ticket and despite showing them the confirmation email with the itinerary and receipt of payment for the flight they could not put me on that flight and rescheduled departure postponing it by a whole week

Long delay (6 hour late departure, not informative enough to provide up to date info on flight, poor food quality

Plane was late causing me to miss connection. Flight the next late causing me to miss the rebooked connection. Air seberia I think is more late than on time

Plane was old. Seats were hard and very close together. No in flight entertainment.

This was my connection flight that was moved time ahead for a almost entire day so I lost it and I had to purchase new ticket once I landed in Copenhagen since nobody wanted to take responsibility for moving flight in that way so it’s impossible to make it. Very poor job by Underpricer, Air Serbia and SAS.

Lacking online check in, had to wait an hour in order to check in on the counter even without language.

This flight was better, plane was newer and didn’t have broken parts. Flight crew was very attentive and friendly.

Our flight was delayed from 1st July to 2nd July. But I wasnt informed! Checked my emails,every detail but I was definitely not informed! I and my family went to the airport on 1st July and learned that rhe flight is delayed to 2nd July at the airport! I am going to complain about this. I had to stay ın Kraljevo one more night. Luckily we could find a room. What ıf We couldn't?