You get what you pay for. I don’t recall the fair but this was a bargain and we were safe.
Not enough water served. More snacks please
Poor seating and lost my bag.
Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!
Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad.
Seat comfort and leg space
the fact that the flight arrived on time without delay and the gates were easy to locate.
How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights.
Due to a knee injury, I needed more personal assistance, the custermer service & attention I received was EXCELLENT - from being expedited through the check in, special luggage assistance, special seat selection, wheelchair assistance throughout the security & boarding process to the professionalism by ALL the crew after being diverted to Iceland for a medical emergency of a fellow passenger.
Because of the medical emergency & being diverted to Iceland, the flight time was extended by close to 4 1/2 hrs. The snacks/"food" provided were definitely insufficient.
Again, the staff & assistance received were extremely pleasant & professional from the rebooking process & the boarding & deboarding process to the luggage retrieval were excellent. I could not have made this trip without all their help.
These planes are so small & the seating is so tight that it makes the trip very uncomfortable especially for someone with special needs who might no be able to afford the extra expenses.
- Crew was attentive.
- Personal device entertainment was intermittently functional, had to use the poor onboard display for entertainment. - Internet access was $39.99 for the length of the trip, that price is ridiculous.
Generally everything went smoothly on this leg of my trip.
Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!
The outbound crew was terrific. The flight itself was fine. We even arrived early.
Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare.
Plane was clean
Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?
We got stuck at the airport for 20h because of westjet not having a pilot.
Liked the convenience of flying so close from home the crew was amazing dealing with a difficult lady. And the girl I sat beside is now my friend. Woohoo
Staff and aervice was great! No complaint!
We had to put our carry on bags a little far away from our seats
We were not sitting together...we are both seniors and my husband has only flown 2 before....our seats were booked together and I am assuming due to our flight cancelled on Jan 8 and rescheduled on the 9th that could be why. No room to stretch your legs, for those of us who have circulation problems....
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|Flights Arrive in||Austin Bergstrom|
|Flights Depart from||Montreal|
|Airlines||American Airlines, United, Delta, WestJet|