Movie selection was great! Thank you for having a vegetarian food option.
New system with Canadian customs was fantastic. Went through really quickly.
I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!
Flight attendants were courteous
We have to buy our own food
MIGHT give me a refund, and not WILL give me a refund
Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department.
In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!
Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice.
They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid.
Very bad organization Changed seats for everybody and no priority to board
Comfortable flight good crew and entertainment
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