I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The plane was comfortable and the small amenities like the sleep mask and blanket were nice. The entertainment choices were better than most flights. The restrooms, though not super clean, were nice because of the automatic sensor features they employ.
The food wasn't that good and I would have liked way more water than 3 small cups for an 8 hour flight. I saw some people with large bottles of water on the plane, though I was told that I had to throw my water bottle away at the airport - this was AFTER I bought a bottle after going through security and customs but before boarding a flight. When I asked for water, I was told that they would come back around, even though a nearly full bottle was on the cart next to me.
The lights would come on at random intervals, which was bizarre.
The chair is very tiring
Very tight space between chairs
The food cold and wrapping was wet with water !!!!
No entairtaiment movies for almost six hours.
My entertainment screen quit working after the first couple of hours, as did the screen in the seat next to mine. The crew completely ignored the call button I lit. I tried to talk to three of the crew about the problem and each one said they would come look at it or send someone and no one ever showed up. It was also difficult to get any other attention from the crew, who were usually reading or eating.
The plane itself was fine, except for the screen. The bathrooms got a little messy and little was done about it.
Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!
All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.
The crew is very friendly and accommodating. Food was decent.
Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.
Price
Many empty seats so you could stretch out if you wanted.
Timely departure & arrival
Inadequate beverage service - only with meals, not even water offered at other times, and on flight from Casablanca to Dulles they would not allow you to carry on water. I arrived pretty dehydrated.
Having to go through Casablanca airport was the worst part - even though the flight itself was okay, the airport is so unpleasant I would not fly this airline again anytime soon - noisy, smelly, security is disorganized and slow, hardly any signs / directions and the ones they do have often aren't correct.
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