Cons: "Delayed for hours on runway"
Pros: "Everything was amazing"
Cons: "Nothing really."
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Easy, fast, simple. Not crowded."
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Pros: "Everything. Always an excellent and professional experience."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Cons: "Value for the price."
Pros: "The boarding process was smooth ."
Cons: "The cleanliness of the seat and tray area."
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Pros: "Everything went smoothly"
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Pros: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
Cons: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Cons: "Felt like I was sitting in my neighbors lap!"
Pros: "I liked the fact that the flight left on time and landed ahead of schedule."
Cons: "The flight was rough. The coffee was horrible though."
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Pros: "Lady said she was taking the seat I paid an upgrade fee for. Crew did nothing. Said I should take her seat."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "We flew Business Class from Atlanta to Punta Cana and loved the crew but weren't happy with the lunch portions or options; however, the return trip in Business Class the flight crew were good and the food selection and portions were what I would have expected for the upgrade. Thanks Delta! The pilot even got us in an hour early! Never had that happen before!! Kudos!!"
Cons: "The tray tables always seem to need a good scrub in all the cracks and edges."
Cons: "Delayed for an hour and a half because of a flat tire"
Cons: "Flight attendant was very aggressive and confrontational."
Pros: "On time flight, entertainment and food options."
Cons: "Uncomfortable seats."
Pros: "Easy boarding. Crew was friendly."
Cons: "Both the to and return flights, I was never able to get their entertainment to work on my iPhone. The website fails to load in the browser even though I’m on their in flight WiFi and following instructions specifically"
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "Great Crew"
Cons: "More room"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Everything was great!"
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Cons: "Your staff needs to utilize better communication. I scheduled the first flight of the day, and it was delayed. We were stuck on the tarmac for an hour without anyone telling us what was going on. We had to return to the gate to refuel and we left at the time we were suppose to arrive to Charlotte."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Very good service"
Pros: "Crew was kind!"
Cons: "Seats bigger"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Legroom was great!"
Pros: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Cons: "Past was dry... It was the first time but changed my experience"
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "Said it all above"
Cons: "Said it all above"
Pros: "Accommodation of letting me and my kids sit together."
Pros: "The flight was delayed 4 times until we were unable to make our connecting flight. We were sent home to try again tomorrow. Meanwhile other flights AA made their connections. Total bullshit. I suggest they couldn't round up a crew."
Cons: "You are kidding."
Pros: "The crew remained calm amidst the 2nd attempt to board after delays in landing gear tire changing."
Cons: "Cramped. Had to pay for wireless on plane."
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
Pros: "Flight is only an hour so not much to get wrong."
Cons: "We were delayed and I felt like information could have been shared with passengers in a better way."
Pros: "The flight was on time and the crew efficuent"
Cons: "The airplane was cold."
Cons: "NOT HAVING A SEAT ASSIGNMENT UNTIL RIGHT BEFORE BOARDING"
Pros: "Crew very polite and helpful"
Cons: "seating tight"
Pros: "Didn't have to pay for seats but still able to sit with travel companion if booked together."
Cons: "Pay for everything on flight, including water."
Pros: "Everything. The best flight I’ve had in a long time."
Cons: "All was good!"
Pros: "stewardess was pleasant"
Cons: "Plane was 4 hour delayed luggage cost very expensive it makes them no cheaper and probably more expensive than other airlines"
Pros: "A320 aircraft great ....could use more leg room........flight attendants great!!! boarding was organized. Myrtle Beach airport fast ...convenient.....beautiful....a pleasure"
Cons: "online reservation was frustrating.......too many separate charges.....took way too much time......I got to airport with pre-ticketing but no instruction to go directly to security..... could have instructed online to go directly to security."
Cons: "It was delayed 3 x, then on again, however I received the text post boarding so I missed the flight!"
Cons: "Way overpriced. I will never fly on Spirit again."
Pros: "On time, great crew, no complaints :)"
Pros: "zero problems"
Cons: "all great"
Cons: "I don't like paying for a seat a bag everything just give me one price and I'd be happy and don't be late"
Cons: "The fact that a carry on is $50."
Pros: "Flight took off and landed early. Very efficient!"
Cons: "The plane was a little dirty."
Pros: "The upfront cheaper pricing. Turned out to be very misleading."
Cons: "The policy of not being able to check your bags until 24 hours prior to boarding. Then paying 95 bucks for two bags!!!"
Cons: "My flight was canceled in the morning via email. I callled the airlines and was given different reasons for the cancellations. We were flown out of Myrtle the next day, but the airlines did not cover our hotel cost. All we were given were 2 50 dollar vouchers to be used again on Spirit."
Cons: "Credit card sales pitch"
Pros: "Comfort of seats."
Cons: "The up charge at the gate for 2lbs over limit"
Pros: "Friendly (and funny) staff and flight attendants. On time. Comfortable."
Pros: "Cheap ticket. The seats were roomie enough. Great staff."
Cons: "There was a half hour delay, but we made up for a lot of it in the air. We only arrived 15 minutes late."
Pros: "Nothing redemptive was done by Spirit or the staff."
Cons: "The flight was canceled after being moved forward and then delayed. Spirit personnel at the desk didn't know the flight was even canceled and then, when they freceived the update, finally offered either the next flight out or a refund. However, no vouchers were offered even though the next flight out was a full day later so hotels and meals were at a loss to all customers, in addition to the full day delay in travel plans. I also never received an email notification of the cancellation and only received the flight delay email an hour after I received a gate change notification that had the flight time crossed out."
Pros: "All the crew members are always friendly and joking around. Thy make sure the plane gets boarded quickly and it's a pleasant atmosphere :)"
Cons: "Our flight was delayed, originally set to depart at 2p, and they said it would be delayed until 3p due to maintenance issues. We ended up departing at 2:40p, which was nice that they overestimated the delay!"
Pros: "The diect flight"
Cons: "Additional cost. There wrre no savings by flying w/spirit. $52 to check lugguage plus $30 additional if ovet 40lbs. $82 total. Will not fly again if luggage needed"
Pros: "The spirit team helped as much as they could"
Cons: "We had engine problems and our plane was delayed 5 hours because of it. I missed my whole Friday night in Cleveland."
Pros: "Did not like anything"
Cons: "Worst flight experience I have ever had"
Pros: "The crew was friendly and the planes were new."
Cons: "The flight was delayed by an hour and no explanation was given for the reason why. Also, there was very little leg room and I don't think the seats reclined."
Pros: "Flight landed 25 minutes early and seats are very comfortable."
Pros: "Stewardesses were fun"
Cons: "Not knowing about baggage rules and fees until I got to the gate"
Pros: "It was easy to get through security and boarding was smooth. It was also cheap and quicker tHan other airlines! It seemed crowded, but I know it was spring break time."
Cons: "I asked a male crew member if I could have a small cup of water so that I could take my medicine. And he was not very nice about it"
Pros: "Clean, spacious airplane. The flight was fast and smooth!"
Cons: "$55 baggage fee is absolutely insane."
Pros: "Flight was on time. Crew nice & friendly."
Cons: "You have to pay for everything and the brand says it's the cheapest flight you can find because you don't pay for snacks, drinks, etc. Southwest is still by far the best even offering cheaper flights which include Luggage without additional cost."
Pros: "Extremely easy boarding"
Cons: "Selling of spirit credit card Cramped seats"
Cons: "Two delays then finally a cancellation."
Pros: "SERVICE AT CHECKING"
Pros: "What was great- the pilot or male steward cracked a joke right after we landed...everyone laughed...thought I was in southwest"
Pros: "The price and on time"
Cons: "The distance between seats"
Pros: "Humorous in-flight announcement, i.e. "If you don't know how to put your device in "airplane mode", there's a 3-year old in the back to help you.""
Cons: "My initial flight from Cleveland to myrtle beach changed times. I was not notified of this change causing me to miss the flight. When I called the booking agency nothing was done to try to correct this error. My itinerary always showed the incorrect flight time. I will never book with kayak again."
Pros: "The price and convenience of the non-stop flight"
Cons: "Compared to the flight to Los Angeles staff was very mediocre compared to other airlines very uncomfortable planes"
Pros: "I liked the fare and the non-stop flight. They boarded promptly and efficiently and arrived as scheduled or sooner. I'd choose Spirit again."
Cons: "I would have preferred the seat being able to recline a little, but otherwise it was comfortable and clean."
Pros: "The front seat with extra seating area and extra leg room was great. Comfortable for an older person . Thanks"
Pros: "Boarding was quick, crew was friendly, and crew was accommodating to family on board which was nice to see"
Cons: "No food,!no entertainment, cramped seating"
Cons: "They cancelled the flight & never contacted me"
Pros: "The only thing I liked was how nice the stuartists were."
Cons: "The delays. The lack of reporting the delays! The longest wait to claim baggage. Missing my other transportation because spirit airlines can't get their stuff together. I will never ever fly with spirit again. I can promise you that!"
Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."
Pros: "Nothing much."
Cons: "Everything. Not flying with them again."
Pros: "The crew was professional."
Cons: "Terribly uncomfortable seats that did not recline."
Cons: "they switched my departure time to an hour and a half before i was supposed to leave, so when I showed up an hour before my flight they said, "ohh that already left, and we are not giving you a refund""
Cons: "Water. Water. Death by Thirst."
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"