Daily cleaning, installation of cabin HEPA filters on flights from the Netherlands to Portland
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,106 active cases of COVID-19 diagnosed in US and 0 deaths as of Mar 6 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Again all was perfect"
Pros: "The plane was very new everything was good"
Cons: "Nothing considering the situation"
Pros: "Everything was better than expected."
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Cons: "Food is always bad."
Cons: "Cheerless stewards could perk up."
Pros: "Always Veg Meal for All"
Cons: "N A"
Pros: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Cons: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."
Cons: "Boarding wasn't by zone but all at once."
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Cons: "Ear buds that allow me to hear the movies clearly; better equalization of the treble, bass and volume. I had to constantly turn volume up and down because of fluctuations in the movie sound track."
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Pros: "top notch KLM are the best"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "Change the movies more ofti"
Pros: "the food was really top notch and service was great and friendly"
Pros: "Good seating, great food, good service."
Cons: "I fly regular this was an excellent flight"
Pros: "Easy and on time and Delta Comfort is always the best. Easy boarding process too!"
Pros: "The crew was amazing"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"
Cons: "They run out of options because I was sitting at the tail of the aircraft. So I didn't eat much."
Cons: "Food service seemed a bit rushed. The cart came by to retrieve trays and I wasn’t finished yet."
Pros: "When we need help but nobody come to help ."
Pros: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Cons: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
Cons: "Just not very pleasant, I guess you get what you pay for"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Pros: "seating placement was perfect..."
Cons: "Ran out of snacks by the time they got to my row"
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Cons: "No dairy free options!"
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Cons: "Dutch sub titels on fims would be good"
Pros: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Cons: "Not a lot of family movie selection"
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Cons: "Pasta on board is heavy, lighter meal option is preferred"
Pros: "I was able to sleep!"
Cons: "Could not get comfort upgrade"
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Cons: "All was well"
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Cons: "Flight delayed. Had to hurry to get to my train."
Cons: "Smooth and easy"
Pros: "Good for an economy flight"
Cons: "Too long"
Cons: "they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats."
Pros: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Pros: "Crew was amazing, we were well-fed and service was great!"
Cons: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Cons: "Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills."
Pros: "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
Cons: "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "Well the food was very good. Which i didn't expect how good it was. And the crew were nice people."
Cons: "well we were delayed twice. One in Schiphol and the other in Philly. Wasted my time and everyone elses."
Pros: "The scheduled te"
Cons: "Old plane entertainment was not working properly for a 8+ hr flight? WiFi wouldn’t connect. Dingy interior."
Pros: "American did the right thing and turned around our flight when a passenger became ill. Despite leaving very late, the pilot was able to make up time to Philadelphia so we were able to make our connection."
Cons: "Recovery of this unplanned event was poor at best. Had to leave for the airport at 6 am only to then wait for 6 hours before we could board. to make matters worse, American then scheduled wake up time for all of the passengers for 4:40 am. I don't take that long to get ready. They did not do a very good job communicating to us on how they were going to recover from this unplanned event."
Pros: "Great movies and food"
Cons: "Being delayed"
Cons: "Seats size and bathroom are horrible. I don’t know what to rate for food. They don’t serve you anything but a drink."
Pros: "Operated by American Airlines and the crew was polite and attentive."
Cons: "Economy Class is a Beat Down, but what are you going to do?"
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "friendly crew, great service"
Cons: "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
Cons: "The changed of flight from.BA To American airlines."
Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Pros: "Price and service"
Cons: "Outdated airplanes"
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Pros: "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Cons: "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
Cons: "Complementary reservation 24 hrs before flight. B-757 was smallest airplain I ever fly over atlantic."
Cons: "First flight got cancelled without explanation. Then I couldn't get a follow up direct flight so I had to wait 2 days. Then when I finally flew there you lost my suitcase and I had to wait for that for 2 days!!! I'll never fly Iberia again!! You didn't even try to make up for it. And the guy at the counter was straight up rude."
Pros: "What did you like? The crew was extremely polite and greeted us when we entered the cabin. Willing to assist us if we needed assistance. they got us seated straight away, and we were off, they brought the beverage cart out straight away, offered us a snack of pretzels and a drink. it was pretty quiet on the flight a lot of tired people who just came from an international flight and just wanting to get home. both flights were on time. I haven't one bad thing to say about American Airlines"
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Cons: "no personal tv in each seat in the international route"
Cons: "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
Pros: "This wasn't a British Airlines flight! We ended up being on a crappy, ancient American Airlines flight instead of the BA flight we had booked. It is very duplicitous to purchase a ticket for an airline with a great reputation and end up on a genuinely lousy flight on a totally different airline (especially one like American, that I would never book!)."
Pros: "it was an american airline flight. good trip"
Cons: "Older American Airlines plane had the old monitors showing cabin the same movies. Difficult to see and hurt my neck. You don't expect this on overseas flights."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pros: "it was all very easy and good."
Cons: "Unexpected layover in maine. Worst and oldest planes I have ever flown in. Absolutely no entertainment options or Internet from Amsterdam to san francisco!"
Cons: "There was no Entertainment. No Screens. Nothing. Except one small tv on the alley. I can so no entertainment for so ever"
Pros: "As somewhat experienced travelers, we know to keep carry on luggage as tight as possible. I was pleasantly suprised to see that overhead bins were not full! We didn't have seats next to each other initially, but the gate agent put us in the exit row with extra legroom!"
Cons: "Nothing comes to mind."
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Pros: "That it went smooth and had room on the flight. Crew was good."
Cons: "Need more than just pretzels on the plane to give out"
Pros: "Flights were on time. Airport was clean."
Pros: "No much"
Cons: "There was no tvs- extremely old plane. Which makes for a very long 9hr flight. No wifi and no outlets to charge devices. Had to go to back of plane and ask for water and come- staff didn't come round regularly enough offering beverages."
Pros: "Nothing. I will never fly an American / American code share flight abroad again. I cannot believe they are flying this plane for trans-continental flight in 2016."
Cons: "1980's 757. Literally, I flew on planes like this in the 80's. American, please get with it. This was a horrendous flight. No in flight entertainment at all in 2016 on a 9+ hr. flight is unacceptable. Couple that with 1.25 hour delay AFTER the plane boarded. You should not be flying narrow body jets on flights this long. Much less ones with old, uncomfortable seats and zero entertainment options. I don't mean to sound entitled but this experience was night and day in every capacity (comfort, food, service, entertainment) from my flight to Europe on BA. Sad. Lastly, I sat next to a off duty American flight attendant who was quite rude."
Pros: "The fact I made the flight"
Cons: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
Pros: "Pretty comfortable"
Cons: "Uncomfortable; charged $50 for checking bags only to see them checked for others for free at the gate. Seat selection on our three flights that day were ignored on 2 of tge floghts."
Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Pros: "Seat was very comfortable and noise cancelling headphones were nice touch."
Cons: "Was not used to business class seat and it wasn’t that intuitive."
Pros: "Electronic shades!"
Cons: "Timing of meals. The first meal was 2 hours after take off."
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."
Cons: "improve the accompaniment of the drink"
Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"
Cons: "Everything was seamless and i have no complaints. My return flight was cancelled amd i was automatically put on a different flight, and instead of waiting more than 2 hours from boston to get to canada, i was put on an earlier flight for which i am thankful for. However we couldnt take off as delta was clogging up the way to the runaway so ended up waitimg an hour to taje off which was ridiculous. Hope delta hires more ground crew so that others arent inconvenienced in the future."
Cons: "It was good"
Pros: "considering all the delays, both in delay in leaving Amsterdam and holding pattern due to thunderstorms in Toronto all went well in a very long day."
Pros: "I enjoyed the crew, the food and the entertainment. The crew did give us peanuts for our extra 5 hours on the plane."
Cons: "We were 3 hours late for departure and took 2 extra hours in the air because of re-routing. The seats were abnormally stiff and went back so little that it was extremely hard to fall asleep during the 18 hours we were on board. The crew was unwillng to let us bring our instruments on board and thus, they cracked from the air pressure during the flight."
Cons: "The entertainment system was broken on this flight."
Pros: "Great airline for food and service."
Cons: "For couples traveling in business Air Canada's seating is designed to de-couple by placing barriers between seats . They need to try Emerites to check out how a pod should work Entertainment is limited"
Cons: "Horrible, the most uncomfortable plain I ever been to"
Pros: "Not great seating on this smaller plane for business class. Staff was good. Didn't eat so don't know how the food was."
Cons: "Business class seats were small. No difference from economy"
Cons: "The seats were a little narrow and it made eating the meal a little difficult."
Cons: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Cons: "Many of us were refused boarding on the connecting flight. They gave away our seats. I arrived at the transvfer counter50 minutes prior to the flight. I was first. Gave excuse that bag must go with me. Customs confirmed that this is AC not customs. To add insult, they flight to Montreal was late, the flight to Boston was late, and finally my bag NEVER was on either flight so there excuse was an out right lie. I missed half the weekend home in over a month. AC doesn't value my time and I don't value their service. Every time I go back to this airline I realized why I left. Going to Asia; don't get suckered into using this route. BTW a friend on PVG-YUL-BOS never made it as well. AC still using a CRJ200 that can't land in weather. NOT A BUSINESS CLASS EXPERIENCE."
Pros: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Pros: "Great crew and on schedule."
Cons: "One of the better flights I have taken no complaints."
Cons: "An international flight, yet no food, and had to purchase beverages and ear buds."
Pros: "Boarded promptly. In flight entertainment on AC is always great."
Cons: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Pros: "New plane with comfortable seats, good food, and decent entertainment selection"
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Cons: "flight was booked as Lufthansa, but Lufthansa would not allow seat selection and air Canada would not recognize Lufthansa booking code, so we were stuck in middle seats for 8 hr & 5 hr flights on third section we in in very back of plane even though there were better seats available"
Pros: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Cons: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."
Pros: "The Crew was the best people ever"
Cons: "Not about the flight but about the Kayak service, I bought the ensurance but it didnt let me change my flight anyway"
Pros: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Cons: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"
Cons: "Flight got cancelled then accommodations were extremely unorganized."
Pros: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Cons: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Cons: "Air Canada lost my luggage, customer service was very vague and unhelpful, did not get my bag back for almost a week."
Pros: "No food service from Toronto to LA. And when I asked for item to purchase, it was not available."
Cons: "No food service - only purchase"
Pros: "The crew are very friendly and helpful."
Cons: "Seats are very small with little legroom. My husband is 6"1 and sat in a middle seat. His knees were jammed into the seat in front of him. Full flight so he could not be reseated. There is no entertainment system which was ok since it was a red eye flight. I've have flown on many local and international carriers and the space on this aircraft was amongst the smallest I've come across."
Pros: "IT was a good non stop flight. A little uncomfortable for long legged people---but OK. We really liked the NON STOP Thank you AIR CANADA Erica Ann and Nicholas"
Pros: "A wonderful agent named Danyelle Mariner in Raleigh did an excellent job finding us an alternative flight when she saw that we would not make our connecting flight in Toronto. Thanks"
Cons: "There seems to be a problem with the Toronto flights in the afternoon. If they are all being rescheduled change the plan."
Cons: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."
Cons: "Ran out of salmon for meal"
Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"
Pros: "Friendly and professional staff"
Cons: "Entertainment system is crappy and looks like it's from the 1990's. It needs a serious overhaul. I reserved windows seats and showed up to check and had been placed in the middle."
Pros: "Entertainment system was nice and I had a good seat on the aisle with no one in the middle, which was lucky."
Cons: "Getting checked in London was a pain. Air Canada had changed my original flight over (a change I wasn't happy with) and then when I got to LHR had marked my record for a change fee! Left hand doesn't know what the right hand is doing. Crew was generally inattentive, absent, and hardly friendly. At one point I was instructed how to load my (tiny) food tray properly after the meal. I am sorry but you are working for the airline and I am paying for service, which I didn't get."
Pros: "Entertainment was good."
Cons: "My partner had injured his knee and it was quite swollen. When we phoned and also went to an AC agent at the airport, we were told there was nothing they could really do as far as leg room; Heathrow reps were kind enough to offer a wheelchair when we arrived. The frustrating part was when we were on the flight, there were multiple rows which only had 1 person seated. There did not seem to be any empathy, understanding or patience for our situation and it did not feel great to be treated with annoyance and disdain."
Pros: "The sits were comfortable. More space between sits."
Pros: "boarding was quick, organized."
Cons: "my in-seat personal tv was broken. If there hadn't been other empty seats, I would have had to sit with no IFE the whole flight."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Pros: "The crew was friendly and multi-lingual. The food was fine and beverages were frequently offered. I live in Michigan, but flights from Windsor (via Toronto) to Europe are much less expensive, so well worth the drive over the border."
Cons: "This airline only allows for one free checked bag when flying internationally. The checked bag size is stringent (but at least travelers are notified about that several times when booking and paying on line. The movie options are limited, but still enough variety to find something to watch."
Pros: "For the most part all crews were courteous and friendly. Early boarding for a disabled person traveling with our family was problematic on each leg of the trip."
Cons: "Not being informed of the reasons for the delay of almost four hours in the Toronto to Amsterdam leg was a major disappointment. Legroom on both transatlantic legs was a problem as well."
Pros: "Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!"
Cons: "All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future."
Pros: "I will fly Air Canada again but will probably drive to Toronto to catch a plane, rather than take the connecting plane out of my own city.There's a Tim Horton's at the airport!"
Cons: "Flight from our small city was late leaving and we didn't find out about the delay until close to the take off time. The reason given to us was that there was too much air traffic in Toronto. Couldn't this have been planned better? Not the fault of Air Canada."
Pros: "The flight attendants was very curtesous."
Pros: "The flight was on time!"
Cons: "Boarding and deplaning always takes a long time."
Cons: "Free wifi"
Cons: "United is awesome."
Pros: "Flight was comfortable."
Cons: "The check in process was a nightmare at Amsterdam airport. Partly due to the not being able to check bag straight through, multiple visits to counters, long lines for dropping off bag, and in ability to check in on line or on app from either Lufthansa or United. Each site said visit the other site."
Pros: "Not too late. Older 767-400 planes are not comfortable but are reliable."
Cons: "Amsterdam airport Schiphol is among the very worst in Europe. I will never fly thru Amsterdam again. Truly miserable experience despite being a Business class traveler. The United crew was mediocre at best. Food was not good. Disappointing."
Pros: "Very kind and professional cabin crew."
Pros: "Safety and crew’s are best"
Cons: "It would be great if airlines would identify where infants are sitting when it comes to upgrading seats. I spent $350 so my husband and I could be kicked and pushed non-stop by a screaming and crying infant. If we had known, we would’ve saved our money and just sat in economy."
Pros: "One attendant did it all. And very well. Impressive."
Cons: "More snack options."
Pros: "Seats were better than usual. On time."
Cons: "Jammed full, not enough overhead bin storage. Too many people allowed to bring on WAY too much as carry-on. Badly managed. Wasn't Lufthansa, was a code share on a United flight. Wish it was Lufthansa, which is what the ticket originally was supposed to be. Bait and switch!"
Pros: "Very well-run flight. Crew was on top of everything. Very cheery."
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Cons: "Long delay."
Pros: "Great. I had no issues with boarding."
Pros: "It was nice and smooth. The crew was great, especially Urere, our stewardess. Comfort and food were good, on par with the nickel diming of airlines."
Cons: "Comfort can be greatly improved."
Pros: "The thought of getting out.Bad day for United Airlines."
Pros: "New Polaris Business"
Cons: "Cabin crew"
Pros: "For the most part the staff made an attempt to help me get onto a flight. I think."
Cons: "I had to go on my trip a few days later due to a work conflict. I never changed my itinerary because I didn’t think it mattered. I bought a new one way ticket on a different airline and went to get on my return flight that I had paid for and was still receiving emails about. I got to the airport to check in for my return flight and it had been canceled because I didn’t get on the first leg. I was never notified and they couldn’t get me on the flight I wanted because it was leaving in less than hour(which is a stupid rule). And to get me on a flight the next day would cost $2500. No thanks. And before anyone tells me that it’s in the fine print that they cancel a flight if you don’t show up, save it. We all know people don’t read all that. Be a human being. So if your plans change, make sure you officially change your plans, because they may go above, but probably not beyond. Oh and it took quite a long time for them to figure out what happened. If they had realized and I didn’t spend so much time on the phone with customer service, I might’ve been outside the hour window requirement."
Pros: "Good food seats lay flat to sleep on business clas"
Pros: "Again, on time and great crew."
Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Cons: "Sat by emergency exit and it was very cold"
Pros: "Arrived 1 hour early!!"
Cons: "no complaints"
Pros: "I did like that it was pretty fast"
Cons: "Crew was rude, super unfriendly and not understanding with my toddler"
Cons: "Plane sat on rinway in Newark. For 4 hours before takeoff with no explanation provided. I miissed my connection to Dubrovnik. I was flown from munich to frankfurt and then to zagreb. I was put up in a very low class hotel. I aarived in dubrovnik at noon the following day. This caused me great anxiety and aggravation and a losd of a full day of vacation."
Cons: "Air temperature was too warm which caused nausea."
Pros: "Not really impressed"
Cons: "I think Kayak wasn't clear that Lufhansa and United are partners....all that Kayak put on my ticket was United. When I went to JFK I could not find United international and the airport info people said it's Lufhatnasa and then when I went to Schipol airport and went to Lufhtansa they said there is a United international check in. Kayak cost me a lot of walking and delays because they were not clear on what airline out of which airport."
Cons: "Sorry not to have had recreatiegebied towel before Dinner."
Pros: "How empty the plane was so multiple seats for just myself. Also staff was great, very polite and helpful."
Cons: "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
Cons: "Entertainment Did not work properly."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Pros: "Wonderful assist personal. Plenty of water/fluids and food"
Cons: "PA was far too loud!"
Cons: "there weren't any movie options. the crew put on three or four movies that started and ended at their own designated time."
Pros: "Eventually they moved us through realizing they were going to have an empty plane if they didn't"
Cons: "Terrible check in. Thought I reserved a seat on Lufthansa only to find out that United changed it."
Pros: "The crew was friendly and even fun"
Cons: "My seat did not recline at all. I believe it was broken."
Pros: "On broading support was outstanding. As this was our first international trip we appreaciated all the help provided. The food was excellent as well as comp drinks."
Cons: "Could not see outside the plane. Maybe camera pointing below the airplane and its signal feed into the television channel.."
Pros: "The crew were very friendly and helpful!"
Cons: "It took WAY too long to check bags."
Cons: "I required a wheelchair from gate to gate, on each gate I had to ask for it a few times, regardless that it said so in the computer. On one departure i bearly made as we ran really late. United reps seems kind of moody. Waiting for so eone to pick me up last minute made for a really stressful trip."
Pros: "ONLY 3 OF 10 CHECK IN DESKS OPEN FOR 250 PEOPLE. TOOK OVER 90 MINUTES."
Pros: "The service was outstanding. There was a lot of space between the seats. A lot of movies to choose and the best part you don't have to pay for it. Nothing like other airlines. This is the best by far!"
Pros: "Food was not great. Not enough recline in economy to really get any rest."
Pros: "The crew was efficient & the food was pretty good."
Cons: "The headrest was a little uncomfortable"
Cons: "It was an older plane and was not as comfortable. I found the staff on my side especially to be unprofessional and curt in their responses. One lady was chewing gum the second half of the trip. I also found their drink cart was not stocked properly and they would have to ask across the isle during all three drink services as opposed to prepping their cart."
Cons: "we had a 3 hours delay"
Pros: "Boarding was good"
Cons: "attempted to provide too fancy of food; but the options and taste were bad....also, on our trip to London, 1 of our 4 entertainment systems did not have sound and on our return trip 1 of our 4 entertainment screens did not work.....although the movie/tv show options were pretty poor"
Pros: "Staff had a great attitude. When I complained about the coffee she apologized and said they were getting illy! I cheered."
Cons: "The entertainment screen was the size of a small postcard with terrible resolution. The choice of movies was a fail as the lack of English was also. Felt like I was flying on. Dc10 from the 50s."
Airlines flying from the Netherlands to Portland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Netherlands to Portland
Masks required on board, masks provided on flights from the Netherlands to Portland
Social distancing seating
Middle seats unavailable to book on flights from the Netherlands to Portland
Testing for antibodies, testing for symptoms for flights from the Netherlands to Portland
Waiving of change fees. Search flexible flights from the Netherlands to Portland