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There were empty seats and the very polite flight attendant offered for me to move without me having to ask.

I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline.

Missed that connection -and the two that followed .

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Polite flight staff. Easy check in.

My initial flight from PWM to DCI was canceled within an hour of boarding time, and reschedule for a whole day later. Despite calling customer service, I was offered no form of compensation or alternative route at that time. My rescheduled flight for the next day had a last minute gate change, and then was then delayed for over one hour. I wasn't alerted until I was already at the gate. On my return journey from DCI to PWM, I was not given a seat assignment, my gate was changed 5 minutes before boarding, then the flight was delayed 45 minutes before the initial boarding time. After boarding, our plane was delayed on the runway for over an hour due to a mechanical problem. I was supposed to arrive home at 11:30pm, but did not land in Portland until 1:15am. I understand that unexpected problems occur, but not ONE part of my trip went according to the itinerary. Even the adjusted schedule eventually had to be adjusted (or readjusted). Each of these schedule changes meant I missed out on some very important events. This flight was affordable, but not cheap. Had I known I wasn't able to make certain appointments, I would have reconsidered even spending the money to make the trip. I'm very disappointed that American not only did not over some form of compensation, but flat out denied me any sort of voucher when I very meekly asked. Why should I consider spending money on another flight with American in the future, when I CANNOT count on any sort of schedule reliability? Or, when things go wrong, I cannot count on being supported as a valued customer through some sort of compensation?

The flight was cancelled, which was not resolved by the airline.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Over four hour delay due to "crew unavailability."

Not much to say about an hour flight. Coffee could not be served due to weather conditions, not airlines fault.

This flight was cancelled and the later flights to Portland were all full, so I was offered a flight to Boston instead, with no refund for the bus ticket from Boston to Portland, and of course my bag did not arrive with me.

Very polite, upbeat crew

Newark airport a mess!

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable.

On time and friendly to Portland as always.

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.