I love the internet, but I don’t like the kids behavior, yelling and be disrespectful to others passengers
Pros: "This time NOTHING"
Cons: "Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue"
Pros: "The crew was amazing!"
Cons: "Everything was fabulously executed."
Pros: "Crew was amazing flight was fast and seats are comfy"
Pros: "Good crew"
Cons: "Food options & Entertainment"
Cons: "schedule, food, personal so bad"
Cons: "Flight was delayed for 3 hrs"
Pros: "Flight left quick and everything was in order"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Pros: "The crew"
Cons: "Everything good"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Pros: "Crew was very polite and accommodating"
Cons: "Flight was delayed 4 times. We had to cancel other reservations and wasted a day traveling instead of a quick 4 hr plane ride."
Pros: "El tiempo para entrar a los gates y pasar aduana fue extremadamente largo. No había organización el personal a cargo no manejo bien el orden de llegadas y turno."
Pros: "It was good. People were accommodating."
Cons: "We had to wait 30 minutes for a crew member to show up which delayed our flight."
Pros: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Cons: "The boarding process"
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "Friendly staff, informed during wait on runwayabout when /why take off delayed, quick exit."
Pros: "Arrived on time"
Cons: "There were no problems"
Cons: "First i did check in snd told everybody that st that time 3 hours before flight they can't check the Luggage so de has to wait 20 minutes more and do the line again y just to check in the Luggage having already the boarding pass,then they change the gate 2 times and nobody knew where to go and no representive or notification there for half hour y before boarding time."
Pros: "The flight attendant was very nice changed me to a seat with a working tv and gave me a drink"
Cons: "My tv didn’t work"
Cons: "No movies or entertainment to watch during the hard trip."
Cons: "Can’t have a free bag under the plane."
Cons: "Flight was delayed at departure. Long taxying to gate on tarmac. Restless children onboard. Was happy when door opened and fresh air came in. Staff was very courteous giving the circumstances of a lot of spillage by passengers of snacks brought onboard."
Cons: "Both flights were delayed and now sitting on the tarmac at my destination airport for half an hour and counting (at 12:30 AM) because of an outbound Jet Blue flight? My flights coming in last week via Jet Blue were also delayed, causing me to miss my connection and spend a day in the airport. Hate this airline and will absolutely pay more to never fly them again."
Pros: "It was on time, friendly flight attendant and the flight was very snooth i was so relax i fell asleep"
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."
Cons: "The seats barely reclined it was very uncomfortable and the entertainment was not the best"
Pros: "All went smoothly"
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"
Cons: "Not enough wheel chairs, barely made flight, seating was more cramped than usual."
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Pros: "We were returning Home from N, J, we left Florida because of IRMA The hardest part was while booking the flight from Newark to Tampa. At a reasonable rate. We were price gouged going North by another airline, Awful We are both over 80 years old. I had to call on the phone waited about 10 minutes on hold but when I did get someone they helped me pay over the phone and order wheelchairs. Smooth flight. We had to flee Florida we could not fly jet Blue on short notice. to N.J. Flew other Airline and were really displeased."
Cons: "Not being able to pay for luggage and order wheelchair online with the first try. Weare both over 80 years old. Most difficult Had to call on the phone twice. Waited for 10 or more minutes. Our flight was delayed from 6:59 to about 9 P.M. We did get 2 text nice. But was told to come on in any. So we did and waited at airport for flight to leave at 9:15"
Cons: "We were ridiculously delayed for 3 hours while other flights that I know of flying united who also had flights coming from the south were only delayed 30 minutes. I am a medical student, I had an exam the next day and this really made me livid because out of all the airlines, I chose jetfblue because I knew I could count it. I guess I can now say, every airline has screwed me over."
Cons: "It was cold. Regulating temperature would be nice"
Pros: "JetBlue gave each passenger a $150 credit"
Cons: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."
Cons: "The delays is just a hassle due that I am sick person. On August 5th my flight was suppose to leave at 2:30 am didn't leave until 6:41 am that's 4 hours and ten minutes waiting in a wheel chair with no food to eat. August 19th the same situation suppose to leave at 10:45 pm didn't leave until 1 am. The crew members were terrific them trying to keep us calm."
Pros: "Conscience and timing"
Cons: "Avion pequeño"
Cons: "Long security lines; contradictory agent instructions; couldn't pick seat; flight delayed three times; Uncomfortable seats."
Pros: "Very easy flight, good service."
Cons: "Baggage claim was ridiculous. Had to wait a long time for our bags because for some reason they were loaded on with a flight from Boston that arrived after the Ft Myers flight. My suitcase finally showed up and had a large black streak down the front of it."
Pros: "This trip from Orlando to San Juan had a swift boarding process"
Cons: "Due to the Orlando airport that was upgrading the tram we had a additional travel time to the terminal"
Cons: "Everything was great!"
Pros: "I liked that the plane was not crowded. I was able to get comfortable while I watched tv. I liked that there was tv and movies available."
Cons: "Movie selection more up to date."
Cons: "The food could’ve had been better."
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Cons: "My seat was broken and the flight attendants weren't able to help..."
Pros: "The boarding, the crew and the vip lounge in Bogota"
Cons: "The VIP lounge in NY was closed, and the overnight flight was listed as an airbus 320, but when I boarded, it was the overall inferior 319, which I terrible to try to sleep on, which I didn’t. The entertainment selection was also quite limited"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Everything was perfect"
Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."
Pros: "Very good flight"
Pros: "The crew was very professional and accommodating"
Cons: "TVs on plane were not working...food was cold."
Pros: "Fly on time, nice food."
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Pros: "My seatmate was the only good thing on this flight."
Cons: "Boarding left a majority of passengers standing on the ramp for 10+ minutes. Business boarding seems non-existent. Lavatory had no facial tissue and ran out of tp. Service was meh. Hand towels were heated up wet wipes. Hardware was ancient. Enforcing safety rules was not a priority."
Pros: "The business class seats on the JFK to Bogota section were excellent, while the seats from Bogota to Santiago were not as good...it was also a smaller plane."
Cons: "Would have liked to fly the Bogota to Santiago portion on the same aircraft as the first part of the trip."
Cons: "It would make more sense to offer food and more drinks during the flight. At least water, as it is recommended by doctors. It is important to keep people hydrated"
Cons: "They cancel the flight while waiting to board. They claimed mechanical problems. Which is a good reason to cancel. The problem is how they handled the entire situation. No empathy for those individuals who needed to fly due to the death of a loved one. Completely unorganized. No practical solutions in favor of the customer. Never Again!!"
Pros: "It’s a perfect flight from JFK to Bogota and now 3 times daily nonstop in new planes with great service, clean nice and comfortable service! I’ve been traveling this route for the last 30 years at least 20 times R/T yearly and it’s better than ever!"
Pros: "Nice service and checking was fast at the airport"
Cons: "They didn’t offer any alcohol not even for sale and the take off was 10 minutes late"
Pros: "Nothing. And I've flown Avianca 4 times and tried giving it a chance."
Cons: "There is always some sort of problem. When I was in San Pedro they said the flight was delayed, then it never came. They did accommodate me with a hotel for the night which was nice after almost losing my job. The last and final time I used this airline I was at JFK 2 hours and 45 minutes ahead of time. I was there at 11:45 for a 2:20 flight. They told me I had missed my flight because I wasn't there 3 hours early. No where on my ticket did it say anything about that. There was a lot of people complaining and then they told me since I "missed' my flight I had to by a new ticket on the spot, leaving me with no option and a heafty fee."
Pros: "No delay in takeoff"
Cons: "Check in was incredibly slow, food was substandard"
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "Absolutely nothing"
Cons: "Everything first every single flight taken was delayed by at least 30 mins and not on time, then they played last minute rescheduleds in which they over booked by like twice the amount of people on flight and offer a mediocre 100 dollar travel voucher to make up for it to get on the next flight that’s 4 hours later. Since no one took that offer they ended up rescheduling it and stopping in other places to ale up for the lack of space, what was suppose to be a 6 hour flight turn in a 12 hour flight."
Pros: "The trip from New York to bogota, was excellent"
Pros: "Excellent service."
Pros: "Lost my luggage."
Cons: "The whole expericence was terrible. My bag is missing, the customer service for avianca airlines is the single worst experience I ver had to endured. Never again will I use either kayak or avianca. I’m a chef concierge for the four seasons hotel in NY and I will be sure sharing my experience."
Cons: "Havent gotten there yet."
Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."
Cons: "Long line to check bags"
Cons: "They keep canceling our flight"
Pros: "The open my bags and take out a personal staff the my bags and the bags it’s was broken . I️ did a report about in the airport"
Cons: "They open my bags and take out a personal staff and the bags it’s was broken . I️ did a report in the airport . My name William ORTIZ . Owvvnyc@gmail.com"
Pros: "Great flight and crew."
Cons: "Everything was perfect."
Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."
Cons: "The flight was delayed out of JFK for some unknown reason (definitely not weather or missing plane since it was the first flight of the morning). Several passengers were told their connecting flight would definitely be held for them. A few of us asked for a guarantee because we would rather pay to rebook another flight than get stuck, and the gate attendents at JFK said it was certain we would make our flights. Once we got to El Salvador we were told they never intended to hold our flights. Avianca agents there told the handful of us going to Cancun we we're rebooked on Copa Airline and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Other passengers were stuck in El Salvador for even longer. For our trouble, they only offered a $70 voucher for Avianca which is essentially useless to most of us since it has extensive restrictions. On top of this, the plane seating was small and the food was terrible. When we got switched to Copa there was at least slightly more leg room and better food. Do not fly Avianca!!"
Pros: "Fairly new airplane seats with TV screens, USB slots, complimentary headphone."
Cons: "Flight was moved 6 hours with no explaination a few weeks before (apparently there's an on going strike), so we had to pay to switch our connecting flight. The day of, there was a 2hr delay so we missed our connecting flight. Food was ok. Drink selection was mediocre. Very limited TV and movie selection. Probably should have stuck with my instincts to fly with a larger carrier."
Cons: "The food was very bad. There was a pilot strike and the airline was not willing to give any compensation even though they placed me in a flight ten hours later than the originally programed and the delay was a problem for me."
Cons: "There were time flight changes and they were not clear. I have a bad knee and was forced to wait 5 hours in Bogota for a flight out to Cali. Unacceptable!"
Pros: "The flight to Bogotá was fine."
Cons: "The flight home was cancelled w/o warning."
Cons: "They changed my flight. The dates were so bad that I didn't take it. I filled the refund form , but I'm not even sure it's going to wrk"
Pros: "I was not told the my flight was delayed. Even worse, i called them and I found out all these. They tried to reschedule me with other company but I lost 5000 on other booking. Same terrible service on way back. I was told it was a mechanical breakdown when it was published on tv about pilots stride."
Pros: "Not using Kayak, Avianca or Allianz ever again. There’s no accountability for anything."
Cons: "They managed to break my guitar case and leave me stranded in Colombia without a refund. Ended up having to buy a $800 return ticket with Jetblue."
Pros: "I enjoyed the food."
Cons: "I was very uncomfortable on the flight yet there were rows with only one person sitting. You should distribute the seating a bit more equally. Also, charging ports at the seats would be fantastic."
Pros: "Plane crew was excellent."
Pros: "Crew service is very professional and froendly. They make sure we were comfortable and help us with our needs."
Cons: "Not enough legs room for someone who is 6.2 ft (1.88M). Boarding was so long and and disorganized The counter at the gate can not sell yu an upgrade ticket or the possibility to switch seat"
Pros: "Worst airline ever. I live in NYC and had a trip to Peru. Five flights in total. Only ONE of them worked out. Two were delayed by hours (Avianca's fault) and two others I missed because of Avianca's delays. Never flying Avianca again. Ever ever."
Pros: "The departure of airplane it was delayed 1.30 minutes, that means, I lostl my fly to Lima, the services on ground for the Avianca's airline personal was terrible, no information at all."
Cons: "The service front the Avianca's personal was horrible"
Pros: "The crew was not overly friendly"
Pros: "Crew was good. Seat uncomfortable and hard."
Cons: "The main economy seats were far too narrow."
Pros: "Everything was good."
Cons: "All good"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Cons: "Broken monitor and seat"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"
Cons: "Always need more room"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Cons: "Give food to passengers"
Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Cons: "Boarding at JFK.Always messy"
Pros: "Great service from boarding to landing"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"
Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Pros: "Friendly Crew"
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Cons: "Price to get a little more space"
Cons: "Force me to take a bad seat"
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Pros: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Cons: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "Almost everything"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"
Pros: "I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time."
Cons: "The food was mediocre."
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Pros: "Comfortable seats"
Cons: "Limited movie selection"
Cons: "Crying kicking baby in the seat behind mine ruined the flight."
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."
Pros: "The flight was on time, the airline personnel very polite and attentive. I recommend to my friends and family to choose Copa for their next flight."
Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"
Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"
Cons: "-lost my luggage -no entertainment on flight from Panama to Punta Cana"
Pros: "I liked the food and the crew's service"
Cons: "Seats that were not able to be moved from upright position. Those seats at least should have more space for legs and be given pillows or a way to make those passengers less uncomfortable. Movies were really old!"
Pros: "Seats were comfortable and plenty of space. Also served food. Everything was in time or early."
Pros: "Christian was very attentive & genuine. He was professional and it was obvious he truly loved his job."
Pros: "The welcoming and attentive service"
Pros: "boarding was smooth as silk"
Cons: "vegetarian food options would be nice"
Pros: "Everything’s was very good."
Pros: "Crew lovely. Thank you."
Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."
Pros: "Satff was polite and courteous. Plane was very comfortable."
Pros: "This was a nice experience for a fairly typical airline. Meaning, not Emirates, Qantas, or the others that are supposed to be top-notch. To be fair, I haven't flown them, I'm just thinking of things I've heard and read. The seat was fine and typical as far as leg room and reclining goes. The food was what you'd expect on an airline (it was fine, but I don't despise airline food). The crew though, was wonderful. Really. Friendly, welcoming...I bothered one attendant a couple times for more water as I was very thirsty, and then asked for a beer after the beverage service was over. Often flight attendants will act as if you're demanding a foot massage or something, but this particular guy was very nice. All of the crew that I interacted with was just lovely."
Cons: "A flight of this duration should really have wifi access."
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Pros: "Copa airlines is the best airline ever! I had breakfast AND lunch! All the crew very helpful! Nothing to improve Thank you very much"
Pros: "I liked the food and staff."
Cons: "I did not like that the seats were a bit uncomfortable."
Cons: "almost everything time plane no space long flying time long lines"
Pros: "Staff was nice."
Cons: "We were late to bord, therefore we were 1 late for rake off, on top of that a passagenger got sick on the plane and the way the staff managed the situation was very poor. Missed my connection. Hade a very bad experience, and more likely, I will not fly or recomend Copa"
Cons: "The connecting flight rush."
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Cons: "Flight was overbooked and I got bumped. Needs to be ther for work very inconvienant"
Pros: "The crew members on my return trip to New York City were great!"
Cons: "On my trip to Panama City, the attendant told me I have to walk all the way to the back if I wanted to get alcoholic beverage. Why was I doing my job for him? Also my tv wasn’t working for half the flight."
Pros: "Crew was friendly and made sure I was comfortable."
Cons: "Size of aircraft. Might opt for exit row next time. After business class I would suggest that you board from the rear so passengers don't have to stand and wait for others to put up carry on luggage before you can pass."
Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."
Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."
Pros: "All flights were on time."
Cons: "The crew didn't care and was not approachable. Food was dry and tasteless. No vegetarian options. During 8 hours' flight they served only 2 glasses of water."
Pros: "Crew was very understanding of our frustration and di the best they could do within their range(which wasn't much to be honest)"
Cons: "Poor job in the gate at boarding and with announces, we were held in the the runway for about an hour plus without proper indication of why, all the could say was "bad weather". Non-stop turbulence and food wasn't served until good 3 plus hours into the flight, (remember to add that to the time we were held at the runway as well). Entertainment on board was extremely limited."
Pros: "The seat was OK"
Cons: "The flight was delayed 2 hours on departure and the reason for the delay was never communicated. We had to move to another gate and board busses to take us to the plane which had been moved from the original gate. The meal was awful. The crew basically ignored us. And the luggage took 45 minutes to arrive at the carousel"
Pros: "Crew was nice"
Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."
Pros: "Short plane ride"
Cons: "Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests."
Pros: "everything was fine"
Cons: "Subieron la temperatura al aire acondicionado, hacia calor."
Pros: "On time and friendly staff."
Cons: "I was sitting next to the window and it was pretty hot. The air was not really working."
Pros: "Food and drink were unexpected and satisfying."
Pros: "safe and courteous"
Cons: "leaving on time"
Pros: "Lots of leg room despite being at the very last row. The seats even could recline a fair amount. Hot breakfast, with good food."
Cons: "Not the newest equipment. The plane was delayed. Everyone was friendly so it didn't matter too much."
Pros: "Comfortable flight, good food"
Cons: "Little or no entertainment"
Pros: "It was an good trip"
Cons: "Food was too salty, passenger at the back had me uncomfortable kept hitting the seat, wish I had an option to asked to be move"
Pros: "Packed plane with few comforts. No in-seat entertainment. Food was a joke. Next time i will fly Jet Blue as the price was very comparable,"
Pros: "There was nothing to like but the staff when I got on the plane"
Cons: "First time I ever experienced this when my passport got taking and your staff going to tell mi that's on mi when it's on video and your staff going to tell mi that the money I paid for my ticket it's just my lost and I can go on the play but they finally listen and found the man who stole or took my passport"
Cons: "I don't like the fact that the fares are none transferable to family members. I like the fact that I can travel very early in the morning. I'm thinking of changing companies,it is hard to come up with so much money, and reasons a raises and you can't make the trip you should allow to transfer it to your family members at least.smh"
Pros: "I liked that the crew was very helpful and courteous during our time of sickness."
Cons: "The plane was hot and humid, food poisoned my sister."
Pros: "The staff was very good"
Cons: "Old aircraft"
Pros: "The crew was very nice"
Cons: "Seat not as comfortable as a business class seat should be"
Pros: "Pilot did an excellent job at departing and landing"
Cons: "Nothing at the top of my head"
Pros: "I appreciated the assistance that I got from the staff on the floor at the airport and the porter that helped to get my mother a wheelchair and get her from the car and checked in without much assistance from me. Mom, was traveling alone and it was difficult for me to get her from the car and inside without leaving my car unattended in a tow away zone."
Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."
Pros: "Crew extremely courteous and friendly entertainment"
Cons: "Entertainment was old style"
Pros: "The team were courteous and have smiles all the way."
Cons: "The discomfort of the seating arrangement."
Pros: "I liked the food and the crew were lovely"
Cons: "The cabin was a bit run down and the boarding process was very unclear, but I think that's more on JFK than anyone else"
Pros: "The service and arrangements were satisfactory. Apart from circumstances that were beyond their control, the experience was good."
Pros: "The service was excellent. The pilots flew with comfort seatbecause of their many experiences.sa"
Cons: "The. Seats are too close."
Cons: "Having us sit on the runway in August in Florida without the air conditioner on...That was very uncomfortable.."
Pros: "Overall good flight."
Cons: "I wish there was additional vegetarian meals to cover me and my family."
Cons: "The food/breakfast was poor. Two unaccompanied minors in front of me was loud and always fighting. Seats didnt go back no foot rest and the ear buds didnt fit ear."
Pros: "the food given on the airline was great especially since it was hot the flight attendants were pleasants"
Cons: "the seats were comfortable if i were told how far back my seat was , i would have changed me seats"
Pros: "The flight home. First time flying with a female pilot. Comfortable."
Pros: "I was a bit skeptical after reading the reviews and wanted to cancel my flight, but Charmain_Marie convinced me to give CAL a try for myself and I did. It was an excellent trip from web check-in to reaching to the airport and check-in luggage. The flight crew was very polite, warm meal, tea or drink. Pilot was great, flight was great apart from a few turbulence. We reached our destination five minutes before scheduled time. So overall my trip from JFK to KIN was excellent I have nothing to complain about. Experienced things for "yourself" don't rely on the reviews that you read because if I did, I would have cancelled my flight. Thank-you CAL for my marvelous experience with you and you just gained a new customer. They say one bad apple spoil the bunch, but if you didn't have a bad experience with CAL don't follow the few that may have maybe because they don't adhere to rules and regulations. And yes TSA do check bags for security reasons because my TV was opened for inspection to see if it was ok and resealed with the TSA inspection card inside, nothing was missing from my luggage's. Thanks CAL excellent experience with you guys."
Pros: "The food was great"
Cons: "There was nothing , not to like"
Pros: "Highly professional and warm personal service from the flight attendants."
Cons: "We were to depart NY at 1.40 arrive Kingston 4.40 I arrived Kingston after 1.00 am and home after 2.00 am because my drive had left me not being able to make contact with me. Unhappy Customer. Kamaal Josephs"
Pros: "Food was OK and price was reasonable"
Cons: "Personnel are check in was so abrupt and unprofessional and spent most of his time chatting with other staff. They were so unhelpful and unpleasant. I was not even greeted upon arriving at the counter first word out of his mouth was passport that's it. We had a long delay and crew didn't even offer us drinks in first class until we were almost ready to take off."
Pros: "Quick check ins..when you arrive early to the airport."
Cons: "The food is terrible on the flights."
Pros: "Friendly service."
Cons: "Nothing, flight was great"
Pros: "The schedule of the flight was good"
Cons: "- pushy flight crew and not responsive - the pilot missed the landing at Cheddi Jagan airport twice because of bad weather and then told us that he would have to land in Piarco if he didn't make the landing on the third attempt. What pilot does that? I thought it was a joke at first but it was real. I have been traveling back and forth to Guyana for over 20 years and this was a first. Pilots have said in the past that there is bad weather but not attempt to land. Startling customers saying that you missed the landing is the completely not the way to go."
Pros: "Friendly staff ground and air"
Pros: "The food was good and the cabin crew were wonderful."
Cons: "The delay at JFK was unexpected. The gate change was not announced. The flight itself was a disaster and the captain said nothing during the prolonged experience of turbulence."
Pros: "Everything was fine"
Pros: "Satisfactory service overall. Friendly and professional crew members."
Cons: "On the first sector; MBJ-FLL, there was a new gate assignment and we were not aware of same until the very late stages of boarding."
Pros: "Nice staff and cabin crew"
Pros: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"
Cons: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."
Pros: "The people who work are super nice... Super welcoming and she actually rememberd me from my first flight!!! By the way try the pineapple and guava juice is the best!!! Thanks Caribbean airlines my trip to Jamica was great!"
Cons: "Maybe seating my be can be updated but everything was great"
Cons: "My seat was a middle seat and that was NOT what I chose when I purchased the flight. I'm 5'11 and I was squished in between two men. If you are going to change seat assignments then you need to notify the customer."
Pros: "I really liked the fact that they were on time. No issues with checking in, boarding, in flight and landing...thank God."
Cons: "They showed movie, however it didn't work. The sound was horrible and the headphone didn't sit well in the socket."
Pros: "Every thing was great"
Cons: "Every thing"
Pros: "The on time boarding and departure."
Cons: "How tight the seating and space are."
Cons: "Upon arriving at the airport, the lines were so crazy that luckily we checked in online which allowed us to go to a separate line. My sister and I decided to upgrade to first class and it was downhill afterwards. I understand that their was severe turbulance and Thank God for the crew and getting us out. The problem was there they ran out of food for first class and no wine was offered. Nothing that would be considered as first class. My sister had to ask for water. No amends were made. DId not enjoy at all."
Cons: "Boarding was delayed for a long while and I was not compensated"
Pros: "Didn't think we would be offered a meal for a 4 hour flight but we did. Soft drinks and alcohol was free which was a big bonus. Condition of the plane and seats were good. The staff were super friendly. Overall a great service."
Pros: "had good leg room and the seat was much more comfortable"
Cons: "carter family music thing infomercial quarter cup drink deboarding it needs to be done like when we are boarding"
Cons: "the weather, was a bit rough, but it was alright. landing was smooth, and we was on time"