Find Deals on Flights from New Orleans Louis Armstrong to Chicago (MSY - CHI)

Loved the on flight app with access to movies and tv shows!

No auxiliary unit to cool the plane while we boarded, then battery unit to start plane did not work. Spent 45 minutes in full plsnrwith no AC. Pilot did give us free tv, but would have preferred a bottle of water. Made up time on flight, so only ten minutes late arriving.

Fare was great!

Baggage prices Lack of later departure times

Pros: the hysterical laughter about being prompted to list things I liked about this flight. That's a good one! Also, reading all the horrible reviews of Spirit after I landed was horrifyingly entertaining. Seriously, google them first and DO NOT FLY Spirit.

I was not aware when I booked the flight of all the obscene fees Spirit charges. $10 to print your boarding pass at the airport if you don't print it at home or your hotel; $50 for CARRYON luggage, which goes up to $100 if you don't know this absurd policy and make it to the gate with your hand luggage unpaid. The flight itself was atrocious: the plane was filthy and the crew was horrible. (they actually got in an argument with a pax who declined to take them up on an offer moving to a better seat; it was clear that if he had moved it would have caused conflict with another pax and he was trying to deescalate things, but the crew -- not one but BOTH FAs -- refused to let it drop and ended up screaming at him instead. It was as if they were TRYING to start a fight. There was no safety-related reason for him to move -- they insisted they were trying to be "nice" -- but were put about that he was content where he was.) Worst of all, Kayak did NOT make any of the ridiculous fees clear when it presented the ticket price! Had I known, I would never have booked the ticket, which ended up being MORE costly than that on a normal carrier. Having since read many terrible reviews of Spirit airlines I am not surprised THEY didn't disclose them, but surely Kayak is aware of these too and could have shared this information. I feel Kayak shares the responsibility for the horrible experience I had.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

We made an emergency landing, and then waited about 6.5 hours for flight to be canceled, hotel accommodations, and shuttle service. Needless to say, it was horrible. I will pay more money to ensure I actually arrive at my destination.

There was nothing good about my flight or experience with Spirit.

They should have never boarded us on a plane that was having mechanical issues. Then, they should have called in another plane the same night instead of delaying us for 3 hours in an airport we shouldn't have even been at, before finally cancelling it altogether. There needs to be a better process for when a flight is called at midnight also, other than funneling everyone into a line they have to stand in for TWO HOURS before getting a hotel room and shuttle. I didn't get to my hotel until after 2am, and had to be ready for pickup at 7am to make the rescheduled flight in the morning. Which, you guessed it, was delayed. They eventually flew in another plane and I arrived in Chicago from New Orleans 14 hours after I was supposed to. The lady at the counter "helping" with our hotels was the rudest person I encountered the whole trip. She yelled at someone that she wouldn't even put him on the flight if he kept complaining...terrible customer service. It wasn't our fault Spirit boarded us on a broken plane or that they don't have a better process in place for when a flight is cancelled.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again