Find Cheap Flights from New Orleans Louis Armstrong to Chicago (MSY - CHI)

Flight went exactly as expected. No additional charges, and flights were on time.

on time, I appreciated the low cost to change flight

Not a big fan of the crew making jokes during safety demonstration. Never, Never, Never should they joke about crashing, even if it is clearly a joke. Tray tables absolutely worthless. Could not put my laptop on it seats not at all comfortable. So, overall the cost of the ticket saved me $40 over American, and i got no frills. There was no value here.

On time

Loved the on flight app with access to movies and tv shows!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Service, attitude, great hospitality. Was never treated this nice on any flight ever.

Fact that I have to fly different airlines in the future

American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again.

Fare was great!

Baggage prices Lack of later departure times

Pros: the hysterical laughter about being prompted to list things I liked about this flight. That's a good one! Also, reading all the horrible reviews of Spirit after I landed was horrifyingly entertaining. Seriously, google them first and DO NOT FLY Spirit.

I was not aware when I booked the flight of all the obscene fees Spirit charges. $10 to print your boarding pass at the airport if you don't print it at home or your hotel; $50 for CARRYON luggage, which goes up to $100 if you don't know this absurd policy and make it to the gate with your hand luggage unpaid. The flight itself was atrocious: the plane was filthy and the crew was horrible. (they actually got in an argument with a pax who declined to take them up on an offer moving to a better seat; it was clear that if he had moved it would have caused conflict with another pax and he was trying to deescalate things, but the crew -- not one but BOTH FAs -- refused to let it drop and ended up screaming at him instead. It was as if they were TRYING to start a fight. There was no safety-related reason for him to move -- they insisted they were trying to be "nice" -- but were put about that he was content where he was.) Worst of all, Kayak did NOT make any of the ridiculous fees clear when it presented the ticket price! Had I known, I would never have booked the ticket, which ended up being MORE costly than that on a normal carrier. Having since read many terrible reviews of Spirit airlines I am not surprised THEY didn't disclose them, but surely Kayak is aware of these too and could have shared this information. I feel Kayak shares the responsibility for the horrible experience I had.

No auxiliary unit to cool the plane while we boarded, then battery unit to start plane did not work. Spent 45 minutes in full plsnrwith no AC. Pilot did give us free tv, but would have preferred a bottle of water. Made up time on flight, so only ten minutes late arriving.

Inexperienced pilot could not fly, nor land plane smoothly! Winds were 10 miles an hour. I have flown in winds of 60 miles per hour and the landing was better!Shame on United budget crunchers!

We made an emergency landing, and then waited about 6.5 hours for flight to be canceled, hotel accommodations, and shuttle service. Needless to say, it was horrible. I will pay more money to ensure I actually arrive at my destination.

There was nothing good about my flight or experience with Spirit.

They should have never boarded us on a plane that was having mechanical issues. Then, they should have called in another plane the same night instead of delaying us for 3 hours in an airport we shouldn't have even been at, before finally cancelling it altogether. There needs to be a better process for when a flight is called at midnight also, other than funneling everyone into a line they have to stand in for TWO HOURS before getting a hotel room and shuttle. I didn't get to my hotel until after 2am, and had to be ready for pickup at 7am to make the rescheduled flight in the morning. Which, you guessed it, was delayed. They eventually flew in another plane and I arrived in Chicago from New Orleans 14 hours after I was supposed to. The lady at the counter "helping" with our hotels was the rudest person I encountered the whole trip. She yelled at someone that she wouldn't even put him on the flight if he kept complaining...terrible customer service. It wasn't our fault Spirit boarded us on a broken plane or that they don't have a better process in place for when a flight is cancelled.

I had a couple gin and tonics on the plane and that was great.

Flight was inexplicably late, which is okay, but the lack of information was frustrating. Boarding was horrible; the passengers were so incompetent and the crew so sparse that the combination of the two lead to all kinds of confusion. Also, Spirit is trying to nickel and dime the carp out of you the moment you buy a ticket; I just hope they don't charge you to use the bathroom someday. I don't think I'll be taking Spirit again -- after all the fees I could have just flown a different carrier.

We were charged 200 dollars at the gate for our carry ons

The flight was smooth and quick

The in-flight food was horrible. It was like bird food

The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water.

We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.