Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
It was a great value--I love that you only pay for the amenities you use. The seats were relatively comfortable. For a short flight like this, I liked that the chairs don't recline, as then I didn't have the person in front of me reclining into my lap!
Their website is very glitchy. I had a very hard time checking in online and paying for my checked baggage!
There were maintenance issues after boarding, delaying the flight andwe boarded way after the listed time even tho the board said "on time". If something is going wrong be upfront with your customers! We already know were getting a good deal because you cut costs elsewhere, which is totally OK but ppl HATE being lied to/misled. Does a lot more damage than saying "this flight will be a lil late due to x" just a thought from a prety much satisfied customer. Peeeaaaceeee
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
The website is very difficult to use. Sometimes it would work and sometimes it wouldn't. I spent over an hour just trying to check in and print boarding passes online because the website was so glitchy. Great idea to have stuff done ahead of time online but ensure that the website is top notch if you are going to push that so much.
Flight was extremely delayed because of missing flight crew and/or pilot. Boarding announcements were very hard to follow because of overlapping PA systems at the gate. We sat at the gate for a long time before take off, which was uncomfortable because the seats are cramped for anyone above average height and I could not put my seat back or put my headrest up.
I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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