Find Deals on Flights from New Orleans Louis Armstrong to Dallas/Ft Worth & other airports (MSY - DFW)

Flight was fairly empty, which was really nice.

I don't require/need food or entertainment on a flight. That is why i rated them as Okay.

We waited for 7 hrs for them to repair a mechanical part, then They sent our plane ahead with another group that had been waiting 6 hrs because of the same thing, and then they cancelled our flight! It was 9pm and they refused to put us up in a hotel! They never kept us informed!

Cost of bags. $55 for checked bags. $50 FOR CARRY ON!!!!!!! On back packs under certain measurement fly free plus purse!!!

Legroom

Crew members on the plane were kind. Pilot informed us regarding the delays as much as possible but was incorrect about some important things

Delays due to flooding weren't great but are definitely out of the airline's control so I definitely don't blame them for that. Having to sit at the gate in a hot plane for 2 hours while they work on the AC system was not fun. Things happen so even then we were still understanding. The mechanical delay caused us to miss our connecting flight and left us stranded in Dallas. The pilot announced that we would get hotel vouchers and would be taken care of when we exited the plane by agents standing by. The agents at our gate when we got off the plane informed us that the delay was coded as caused by weather so they couldn't do anything for us. Had we taken off when we were cleared we would not have missed our connecting flight. The mechanical failure of the AC caused another two hour delay which left us stuck sleeping in the airport. American airlines should have done more to help out the passengers they left stranded in the airport

Nothing.

First experience, and last with spirit. We had a 2:32 flight. Delayed 3 times for a part. Unlike other airlines, Spirit doesn't have parts or personnel to change parts at each airport. Great way to save money, except when a plane needs a minor part. We learned at about 6pm that the flight would be canceled. This is when the real fun began. Took them about 3 hrs to put people on different flights the following day. 3 hrs. They wouldn't give anybody hotel vouchers. Everybody got $7 food voucher only. You couldn't get a refund. They would give you a credit for another spirit flight at some other time. That obviosly wouldn't work, because nobody on the flight will ever fly this crappy, cheap-ass airline again. Customer service also non-existent. Workers seemed really annoyed that they had to make accommodations for people. A lot of attitude.

Waiting around in the airport for 7hrs while they kept delaying the flight without giving reasoning and then finally cancelling the flight and telling me good luck!

I didn't appreciate the customer service. I understand it's not the employees faults but they could have been a little more courteous to the passengers. They kept delaying the flight and wouldn't give good reasoning as to why it was delayed and then the flight was cancelled in the evening.

Flight was delayed so they re-booked me on a different flight. Took me an extra 24+ hours to get home. Angry, very angry.

I liked that I flew from New Orleans to Dallas.

I didn't like the fact that I took an Uber to the airport only to find our my flight was delayed 12 hours, so I took an Uber back home. 10 hours later we took an Uber back to the airport, Uber is great. Then we got to the Hotel and they gave our room to someone else, so we had to wait 6 hours to get in A room, not the $100 room which we booked. American Airlines is fine, Wyndham Hotel screwed us. I paid $200 for 1 night.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

I'm 7 months pregnant and because they oversold the flight, I was bumped off. Had to argue with them for 2+ hours before they rebooked me on a United flight the next day. Terrible customer service.

Plane was late and was diverted to Houston due to "low fuel". Sat in Houston without being allowed to get off the plane. Team finally provided one bottle of water per seat. My husband was in the bathroom so I asked for a bottle of water for him...attendant replied...sorry on,y one per customer. Flight attendant could not give any advice on connecting flight options since flight was delayed. When we finally got cleared to fly back to Houston, crew member said over the loud speaker...it's all on you now, we've done what we could....very unprofessional.finally made it back to Dallas 3 hours after we were supposed to land. Missed connecting flight.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Absolutely nothing

I was not greeted by a representative upon my arrival, once assisted by the representative (Greg - MSY location) who spoke to me a high level of unprofessionalism during the entire transaction.

I flew on AA to New Orleans and was provided your typical soft drink and lite snack. I didn't realize that accommodation depends what flight you are on.

What did I like? It got me to my destination on time and alive. That's about the only good thing I can say.

I don't think I have enough room to write about the terrible experience I've had with this airline since booking through kayak. I've flown other discount airlines before, but none that nickel and dime you for everything under the guise of "choice" and unbundling. The customer service was terrible, when I had to call because I couldn't complete a transaction online. The gate employees and flight attendants acted like they could care less if we were there. In short, don't fly this airline. It's ultimately not cheaper, the plane smelled, I felt nauseated on the flight and short of breath and I never have these problems flying, and I fly a lot. It's simply not as cost effective as they'd like you to believe.

The airfare price

The outrageous cost of luggage/baggage fees It's not worth it So we will be paying extra for comforts on another airline and not ridiculous baggage fees

Easy ticketing and boarding. Price was good

6 hour delay