Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Cons: "Seats are narrow and no leg room"
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Pros: "Worst flight crew in business class ....super lazy"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Crew was polite, Captain was helpful."
Cons: "Flight was delayed due to mechanical issues."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Pros: "We arrived 40min earlier than expected"
Cons: "They lost and cant track my baggage. Very poor customer service."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "Great flight overall"
Cons: "No one to check in our bags"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Boarding and flight was on time."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "the clerk at the boarding desk was kind"
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "I was allocated a seat on the plane, and we even made it from point A to point B"
Cons: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."
Pros: "Comfortable seats. Flight left on time"
Cons: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."
Cons: "Flight was delayed"
Pros: "flight attendants"
Pros: "New plane Lots of movies Recharge outlet for devices Couldn't be better !!"
Cons: "Very pleasant"
Pros: "Short, sweet, uneventful"
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Pros: "Not a whole lot."
Cons: "Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage."
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "On time flight."
Cons: "Security was overzealous. I didn't know the standards changed for how many ounces you could carry over three days. The normal ounces of liquid was no more than 4.0 ounces. I had no problem going through security with that amount of spray deodorant flying from IAW, Dulles. DFW airport security says the limit is no more than 3.4 ounces. So they kept my harmless deodorant. I need TSA to get on the same sheet of music worldwide. People don't have time or money to waste having to deal with different TSA standards everywhere they go."
Cons: "The plane was hot. The pilot forced a landing quickly to be on time, instead of taking his time through rough winds. The plane was very turbulent and the landing was extremely rough. I actually pulled out the "puke bag" and almost needed it."
Pros: "The crew was cordial and attentive"
Cons: "I understand it was a short flight, but don’t force me to buy either a movie or TV show. At least give me some free options."
Cons: "I booked my flight months in advance and paid for the leg room in the emergency row. I get a smaller plane and cramp seating. Wasn't sure why this happened and why I wasn't compensated for what I was charged for. Wondering if I need to change my regular air carrier now. I don't like small planes!"
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Pros: "That it was over"
Cons: "Dallas to Newark worst flight I ever had crew was rude they did not control the guest well they pretty much let them do whatever they wanted not safe."
Pros: "Free movies"
Cons: "Sat on plane for two hours after we boarded waiting to take off"
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
Pros: "At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving."
Cons: "A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out."
Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."
Cons: "I wish my departure wasn't delayed by about 2 hours, but that's not the airline's fault."
Pros: "Round trip from logan to dallas for $230 was unmatchable."
Cons: "With radio communications issues on the plane cancelling my 6:30 flight my travel day grew about 6 hours longer then expected. But with that said as an auto mechanic i know this stuff happens all the time and its a head ache for everyone."
Cons: "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
Cons: "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
Pros: "On time. Comfortable"
Cons: "The was delayed three times without explanation."
Pros: "No issues"
Pros: "I liked that my flights were on time! We even arrived earlier."
Cons: "The woman when boarding the plane in Chicago was very rude. Crew is not friendly! We received one glass of soda, they do not give you the whole can and one small snack. In Delta they give you the whole can and they give you 3 snacks. If I have a choice I will not fly United again."
Pros: "Arrived early which was great. Thank you"
Pros: "Nice comfortable seating."
Cons: "Liked everything"
Cons: "I have arthritis (walk with a cane) and didn't have enough leg room....hated being in a middle seat....and due to that could not stand in flight to stretch legs. Also the crew on the way to New York made sure I had a wheelchair to cross the airport in Chicago and not so in New Orleans...had to make a visit to the emergency room after getting home and be off work for 5 days due to the condition of my leg after the walk across the airport."
Pros: "Nice new comfortable seats"
Pros: "Great flight. Flight attendants were great"
Pros: "Flight was great after sitting on tarmac In dallas for an hour.?missed my connection by seconds... I would have thought they could have held the plane for 5 min"
Cons: "The wi fi should be free of charge"
Pros: "Crew was excellent. Beyond making sure we were comfortable."
Cons: "Packed in like sardines. This is not comfortable."
Pros: "The snacks"
Cons: "It was a really noisy flight because a little boy was crying in the back"
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Cons: "The flight was delayed numerous times. I lost my connection twice. At the end, they transferred me to American Airlines. I spent 10 hours in the airport and they didn't even give me a voucher to eat. It was a terrible and stressful day for me."
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "Everyone was very friendly"
Cons: "Pay for ticket and couldn't get a seat assignment. Had to go to the kiosk before my flight and try to get a seat. It processed for 5 minutes while I waited thinking it was stuck. Finally it told me there were no seats available unless I wanted to pay for upgrade. Gee I thought a seat came with the price of a ticket. Then there was no shoulder room in the seating and I am an average sized person. There was leg room because it was an exit row. Then they tried to sell me a round-trip ticket that was more costly than buying individual tickets. What a scam."
Pros: "Not one thing."
Cons: "I chose to fly UA back from a trip to Fort Worth because your price was cheaper than the airline I normally use. Boy do I know why! You have the rudest staff I have ever encountered. My day started out at 6:30am with one of your staff members rudely telling me I had to check my bag, which met all of the dimension requirements you put in place, because two notches on the back side of the carry on did not allow it to completely slide into the display. This women waited until you were halfway through the security line to call you back and make you measure the suitcase. So then you had to walk back through a long line and find yourself even FURTHER back in the line to get through security. She was so unprofessional- not compassionate, unpleasant attitude, and was all about making sure as many people as possible had to pay the extra $25 for a checked bag. The person I flew with is a military wife and you would not honor the free checked bag because her husband was not on the trip and this policy was not included anywhere on her flight documents. Again, the "customer service" reps were rude to her about this and she had to pay the $25 to check her bag. You do not believe in offering quality customer service or ensuring that we have a pleasant experience, you want our money and look to us as an opportunity to make a dollar. Never again!!!"
Cons: "Still not in New Orleans"
Cons: "My son ( a minor) was held over in Denver airport for over 12 hours because of delays and cancellations. Not once did your United crew or service workers offer him a meal voucher. This is absolutely wrong. This was my son's first flight alone and he also could not find any venders open to buy food. I will NEVER fly United again and will tell all friends and relatives about your inconsideration to minor passengers who are too shy to ask for help.!"
Pros: "Not much to like"
Cons: "Supervisors and staff rude in Houston not accommodatING at all Horrible overall exoeriance with United"
Cons: "Comfortable seats"
Cons: "The aircraft looks like a WWI aircraft. So dirty. Floors were nasty with food not picked up from the last trip. Sits are extremely uncomfortable even for a 2 hr flogjt. Last minute flight so we had to do frontier... never again thou"
Pros: "I survived!"
Cons: "Disruptive passenger should have been removed! The flight was delayed 2 hours."
Cons: "At least let the people with no baggage go 1st"
Pros: "Really nice crew, really efficient boarding, I loved my seat assignment and the price was RIGHT!"
Cons: "Couldn't recline the seats, pretty harsh that you don't even get pretzels but I get it y'all."
Cons: "Flight was cancelled, they made us wait at the airport for five hours, kept delaying thirty minutes at a time. Didn't offer another flight out until three days later"
Pros: "The crew was friendly and helpful and funny. We arrived to our destination early!"
Cons: "Seats are not that comfortable."
Cons: "Flight was delayed for 8 hours before ultimately being canceled."
Pros: "Was direct and easy. No issues with boarding or flight"
Pros: "Pilots were great. Nice flight experience."
Cons: "Delayed boarding - waiting for paperwork. Annoying"
Pros: "The cost of the flight"
Cons: "The 2.5+ hour delay"
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Pros: "Love the flight price!"
Cons: "As expected, everything else is a la carte."
Cons: "Expensive on flight food and beverage"
Pros: "The price but after today, I’m going back to “you get what you pay for.”"
Cons: "Flight was delayed 21/2 hours. Was not told ahead of time. We boarded even later then we sat on the tarmac for an hour and a half and we were told that we were #12 in line. An hour later we were told that we were now #15!! Finally off the ground. Flight attendant had a very annoying voice but what made it worse how he kept asking for money because of everyone purchasing. Yes I know but some how on other flights you don’t hear about the money, this was in your face"
Pros: "Nothing, it still goes to prove that cheaper it’s always better."
Cons: "Let me put it this way. I WOULD NEVER SUGGEST THIS AIRLINE TO ANYONE, NOT EVEN IT THE FLIGHT WAS FREE"
Cons: "The extra add fees with everything. Also no complimentary beverage or snack"
Cons: "They lost my bag then informed me they don't track their luggage so not only was it lost, they couldn't even tell me where it was. The frontier employee at the airport was awful. Completely unhelpful. The crew on the flight was good but the airplane is uncomfortable with tiny seat trays and zero wifi options. Won't be flying frontier again."
Pros: "baggage check-in speedy and efficient, rapid plane boarding and plane left the gate on schedule"
Cons: "A special circle in Dante's Hell should be reserved for the Frontier executives who approved the seat design. The non-reclining seat backs are fairly comfortable, but the seat bottoms appear to have about 1/4 inch of foam padding over a hard shell. Did anybody actually test these things out by sitting in them for over 10 minutes?"
Pros: "Flight was 3 hours delayed. When we arrived at the airport they said it would be delayed by 2 hours. Then right before our new boarding time they delayed it another hour. I wish we would have had some advance notice so we weren't stuck waiting at the airport for 3 hours."
Cons: "Frontier seats are extremely uncomfortable (I would say the worst of any airline) and they charge for carry on luggage and drinks."
Pros: "Flight to Philly delayed multiple times arrived at 3 am which was a major inconvenience for my friends. Flight back was cancelled and you are basically left to your own devices to get transportation on your own. Your refund is granted in 7 to 10 days but you need to front the cost for whatever last minute transportation you procure. Nightmare carrier if something goes wrong"
Pros: "Staff great , very nice new plane"
Cons: "Hard seats Small space"
Cons: "I paid for seat selection to have 2 seats by ourselves but Frontier changed the type of plane and it changed the seats to an aisle and a middle seat, exactly what I was trying to avoid."
Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Pros: "I can appreciate the smaller seat size for its efficient use of space."
Cons: "Why do you try to trick people into paying for seat selection by making actual purchase choices very unclear? Why do I have to call in and have a lengthy conversation with a person just so that I can add my KTN to my profile? Why did it take an hour for a technician to arrive to solve a computer problem? Why is flight delay information so slow to be communicated?"
Pros: "I liked it"
Cons: "I wanted a window seat"
Pros: "On time, not overbooked, comfortable seats, clean."
Cons: "I hate paying for a beverage."
Pros: "My mother is extremely disabled and your staff did an exceptional job in all facets of travel for my mother. Unbelievable service!"
Cons: "I had a set of golf clubs with me and one of the heads of my clubs was snapped when I got home. I was disappointed because I don't know if that can be resolved or if I will have to pay to fix it."
Pros: "Nothing...will never fly frontier in the futureq"
Cons: "I inadvertently booked pm flight instead of a.m. I called to correct when I discovered the mistake a couple hrs later and was told there would be a penalty that was almost the price of the ticket and would need to pay the difference of the other tickets. Cheaper to buy new tickets with different carrier."
Pros: "Flight was ok."
Cons: "Long Delay at DFW."
Pros: "The crew"
Cons: "I checked in since home, but i didn't have the boarding pass .i was planning to print it at the airport but I almost missed my flight, because I couldn't print my boarding pass at any of Kiosk at airport , likely was still one lady at the counter who was able to print it for me but I was very frustrated with this situation."
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."
Cons: "My luggage did not make it to Milwaukee. I checked in early in Denver. It was difficult to find the representative to let them know my luggage was lost. She filled out the documentation and assured me I would get a call later that night, assuming the luggage would arrive that night. I never got a call. I called them twice, got recordings! Let messages and they called the next day late in the morning. The luggage did arrive the previous night, but my phone number was not input into the system correctly. I looked and it was on the form correctly. Very frustrating and inconvenient. Considering you pay extra for luggage this shouldn't happen."
Cons: "Mechanical issue with the plane was reported the night before and not looked at until next morning after all passages had to be boarded. This caused all passengers to have to be unloaded and wait numerous hours before knowing if/when we were leaving. They passed out a handful of breakfast voucher then stopped until about an hour later they gave the rest of us our vouchers."
Cons: "No food and no entertainment! Can't rate what i didn't have. Squished together seats are the norm for most part on any airline, but that doesn't make them comfortable!"
Cons: "Flight delayed 2 hrs. Everything costs extra...EVERYTHING!!! I hope to never fly them again"
Pros: "Crew and the general process"
Cons: "Mostly the fact that we had to pay extra to check in!!!!!! Ridiculous! I was trying to check in using the Frontier App on my phone and I had to enter my credit card information. Then we had to pay for seltzer water??!!! Your tray tables are a joke (WAY TOO SMALL). Seats are not very comfortable"
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Pros: "The pilot did a great job of landing in very windy conditions."
Cons: "I've been flying for many years, and I miss the hospitality of the free snack and drink."
Pros: "Easy boarding and great crew"
Cons: "NO back support in your seats - nobody seems to have it - you are not alone but I can't understand why airline seats are so concave, uncomfortable and bad for passengers spinal health"
Pros: "Smoothness of the flight. The staff."
Cons: "No snacks. Uncomfortable seats"
Cons: "183$ in seating and luggage fees AFTER the base ticket price...I wasn't made aware of these charges until I went to check in for my flight. No leg room. Seats don't recline. Tray table about the size of an iPhone 6. No entertainment. No snacks. All drinks cost money. Rude staff. Just a disaster of an experience. I'll never fly frontier again."
Pros: "Helpful employees"
Pros: "Good flight. No issues"
Pros: "The crew was fantastic. They were funny, polite, and very professional. The boarding process was very smooth and quick."
Cons: "The seats are awful as they no longer recline and have very little padding making the trip seem exponentially longer than it actually is. Carry on prices are absurdly expensive ($45) at the airport for one little duffle bag that was barely too big to fit under the seat. Food and entertainment are no longer provided on short routes so you better bring something to do!"
Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."
Pros: "The Denver people who helped"
Cons: "My brand new suitcase was broken after paying for it to be checked. My clothes and bath bag was on the pick up alone. When it was in my bag. Had to ask for tape to keep it somewhat closed to the rode and hotel. Still no email from frontier !"
Pros: "A mediocre experience that charged me for every interaction with the airline, including a can of club soda. An obnoxious business model."
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Cons: "The return trip could have been on time. Cancelled my flight and got home through another airline."
Pros: "Crew was good and seats were okay"
Pros: "got me there"
Cons: "40lb bag-check limit [before upcharge!]"
Pros: "Plane was cold"
Cons: "Boarding was bad and flight was very bumpy."
Cons: "we Had more space as far as seating on our way out but our flight back seemed like a tighter squeeze. But every thing else was good."
Pros: "Poor airline"
Pros: "We got here early and it was a very very smooth flight."
Pros: "It was better than I expected. The landing was perfect!"
Cons: "That they charge for everything."
Pros: "It's affordable"
Cons: "How I had to purchase 3 tickets 2-3 times just to get home. there's no reimbursement when the company messed up."
Pros: "Liked the way Spirit Airlines were transparent in letting us know all the additional charges at the time of booking itself."
Cons: "entertainment system can be added to the flights , as we don't get coffe or Tea for free , we can be occupied by watching some channel."
Pros: "Price and size and age of the plane."
Cons: "Was not aware of additional baggage charges at the time of the reservation."
Pros: "Change of gate wasn't fun but it was handled professional."
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "the price"
Cons: "paying for everything and nothing is complimentary"
Pros: "I made it safely"
Cons: "Two separate delays"
Cons: "I was stranded for almost three extra days due to canceled flights. And was only given two round trip flights."
Pros: "Once on the flight, it was fune"
Cons: "Delayed by two hours"
Pros: "Boarded fast. Took off early. Landed early. It was extremely efficient. Loved it!"
Pros: "- It was on time - Flight crew were quite friendly"
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Cons: "We were not told, when we purchased the ticket, that you must pay $55 to carry on a bag! Plus another $15 for the seat! Our first--and last--flight on this "discount" airline! This airline will be out of business soon."
Pros: "All of the staff was very stylish. I liked that the flight was cheap"
Cons: "Could not check my bags anywhere except the gate, and it cost more than the flight did, they would not accept cash from me to check my bags until a man had a hissy fit. I wasn't allowed to actually check my heavy bag, was made to carry it on, which was over whelming and hurt my back, really annoying and stressful. Felt ignored because I was a woman. Felt annoyed that they gave me a hard time about paying them cash. No where on the website does it say credit cards only. Also the seats were small and did not recline. On my return trip they changed the gate 2 mins before boarding and I had to run to catch the flight. I would not recommend."
Pros: "The tickets were cheap."
Cons: "Baggage fees were expensive and seats were small with no elbow room. No free drinks and the pilots made a few crazy maneuvers on take off."
Pros: "The flight was on time."
Cons: "The "Smoke and Mirrors" pricing philosophy and the website drove me crazy. The website doesn't work well at all. The up-charging is a horribly annoying delay tactic. There is no warning of the multiple screens and steps. Anyone who answered the phone could not be understood due to thick accents. I had to force the person to "slow down" to be able to understand them. Trying to obtain a boarding pass was totally frustrating! I am an experienced computer user so I can't attribute the problems to unfamiliarity. It was tense just trying to get the boarding pass because the procedure TOOK OVERNIGHT to complete and still required a phone call. I barely got one before leaving for the airport. This procedure should be seamless and FAST! There should be no mystery about the final cost of any flight. Please rethink your approach!!!!!!!!!! By the time I was seated on the plane, my frustration and irritation was so high I was NOT confident about a safe arrival to my destination."
Cons: "First my flight was canceled do to " weather conditions" even though all other airlines were flying out to the same city. When I asked for help the desk attendant said I can look on my phone for available flights. So I didn't feel like the staffed cared at all. The flight back went without a delay but the airplane felt very cramped and with no entertainment to distract us from our 4 hour flight. When I did finally order a coffee and muffin the flight attendant staired at me like I wasn't speaking English. And passed everything to me 1 by 1 in the most awkward uncomfortable way. I don't know how exactly to describe it but it was incredibly strange and not very professional. Over all I won't be flying with this airline again."
Cons: "They cancelled the flight & never contacted me"
Cons: "40 lb. checked luggage max - Fee for carry-on - fee for food and beverages"
Pros: "Absolutely nothing"
Cons: "Everything. Not only was the flight's departure delayed by two hours, but once we were finally able to board the flight, the a/c wasn't working. After taxiing aimlessly for 45 minutes in the Dallas summer sun with no air conditioning, the pilot announced we would have to return to the gate so that "the engine could be started". Fortunately, at this time, the air conditioning was also repaired. After an additional 1 hour and 15 minutes of repairs, taxiing and waiting, we finally departed after a total delay of 3 hours. Upon landing in New Orleans, we were forced to wait for an additional hour while we waited for our gate to clear. All in all, we arrived 4 hours after our initial arrival time, and spent 3 hours on a plane for a 1 hour and 8 minute flight."
Pros: "The only thing I can say positive is that the crew was nice."
Cons: "The plane was extremely hot the entire way. The captain apologized for the temperatures but never mentioned that the air cooling system was (most certainly) not functioning correctly. It was miserable."
Pros: "Spirit has low fares, and they seem to stick to their flight schedules really well. Flight crew had a sense of humor."
Cons: "extra fees. Two checked bags = $105. Extra 3" legroom =$40."
Pros: "The staff were friendly and.helpful"
Cons: "The 10 min sign up gor our credit card was unnecessary"
Cons: "Water. Water. Death by Thirst."
Pros: "Funny flight attendants made pre-trip safety and info entertaining rather than something to tune out."
Pros: "Check in was fast and convenient!"
Cons: "Baggage fees are extremely high!"
Pros: "I loved everything we boarded on time and we land ontime"
Cons: "The prices were kinda high for drinks"
Pros: "It was cheap and the crew was nice."
Cons: "There was no space, nothing to do, and not even a free drink."
Pros: "Worst flight i have ever been on"
Cons: "i will never book with them again"
Pros: "My flight to Las Vegas was delayed 7 hours with no compensation. Then the flight from Vegas to New Orleans was delayed 2 hrs at 2pm then site 2 hrs at 5pm until it was finally canceled at 10pm. After I spent 3.5 hrs standing in line I was re-booked a non direct flight the next day with another airline,and they put me up in a hotel for 2hours until my next day of flying to Denver, Houston, and then new Orleans. I was originally supposed to arrive in new Orleans via a direct flight Sunday night but ended up not reaching my final destination until Tuesday afternoon."
Cons: "They charged $55 for a carryon, in which I was not notified of until I got to y airport. My flight was delayed with no compensation. The steward woke me up at midnight to ask if I wanted to purchase a coke. My return flight was delayed all day then canceled. Services were less than professional and filled with hidden fees."
Pros: "I liked how cheap the fare was."
Cons: "I disliked that Spirit charges you to even bring in carry on luggage. Ontop of that if you want the convenience of carry on luggage you pay more than if you checked it in. Most likely won't fly again because the fees add up to a flight with a airlines with more amenities/ better luggage policies."
Pros: "The crew was very nice and very spirited. Announcements and safety was covered in a fun way, so people paid attention."
Cons: "Seats don't go back"
Pros: "On time arrival and departure."
Cons: "The fact that the price of your purchase ticket does not include assigned seating for me and my wife. Even though we bought the tickets at the same exact time we were on different boarding groups. We had to pay $15 each for assigned seating both ways. Also, $52 for (1) checked luggage and $56 for (1) carry on?! What a major rip off! So in a nut shell I spent $137 to and from equaling $247 just to get on the plane over and above the cost my original tickets. Never again and buyers beware!!"
Pros: "Boarding was well-organized, nothing complicated."
Cons: "The kiosks weren't working for Spirit at DFW, so I wasn't able to print my boarding pass on my own; they had a line backed up quite a bit. However, their agents worked really quick to get everyone taken care of. It's a good idea to get there early!"
Pros: "The flight was ok and the pilot gave información At all times"
Cons: "I expierenced a horrible situación At the AirPort. First, there was nobody To help with inquires At the airport, on the line. Second, I meassured my bah which fit perfectly in the 'included' box. It said absolutly nothing about the hight, then the flight was delay for more than an hour, nobody was there for inquires, so i was late for a meeting, and when i was about To get on board, i was stopped To Pau more for my lugagge, and they wanted To charge me more. Not only that. One of the atte Santa At the counter acepted cash from another custom er even if was no permitted, and then me and my husband got threatened by Patricia At the counter that if we Kept complaining she would close the door forcing us to lose the plain. Finally we paid but we recorded the situation in our phone. We were severly mistreated and we will Not buy tickets from this company and will encourage our friends Not to buy tickets either. I have never Bern treated so bad in a airlines company"
Cons: "Was not aware of the fact that I would have to pay $55 to carry a bag on. I checked my bag for $50 (because it was cheaper) but had to retrieve it after the first leg, pay ANOTHER $50 and then go through security again. Major pain in the but that was not presented when booking."
Pros: "On time great staff"
Pros: "I liked everything"
Cons: "I didn't like that they charged for the foods when it's over a 100 people who paid . Least could give 1 free condiment"
Pros: "The crew were as polite as possible considering they were uniformed about what the company's decisions were and the passengers taking out their frustrations on the only people they could actually talk to."
Cons: "This was the worst management of flight rescheduling I've ever experienced. Canceling and reassigning passengers due to poor weather is one thing but not being prepared to handle these transfers is just a reflection of poor organization and business practice. Never again will I be flying Spirit."