Nice crew, clean planes, problem free
I chose my isle seat on line... paid for it ... however assigned a middle seat when I boarded. I have medical issues so I always request an asle seat. So this was very disheartening. I should at least be reimbursed for my seat selection fee. Note: I do not complain on any Airline for fear of what happened to United passenger and being African American.
Nothing, at first how cheap it was, but one quickly realizes you get what they paid for.
The fact that they blamed the weather for their in ability to land, but the reality is that the airline is so cheap they don't carry enough fuel to be able to give it another go at landing in Las Vegas. We were literally only about 15 20 feet from landing at our destination when the pilot decided to speed up and give it another go. But then they gave us some b.s. about how their gate was taken and they had no other available gates, but then they blamed the weather. Wish they could get their story straight. Anyway, the airline just stranded us in Los Angeles, which is even weirder since we took off from San Diego...
The friendliness of the crew
Very hot and uncomfortable
Seats are clean. Cabin looks new.
Seats are very narrow. Anyone slightly overweight will be spilling over into someone else's seat. The design was not made with the average person's comfort in mind.
The lighthearted way the flight crew shared information with passengers on the plane. This helped to Make the trip settle more entertaining and enjoyable.
We experienced a 75 minute delay due to the bad weather and need for the plane to be de-iced. Because this caused us to be off-schedule, It would have been helpful and reassuring to have received periodic updates regarding our location and ETA, once we were underway (especially towards the end of the flight).
I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE.
My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!
I liked the expediency of being rescheduled for another flight and the kindness of the American Airlines staff. When I first received my boarding pass, the pass listed gate A24 as the one where my flight was scheduled to depart. The plane destined to depart from Dallas to LAX did not show up. However, a few of us were kindly offered a cot and blankets to sleep on. The next morning I folded the cot and the blankets and found an American Airline staff member who swiftly rescheduled me for another flight to LAX. She did state that the original flight had departed at 11:15 p.m.
From around 6 P.M., December 11, 2017, I was at gate A24 - the gate listed as the Departure gate for my return flight to Los Angeles. The last flight that left went to Saint Louis, I believe. There was never a flight to depart from Gate 24 to Los Angeles. I believe the gate may have been changed and for some reason, those who were at Gate 24 were not informed. Also, the travel instructions on the advertisement for scheduling the flight mentioned the ability to carry on luggage for no additional charge. When I received my boarding pass, it stated I was only allowed to carry on baggage that would fit underneath the seat and not in the overhead bin. I had to pay to check my baggage that I thought was free. In spite of the changes, the flight was a good flight. Thank you
The flight was late
Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
I had the row to myself. Smooth flight. On time. Actually we got there early.
My arm rest would not stay up. Flight attendant almost seemed rude. Might have been just her tone. She seemed annoyed. I could be wrong.
The crew was helpful and friendly, my flight was inexpensive
The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep.
The crew wasn’t nice at all The food was bad
The food was particularly poor this flight.
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