Food service, upgrade, and leg room
The arraivile bean early than than a espect at :
Food quality was poor changed to smaller plane st last minute and had to get seats reassigned, no gin on the plane. Flight was delayed , your website was slow and could not do check in over the web, when I️ got to the counter 3 hours before my flight I️ was still delayed because I️ couldn’t do an online check in. Made it to the gate with one hour to spare but don’t think you should penalize people because of your own issues
Sf to Mexico was fine
Lost my immigration form and missed my flight. Airline told me to talk to my booking agent. I spent time talking to justfly and it took them a long time to tell me they couldn’t do anything and I’m stuck in Mexico for a day.
Pretty average experience. Did not like that first checked luggage was charged for an international flight.
Food was by far the worst of any airline I’ve flown. It was unreal....the smell...wow.
Older plane with less room from Chicago to Panama, but other than that everything was great.
Stores in Panama
When you get into Panama in the airport they control people in a rude way. (specially when we were from Panama to the USA. They make questions and review the luggage not friendly.
King Arthur: Legend of the Sword is an awful movie, but that’s not your fault, I blame the cast & Directer. ;)
I've always had a great experience when I travel with Copa!
Boarding was very easy , no long line , trip was on time .
Crew was great and helpful!
Not enough options for people with celiac.
Arrived on time
Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.
Staff was friendly
United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.
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