Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Cons: "More leg room"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Cons: "Flight delayed by an hour"
Pros: "On-time departures ....love it!!!"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Cons: "My flight was delayed"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Flight attendant relocated me to exit aisle (see below)."
Cons: "My seat's headphone jack didn't work. Annoying for a long flight --they should be frequently checked and maintained."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "Space. Courteous service."
Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"
Pros: "Everything Entertainment Early landing"
Pros: "The flight was one of the best domestic flights I have ever taken. Amazingly helpful and courteous cabin crew, excellent customer service, great add-ons like free wifi and snacks. I think I will only be taking jet blue now, especially if the price remains somewhat similar to other carriers. It is simply the best."
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Pros: "The seats were extremely comfortable! I"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Free entertainment"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Smooth and comfortable flight."
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Great attend ants"
Cons: "More room. Screen was broke"
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "Highly efficient crew."
Cons: "You were out of earphones"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Cons: "No headphones and wifi was impossible"
Pros: "The crew was nice as was the meal"
Pros: "Wifi was semi-fast and reasonably priced; crew was friendly."
Cons: "No seatback TVs."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Cons: "The wifi signup process not seemless with Android."
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Cons: "Flight delayed three hours."
Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Cons: "Despite inbound flight - with the same airline - coming in 6 minutes early the connecting flight was closed when arriving at the gate. Rebooked on next flight some 3 hours later."
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "We arrived 2 hours late."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Pros: "I met a lot of nice people in the sane situation."
Cons: "The flight was delayed from 10:30 pm to 12:30pm which resulted in scrambling for a car and hotel"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "Delayed flight and missed connection flight to KC"
Cons: "I need to be able to charge my phone on the airplane!"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "- Got to the destination early."
Cons: "- time it took to get off the plane. - time it took for baggage to come out. - being forced to check in my carry on bag that had fragile items."
Cons: "Limited recliner Small seats"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "Terri was very attentive."
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "The plane was new and relatively clean."
Cons: "I fell asleep as soon as the cabin began to pressurize, which I often do. I subsequently missed the first meal, and was informed of light snacks in the galley bar - this meant mini pretzels. We experienced some light turbulence perhaps 2 hours to 1.5 hours before landing, after which we were informed that the turbulence had caused the food for the economy cabin to spill (first class was apparently fine). So that meant I had not eaten at all on a 13.5 hour flight, and all I consumed was water. To add insult to injury, I was caught in a 2 hour immigration line, despite the presence of one world employees in the hall responsible for ushering passengers with tight transfer times, but refused to give me assistance on 2 occasions. I later missed my connecting flight and was forced to pay for my own hotel, transfers and subsistence, with no apology from the airline. Outrageous flying experience."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"