Find Cheap Flights from Frankfurt am Main to New York John F Kennedy Intl (FRA - JFK)

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Wed 12/13
Wed 12/20
Any month
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Good to Know

Low Season:
February
Best time to beat the crowds
3%
expected price decrease
High Season:
July
Most popular time to fly
15%
expected price increase
Average Price:
$879
(avg. price over the last 2 weeks)
Good Deal:
$564
or less (round trip)

When to Book Flights from Frankfurt am Main to New York John F Kennedy Intl

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $564 or less.
The cheapest flight from Frankfurt am Main to New York John F Kennedy Intl was found 61 days before departure, on average.
Book at least 6 weeks before departure in order to get a below-average price.
High season is considered to be June, July and August. The cheapest month to fly is February.
Morning departure is around 23% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Frankfurt am Main to New York John F Kennedy Intl Flights

How long does a flight from Frankfurt am Main to New York John F Kennedy Intl take?
An average nonstop flight takes 10h 35m, covering a distance of 3846 miles.
How many flights are there between Frankfurt am Main and New York John F Kennedy Intl?
There are 94 (nonstop) flights between Frankfurt am Main and New York John F Kennedy Intl per week, averaging 13 per day.
Which airlines provide the cheapest flights from Frankfurt am Main to New York John F Kennedy Intl?
In the past 3 days, the cheapest round-trip tickets were found on TAP AIR PORTUGAL ($391), WOW air ($391) and Multiple Airlines ($409).
Do I need a passport to fly between Frankfurt am Main and New York John F Kennedy Intl?
Yes.
Which airlines fly most frequently between Frankfurt am Main and New York John F Kennedy Intl?
Delta (2 times daily), KLM (1 times daily), Thai Airways (1 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly Frankfurt am Main to New York John F Kennedy Intl?
For Frankfurt am Main to New York John F Kennedy Intl, Wednesday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from New York John F Kennedy Intl back to Frankfurt am Main, the best deals are generally found on Sunday, with Monday being the most expensive.

Book cheap flights from Frankfurt am Main to New York John F Kennedy Intl (round-trip)

Airports
Origin
Frankfurt am Main
$391
only
$391
Destination
New York
$391
only
$391
Wed, Feb 7
FRA
JFK
12h 35m
Wed, Feb 28
JFK
FRA
16h 55m
Trip: 22 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2942 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
LIS
MXP
Mediocre 2.0

I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit

LIS
MIA
Excellent 8.0

Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time

Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!

MXP
LIS
Excellent 8.0

Very gentle staff. Good food and service. And I will visit Lisbon next time.

Too early in the morning. A better connection in Lis wil lhelp

MIA
LIS
Mediocre 3.6

I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner

GVA
LIS
Excellent 10.0

Crew and captain we're very kind and friendly

Sun, May 20
FRA
JFK
11h 00m
Mon, Jun 4
JFK
FRA
11h 00m
Trip: 16 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1121 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
BOS
KEF
Excellent 8.0

Staff was helpful and nice

Having to pay for bags no matter if you carry on or check. It's just hidden fees.

DUB
KEF
Excellent 10.0

USB chargers on every seat.

Extra charge on carry on bags.

SXF
KEF
Okay 4.6

The staff was nice

I will not ever fly Wow again. I paid more than my friends did to get to Europe and they got meals and drinks as well as free baggage.

BWI
KEF
Okay 5.6

Crew was Great A+

Every leg of flight was delayed and very late arriving to our destination

KEF
EWR
Okay 5.0

the crew wears handsome uniforms. Everyone looks nice.

Oh my god, I felt like a sardine. They developed their passenger seating scheme by carefully studying Iraqi prison torture manuals, I think. I didn't die but that outcome was surprising to me.

Wed, Jan 17
FRA
JFK
43h 00m
Tue, Jan 23
JFK
FRA
18h 25m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jan 29
FRA
JFK
10h 45m
Fri, Feb 2
JFK
FRA
10h 20m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6396 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
ZRH
Mediocre 2.0

Didn’t exist

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

MSP
KEF
Excellent 10.0

Crew was very professional

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Wed, Jan 24
FRA
JFK
14h 20m
Wed, Jan 31
JFK
FRA
12h 55m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2942 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
AGP
LIS
Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

LIS
MIA
Excellent 8.0

Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time

Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!

LIS
EWR
Excellent 10.0

was delayed 2 hours

MXP
LIS
Excellent 8.0

Very gentle staff. Good food and service. And I will visit Lisbon next time.

Too early in the morning. A better connection in Lis wil lhelp

MIA
LIS
Mediocre 3.6

I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner

Thu, Apr 26
FRA
JFK
16h 50m
Fri, May 11
JFK
FRA
29h 10m
Trip: 16 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1121 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
BWI
KEF
Okay 5.6

Crew was Great A+

Every leg of flight was delayed and very late arriving to our destination

CDG
KEF
Okay 5.3

Boarding process for WOW is chaotic and disorganized- everyone boards at once with lines from two different directions.

KEF
EWR
Okay 4.3

The staff was nice

I will not ever fly Wow again. I paid more than my friends did to get to Europe and they got meals and drinks as well as free baggage.

ORD
KEF
Mediocre 2.0

NOTHING.

Cheap flight sounds great...except it’s not actually cheap. Once you add on charges for baggage, seats, water on board, etc., it’s about the price of a standard ticket on a quality airline. (Plus they didn’t actually reserve the seats I paid $20 for, even though I have the receipt). Amenities on board are atrocious. No Wifi, no in flight entertainment (except an iPad you can pay $25 for that features 10 movies from 1992), no USB ports...you even have to pay for water!!! My flight was delayed twice in one week causing me to miss my connecting flights both to my destination and back home by 5 minutes. Because they are not a member of an airline alliance, my only options were to wait until the next day and stay in a shared hotel room or rebook on another airline for $600 which they couldn’t guarantee I would be reimbursed for. The general apathy shown by the staff and lack of communication is abhorrent. The least they could do is apologize and help direct me to somewhere I could find more information. They were positively clueless! Spend a little extra and book on a respectable airline that values their customers...and maybe you won’t be out $1200 (in addition to the cost of the “cheap” tickets) like I am!!

DUB
KEF
Excellent 10.0

USB chargers on every seat.

Extra charge on carry on bags.

Mon, Jan 22
FRA
JFK
31h 10m
Tue, Jan 30
JFK
FRA
18h 25m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Jan 19
FRA
JFK
10h 35m
Fri, Jan 26
JFK
FRA
10h 20m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6396 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
MSP
Excellent 10.0

Very accommodating to me when I was flying solo with my 15 mo. old.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

MSP
KEF
Excellent 10.0

Crew was very professional

Tue, Feb 6
FRA
JFK
12h 35m
Mon, Feb 26
JFK
FRA
16h 55m
Trip: 21 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2942 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
LIS
EWR
Good 6.3

Friendly and kind captain and crew

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

LIS
EWR
Excellent 10.0

was delayed 2 hours

MIA
LIS
Mediocre 3.6

I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner

GVA
LIS
Excellent 10.0

Crew and captain we're very kind and friendly

DKR
LIS
Mediocre 2.0

Not good I book a fly

Mon, Jan 22
FRA
JFK
31h 10m
Tue, Jan 23
JFK
FRA
18h 25m
Trip: 2 days
Overall 0.0 Poor
Based on 0 reviews
Wed, May 2
FRA
JFK
16h 50m
Sat, May 5
JFK
FRA
29h 10m
Trip: 4 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1121 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
LGW
KEF
Okay 4.6

Good design

Most uncomfortable seats I've experienced. They charge for EVERYTHING, even water. They actively sell Duty Free several times.

CDG
KEF
Okay 5.3

Boarding process for WOW is chaotic and disorganized- everyone boards at once with lines from two different directions.

ORD
KEF
Mediocre 2.0

NOTHING.

Cheap flight sounds great...except it’s not actually cheap. Once you add on charges for baggage, seats, water on board, etc., it’s about the price of a standard ticket on a quality airline. (Plus they didn’t actually reserve the seats I paid $20 for, even though I have the receipt). Amenities on board are atrocious. No Wifi, no in flight entertainment (except an iPad you can pay $25 for that features 10 movies from 1992), no USB ports...you even have to pay for water!!! My flight was delayed twice in one week causing me to miss my connecting flights both to my destination and back home by 5 minutes. Because they are not a member of an airline alliance, my only options were to wait until the next day and stay in a shared hotel room or rebook on another airline for $600 which they couldn’t guarantee I would be reimbursed for. The general apathy shown by the staff and lack of communication is abhorrent. The least they could do is apologize and help direct me to somewhere I could find more information. They were positively clueless! Spend a little extra and book on a respectable airline that values their customers...and maybe you won’t be out $1200 (in addition to the cost of the “cheap” tickets) like I am!!

EWR
KEF
Good 7.5

For the price this was an excellent option to get to Iceland.

Boarding process was chaotic.

KEF
EWR
Okay 4.3

The staff was nice

I will not ever fly Wow again. I paid more than my friends did to get to Europe and they got meals and drinks as well as free baggage.

Sat, Jan 27
FRA
JFK
10h 45m
Thu, Feb 1
JFK
FRA
10h 20m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6396 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
MSP
KEF
Excellent 10.0

Crew was very professional

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

KEF
ZRH
Mediocre 2.0

Didn’t exist

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Wed, Feb 7
FRA
JFK
14h 20m
Wed, Feb 21
JFK
FRA
12h 55m
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2942 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
MXP
LIS
Excellent 8.0

Very gentle staff. Good food and service. And I will visit Lisbon next time.

Too early in the morning. A better connection in Lis wil lhelp

DKR
LIS
Mediocre 2.0

Not good I book a fly

AGP
LIS
Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

LIS
MIA
Excellent 8.0

Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time

Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!

GVA
LIS
Excellent 10.0

Crew and captain we're very kind and friendly

Fri, Feb 2
FRA
JFK
10h 35m
Fri, Feb 9
JFK
FRA
10h 20m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6396 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

CPH
KEF
Excellent 10.0

Very accommodating to me when I was flying solo with my 15 mo. old.

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

KEF
ZRH
Mediocre 2.0

Didn’t exist

ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

Sat, Jan 13
FRA
JFK
43h 30m
Tue, Jan 16
JFK
FRA
30h 35m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Apr 26
FRA
JFK
16h 50m
Mon, Apr 30
JFK
FRA
29h 10m
Trip: 5 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1121 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
BOS
KEF
Excellent 8.0

Staff was helpful and nice

Having to pay for bags no matter if you carry on or check. It's just hidden fees.

ORD
KEF
Mediocre 2.0

NOTHING.

Cheap flight sounds great...except it’s not actually cheap. Once you add on charges for baggage, seats, water on board, etc., it’s about the price of a standard ticket on a quality airline. (Plus they didn’t actually reserve the seats I paid $20 for, even though I have the receipt). Amenities on board are atrocious. No Wifi, no in flight entertainment (except an iPad you can pay $25 for that features 10 movies from 1992), no USB ports...you even have to pay for water!!! My flight was delayed twice in one week causing me to miss my connecting flights both to my destination and back home by 5 minutes. Because they are not a member of an airline alliance, my only options were to wait until the next day and stay in a shared hotel room or rebook on another airline for $600 which they couldn’t guarantee I would be reimbursed for. The general apathy shown by the staff and lack of communication is abhorrent. The least they could do is apologize and help direct me to somewhere I could find more information. They were positively clueless! Spend a little extra and book on a respectable airline that values their customers...and maybe you won’t be out $1200 (in addition to the cost of the “cheap” tickets) like I am!!

DUB
KEF
Okay 5.0

price was a'ight

The seating was so cramped and stifling that I no longer had the will to live; I begged God to please take me from this planet...alas, to no avail.

CDG
KEF
Okay 5.3

Boarding process for WOW is chaotic and disorganized- everyone boards at once with lines from two different directions.

DUB
KEF
Excellent 10.0

USB chargers on every seat.

Extra charge on carry on bags.

Mon, Feb 12
FRA
JFK
14h 20m
Mon, Feb 26
JFK
FRA
16h 55m
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2942 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
DKR
LIS
Mediocre 2.0

Not good I book a fly

LIS
MIA
Good 7.0

The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow.

The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad.

LIS
EWR
Excellent 10.0

was delayed 2 hours

GVA
LIS
Excellent 10.0

Crew and captain we're very kind and friendly

LIS
EWR
Good 6.3

Friendly and kind captain and crew

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

Sun, Feb 4
FRA
JFK
11h 05m
Sat, Feb 10
JFK
FRA
10h 20m
Trip: 7 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6396 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

MSP
KEF
Excellent 10.0

Crew was very professional

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

KEF
MSP
Excellent 10.0

Very accommodating to me when I was flying solo with my 15 mo. old.

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

Thu, May 3
FRA
JFK
16h 50m
Thu, May 10
JFK
FRA
11h 05m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Tue, May 15
FRA
JFK
11h 00m
Mon, May 21
JFK
FRA
11h 00m
Trip: 7 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 1121 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.2
Food
4.7
BWI
KEF
Okay 5.6

Crew was Great A+

Every leg of flight was delayed and very late arriving to our destination

LGW
KEF
Okay 4.6

Good design

Most uncomfortable seats I've experienced. They charge for EVERYTHING, even water. They actively sell Duty Free several times.

SXF
KEF
Okay 4.6

The staff was nice

I will not ever fly Wow again. I paid more than my friends did to get to Europe and they got meals and drinks as well as free baggage.

KEF
EWR
Okay 5.0

the crew wears handsome uniforms. Everyone looks nice.

Oh my god, I felt like a sardine. They developed their passenger seating scheme by carefully studying Iraqi prison torture manuals, I think. I didn't die but that outcome was surprising to me.

DUB
KEF
Okay 5.0

price was a'ight

The seating was so cramped and stifling that I no longer had the will to live; I begged God to please take me from this planet...alas, to no avail.

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