One and only one good thing is there is a water bottle for every seat.
Horrible service, it's just like traveling in some local bus. Crew will not respond to you even if u turn on the assistance light. Flight entertainment doesn't work. Seats and seat trays are broken and dirty. Food is big disaster, being Indian airlines anyone can expect Indian food to be good but it's worst.
I left NYC (JFK in New York) and arrived in KTM (Kathmandu, Nepal) via a transit through New Delhi. In New Delhi, I spoke to 2 agents and they both confirmed my luggage would be on the flight and I can pick up my bags in KTM. My luggage was supposed to arrive in KTM yesterday at 12:10pm. Nothing showed up at the airport. As of now, the time is 3:10pm the NEXT day and I still haven't received my luggage! What's worse is the airline hasn't contacted me yet!! I've tried calling them a million times but they just won't pick the phone up! All my necessities and clothing are in the bags - And it's freezing here.
Avoid AIR INDIA! Was told by many that this is a common issue with flights that take a transit via DEL where bags go missing or arrive a few days after with items stolen from within the baggages!
Can someone in Air India please contact me? I can't get anyone on the phone in New York, Delhi or Kathmandu offices!!! This is ridiculous!
I was surprised at how comfy the seats were considering their proximity to one another. The food was also another pleasant experience. . .we received 2 full meals and a light lunch. The former 2 were delicious and tasted homemade.
The service left a bit to be desired but was still significantly better than I had heard/read.Though the crew didn't go beyond their basic tasks and never responded to the "call button", they were personable and carried out their responsibilities sufficiently enough.
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