Find Deals on Flights from New York John F Kennedy Intl to Tokyo Narita (JFK - NRT)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

New plane,comfortable seats, modern entertainment

Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!

Food was better than most. The crew was nice. The flight departed promptly.

The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation.

I like the food and the service plus the entertainment on the Telvision

Nice food, wonderful entertainment.

Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.

Tempting fare for a long haul flight. Luckily they had new air craft 787 on this sector.

Bad food.

China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.

Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone. Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again. The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.

Have flown with them several times. They have up graded their planes much better. The staff are cold. You get what you pay for.

Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.

All the staff was wonderful. When I arrived at my hotel I found that I had lost something. JAL found it and returned it to me. I am very grateful to JAL and its employees.

Cabin temperature was a bit too high.

Everything. Been on a ton of foreign airlines in the world, and this was the first time on JAL, and just took the cake. Thank you so much for great flights on such long hauls

Narita airport isn't the best place to be stuck for a while, but can't blame the airline for that one.

There is no much I can say that I like.

Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault.

My husband and I flew from Chicago to Bangkok with a layover in Shanghai Pudong airport. The flight was comfortable. I enjoyed the food, and entertainment choices. The flight attendants were courteous and helpful.

No one answered any phone calls. I couldn't confirm my flight 24h before as recommended. My husband's flight was moved a day earlier leaving from Bangkok due to overbooking, so we called to have his flight upgraded but we couldn't reach anyone. We asked at the check-in counter for the airline to upgrade his flight but were told that we needed to call to do that. We did! But no one answered! The website was always down when trying to reserve seats. My husband and I were seated separately even though we checked in together on the last leg of flight from Shanghai to Bangkok and there were plenty of seats leftover that we could have been seated. The plane was not even full.

I got two beers and a decent meal

The aircraft was old and dumpy. The IFE is very insufficient and needs to be renewed.

Flight was delayed then after many hours got to know that the flight was cancelled. . It was terrible and didn't expect it.due to this my plans and work for effected. Now after my arrival to USA I received my laguages after 2 days. when I received my laguage Many of my stuffs are missing. I'm highly disappointed with this service. I'm never ever going to use air China again. I won't recommend to my friends too. A very bad service

Good service

Staff efficient

Abit slow at check in with queues

The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.

N/A

Boarding was on time and the service was nice. The cabin crew were nice too.