Service on board was excellent and the staff was very attentive even turning up the air conditioner in the cabin when I mentioned that I was hot.
They wouldn't give me a seat assignment in advance even though I told them they I needed a window seat because I get claustrophobic. They kept telling me that I will just have to wait until I get to the ticket counter to check if there is availability and that can't promise me anything.
This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go.
JAL used to be Japan's premier airline. It's plain that they are trying to get back to that status. The crew was excellent. In addition on the way to Japan I left the power cord for my laptop. A call from my hotel and they got it back to me. JAL is clearly striving for excellence.
The web check in process seemed too long and sometime confusing.
Service, comfort, and overall flight was excellent. Really would fly the airline again.
There was a good 7+ hours we had to wait to get the next meal. It was only 2 meals for 15+ hour flight which left us feeling a bit hungry. Although snacks were served, we would've rather preferred 3 meals versus 2.
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