No food/drink service for the whole flight.
surprisingly , everything was on time, and work great! flights on time, arrives on time, etc
It was just ok, flight attendants seemed tired and annoyed, they were not pleasant and welcoming.
Pros: "Everyone was great."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "crew was fine"
Cons: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Pros: "The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch."
Cons: "The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times."
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Cons: "It was well executed flight"
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Pros: "left on time and arrived on time"
Cons: "no lunch on a flight that departed at 2 pm."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "no drink was provided"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "In-flight entertainment, speed of flight"
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Pros: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Cons: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Air crew was excellent"
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Pros: "The way they treated people, it’s comfortable , the movie"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Cons: "No meal service in first class."
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Cons: "It was delayed by 4 hours"
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "The gate agents and flight attendants were nice."
Cons: "We were not able to choose our seats until we got to the airport. Which was a waste of time since we did online check in but still needed to go to the self check for seat assignment. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. Overall not a good experience"
Pros: "Love Delta and their attention to customer service. They make you feel overall that they value you as a customer."
Cons: "My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts."
Pros: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
Cons: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."
Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Orderly boarding process."
Cons: "Overweight people being seated int he middle seat and sticking their elbows over both arm rests while comfortably sleeping."
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "Flight was delayed by over an hour"
Pros: "i got to Atlanta safely"
Cons: "what can cookies and a cup of juice do for me with all the delays ? i was hungry and tired. Seriously DELTA, it was a horrible time. i deserved a compensation from Delta for the entire day."
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Pros: "stewardess was very kind and tried to make people happy during delay"
Cons: "grounded in charlotte for over an hour despite captain giving false estimates and assurances over intercom. leg room tight and my chair could not lean back."
Pros: "Flight crew and pilots always terrific"
Cons: "Flight delayed two hours due to maintenance. Even after changing planes due to another maintenance issue. Third flight in two weeks delayed or cancelled due to maintenance issues"
Pros: "Attentive and very polite flight attendant"
Cons: "Restroom seems to get smaller and smaller"
Cons: "Seat was very hard and uncomfortable"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "The steward was super friendly."
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Cons: "Crew serving food passed me by by, seemed rushed and missed my row."
Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Easy to board. Comfortable seats. Very kind flight crew."
Pros: "The TV's on the back of the seats were nice."
Cons: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Pros: "Seats, check in, baggage claim all good."
Cons: "Lousy Wi-Fi on board"
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "The crew was great"
Cons: "No entertainment"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Cons: "The cramped space"
Pros: "Flight attendant was friendly and gave great service!"
Pros: "Perfect quiet comfy flight"
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."
Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Cons: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Pros: "Entertainment and crew"
Cons: "Entertainment was boring"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "The pilot apologized for the delay and promised to get us there as quick as he can, if that was possible. But, it was thoughtful of him."
Cons: "Although I was informed that the flight was delayed, it was too late, I was already at the airport. A two delay ended up being three hours delay. When it was time to board, we had to wait for a crew member, further delaying boarding. Finally on the flight, I was served cold coffee!!! There was no blanket!"
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "The planes people and service."
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "thiughy it was a good price on the fare. Now I know why"
Cons: "The representatives and staff at your LaGuardia airport need some serious customer service training. Very rude - no one seemed to know what was going on. Flights were pulling up they rebooked and they were fussing at customers. Understaffed and delaying and canceling flights. Would not recommend to anyone to fly with them. Even on connection changed gates 3 times. So customer unfriendly!"
Cons: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."
Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."
Pros: "The boarding was quick."
Cons: "Flight attendants weren’t 5 out of 10 on the friendly scale."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "The unfriendly crew"
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Cons: "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Pros: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Cons: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Cons: "Price gouged to escape hurricane Irma"
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Smooth flight and on time great customer service"
Pros: "You have to pay for TV which is wrong and the snacks are horrible. Need to put better entertainment together and better food to paying customers not just to your first class members everyone should be treated special because all of our money pays for the company to stay a float"
Cons: "Food, entertainment and baggage claim"
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."
Pros: "We'll coordinated."
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Pros: "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
Cons: "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "The crew was nice"
Cons: "There was neither WiFi nor in flight entertainment available which made the entire flight a drag"
Pros: "The flight had great entertainment options and a good food and drink selection."
Cons: "First of all the flight was overbooked. Second of all some of the crew members looked as though they wpull be anywhere but on the plane. Boarding was a little sloppy but I suppose that was due to the overbooking."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Pros: "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "Not only did they change gates several times and the flight was delayed close to two hours, they didn't provide any information and refused to answer any questions."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Pros: "Excellent attention to detail"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "I liked: The rambunctious kid behind me in the security line who was the Asian version of Chris Farley playing Rudolph Giuliani's kid on Saturday Night Live."
Cons: "I disliked: The fact that the flight departed at 6:00 am. It's my own fault for choosing such an ungodly hour."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Pros: "The pilots at the front were friendly as we departed, thanking the passengers."
Cons: "The line up process at LaGuardia was unorganized based on the preassigned number boarding system. There was no space to organize 1-5 as assigned on the boarding passes. Going and coming from LaGuardia, the flight gate was changed multiple times, then there was at least an hour and a half delay on the ground and an hour in the plane. We had to reroute to Neward because of air traffic situations, but the ground crew was not ready nor efficient in helping the throngs of people find transportation or understand the process The crew was sour, and when simply asked for a spoon, the guy said, "later" and of course, he never brought one. There was no friendliness or cordiality from these people. We were like cattle to them. I have never seen it so bad. I have watched what used to be a great airline with Continental, decline to a consistently subpar experience with United. I will look for other airlines to fly in the future. My experiences with Southwest have been much better in the last two years."
Cons: "The arrival/departure board at the airport still said the flight was on time when I arrived, but when I tried to check in at the kiosk it said the flight had been canceled. They booked me on the next flight the following day on a different airline but made no offer to accommodate me with a hotel room and I was forced make my own arrangements for the overnight wait for the next flight at my own expense."
Pros: "Everything about the flight! I loved it! Short yet great"
Pros: "On time boarding early arrival"
Cons: "Avoid higher prices on carry on"
Pros: "Pilot was funny"
Cons: "Boarding took forever , plane was an hour late . Food and drinks are too pricey"
Pros: "Price was fantastic, plane was on time and staff were incredibly friendly."
Cons: "Wasn’t great comfort and baggage price jacked up the cost a little, but was reflected in the great price"
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Cons: "Flight was inexplicably cancelled 4 hrs prior to Departure.The Airline cited weather concerns.I was able to quickly secure the Last Seat on an AA Flight for a smooth Trip down to ATL!! Weather? Really?!! NEVER will i Purchase a Ticket on This Airline again!"
Pros: "Not to many positive feedback. I thought the inexpensive flight would have been worth the experience however it was not. The only positive the security check point was pretty efficient"
Cons: "Unhappy with this airline from booking to deplaning. It was not worth it. Would have paid extra to fly with another carrier. No live agent to answer questions not available on the website. They nickel and dime you from baggage to seating even snacks are not complimentary. The aircraft was cramped cheap and uncomfortable. Also not enough flight alerts"
Pros: "The pilots and the attendants and it was a smooth ride and also the frequent flier mileage they offered for applying for their Frontier credit card"
Cons: "Wasn't a TV and the seats are pretty close together; I figured because Frontier is still growing they are working things out"
Pros: "It was a very easy flight, took off on time and arrived 45 minutes early. So much easier and less painful than Delta. The only negative was having to pay for food only snack food and coffee or soft drinks but knowing ahead of time, I would just bring my own food. The crew was very serious and conscientious. I felt very safe with them. I was able to use TSA precheck without a problem. I would definitely use Frontier again."
Cons: "Didn't like the food offered, but really a non issue for me on a short flight."
Cons: "On top of airfare, at the airport you must pay: seat $15, carry on $45 & you have to pay for soft drinks during flight. Oh, and most unfriendly attendances I have ever experienced."
Pros: "i was waiting for flight leave out of NYC lga going to atl if wasn't for a lady ask what happen to our flight they had change our boarding area never told us until the lady ask we all most miss our flight going NYC that was very on professional on the flight was horrible one flight attend was very nasty"
Cons: "The seats were paper thin. Luckily I didn't pay for mine but I feel bad for the people who actually paid to sit in the seat of their choice it's definitely not worth it."
Pros: "The crew/employees were doing their best, it wasn't their fault."
Cons: "communication was poor regarding the status of the plane and whether or not it was just delayed or completely cancelled."
Pros: "The flight attendants were very nice and helpful."
Cons: "Bag check was a nightmare and the line took forever. There should be a line only for dropping bags and not assisting customers. It took a long time to get my bag at baggage claim (almost an hour). They used the same carousel as two other flights leading to frequent baggage jams. Not sure if that's their fault or the Atlanta airports."
Cons: "Awful flight awful airline will never fly Frontier again"
Pros: "They did not selve even chips."
Pros: "I didn't enjoy the trip from Atlanta to New York or back"
Pros: "After delaying the flight for over 6 hours and not updating their website properly to notify their passengers of the delay, the flight was cancelled after we all waited over 4 hours. After cancelling the flight the airline and their rude LGA employees notified me that the next flight they could put me on was 6 days later! They don't work with other airlines in the event of a cancellation so you're on your own. I will never fly this airline ever again, id rather take the bus."
Cons: "Flight delay of 4 hours not communicated until 10 minutes before departure. Flight was cancelled 2 hours later with no attempt to accomodate any passengers. I had to take a train to Philadelphia just to get another flight home and all expenses were out of my pocket. If I had backed out on the flight after booking, the air line charges me a fee, but if they refuse to follow through on returning me home, I am out of pocket. DO NOT FLY FRONTIER AIRLINES."
Cons: "Flight cancelled without compensation"
Pros: "Quick flight"
Cons: "I flew at night and usually the main lights are off and customers use the personal light above their heads but for some reason the lights never were turned off and it was annoying for them to advertise the 40,000 sky miles randomly in the middle of the flight. Most customers want to sleep on the night flights and I couldn't because of the staff randomly talking about the sky miles"
Pros: "Getting off the airplane."
Cons: "Everything else. The gate agents in Atlanta were nice. But the flight was delayed on the way out due to maintenance - Frontier contracts out their maintenance - so then we switched to a different plane. I was more than an hour late to my meeting in New York. Even The flight attendants were rude - they wouldn't even give me a cup of water after I had run to a different terminal and back trying to catch a different flight out. The flight back was even worse. Again, we were delayed. And the flight attendants were rude. I've flown probably around 200 flights in my life. These two flights were without a doubt the worst experience I've ever had."
Cons: "We don't like this airline because we requested for a refund for baggage . We paid for three tickets $747.60 and they charged three carry bags $180.00. But they did not give us a refund. We will not use this airline again and we would never suggest this airline to anybody. This is my mistake. Thank you."
Cons: "Though they appeared to be the cheapest choice, they charged $40 for a CARRY-ON and $30 to check a bag. More money to select your own seat, more money for anything but water on the flight. The plane was fine, but no frills. The fold down table was the size of an envelope, maybe 8"x4"."
Pros: "I really like the comfort of the aircraft. The leg room is unmatched by any of the other airlines I have flown with."
Cons: "I didn't like that we sat in row 1 and one of the crew members placed our carry on and personal items many rows back. Once the plane landed we had to hold up the other passengers to try and retrieve our items. It would have made more sense to me for the crew to retrieve the bags before the passengers started to unboard."
Pros: "I liked the price. The flight left on time and arrived on time both ways."
Cons: "I do not like the charge for the carry on"
Pros: "-flight attendants were nice -good pilot -plane tickets were a good price"
Cons: "-charged $45 for carry on bags, without giving me a heads up before getting to the airport -charged with unreasonable prices for snacks and drinks on the plane -uncomfortable seats -snotty customer service at check in"
Cons: "Over three hours delay pay $45 for carry on $2 for a soda on the plane"
Pros: "Nothing - everyone was rude."
Cons: "There was NO information provided on the flight being late. Stewards were rude to people boarding - having personal conversations & offered mo help. Horrible crew & flight. I will NEVER fly Frontier again. Plus, there were $100 of hidden fees. Really?"
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Pros: "Nothing. The flight was terrible."
Cons: "My flight was delayed over 6 hours. Nobody gave us any information. I missed an important event because I was waiting around at the airport. I was supposed to take off at 6 and I didn't get home until 3 am. Worst flight ever."
Cons: "You have to pay for everything. I'm surprised you don't have to pay to use the inflight bathroom."
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "Didn't like how I had to pay 40 dollars both ways for a carry on"
Cons: "Had to pay for check in a bag and carry on bag Had to pay to be seated"
Pros: "Cost of ticket"
Cons: "Having to pay a fee to pick my seat, fee for carry-on luggage, and the worst thing was having to tip the Attendants for a diet Coke. This is a horrible practice and leave s a bad taste in my mouth."
Pros: "Baggage fees should be made more clear when booking they are also way too expensive"
Cons: "Baggage fees should be made more clear when booking they are also they are also way too expensive"
Cons: "arrived 1 hour early to flight and was told I couldnt board."
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Cons: "This is the first airline where I experienced making a payment for my seat & where it was cheaper to check my luggage. A addition $96 had to be spent. NEVER AGAIN"
Cons: "Everything! It's a shame that you have to pay for carry on, snacks, etc!"
Cons: "I didn't know I had to pay so much extra for my luggage. I'll be flying very often from this point forward - unfortunately it will not be on Frontier. I don't this airline is very honest."
Pros: "always in time , no delete, organized ,excellence pilot, low price I love it."
Cons: "$40 to check a bag.or $45 for any carry-on that doesn't fit under the seat! . They make you pay for all beverages or food except "complimentary water.""
Pros: "the fare was the only thing that was good"
Cons: "You misrepresent your airline. Not cheap, no perks, no frills. I choose not to use your airline. I had to pay for a small carry on. Never had this with any other airline!"
Pros: "The reasonable ticket price."
Cons: "Flight was really late."
Pros: "Inexpensive flight."
Cons: "No food or beverage, no entertainment. Bare minimum service."
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Pros: "Best part of this flight was. finally getting off, 32 hours after we were scheduled."
Cons: "This was hands down the worst managed flight ever! They delayed the plane something like 8 times. Always just 30 or 45 minutes so you couldn't leave and go do something. Finally we boarded 6 hours late. 55 minutes into the turned us around and sent us back to FL. So basically, everything."
Pros: "The crew are wonderful and very helpful. We really enjoy the flight."
Pros: "That the flight was over"
Cons: "Had to pay for flight, tiny sardine seat, water and people on flight were in a huge hurry to exit plane at gate, hardly waiting for row by row polite deplaning. At least I had an assigned seat! Baggage took a long time to arrive. The crowd on flight were very loud - awkward personal conversations. Crew were good."
Cons: "Seating was wrong , they gave me a different customer's ticket and had me standing waiting for my seat . Attendant left empty bottle in seating area and walked away . Staff was loud and unproffesional."
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Pros: "The flight itself (once the plane arrived) went well. The seats were comfortable, the crew was professional and polite. No issues during the flight."
Cons: "I had signed up for email notifications with Spirit but I didn’t receive any notifications until AFTER landing."
Pros: "Price—got what we paid for—a flight. Nothing more. As the flight attendant stated as she offered drinks or snacks, the only thing free is SMILES!!"
Cons: "Not even a free cup of water! Actually, a cup of ice was free—wow!! Only airline I have encountered that does not offer two free carry-on items—defeats the lower price of your ticket when you have to pay for every little item!!"
Cons: "Was not allowed to board my flight, had no checked bags only carryon, online check-in not working nor was check in kiosk, arrived 40min before flight but was forced to buy a new ticket. Did I miss my flight, no did the airline rep delay me and make me take the next flight out, yes. Did I pay for it, yes. Miserable experience."
Pros: "Left gate early and arrived early. Excellent"
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Pros: "Price Crew"
Cons: "Seats dont recline Not even a bottle of water provided"
Pros: "Nice crew"
Cons: "Every time I've flown with spirit there's been long delays. I understand it's a cheaper flight but they should still respect people's time a little bit more than they do. At least compensate us with something for the time we lose."
Pros: "Nothing. Dirty and bad service, too expensive. Awful."
Cons: "Everything. See above."
Pros: "flight was just fine"
Cons: "I paid for a seat upgrade I did not get... looked like first 2 rows were the large seats I was in row 8..."
Cons: "I thought I had checked in to the flight earlier in the day. When I arrived at the check in counter to see if another flight was available, the only other option would have gotten me there after 2 stopovers. I was headed to a wedding and had to make the rehearsal dinner. The woman at the Kayak counter suggested that I try to get a new flight with a different airline. I did, and transferred airports. The next day, I received a note that my entire itinerary was cancelled because i had missed one leg of my trip. After spending 30 minutes on the phone with the help desk (who were very nice, but wouldn't budge) i was unable to get anywhere. Then, I had to buy another one way flight home to make it to work the next day. I will never fly Spirit again."
Cons: "Attendant were not professional talked personal businesss during flight. Looked tired"
Pros: "It was a no frills flight, but it was a good no frills flight"
Pros: "Crew were very friendly and capable."
Cons: "Middle seat too small, space too cramped, ridiculous small tray table. No entertainment, should have the option to give no stars."
Pros: "Seating is uncomfortable"
Cons: "Flight was delayed and I was uncomfortable the whole ride . Paid 250 for bags because they were ok to come yet charged me to bring them back . So I paid 600 in bags and seats she I should or could have paid for comfortable seating with another airline"
Cons: "Seats were not clean from previous flight; crumbs and wrappers present"
Pros: "Nothing special."
Cons: "I didn't know I'd have to pay for my carry on."
Pros: "Flight was reasonably priced even for last minute. A $50 voucher was offered to offset the delayed layover."
Cons: "2 hour layover in Detroit turned into a 6 hour layover due to sick crew."
Pros: "They were on time and the return flight crew was friendly."
Cons: "The bag fees for me to check a bag and carry on a second bag was $100, so my inexpensive fare was $200 more. On the flight out the seats were very uncomfortable--plastic non adjusting seats. Thank goodness the flight was only four hours long. While I understand that drinks and snacks are "add ons" and a profit center, passengers have to buy expensive water and snacks with the gate vendors. Surely the airline could stock a few gallons of water for dehydrated passengers? The cost of my two bags would have covered bottled water for everyone on the flight."
Pros: "The fare was cheap."
Cons: "The flight was delayed more than an hour because of de-icing at Detroit."
Pros: "The plane i flew on was new and clean. The staff was friendly and attentive. Didn't think it was a big deal that they don't provide a free 3 dollar snack and drink."
Cons: "Cancelled our flight with almost no notice, after we checked our bags and were ready to go. Made the whole flight wait in a line for up to an hour for a voucher and the next spirit flight to LGA from DTW was 24 hours later, meaning we had to cancel our whole trip as we were heading there for an event. Terrible experience, horrible customer service."
Cons: "extra charge on carry on luggage and they charge for a snack and a drink. i will never fly with them again."
Cons: "We did not like the fact that Spirit charges so much to check-in bags and also that our HAND BAG was considered to be a carry on. We couldn't even get a FREE cup of water unless you had take medication. I will never fly SPIRIT AIRLINES again."
Pros: "We were in a line to check in our luggage for an hour, plus they charge you for everything. Overly priced."
Pros: "Security check in was easy"
Cons: "Instructions were not clear on checking luggage and the representative advised that he would let me go this time but I would be charged much extra in the future. I paid to have the bag checked. My ticket says gate B37 but the plane was loaded at gate B38.I did not hear any instructions about checking bags even though I was where I was supposed to be. I will have to assess whether I am saving money and if the confusion is worth saving a few dollars."
Pros: "Nothing really, I will stay away from Spirit in the future."
Cons: "There was a delay in our flight, did not receive a notice or anything. Had to sit in the airport for four hours. Has I received an update or a notice I would of planned around that. Also, the staff didn't seem to care. They just blamed the weather in Philadelphia, when we checked the weather there its was 83 and sunny. When we talked to the staff about it they changed there reason and they finally told us the truth; which was a staffing issue. I guess the previous flight crew decided they had enough and they didn't want to fly to Minneapolis."
Pros: "Not much, first impression is the POOR, subpar customer service wen getting your boarding pass it sours the rest of the experience."
Cons: "1. Baggage fee 2. Subpar customer service 3. ground team seem very inept"
Cons: "Wouldn't let me board my flight even though I got the almost an hour before take off then told me I had to pay $100 to catch the next flight. I will never got with spirit airlines again."
Cons: "The flight was decent however there should be snacks and beverages accommodate it. To say that it is not included because we get a cheaper flight is not so for many other airlines."
Pros: "Flight arrived early."
Cons: "Spirit is hands down the worst airline I have ever flown on. We thought we had found a steal of a flight for $180 from Philadelphia to Ft. Lauderdale until we found out that they literally charge you extra for every single other thing. Just to pick our 2 seats round trip cost us another $56. Checking bags both ways was another $168. Then while checking in, we were charged $30 for an "overweight" bag. Every single other airline has a 50 pound limit, but once again spirit found a way to be cheap and sub-par with a 40 pound limit. Luckily we managed to avoid their $100 carry on fee for if your bag doesn't meat they're incredibly small limit. Oh and their app, which every single other airline allows you to download for free, is $5. Once aboard the plane, the seats are made of hard plastic with barely any cushioning and the seat back tray won't even hold anything larger than a beverage. There is also no on-flight entertainment offered. This has been a learning experience to say the least. Suffice to say, I will never fly with Spirit Airlines again. They are incredibly cheap and try to nickel and dime you for every little thing. 2 thumbs WAY down."
Pros: "I almost missed my flight, last one out of MCO that night (due to the horrible customer service of Norwegian Air) and your team did everything in their power to help me get there. I also had to leave my luggage with customs to make it, and your girl Ebony in baggage claim in ATL got it back to me in a day! You guys turned a truly frustrating situation with Norwegian into a smooth transition. Thank you so much!"
Cons: "Everything is perfect!"
Pros: "The sits for me very comfortable"
Cons: "Delay for 5 hours..really terrible..this is my first time flight with spirit and definitely the last time"
Cons: "Baggage fees are a robbery. It costed me more to put two bags in the plane than the flight ticket. The overall cost fot the flight was higher than with any other airline. I wood never fly with spirit again."
Cons: "My Flight was canceled 5 minutes before boarding time. How could they not know sooner than that? I was flying out of Dallas They offered me a replacement flight- 2 days later!! I had to buy a ticket for the next morning on another airline.( They did offer a refund)"
Pros: "Nothing, i got informed the flight was cancelled 1 hour before the flight. They could not get me to take another flight at a later time. Had to pay extra for parking, hotel and food. I was jn stand by."
Pros: "Great Price."
Cons: "Return flight was canceled. They did not provide hotels for overnight stays, but the will give you $7 for food in the airport food court. You have to pay for every bag you take on the plan whether you check it or not."
Cons: "Flight was delayed for multiple hours numerous time before it was CANCELLED and we were told there wasn't another flight for 2 DAYS. I knew it was a horrible airline when I booked, but didn't think it would be this bad. This isn't a rare thing on this airline either."
Pros: "The flight was delayed for 3 hours, with no explanation of any kind. When we landed in Atlanta at 2:30 in the morning, the trains were out of service and we all had to walk from the last gate in the last concourse to baggage claim. We did receive a $50 voucher for future travel for the inconvenience. But I don't think I'll be flying Spirit again."
Pros: "The crew were corteous, the flight on time and the leg room was adequate. The price of the ticket is why I selected this flight and why I would go with Spirit airlines/kayak.com again."
Cons: "The width of the seats was too small. There was not enough room for both my shoulders and the stranger's shoulders next to me and so I ended up sitting lopsided the entire flight to accommodate, causing me back pain for the plane ride and my entire weekend getaway."
Pros: "I landed."
Cons: "Flight was late for no apparent reason. Flight attendant rude & unprofessional when people are frustrated from waiting, bit he is making jokes and acting street or ghetto on the job. The customers are ignorant, fussing and bickering, getting smart with other flight attendant, who's doing her job. I thought it was about to cause another delay. I thought the cheap fare was a deal but this makes the saying "you get what you pay for", true. Never again will I go near this airline. I think the cheap flight attracts a class of people that otherwise would never fly. My flight home on Southwest was excellent, only 13 more with free bags. Spirit charges cheaper prices online than at the counter and higher prices than quoted during booking. I'm done. 5 thumbs down is what this airline gets."
Pros: "Overall I had a good flight. Everything went as smooth as it should have."
Cons: "Paying for seats that recline is unreal and paying $40+for a checked bag and a carry-on is quite ridiculous. The maximum weight checked luggage weight is 40 lbs which is quite difficult when your a woman traveling for a week."
Pros: "The attendants on board were kind and considerate. They were extremely welcoming on the flight going to my destination."
Cons: "My flight was cancelled. Unfortunately, I was informed later than I expected, and speaking with a representative was not a supportive experience."
Pros: "The low fares are always good"
Cons: "I jus don't like how you have to pay for one small carryon. Everyone should be entitled to at least one. I had to pay almost $90 for my carryon round trip. If that was the case I would have flew with another airline that doesn't charge me for my bag and the fares are not far from the prices of spirit. I. Total my round trip flight cost me $220 jus for air fare and luggage. Not acceptable. I'd rather fly delta or jet blue. I would pay much less than the total investment at spirit and won't have any baggage issues"