The extra fees for carry on and having to pay extra to pick your seat. Ends up being the same price as any other airline. Wasn't impressed and most likely will continue with my other airline.
The ground crew at LGA and the onboard crew were great. The boarding process started early and improved the experience by getting us away from the gate on time.
The online check in and boarding pass procedure was overly complex and difficult. The Customer Service process, both online and telephonic, were of no service whatsoever.
boarding and take off were punctual, crew was sharp/friendly/effecient, cabin was clean and comfortable, the planes have increased legroom over previous Spirit cabins I've flown in, which is an improvement/ arrival time was consistently early.
Good alcohol choices once on flight. After your boarding process it was much needed
having to wait in line just to check a bag is a big issue even if you have pre-checked in online. the laguardia security situation took over an hour and there was a line of hundreds of people. nobody is helpful, everyone is rude, and it takes way too long. I was appalled by the entire experience and will never fly spirit again. Crying mothers with children because they were going to miss their flight due to 2 people checking hundreds of people in.
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Spirit Airlines