Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The extra fees for carry on and having to pay extra to pick your seat. Ends up being the same price as any other airline. Wasn't impressed and most likely will continue with my other airline.
The ground crew at LGA and the onboard crew were great. The boarding process started early and improved the experience by getting us away from the gate on time.
The online check in and boarding pass procedure was overly complex and difficult. The Customer Service process, both online and telephonic, were of no service whatsoever.
boarding and take off were punctual, crew was sharp/friendly/effecient, cabin was clean and comfortable, the planes have increased legroom over previous Spirit cabins I've flown in, which is an improvement/ arrival time was consistently early.
Good alcohol choices once on flight. After your boarding process it was much needed
having to wait in line just to check a bag is a big issue even if you have pre-checked in online. the laguardia security situation took over an hour and there was a line of hundreds of people. nobody is helpful, everyone is rude, and it takes way too long. I was appalled by the entire experience and will never fly spirit again. Crying mothers with children because they were going to miss their flight due to 2 people checking hundreds of people in.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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