Pros: "Efficient boarding, reasonable space in cabin and overhead bins"
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "The crew was accommodating"
Cons: "The TV did not work…"
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "The tvs didn't work."
Cons: "TV wasn’t working"
Cons: "Tv kept going off"
Pros: "Old but clean plane"
Cons: "Crew had no personality"
Cons: "Leaving on time. We got in at 4 AM."
Pros: "Seats are comfortable"
Cons: "Provide entertainment on board. Offer a healthy snack selection."
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Cons: "Boarding pass on phone text"
Cons: "Awful treatment of passengers."
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The crew was excellent."
Cons: "Bumpy take off and landing"
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Pros: "Everything was good except the tv wasn’t working"
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "The flight was on time. Fly-fi was available"
Cons: "Tv/ entertainment system was flickering intermittently"
Pros: "Great service. Also loved the size of the seats and the leg room that I had."
Pros: "On time flight, roomier seat"
Cons: "Airport, IGA"
Pros: "Lots of legroom, speedy flight landed ahead of schedule, quick boarding and exiting process"
Cons: "TV screen for in-flight entertainment was flickering and fuzzy. Food/snack options somewhat limited."
Pros: "Free unlimited snacks! Lots of leg room"
Cons: "No safety video. Airport terminal was very small and stuffy. Security line was long"
Pros: "Boarding was a bit delayed in the beginning but back on time very quickly, seat comfort and legroom was great. Loved that I got a full sized can of soda, that's always fantastic and snacks were fine."
Cons: "My Seat 23D had a defective TV, so it was flashing on and off constantly throughout the whole flight, usually I don't have an issue with the entertainment because I like to sleep during flights, but due to some turbulence I was awake for part of the flight. Unfortunately with the flashing TV it gave me pretty bad nausea to the point of wanting to vomit, this is the first time I've experienced anything like this on a plane, was definitely looking forward to landing so I didn't have this nauseating feeling anymore. I have a video of the issue if anyone at Jetblue was interested in seeing. It was flight 499 from LGA to Orlando on 9-16-18. Thanks."
Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"
Pros: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Pros: "Efficient and kept us informed despite weather delay. Lovely flight attendants"
Cons: "Non Working tv, cramped seats"
Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Cons: "Flight was already delayed and then we sat on the airplane for approximately 45 minutes before take off."
Pros: "Friendly crew and fast flight."
Cons: "No reclining seats"
Pros: "On time. Smooth flight."
Cons: "Drunk guy on plane."
Cons: "The the fight was 2 hours late"
Cons: "My flight was canceled due to weather conditions. I made a request for a refund and never received a reply."
Cons: "Took off late Security line was a nightmare and TSA has no idea what they’re doing Vinyl plane seats are too hot"
Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."
Cons: "My flight was canceled and they lost my baggage...."
Cons: "All the DELAYS! Seemed a bit unprepared"
Pros: "All of the major elements of our flight were just fine. Seamless boarding, on time, friendly flight crew, and plentiful snacks...."
Cons: "But...our in seat entertainment did not work the entire flight. Quite an inconvenience when travelling with two small children."
Cons: "Delays delays delays"
Pros: "Service was great, smooth landing. Great songs and communication by pilot and captain"
Pros: "All good."
Pros: "Smooth boarding process. Terrific crew."
Pros: "really love the seats the crew was awesome! I will be flying jet blue again!!"
Cons: "Entertainment (TV) did not work on the entire flight in numerous seats, even after rebooting the system."
Pros: "Comfortable seats and legroom Flight arrived early."
Cons: "No Wi-Fi for whole flight. Entertainment video glitch for much of flight."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "They let us preboard because of my handicap. And we slep through boarding til we landed."
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "The flight was on time and not over booked."
Cons: "The seating was cramped. There were mediocre snacks, but no food or entertainment."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "Flight was fast and direct."
Cons: "Flight left 45 minutes late because the crew wasn't there."
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "No one within 6 feet of me."
Cons: "Flight status"
Cons: "Seat was very hard and uncomfortable"
Pros: "The steward was super friendly."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Cons: "It was a great flight."
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Prompt on time service."
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Comfort and crew"
Pros: "Great crew. So friendly and accommodating."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "The fly departed on time"
Cons: "American Airlines does not care about its customers."
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Everyone was pleasant & professional"
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "This time every thing excellent"
Cons: "Entertainment was boring"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "Good service ! Window seat!"
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "The boarding was quick."
Cons: "Flight attendants weren’t 5 out of 10 on the friendly scale."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Pros: "The seat was not super comfortable but for a 3 hour flight it was good."
Cons: "More movie selections."
Cons: "The flight from Denver to Fresno was uncomfortably cramped."
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "Quick flight."
Cons: "The crew in Newark forced me to gate check my bag even though there were several empty overhead bins. I had 5 people in my party and we had only 2 bags. Absolutely STUPID."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "The unfriendly crew"
Pros: "Crew was friendly."
Cons: "Internet was spotty. I paid for it. $10."
Pros: "Extremely uncomfortable flight"
Pros: "Flight was smooth and shorter than I thought."
Pros: "Geat Landing and crew"
Cons: "Broke climate control"
Pros: "Complimentary drinks, free entertainment and free wifi after having two hour delay."
Cons: "Two hour delay, which delays with United are becoming more and more common."
Cons: "Worst airline and customer service in the world."
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "My luggage lock was broken."
Pros: "Very friendly flight attendants and pilots."
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Cons: "Very uncomfortable seat"
Pros: "Smooth flight and on time great customer service"
Pros: "Loved the attentive flight personnel. We were early. Plane was very clean."
Cons: "We haven't even left yet"
Cons: "All of it. EVERY SINGLE BIT..."
Pros: "How helpful and polite everyone was.. This is only my second time to fly and was a good experience. Thank you"
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
Cons: "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "Why was I not able to select a seat for the second part of my trip? Why was the agent announcements inaudible?"
Pros: "Staff was attentive and kind"
Cons: "No meal, no TV, late departure"
Pros: "Nothing. Flight never happened"
Cons: "The flight was cancelled hours before it was supposed to take off leaving me minimal crunch time to figure out a new flight for myself."
Pros: "This airline is better than most of the others."
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Pros: "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
Pros: "arrived on time despite delayed departure"
Pros: "Another flight was issued"
Cons: "My original flight schedule was cancelled"
Pros: "The staff was friendly and helpful. A young lady on my Houston to Austin flight helped me find my seat. A young man on my New York to Houston flight was very kind."
Pros: "Excellent attention to detail"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Cons: "LONG walk to car rental"
Pros: "Priority boarding . Front row seat. Friendly staff"
Cons: "Reclining seats"
Pros: "Price was fantastic, plane was on time and staff were incredibly friendly."
Cons: "Wasn’t great comfort and baggage price jacked up the cost a little, but was reflected in the great price"
Cons: "The flight got delayed twice. I did not got any notice at all. I waited around for 5 hours in the airport. Then have to change my flight to another airline in another airport, bevause the delay would result in me having to miss my connecting flight. I ended up spending a lot of money, wasting a lot of time, almost miss my meeting in San Diego. Then the flight got cancelled at 3am anyway. I had a horrible experience. I will never use kayak.com or Frontier airline ever again."
Cons: "No one contacted me to try to give me any type of credit or refund even though I lost two days of my trip"
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Pros: "Plane was very clean and crew professional"
Cons: "Seats are a bit hard"
Cons: "The flight didn't have pushback seats. They charged extra for carry on. The most tiring flight I have ever had."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Cons: "Awful flight awful airline will never fly Frontier again"
Pros: "After delaying the flight for over 6 hours and not updating their website properly to notify their passengers of the delay, the flight was cancelled after we all waited over 4 hours. After cancelling the flight the airline and their rude LGA employees notified me that the next flight they could put me on was 6 days later! They don't work with other airlines in the event of a cancellation so you're on your own. I will never fly this airline ever again, id rather take the bus."
Pros: "Not a single thing"
Cons: "1- Costed $60 additional dollars at check in. Who charges for a carry on? 2- kiosks were broken and I had to wait in line for 30 mins just to get my damn boarding pass 3- seats are so cheap now and leg room reduced. 4- will never fly this airline again. Totally mislead 5- do yourself a favor and pay the extra $50 or $100 dollars for a decent airline"
Cons: "it would have been nice to charge my devices during the flight but i realize this is a discount airline."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Cons: "Though they appeared to be the cheapest choice, they charged $40 for a CARRY-ON and $30 to check a bag. More money to select your own seat, more money for anything but water on the flight. The plane was fine, but no frills. The fold down table was the size of an envelope, maybe 8"x4"."
Pros: "I really like the comfort of the aircraft. The leg room is unmatched by any of the other airlines I have flown with."
Cons: "I didn't like that we sat in row 1 and one of the crew members placed our carry on and personal items many rows back. Once the plane landed we had to hold up the other passengers to try and retrieve our items. It would have made more sense to me for the crew to retrieve the bags before the passengers started to unboard."
Cons: "those little tables in the back ofthe seat are ridiculous,REALLY?"
Pros: "I liked the price. The flight left on time and arrived on time both ways."
Cons: "I do not like the charge for the carry on"
Cons: "I did not book this particular flight for these dates."
Pros: "The crew was nice."
Cons: "Nothing. Horrible delays, lack of communicafion, rude staff, uncomfortable plane, no food, and no entertainment. AWFUL."
Cons: "Flight was canceled first day. Next day only one flight available, and it was delayed 2 hours from 10pm to midnight. I missed the last train out from the airport where I arrived because of this delay, so had to wait another hour until 4am. Airline is awful, they cannot help you, plane resources are so limited. Not worth the couple bucks saved when regarding the insane delays. Cheap airlines are fine with no food, no extra baggage, crappy seats, I don't care. I just want to get to where I'm going !!! Reliability ! I've heard from four of my friends that Frontier has screwed them over with reliability as well. Wasn't even sure if the trip would happen after the first cancelation."
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Cons: "Nowhere to put your arms. People were holding them over their heads. [Armrests too small] Tray table was ridiculously tiny. Seats were a a sliver of padded plastic. $40 to check a bag. I flew Frontier years ago and it wasn't bad, but after this flight I will never fly them again. The most uncomfortable flight ever! Saving a few dollars isn't everything!"
Cons: "We had to wait ONE HOUR AND FIFTEEN MIN FOR OUR BAGS"
Cons: "because of flight delayed 2 times I missed my ride in NewYork and I had to take taxi. I paid extra 100$ for the taxi"
Pros: "The crew was nice and acommodating. Despite delays and overbooked flights , they did the best they could and were friendly"
Cons: "If you do not check in online at least a few hours early, you might not get a seat and not make the flight. This is very stressful and I have never experienced this before. I was travelling with a friend and I got a seat and she didn't because of an error on their website. We almost didn't get on the plane. The flight on the way back was delayed 2 hours and there was a lot of confusion about the gate and updates. Bag drop off on the return flight was over 45 minutes and people were stressed they were missing their flights. You must check in early so you get a seat and don't miss your flight. Otherwise you take a chance and are stressed. The seats do not recline. You have to pay for any drinks besides water. It's expensive to check in bags or carry on. The flight price was not that cheap that any of this was worth it. I'm very disappointed and won't fly again."
Cons: "The flight was delayed 3 hours. Then they told us we had to board in 20 minutes or else the flight is cancelled. So we did, then we sat there for 20 minutes and they told us 10 people had to get off the plane due to a weight distribution issue. So 10 people got off. Then we sat there for another 20 minutes and then finally the pilot came on and said the airport was closed so the flight was cancelled. It took forever to figure out when the next flight would be, everyone was mad, I had to stay the night at the airport. Then when we finally did leave the next day, it was the most uncomfortable flight I've ever had. NEVER flying frontier again."
Pros: "The flight was 3 hours delayed. We got yelled at by the person at the desk about our bag being too big for the amount we paid for a carry-on. The seats had no cushion and didn't recline. It was probably worth the cheap price I paid but completely unexpected."
Cons: "Read above"
Cons: "Seats don't recline unless you pay extra. Had no idea. I have chronic back pain and this made my flight miserable."
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Cons: "My flight was cancelled and three seemed like they didn't want to accommodate my needs. My flight was for a Friday but the only thing they could offer me was a flight for Monday very disappointed the way it was all handled"
Pros: "Nothing. The flight was terrible."
Cons: "My flight was delayed over 6 hours. Nobody gave us any information. I missed an important event because I was waiting around at the airport. I was supposed to take off at 6 and I didn't get home until 3 am. Worst flight ever."
Pros: "Great crew excellent maneuvering of aircraft by flight deck crew."
Cons: "Airline lost my luggage"
Cons: "I was extremely disappointed with this flight because it was delayed over an hour."
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "We buy with my friend seats together online and when we went to the airport they changed our seats"
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "On time and friendly crew."
Cons: "Cheap no frills. Cattle class and not for the business traveler. Seats do not recline and hardly have any cushioning. This airline nickel and dimes you."
Pros: "Baggage fees should be made more clear when booking they are also way too expensive"
Cons: "Baggage fees should be made more clear when booking they are also they are also way too expensive"
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Cons: "This is the first airline where I experienced making a payment for my seat & where it was cheaper to check my luggage. A addition $96 had to be spent. NEVER AGAIN"
Pros: "Smooth transition getting on and off the flight."
Cons: "There was no tv's on the flight and only complimentary thing we got was water."
Cons: "Everything! It's a shame that you have to pay for carry on, snacks, etc!"
Pros: "Plane was clean and comfortable."
Cons: "They charge extra for EVERYTHING! This is NOT any kind of a budget airline, it's just a NO-FRILLS airline, at the same price. I had to "pay" for my seat, hello, didn't I just buy a plane ticket? Also, it costs more to bring a carry-on than it does to check a bag, as each passenger is allowed only one personal item. So instead of bringing a small carry-on for my clothes I paid to check a large suitcase. (added cost) No signage at the gate to identify it if was the correct flight . Crew behind the desk somewhat unprofessional - applying perfume and taking personal calls within feet of the desk, while we were waiting to board. Once on plane the Crew was very grumpy and at times, downright nasty. As I said, they charge you for EVERYTHING, no complimentary water or soda here. The concept of not having complimentary beverages would make sense if they didn't "nickel and dime" you for everything else. I almost expected to have to pay to use the toilet. Fortunately, our return flight was much better. The crew was super professional and civil. This was the first time I ventured onto this new Frontier, and it was certainly the last !"
Pros: "Inexpensive flight."
Cons: "No food or beverage, no entertainment. Bare minimum service."
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."