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Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
The helpful attitude of the staff, and being a wheelchair passenger everyone was helpful and understanding. The trip was made comfortable by the upgraded seat which was given without my request, that was a great surprise. Thank you Delta.
Everything went well with the flight. But one of the flight attendants had on inappropriate pants. She had on an old worn out pair of sweat pants. The back seam was unrivaled and should not have been worn for work. If I had not seen her in the airport with the standard type of luggage, I certainly would not have thought she was working for Delta. Not a good look at all for representation.
Great!! I haven’t had a bad experience with them.
The plane was one hour late cause they were doing some reparations with us on the plane no mention I was in the first seat and the door was open the entire time with 8 degrees! The plane was totally dirty no mention old ! The staff was nice but no put together, the attention to details and passenger experience is missing and i always travel first !!! Is better the lounge than the plane! KLM/air France every details is taken care maybe you need a creative creator or experience client need asap was terrible and not memorable for the price that I payed very dissatisfied
Boarding super slow with people allowed to linger in aisles
We flew early evening on New Year's Eve. Our plane was less than half full... Great for the passenger experience -- not so much for the airline lol. Comfortable, spacious, smooth flight -- and early arrival!
First time travel in economy and the worst experience I ever had ! Shame on paying 600 dollars to be in a tuna can ! Service was terrible no even water no even class no even matters your flight attendants were lazy and sloppy very bad experience! After all these years traveling in first and once I try this cause I need to go to a destination for an emergency wow shame on you !
Really impressive staff at airport and on plane, especially given how busy it was
The upgrade was a pleasant surprise and I was sooooo tired of traveling these days. 10/10 just for that
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
On line check in needs a lot of improvement. I tried and gave up.
Food not good, flight attendants not the best, not accommodating very ruff
the female flight attendant was racist towards me. I could tell she treated the two other passengers next to me with more softness.
Oh my god! For an13 hour flight they serve you food just one time. Also don’t be thirsty they give you a little small cup of soda to drink. They seem like their goal is to feed you one so they don’t have to be bothered with you. It quite surprise for such a long flight there are several times to eat at least three and the food was well lackluster. The food and lack of offering drinks which were always hot no ice provided.
We were traveling first class. Checkin counter lady and her manager, both were in bad mood and did not treat us well about checking in the handbag. The gate agent took care of it right away. I travel Turkish twice a year in first class. No one has ever refused to check in the hand bag. Not sure, why this agent and her manager refused. Everything else was excellent.
The 787 economy was a disaster for long haul. The space was too little compared to 777 or 747. Also the extremely low tray table behind the seat made any dining effort a nightmare. However, the movies were up to date, and the food taste was good, despite of terrible serving process caused by small space.
A little bit more comfort. It’s tight space around the seats. But all else is great and a smooth flight!
0ur assigned seats were given to other individuals when we boarded the plane. We were given new boarding passes with new seats all the way at the back of the plane. The reason given to us was that there were issues with the seats. We found out that there were no issues, and someone else's were seated on those.
Comfortable flight with decent legroom and good seats. The crew were helpful and courteous and managed well with the stressful boarding and the chaos that’s involved. The food was decent, more than expected from a short flight like this. The only reservation I have was that the crew allowed passengers to board With massive amounts of hand luggage which were piled up on the empty seats next to passengers and and it was a risk to all passengers in the case of turbulence or emergency landing. I’ve never seen this ever on any flights I have boarded with many other airlines.
Chaotic boarding began 5 minutes before departure without any announcements explaining the delay. Once on board, an outdated 737 greeted me, without of WiFi. The crew hastily placed trays in front of passengers without any interaction or smiles, only to swiftly retrieve them and vanish for the remainder of the flight. The food provided was inedible, but there were decent juice options like guava and strawberry. The only reason I chose this flight was because of its schedule; otherwise, I would have opted for a different airline.
Flight was supposed to take off Saturday at noon. Bumped for unknown reasons until 2 am, then 9 am, then noon, then we don’t know. Not weather related. Dismal and non existent customer service. No 24/7 relations. Couldn’t get my bag back to attempt to get on another flight until 5pm Saturday. Will never take this airline again!
I had a great experience with EGYPTAIR. They offered me to check in my handbag which made it very easy since I use a cane. Thank you to EGYPTAIR crew for making sure everyone is receiving the right services.
Too difficult to indicate and receive vegetarian food. And staff was rude about it. Other passengers felt sorry for me.
Egypt air needs to improve its crew; they're not polite.
Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.
it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
Same but worse than international. The inter African flights are worse.
The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS
Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .
Food was horrible. Our flight was not comfortable due to turbulence, seats was not comfortable, Very tight barely can not move anywhere.
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
The food really sucks And they really need to work on entertainment The movie selection is herendous .
The seats were quite uncomfortable despite having good legroom. The 350s are quite nice but the problem is on the old 777 aircraft. Special meal requests are not catered for as they should. They never had any ice for drinks.
Entertainment system poor - couldn't hear, no flight info etc.
3 hours late, came at my final destination without any of my luggage.
Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.
Delays with no communication. Broken business class seat and no one seems to care or help.
I spent 4 hours untill get my bags no food no entertainment on the flight
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
Old aircraft with a terrible business class setup and poor connection experience in Casablanca. Strongly suggest you pay a bit more and fly a different airline.
when we ask for water or any help nobody care.. they are too arrogant
The plane was new, clean and nice. The crew was very attentive and pleasant. The food wasn’t great, though - even in business class…