Delta, Korean Air and Aeromexico have all waived their change and cancellation fees on flights from New York to Cancun. Confirm policies on booking site.
Most visitors from New York can enter Cancun without restrictions.
Read more about travel restrictions for Cancun
Visitors from New York are not required to quarantine after entering Cancun.
Visitors from New York are not required to present a negative COVID-19 PCR test or antigen result upon entering Cancun.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
Yes, there are many airlines that offer direct, non-stop flights from New York to Cancun, Mexico. Some of these airlines include JetBlue, United Airlines, Delta, Aeromexico, and American Airlines.
New York-based startup Jabbrrbox has installed futuristic pods in Terminal B that serve as individual workspaces for thinking, recharging, and working on the go. These soundproof booths can be reserved in 30-minute increments and offer reliable and secure Wi-Fi, Bluetooth connectivity for hands-free calling, a camera for video conference calls, and in-booth speakers.
If you’re traveling with service animals or pets, JFK, LaGuardia, and Newark have pet relief areas beyond the security checkpoints. The ARK at JFK is a 24-hour, USDA-approved airport quarantine facility for the import and export of horses, pets, birds, and livestock. The comprehensive facility includes animal handling services, kennels, aviary quarantine, veterinary medicine, and an in-transit area for live animal cargo.
Connect to free unlimited Wi-Fi before you depart from JFK, LaGuardia, or Newark. Charging stations can be found throughout the terminals so travelers can easily keep their devices charged.
Direct flights cover the 1558 miles separating New York to Cancun in about 3h 51m.
There are usually 26 direct flights each day leaving New York in the direction of Cancun, for a total of 188 flights weekly.
In the past 3 days, the cheapest one-way tickets to Cancun from New York were found on Spirit Airlines ($69) and Frontier ($93), and the lowest round-trip tickets were found on Spirit Airlines ($159) and JetBlue ($228).
New York and Cancun are connected by different airlines. The airlines that fly that route the most regularly are JetBlue (5 flights per day, United Airlines (4 flights per day), and Delta (3 flights per day).
For New York to Cancun, Sunday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Cancun back to New York, the best deals are generally found on Tuesday, with Friday being the most expensive.
On your way to Cancun, you’ll fly out from one of these New York airports: New York LaGuardia, Newark, or New York John F Kennedy Intl. You’ll be landing at Cancún.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New York to Cancun.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cancun from New York is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Cancun with an airline and back to New York with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cancun from New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Read more about JetBlue
Cons: We need quality options for snacks.
Pros: This time NOTHING
Cons: Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue
Pros: I love JetBlue service and the crew. Every time.
Pros: The flight was smooth and on time. The crew members were very nice and helpful
Cons: JetBlue is the best
Pros: Did not like the flight at all. The crew on the ticketing desk was really helpful and nice
Cons: Everything, they screwed up ticket. I had to take a later flight. I felt like a sardine. Will not travel with jet blue in the future.
Pros: Crew was ok.
Cons: Less travelers allowed to fly due to pandemic
Cons: There were no movies
Pros: They did their job as expected.
Cons: JetBlue crew seem a bit overwhelmed and stressed. I felt they took that on the passengers
Cons: No in flight entertainment at our seats
Pros: My flight was full of funny kids so I enjoy my flight a lot and the flight attendant was great too
Cons: Snacks we need more snacks
Cons: The power outlets did not work.
Pros: It’s nice that a snack was provided. Other airlines have stopped serving snacks because of COVID-19
Cons: Crew could have been more welcoming.
Pros: Good leg room
Cons: Old plane and time for the boneyard.
Pros: The crew was nice and on point
Cons: The terminal experience at JFK was nothing exciting. It feels a bit unorganized and old compared to other terminals and their operations.
Pros: Issues with the plane.
Cons: Wifii In plane
Cons: Nothing. JetBlue is the best
Pros: Flight was fine.
Pros: Jet blue has free potato chips and also allows you to watch television.
Cons: Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again.
Pros: Pretty average JetBlue flight. I love the direct TV and wifi
Cons: Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years.
Pros: The Jetblue lounge at JFK.. and the TV was pretty nice
Cons: To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status..
Pros: Crew was accommodating.
Cons: Lots of traffic. Entertaining kept resetting. Unable to watch movie.
Pros: L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute
Cons: Pas de distraction et collation limitée. Mais c'est vraiment un détail !
Cons: When I arrived at JFK after 14 hours long flight on Emirates, the service counter was understaffed with 1 hour long lines! Un-acceptable! Especially, since all I needed is to re-print my boarding pass, because US TSA would not accept the boarding pass printed by Emirates in India. The kiosk would not recognize my name on reservation! The kiosk did not recognize my recently issued US passport! Bloody annoying! Only able to print the pass after keying reservation code - yet, again not acceptable! The other, earlier attempts should have recognized me and found my reservation! Very upset with quality of service on the ground!
Pros: Price of ticket is about it.
Cons: From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable.
Cons: The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier.
Pros: Cabin crew were great at looking after us and we had plenty of legroom in coach!
Cons: The entertainment selection was a bit limited and there was no wi-fi.
Pros: The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that.
Cons: The flight took off two hours late. We were suppose to arrive at our destination at twenty minutes after midnight, and instead did not arrive until 2:30 a.m. You felt like the pilot got on the plane when you did with no planning involved on how to get to Austin. I later learned that Jet Blue has the worst on time record of all the airlines. And you got nothing to compensate you for the inconvenience. I am really disappointed in Kayak for not making it known on our ticket that we were flying from New York to Austin on Jet Blue. When buying my tickets on Kayak, it appeared on my itinerary that all my flights were on Iceland Air. It was very confusing to me, as I don't travel very frequently. And airport staff is not very helpful when you are in this situation. Due to all the confusion, I will probably use another airline search tool for my next trip to see if I can lessen the confusion.
Cons: I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled.
Pros: Literally the worst flight I’ve ever been on in my life.
Cons: We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience.
Pros: Food was really good, but the cabin crew were up to JetBlue's normal outstanding service
Cons: The range of movies is still pretty poor (if you're a frequent JetBlue traveller)
Pros: Virtually nothing.
Cons: Direct TV didn't work -- provided only one station, with a constant scroll across the bottom of the screen promoting the imminent start of movies that we're impossible to access. And even this one station would disappear from time to time. None of the seat-mounted controls worked -- including channel, volume, brightness, and music. And you couldn't even turn the damned thing off so it glowed in your face all through the overnight flight. In short, a terribly boring 6.5 hours aloft in terribly uncomfortable seats.
Pros: Nice crew..
Pros: Even landed early!
Pros: We boarded right on time and the boarding process was smooth.
Cons: Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time.
Pros: The convenience of landing and being so close to home. Only wished there were more flights avail with better times.
Cons: 1) The time of this flight is a bit much. I understand that it is close to my home but I know if Jet Blue adds 1 or 2 more flights, they would totally get booked up. The leaving JFK at almost midnight and then the time difference is horrible. 2)This flight had a child that got sick and we were delayed about 40-45 mins. Totally worth it but it made for an even harder time getting in at almost 630am PR time. 3) The turbulence was horrible. We were warned but so many customers were getting sick. Its was unpleasant to say the least.
Pros: The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue.
Cons: Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving.
Cons: First thing, when i arrived to check my bags the lady giving help was useless, i was really stressed and i asked her some questions and she was answering upset, then i found a guy who help me to do my things there. In the boarding there wasn't any space for my things, my carry on bag and my personal item .. i was trying to get some help to one of the guys working inside the plane because the top compartment was full, when i ask him he just say that space is for all in the plane isn't suppose to be space for you there if some other guest took it.. I was really upset because i paid for my flight ticket and it was included my carry on and my personal item.. otherwise i know there is more people in the plane but is not like i brought more things than the ones i paid for... if you don't have capacity for all the guest you should say it before... The flight was delayed with an hour..
Pros: I liked that fact that we landed safely
Cons: The crew wasn't pleasant , the fact that you can't even get a free headphone is ridiculous, the check in process was good , the airplane was cramped and small
Cons: TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business.
Cons: Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO!!!
Cons: Snacks, and drinks
Pros: Muy buen servicio y puntualidad
Cons: Bad social distance
Pros: Crew was extremely hostile and rude
Cons: Smile and treat black individuals better
Cons: Great flight
Cons: See previous
Cons: Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed.
Pros: Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline.
Pros: Everything was good.
Cons: All good
Pros: Yes crew was amazing
Cons: May be more frequent hydration
Pros: live tv, watched the formula one race
Cons: Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane
Pros: Service by crew. I was flying economy but it was par to business class.
Pros: The crew were fantastic. Departed on time, arrived 40 minutes early.
Cons: Delta One is a bit jaded on this flight.
Cons: After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight.
Pros: The flight crew was very competent and welcoming.
Cons: The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class.
Cons: 4 hour delay on take-off and despite that my luggage didn't make it onto the flight.
Pros: Friendly, efficient crew
Cons: Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound.
Pros: Flight was early into New Orleans
Cons: Flight had a lot of turbulence
Pros: Staff and flight were good
Cons: The chicken dinner was mediocre
Pros: When I finally got off the plane
Cons: Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again.
Pros: very nice and willing stewardesses
Cons: tragic little place for legs, lack of space
Pros: Nothing - missed flight
Cons: Need to reschedule flight to tomorrow morning....
Cons: Flight was delayed.
Pros: Excellent check in and boarding service
Cons: Cleaning of the airplane could be done better
Cons: My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh
Pros: The flight for getting us therw
Cons: No food and no entertainment
Cons: It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this.
Pros: Almost everything.
Pros: I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!
Pros: The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks.
Cons: The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration.
Pros: Food was amazing tasted and seasoned well. Not bland, really good salad and chicken.
Cons: Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)
Pros: Everything was great from boarding to landing.
Pros: Very comfortable and didn't feel cramped. Quick flight.
Cons: No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight.
Cons: The flight was delayed for 4 hours.
Pros: Giid free sandwixh. Very good entertainment system. Good seats.
Pros: Very comfortable
Cons: Nothing, besides the flight was slightly delayed but not by long
Cons: Force me to take a bad seat
Pros: Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak
Pros: I didn't like much about this flight.
Cons: Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to.
Pros: We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly.
Cons: No free wifi.
Pros: Some of the ground staff was trying to be helpful.
Cons: That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!
Cons: Arrived late.
Pros: Flight on time and professional crew
Cons: Flight was delayed 2hrs.
Pros: The crew was great
Cons: Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line
Pros: No really
Pros: Not a thing
Pros: Everything was fine excellent.
Cons: Everything was excellent.
Cons: To have us sit together
Pros: flight left on-time
Cons: The baggage took forever to come out
Pros: Quick entrance from JFK
Cons: Horrible terminal service will not fly ever again with aueromexico
Pros: Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline.
Cons: Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service.
Pros: La puntualidad, la amabilidad del personal y la comodidad
Cons: Cambian la sala de espera para el abordaje de el avion sin previo aviso. La comida no fue un plato completo, si no que solo fue un refrigerio
Cons: Your customer service center is useless. The representatives do not help, they are mean and patientless.
Pros: Choice of beverages was good, flight attendants impeccable.
Cons: I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours.
Cons: With one hour to go, a man in my row in the AMPlus section (which costs extra for a bit more comfort in economy) was joined by his companion who started the flight in the back, the basic economy fare which does not cost extra.. I didn’t appreciate the fact that she got to sit up front without paying and that the AeroMexico crew did nothing to call her out or send her back. The lesson: Don’t pay the extra money for AM Plus. Just wait until no one is watching and move up front. No one cares—except your fellow passengers who paid for the added comfort.
Pros: First class service from jfk to Mexico City was amazing. Loved the reclining seat and footrest. Well worth the price, great value
Pros: Quick flight, ease going through customs
Pros: Good seats - boating was smooth- crew was attentive
Cons: Earphone were garbage- seat didn’t recline enough- food was atrocious- cold ham/cheese sandwich for the entire flight
Cons: Lack of entertainment
Pros: Comfortable and service was great!!
Cons: Forced me to check my 2nd bag @ $55 after already paying to check my first, despite it being a normal carry-on. Unusually rude and unhelpful from booking through check in service. In flight was ok, albeit an older plane. Worst aspect was booking through justfly.com; expect to get fleeced on extras and relegated to an unassigned middle seat and generally regarded like a second class citizen.
Pros: We made it
Cons: We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick.
Pros: On time.
Cons: Airplane seemed a bit old.
Pros: The cabin attendants were very professional, bilingual and smiled.
Pros: amazing plane large easy new
Pros: Surprise first class!
Pros: I try to fly on the best airlines due to the service, however the service has gone down
Cons: The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal.
Pros: It was ok from mexico city to cancun
Cons: All the bad experience in mexico city only
Pros: The crew kept us informed and the flight attendants were nice awesome plane!
Cons: Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar
Cons: They would not let me board the plan even though I made 30 minutes early. Our connecting flight was late. My bags made the flight and I wasn't allowed on.
Cons: Having to check in my carry-on because the plane is full. Lost a meeting because I had to wait for my bag at my final destination.
Pros: Food was good. In flight crew was nice.
Cons: Food portion was slightly too small. Boarding crew (not on flight but in the terminal) was NOT nice-- I had a garment bag that in past experience does not count as an additional carry on since it can be placed on top of carry-on in overhead bin. Boarding crew member insisted I was over the limit (when though at check-in, the staffer saw how many pieces I had and made no comment) and she insisted I had to check one item AND pay the baggage fee. But this was a problem only because it was a full flight, and I was being punished just because my seat was in a tow closer to the front and boarded later, therefore there was less room left in the overhead bins. Also seemed ridiculous to charge for the first checked bag, with most other reputable airlines, there is no fee for the first checked bag for international flights.
Pros: Dreamliner experience. Service on board
Pros: THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL
Pros: Confortable seats and entertaiment
Cons: Late boatding
Pros: To be Honest, I really don't like anything about this airline. It has horrible service. The workers at the airplane are nasty. And I didn't get my bag, even when I had to paid for it. This service from this airline the worse. ...
Cons: N O T I N G ....
Pros: Buenas actitudes
Pros: Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice.
Cons: All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights.
Cons: Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming.
Cons: Everything worked well
Pros: The price was the best part
Cons: The boarding process
Cons: Delayed for no reason, very irresponsible msnagement
Pros: EverythING were great
Cons: I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency.
Pros: From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good.
Cons: There's absolutely nothing I didn't like about it.
Pros: On time boarding and fast but good service.
Cons: Not enough drinks offered
Pros: el atrrizaje fue excelente
Cons: La comida
Pros: My experience was great. The plane was comfortable and I enjoyed the food and the entertainment provided.
Cons: Checking in at JFK took a while.
Cons: Good flight
Cons: With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight.
Cons: Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles.
Pros: Me rompieron el equipaje
Pros: Crew and service was solid given the covid restrictions.
Cons: Sat on the runway for over an hour. Lack of communication and lies..
Pros: First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent.
Cons: Flying is no thrill now.
Cons: Seats and screens, usb charging points
Pros: Good seat
Cons: Headset didn't work and no replacement
Pros: Dinner and boarding
Cons: Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!
Pros: Plane is clean. Well kept
Cons: Wifi. It terrible
Pros: We took off and landed safely.
Cons: Felt very low budget and cramped.
Pros: arrival to the destination
Cons: booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE
Pros: Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change.
Cons: I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak.
Pros: Veggie Asian meal was great - curry.
Cons: Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't.
Pros: The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them.
Cons: The plane was so old the overhead lights didn’t work in our section (who failed to check that??). The overhead bins fell open at landing and things almost fell on people’s heads. There was subpar entertainment options that hadn’t been updated since at least the 90s, which was made even less acceptable since it was literally the only option for entertainment on a 7+ hour flight when none of the overhead lights worked. For a ticket that cost more than $1200, the failure of the airline on nearly all levels to provide standard services was completely unacceptable.
Pros: I needed special assistance due to limit of mobility and I have been refused assistance twice
Cons: On the top of that my luggage was damaged
Pros: Went on time and looked after very well
Cons: Going over leg room, a bit tight
Pros: The staff were very friendly and helpful
Cons: Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined.
Pros: Smooth flight, got in early.
Cons: Breakfast was average. Could do better
Pros: Absolutely no part of the flight was comfortable or enjoyable.
Cons: The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good.
Cons: We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack.
Pros: The Flight Crew were very friendly and helpful.
Cons: Business class, Boeing 767-300 The seating configuration was 1/2/1 I would give these seats on a scale from 1 to 10 a 5, this was a very basic B/C seat, without a TV screen integrated to the seat in front of you, instead the flight crew hand out individual passenger entertainment systems, that are a pain to deal with and get in the way of everything your trying to do (ie eat, work, sleep.) I’m only 5’9 and I found when the seat was in the bed mode, the seat slopped down very slightly, and your feet would end up underneath the side table to the row of seats in front of you. As i wear a size 13 shoe, i found that space to be rather cramped especially for my feet.
Pros: The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated.
Cons: 1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc).
Cons: Very narrow seats
Cons: The e-ticket did not include the terminal information. As it was an Iberia flight I went to the terminal 7 where Iberia operates. However, after waiting on line when I got to the counter the attendant informed me that the flight was operated by American Airlines and I had to go to terminal 8. I ran to terminal 8 but by the time I got to the check in it was 6:15 and they said they said the check-in for the flight at 7(which was actually at 6:55pm) was closed for check-in. I was lucky enough that there was another Iberia flight (this one from terminal 7) st 8:30pm and the supervisor was able to find me a spot in that flight.
Cons: The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane.
Pros: Crew updates during a technical issue investigation.
Cons: This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(.
Pros: I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight.
Cons: Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can.
Pros: Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints.
Cons: No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working.
Pros: Nothing in particular
Cons: Flight attendants
Pros: Crew was exceptionally lovely through delay except for lead attendant who spoke down to attendants and passengers alike (would refer to me in third person in front of me--asking attendant condescendingly "why is he here?"). terrible sense of service, spoke like I was a grade school kid in her class. Gate agent gave me last minute seat change which was very cool of her
Cons: Plane is terribly old, has ashtrays and audio channels for entertainment. More importantly, mechanical failures at and after gate. Total delay of over 2 hours. My girlfriend flew this same plane and had even longer delays plus needed to divert In flight and turn around and land in heathrow on a mxp-jfk route (they were over the Atlantic). Problems continue for me 2 months later on this route and as a pattern it's incredibly unsettling. I'm questioning whether taking the return flight on a plane that's clearly begging to be retired
Pros: Crew was very nice.
Cons: Flight delayed by 5 hours last minute, making my layover 17 hours long. The delay caused my car rental place to give away my reservation so I had to wait an additional 2.5 hours to get a rental car. The primary reason for my travel was a wedding and although I made the actual wedding, I missed most of the pre-wedding activities that I had rsvped for. The seats were really uncomfortable, particularly the lack of low back support. I was very sore after the flight and was unable to sleep despite having been awake for over 24 hours prior to the flight. We were finally given meal tickets but was unable to use as everything closed at 10pm.
Cons: I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!
Pros: Boarding was prompt, flight attendants polite and accommodating.
Cons: If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy.
Pros: Nice crew clean airplane
Cons: Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug
Cons: The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them.
Cons: Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed.
Cons: My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again
Cons: Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline.
Cons: We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,
Cons: Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip.
Cons: Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min
Pros: The flight was comfortable and kept to schedule.
Cons: AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent.
Pros: Not much.
Cons: Checking was horrible. It didn't allow the printing of boarding passes so the lines were LONG and SLOW. Staffing not sufficient. After finally checking in and getting through security we realized we had to walk from terminal E to terminal A for the flight...not a short distance. And supposedly only 10 minutes until boarding was completed and doors closed. We raced, not stopping to grab a snack or drink thinking we could get something on the plane since the flight was 3.5 hours. Got to the gate and found this incredibly long line to board. The gate agent ignored those of us who paid for zone 1 boarding and just told everyone to board. We finally boarded and got comfortable, taking off about an hour late. After all that, the flight attendant announced that they had no food or drinks but if anyone wanted a bottle of water it was $2.99. Will never fly Frontier again.
Pros: Direct 3 hour flight! Easy
Cons: Bring on time but not a biggie!
Pros: Great staff
Pros: Poor information, bad acttitud and just one time providing water.
Cons: Correct the previus points.
Pros: Ticket agent and crew were very friendly and professional
Cons: Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing.
Pros: Everything was fine except the seats
Cons: The seats were uncomfortable
Pros: I only enjoyed the funny pilot, otherwise I only enjoyed the extra time that I was able to spend with my fiancée while waiting for the delayed aircraft.
Cons: There was no space in the seats, we were delayed three hours, the airline is unorganized. We were given a 15 dollar voucher but that doesn’t compensate for the uncomfortable feeling I heard during the time spent waiting.
Pros: Estaba todo bien.
Cons: Pero no me gusto q havia mucha turbulencia. Y mis photos queria esplotar.
Pros: On time
Pros: The hotel they sent me to
Cons: The flight was cancelled, they should have told us sooner.
Cons: 1:45 minutes late leaving now we're sitting on a runway in Chicago for 15 minutes waiting for a gate....... Bullshit
Pros: This crew was a lot friendlier the the crew that I flew out with. They had smiles on their faces and no attitudes unlike the first crew from BUFFALO to Fort Myers. This crew makes me want to fly again with this airline. The other crew had me questioning my decision to fly with this company at all.
Cons: No complaints.
Pros: Misleading, deceptive, and price gougers!!! Worst airline on the planet... Plane was delayed because aircraft was Dented
Cons: No amenities... pay for everything including: carry on, soda in flight, and basic seating. Seats don't recline, food tray the size of playing cards, no technology - tv, Wi-Fi, FM radio. Will never use again, Staying with American Airlines or Virgin! Horrible landing, my wife thought she was going to fall out of the plane. Flying United was the worst until now.
Pros: The flight was non stop at the time I was looking for.
Cons: Frontier is definitely a NO frills airline. The seats are very hard and uncomfortable and they charge for everything. It was not a horrible experience, but not sure I would use this airline again I the future.
Pros: Good flight crew. Early boarding if traveling with children. Couldn't beat the price.
Cons: No free beverage service...not even water. Non-reclining chairs but surprisingly pretty comfortable
Pros: 4 out of 5 of my past frontier flights has been delayed. Never an explanation as to why. Very disappointed as usual in this airline.
Cons: Seats are horribly uncomfortable, the temperature in the cabin was much too cold.
Cons: $40 to check a bag?
Pros: We arrived safely
Cons: Everyone was packed in like sardines. One hostess was pretty rude. The least the flight can give is peanuts or crackers for a five hour flight. There was no in flight entertainment.
Cons: My flight was canceled 45 minutes before the scheduled departure. No explanation was offered and the compensation--a $400 credit toward a flight on another airline did not cover even the cost of my original ticket. The cancellation ended up costing me an additional $400, not to mention the inconvenience of spending a day in Atlanta and the added stress of having to find an additional flight and go through the hassle of security a second time. The flight staff at the gate was extremely terse when passengers asked about the reason for the cancellation. It was a very negative experience. I do not plan to fly Frontier again.
Pros: I was able to travel with my service animal with no issue. Staff was extremely accommodating.
Cons: No entertainment and food/beverages too expensive. $2.99 for a can of soda or a small bag of chips?? Insane!!
Cons: Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again.
Pros: This was the worst. A 4 hour delay with no timely notification. Then a missed flight and 2 hours trying to locate our bags. It was chaos at Denver international. Never fly again Will fly United tomorrow to get to my Bozeman destination.
Cons: Needed wifi
Cons: There was no gate assignment on my boarding pass or on the screens in the airport. Luckily I know that flights to Denver usually leave from the A concourse so I just walked around until I saw a Frontier logo and could ask someone. Even at the gate, it just said Frontier and had no flight info. There was no Frontier employee so I asked a fellow flier.
Pros: Direct flight. Also, the flight took less time. The pilot beat the landing time by about an hour.! Shorter flights are always better.!!
Pros: The price was cheap. We landed early.
Cons: The comfort of the seats isn't great for 3+ hours flight. Wish we could be treated to a soda and light snack for free.
Pros: Every employee we interacted with on Frontier was very friendly.
Cons: Major delays in take off on both flights.
Cons: Leaving MLPS/St Paul we were not charged for a small bag, I was charged $40.00 to use the overhead. Return trip I thought I was paying for over head but the website is confusing for a non traveler, so I ended up with a check in on a carry on for the cost of $25.00. A small suitcase that we were not charged for leaving MLPS. we were charged $30.00 in Orlando. Cheap flight?? $95.00 extra fees, ended up being not so cheap and their seats are horrible!!
Cons: The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again.
Pros: Everything else was great
Cons: The seats were uncomfortable
Cons: For some reason the crew didnt open the door for 5 minutes once we were parked. Onece we landed it took 1:10 minutes for the bags to start being delivered. There was no one at the airport that could tell us why this was happening.
Cons: Frontier has a ton of hidden fees...including no free drinks/snacks on the flight, fee for carry-ons. Seats do not recline so you're stuck in 1 position the whole flight. Tray tables were the same size as an iphone.
Cons: Flight delayed
Cons: Everything .
Pros: The crew were very nice & professional Thank you
Pros: I like the fact that the management came up with an option to still fly the passengers to Las Vegas through another aircraft. I think the staff handled the situation very well. They maintained their professionalism despite the angry passengers. In fact, they were able to keep the mood lighter by smiling and throw small jokes once in a while. I want to commend these two employees who were there during this time. I wish I had their names but it was one male and one female. They were both black and both had long braided locks ☺ They were very accommodating.
Cons: - I could see from my window seat that the ground crew had to unload ALL the luggages that were already on the plane and check them individually and manually, just to find the luggages of the unfortunate 41 passengers who cannot fly with us because of the limited seats of the new aircraft after the tail swap. It took them at least an hour and that obviously caused more delay for the plane to take off. - It was annoying to hear the foot steps of one of the crew members because whenever he walked by the aisle in the plane, he would literally stomp his feet which was very disturbing. The passengers were already exhausted and it was past midnighy, we all wanted to at least take a nap. - They should have at least offered free drinks like water or coffee inflight to compensate with the situation especially that it was already a red eye flight.
Pros: Great take off and landing.
Cons: Seats don't recline.
Cons: The 6 hour delay with very little information on why. Did not keep the people abreast of what was happening. Many angry passengers.
Cons: Paying $2 for a CocaCola
Pros: The crew was very nice and boarded the plane quickly.
Cons: Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern
Cons: Same as above!
Cons: Frontier has gone from a wonderful airline to a budget airline that is more interested in making a dollar than in their customer service. Not only do they charge for everything from your carry-on to water on the plane, their customer service is horrendous. I ended up paying an addition $115 each way in order to actually get a seat and bring my luggage. My flight was delayed for 3 hours out of Denver, which they blamed on weather. They made no announcement about why the flight was delayed and the gate agent, Kayla, was one of the rudest individual's I have every dealt with. After repeatedly asking, it was finally revealed that the delay was not directly related to weather, instead it was a "staffing issue." However they continued to call the issue "weather-related" so that they would not be responsible should the flight be cancelled. I used to love Frontier because they had an inexpensive round-trip ticket to Denver and was one of the few airlines that did not charge for ski equipment. Needless to say, I will never fly Frontier again - I would rather make numerous stops than be subjected to Frontier's business model and employees.
Pros: Crew was nice
Cons: Delayed flight, paying for carry on bags, no complimentary beverage for a 4 hour flight
Cons: Add on baggage charges ! Dont suck people in for base price then charge for a carry on !!!! Also web site didnt allow me to pay for bags and accept the discounted price !!!! The above practices are not sound and ethical business procedures ! Gail guzzo @ firstname.lastname@example.org
Cons: Flight attendants
Pros: Plane didn't crash
Cons: Nickel and dime everything
Pros: I was sleep on the flight , so entertainment was not necessary.
Pros: It was cheap and left on time and arrived early. Crew was polite, pilot was funny. Can't really rate the food since I didn't buy any. There was no entertainment.
Airlines flying from New York to Cancun have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Cancun
Masks required on board, masks provided on flights from New York to Cancun
Social distancing seating
Middle seats unavailable to book on flights from New York to Cancun
Testing for antibodies, testing for symptoms for flights from New York to Cancun
Waiving of change fees. Search flexible flights from New York to Cancun