Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Pros: "The crew was amazing!"
Cons: "Everything was fabulously executed."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Pros: "Crew was amazing flight was fast and seats are comfy"
Pros: "Good crew"
Cons: "Food options & Entertainment"
Cons: "schedule, food, personal so bad"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Pros: "Jet blue has better leg space than many other domestic flights I have taken. It was very comfortable"
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Cons: "Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!"
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Pros: "My flight was on time and arrived early."
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "Friendly staff, informed during wait on runwayabout when /why take off delayed, quick exit."
Cons: "Flight attendant had an attitude"
Cons: "No movies or entertainment to watch during the hard trip."
Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Pros: "My flight was delayed but the staff easily put me on an earlier flight that had also been delayed; excellent customer service in all aspects."
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Cons: "TV didn’t work on our row but without asking they offered $15 credit per seat"
Pros: "Checking in"
Cons: "Delayed on take off"
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "Crew couldn't be nicer. A pleasant experience. Thank you."
Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Pros: "Nice flight, exited the plane quickly"
Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Cons: "Not enough wheel chairs, barely made flight, seating was more cramped than usual."
Pros: "Great flight, excellent service. However, no recliner, seats were torn, could be updated and console for remote was dirty."
Cons: "Appearance, comfort."
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Pros: "We were returning Home from N, J, we left Florida because of IRMA The hardest part was while booking the flight from Newark to Tampa. At a reasonable rate. We were price gouged going North by another airline, Awful We are both over 80 years old. I had to call on the phone waited about 10 minutes on hold but when I did get someone they helped me pay over the phone and order wheelchairs. Smooth flight. We had to flee Florida we could not fly jet Blue on short notice. to N.J. Flew other Airline and were really displeased."
Cons: "Not being able to pay for luggage and order wheelchair online with the first try. Weare both over 80 years old. Most difficult Had to call on the phone twice. Waited for 10 or more minutes. Our flight was delayed from 6:59 to about 9 P.M. We did get 2 text nice. But was told to come on in any. So we did and waited at airport for flight to leave at 9:15"
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Cons: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."
Pros: "From boarding to arrival the experience was very good."
Pros: "JetBlue gave each passenger a $150 credit"
Cons: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."
Pros: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Cons: "The flight was delayed three hours due to mechanical issues. But better safe than dead."
Pros: "Very easy flight, good service."
Cons: "Baggage claim was ridiculous. Had to wait a long time for our bags because for some reason they were loaded on with a flight from Boston that arrived after the Ft Myers flight. My suitcase finally showed up and had a large black streak down the front of it."
Pros: "Flight left on time and arrived early to destination."
Pros: "Lots of leg room despite being at the very last row. The seats even could recline a fair amount. Hot breakfast, with good food."
Cons: "Not the newest equipment. The plane was delayed. Everyone was friendly so it didn't matter too much."
Pros: "The crew members were excellent in terms of the quality of their service."
Cons: "The seats were very uncomfortable due to my long legs. The pilots didn't do a good job at landing the plane at NMIA in Kingston. It felt like someone was being trained to fly the plane."
Cons: "Food was too salty, passenger at the back had me uncomfortable kept hitting the seat, wish I had an option to asked to be move"
Pros: "The crew was pleasant."
Cons: "I am clearly pregnant and a woman whom works for Caribbean airlines asked me to hold my own bags as my husband wasn't allowed to carry on the plane more then two pieces. she REFUSED to let us through till he gave me the bag to carry. I told her I was pregnant even hold my stomach as she can see. That was so shocking to me. Please keep in mind this isn't a security check point we went through all with no problem.This is boarding after you have you ticket scanned and they are boarding row by row. The seats were small and uncomfortable. I flew home on a hospitable airline JETBLUE. Better seats, better snacks, better overall experience"
Pros: "They were accommodating, airline not too strict and unreasonable with luggage They flew direct and no connecting flights! loved that! They allow a free bag when other airlines you now have to pay overall was a really good experience and I would definitely fly with them again!"
Pros: "There was nothing to like but the staff when I got on the plane"
Cons: "First time I ever experienced this when my passport got taking and your staff going to tell mi that's on mi when it's on video and your staff going to tell mi that the money I paid for my ticket it's just my lost and I can go on the play but they finally listen and found the man who stole or took my passport"
Cons: "I don't like the fact that the fares are none transferable to family members. I like the fact that I can travel very early in the morning. I'm thinking of changing companies,it is hard to come up with so much money, and reasons a raises and you can't make the trip you should allow to transfer it to your family members at least.smh"
Pros: "I liked that the crew was very helpful and courteous during our time of sickness."
Cons: "The plane was hot and humid, food poisoned my sister."
Pros: "The staff was very good"
Cons: "Old aircraft"
Pros: "Smooth on time flight. Pilots gave regular updates."
Cons: "Crew members seemed as if they couldn't be bothered. The facilities on board are old and worn, especially the latrines.The aircrafts need a facelift."
Pros: "The crew was very nice"
Cons: "Seat not as comfortable as a business class seat should be"
Pros: "The flight was on time. The flight attendants were pleasant."
Cons: "When I went to check in at the airport, the agent was at first saying there were no seats. This after I bought my ticket months in advance."
Pros: "The staff was very respectful and courteous and pleasant and very customer friendly."
Cons: "Nothing to comment on at this type"
Pros: "I appreciated the assistance that I got from the staff on the floor at the airport and the porter that helped to get my mother a wheelchair and get her from the car and checked in without much assistance from me. Mom, was traveling alone and it was difficult for me to get her from the car and inside without leaving my car unattended in a tow away zone."
Pros: "The only challenge I have is with the leg room on the flight. My experience generally was quite good."
Pros: "Food was great. The flight was arrived on time and the services given by the flight attendantschedule was excellent. I love flying with Caribbean airlines. That's the only airline I travel on going to and fro via Trinidad. Looking forward to fly again soon"
Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."
Pros: "That I got to Jamaica safely."
Cons: "How long it took to board, and after boarding the flight was held about another 45mins waiting on other passengers but we got no announcement, no apology until take off. A flight attendant with natural hair was rather rude and dismissive."
Pros: "The overall service"
Cons: "The boarding process took too long. After pre-boarding they called for persons seated from row 15 and higher, that was the majority of persons and so we ended up being in line for quite a few minutes."
Pros: "The service was excellent. The pilots flew with comfort seatbecause of their many experiences.sa"
Cons: "The. Seats are too close."
Pros: "Overall good flight."
Cons: "I wish there was additional vegetarian meals to cover me and my family."
Pros: "Continually being informed from the tv. Especially when the tv showed the map and the location of the plain before landing"
Cons: "Didn't get any snack. That would have been a plus. Plus the staff could have been a bit more hospitable"
Pros: "Actual flight was good. Hardly any turbulence, and the flight was on time."
Cons: "On the flight coming back, the headphone jack on the hand-rest was not working. So I was unable to listen to the in-flight movie"
Pros: "the food"
Pros: "the food given on the airline was great especially since it was hot the flight attendants were pleasants"
Cons: "the seats were comfortable if i were told how far back my seat was , i would have changed me seats"
Pros: "I was a bit skeptical after reading the reviews and wanted to cancel my flight, but Charmain_Marie convinced me to give CAL a try for myself and I did. It was an excellent trip from web check-in to reaching to the airport and check-in luggage. The flight crew was very polite, warm meal, tea or drink. Pilot was great, flight was great apart from a few turbulence. We reached our destination five minutes before scheduled time. So overall my trip from JFK to KIN was excellent I have nothing to complain about. Experienced things for "yourself" don't rely on the reviews that you read because if I did, I would have cancelled my flight. Thank-you CAL for my marvelous experience with you and you just gained a new customer. They say one bad apple spoil the bunch, but if you didn't have a bad experience with CAL don't follow the few that may have maybe because they don't adhere to rules and regulations. And yes TSA do check bags for security reasons because my TV was opened for inspection to see if it was ok and resealed with the TSA inspection card inside, nothing was missing from my luggage's. Thanks CAL excellent experience with you guys."
Pros: "The food was great"
Cons: "There was nothing , not to like"
Cons: "We were to depart NY at 1.40 arrive Kingston 4.40 I arrived Kingston after 1.00 am and home after 2.00 am because my drive had left me not being able to make contact with me. Unhappy Customer. Kamaal Josephs"
Pros: "The food was good and the cabin crew were wonderful."
Cons: "The delay at JFK was unexpected. The gate change was not announced. The flight itself was a disaster and the captain said nothing during the prolonged experience of turbulence."
Pros: "Service was excellent. No delays."
Pros: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"
Cons: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."
Pros: "Everything was absolutely perfect they leave early .on coming back we arrived early also the crew was friendly l would fly with them again and again thanks carribean air lines"
Cons: "Love everything"
Cons: "My seat was a middle seat and that was NOT what I chose when I purchased the flight. I'm 5'11 and I was squished in between two men. If you are going to change seat assignments then you need to notify the customer."
Pros: "I really liked the fact that they were on time. No issues with checking in, boarding, in flight and landing...thank God."
Cons: "They showed movie, however it didn't work. The sound was horrible and the headphone didn't sit well in the socket."
Pros: "It was okay"
Cons: "The delay"
Pros: "The hours you fly are perfect for my business. Lights being low or off is helpful for me to sleep."
Cons: "The food could be better"
Pros: "Every thing was great"
Cons: "Every thing"
Pros: "The on time boarding and departure."
Cons: "How tight the seating and space are."
Pros: "The Staff was pleasant and courteous, making everyone safe and comfortable, Flight was good,"
Cons: "The long time waiting before boarding."
Pros: "Nicer movies please. But overall flight attendants were nice. Bigup Shawn at the desk in NY, had an issue and he dealt with it well."
Pros: "The flight crew and flight was quite good."
Pros: "More room space"
Cons: "The room space"
Pros: "Food was great staff as well. ..first time flying with Caribbean airlines will definitely not be my last"
Cons: "Had no real issue jus the long delay at the airport"
Pros: "I did not like nothing about this flight on December 28, communication was poor, the flight was delayed for 9and a half hours. .it was ridiculous . I haven't used them for 3 years and finally decided to try them again. ..big mistake."
Pros: "Flight was on time. Seat was comfortable and the flight crew was kind, courteous and jovial. the meal provided was well appreciated especially in the absence of this consideration on many long flights."
Pros: "Didn't think we would be offered a meal for a 4 hour flight but we did. Soft drinks and alcohol was free which was a big bonus. Condition of the plane and seats were good. The staff were super friendly. Overall a great service."
Cons: "The fact that there was a huge scramble with reservations....My flight was 2 pm, however, passengers who were present for the 4pm flight was allowed to board ahead of folks who were there for the 2pm flight."
Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "Everything was amazing"
Cons: "More snack options"
Cons: "better trained pilots first hard landing in Jamaica"
Pros: "The crew was really good. The flight had no issues. I was pleased."
Pros: "I pay $30 more for my bags"
Cons: "I pay $30 more for my bags,"
Cons: "Phoenix airport is horrible for on time departures. Always."
Pros: "My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines."
Cons: "If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines"
Pros: "I was able to sleep through the flight comfortably."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Most was pretty standard. We did arrive 30 minutes early, which was nice."
Cons: "My bag was checked at the gate, and I was told I could pick it up in Sint Maarten, my final destination. I arrived in Sint Maarten to learn that AA had left my luggage at Charlotte Airport, despite having landed 30 minutes early."
Pros: "Crew was excellent"
Pros: "Regular delays. This one by 2 hours. Easier to fly a different airline."
Cons: "Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation."
Pros: "Great first class cabin crew."
Pros: "Airline crew was amazing and handled a person in need of medical care great!"
Cons: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
Pros: "More space in these seats than in other flights I’ve taken"
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Cons: "Service was excellent"
Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Pros: "No need to drive from OKC!!!"
Cons: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
Cons: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Pros: "Short flight"
Cons: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Pros: "Entertainment streaming was decent."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "American did transfer us to another flight after several hours' delay."
Cons: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Cons: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Cons: "No personal space or legroom. Uncomfortable seats."
Cons: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Cons: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
Pros: "Ticket price was competitive."
Cons: "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Pros: "3 hrs delay Small plaine No entertainment"
Pros: "Priority boarding provided by my credit card"
Pros: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Cons: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Cons: "Everything was ok"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Pros: "I liked the seating on the first part of the flight and the snacks"
Pros: "On time"
Cons: "Worst flight ever."
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Pros: "The crew seemed tired and we were delayed but they managed to keep smiling and comforting passengers on our delayed red eye flight."
Cons: "The ground agents were rude and threaten us we needed to pay once we got to the gate we didn’t have too. Overall after being delayed the crew was great at smiling and they were great to passengers."
Cons: "LONG walk to car rental"
Pros: "Priority boarding . Front row seat. Friendly staff"
Cons: "Reclining seats"
Pros: "Had three seats to myself"
Cons: "It was poorly communicated that I would get charged for a carry on. I discovered this at airport by a not so friendly attendant. And what could have cost me $20 now cost me $50. This while flight was an hour delayed. they still wouldn’t waive bag fee"
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Pros: "Frontier cancelled our flight and sent us no notification. When we checked our flight status, we discovered that the flight was delayed and then when we called were told that it was actually canceled. Frontier refused to put us in a hotel for the night and then refused to pay for our air fare. We ended spending an additional $600. This is unacceptable!!!!!!!"
Cons: "Frontier cancelled our flight and sent us no notification. When we checked our flight status, we discovered that the flight was delayed and then when we called were told that it was actually canceled. Frontier refused to put us in a hotel for the night and then refused to pay for our air fare. We ended spending an additional $600. This is unacceptable!!!!!!!"
Pros: "Not to many positive feedback. I thought the inexpensive flight would have been worth the experience however it was not. The only positive the security check point was pretty efficient"
Cons: "Unhappy with this airline from booking to deplaning. It was not worth it. Would have paid extra to fly with another carrier. No live agent to answer questions not available on the website. They nickel and dime you from baggage to seating even snacks are not complimentary. The aircraft was cramped cheap and uncomfortable. Also not enough flight alerts"
Cons: "The flight didn't have pushback seats. They charged extra for carry on. The most tiring flight I have ever had."
Pros: "Super cheap flight to NY that flies into LGA. The Airbus was very clean and had great ventilation (even, comfortable temperature and no weird smells). The crew and passengers were upbeat and created a fun atmosphere. Perfect flight for short trips if you travel light."
Cons: "Flight was slightly delayed and the departure and arrival gates are a little confusing because they did not say 'Frontier.'"
Pros: "i was waiting for flight leave out of NYC lga going to atl if wasn't for a lady ask what happen to our flight they had change our boarding area never told us until the lady ask we all most miss our flight going NYC that was very on professional on the flight was horrible one flight attend was very nasty"
Pros: "The staff was friendly"
Cons: "I didn't like getting a surprise when I went to check in my bags. You have to pay for the fist bag checked and any thereafter as well as paying for your carryon! The seats did not recline"
Pros: "Service was good."
Cons: "When I booked the flight I did not realize it was bare bones on amenities. Each checked in bag is $30 in advance and each carry on is $30 in advance. If you purchase at the counter.it is way more. Also there is a charge starting at $12/seat for advance seat selection. Then onboard snacks and beverages star at $2.99 each. Next time I will book where the amenities are included in a flat rate."
Pros: "The flight attendants were very nice and helpful."
Cons: "Bag check was a nightmare and the line took forever. There should be a line only for dropping bags and not assisting customers. It took a long time to get my bag at baggage claim (almost an hour). They used the same carousel as two other flights leading to frequent baggage jams. Not sure if that's their fault or the Atlanta airports."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Cons: "Awful flight awful airline will never fly Frontier again"
Pros: "The airline knew the flight has been canceled for 3 days but they did not tell anyone until we were at the counter at the airport. Then, they made no arrangements for a hotel or to help us make other flight plans. This is absolutely the worst airline. Pay a little more and fly with another airline."
Pros: "After delaying the flight for over 6 hours and not updating their website properly to notify their passengers of the delay, the flight was cancelled after we all waited over 4 hours. After cancelling the flight the airline and their rude LGA employees notified me that the next flight they could put me on was 6 days later! They don't work with other airlines in the event of a cancellation so you're on your own. I will never fly this airline ever again, id rather take the bus."
Pros: "Not a single thing"
Cons: "1- Costed $60 additional dollars at check in. Who charges for a carry on? 2- kiosks were broken and I had to wait in line for 30 mins just to get my damn boarding pass 3- seats are so cheap now and leg room reduced. 4- will never fly this airline again. Totally mislead 5- do yourself a favor and pay the extra $50 or $100 dollars for a decent airline"
Pros: "Pretty much nothing"
Cons: "The light was almost 3 hours late, they did not give any information at the airport, not announcements where made until after it was late. They where asking people to give up their seats, they over booked."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Pros: "Quick flight"
Cons: "I flew at night and usually the main lights are off and customers use the personal light above their heads but for some reason the lights never were turned off and it was annoying for them to advertise the 40,000 sky miles randomly in the middle of the flight. Most customers want to sleep on the night flights and I couldn't because of the staff randomly talking about the sky miles"
Pros: "I called customer service after trying to check in and them trying to charge me over 100 extra dollars that they did not state in my charge. So I am requesting a refund for the fligy as they are using false advertising for ther flight prices. I booked an American flight for today with less than 24 hrs left to departure for as much as their bag charge."
Cons: "Though they appeared to be the cheapest choice, they charged $40 for a CARRY-ON and $30 to check a bag. More money to select your own seat, more money for anything but water on the flight. The plane was fine, but no frills. The fold down table was the size of an envelope, maybe 8"x4"."
Cons: "I did not book this particular flight for these dates."
Pros: "The crew was nice."
Cons: "Nothing. Horrible delays, lack of communicafion, rude staff, uncomfortable plane, no food, and no entertainment. AWFUL."
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Cons: "Nowhere to put your arms. People were holding them over their heads. [Armrests too small] Tray table was ridiculously tiny. Seats were a a sliver of padded plastic. $40 to check a bag. I flew Frontier years ago and it wasn't bad, but after this flight I will never fly them again. The most uncomfortable flight ever! Saving a few dollars isn't everything!"
Pros: "The fact that I landed safely and on time, and the flight attendants were courteous."
Cons: "The fees for EVERYTHING you can think of (bags, seat selection, carry-ons). The cramped space. We are people, not sardines. Did I mention the fees? (really, snacks for sale?) The same flight was $30 more on American Airlines, I will book with them next time. I didn't know what Frontier was when I booked this, so some of this may be attributed to my level of shock. Flying is already a hassle, Frontier makes it a chore. Needless to say this was the first and last time I'll fly with them."
Cons: "because of flight delayed 2 times I missed my ride in NewYork and I had to take taxi. I paid extra 100$ for the taxi"
Cons: "The flight was delayed 3 hours. Then they told us we had to board in 20 minutes or else the flight is cancelled. So we did, then we sat there for 20 minutes and they told us 10 people had to get off the plane due to a weight distribution issue. So 10 people got off. Then we sat there for another 20 minutes and then finally the pilot came on and said the airport was closed so the flight was cancelled. It took forever to figure out when the next flight would be, everyone was mad, I had to stay the night at the airport. Then when we finally did leave the next day, it was the most uncomfortable flight I've ever had. NEVER flying frontier again."
Pros: "It was cheap"
Cons: "Seats were hard and didn't recline I had to pay for my carryon I couldn't bring a small bag of food onboard because it was over my allowed limit"
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Cons: "My flight was cancelled and three seemed like they didn't want to accommodate my needs. My flight was for a Friday but the only thing they could offer me was a flight for Monday very disappointed the way it was all handled"
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "It was a good flight, crew was very kind and entertaining during take off instructions. Seats were spacious with enough seat belt per person"
Cons: "Seats didn't recline"
Pros: "Baggage fees should be made more clear when booking they are also way too expensive"
Cons: "Baggage fees should be made more clear when booking they are also they are also way too expensive"
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Cons: "This is the first airline where I experienced making a payment for my seat & where it was cheaper to check my luggage. A addition $96 had to be spent. NEVER AGAIN"
Pros: "Smooth transition getting on and off the flight."
Cons: "There was no tv's on the flight and only complimentary thing we got was water."
Cons: "The way people jostle to get off cutting in front of you If the crew would remind people to wait their turn when deplaning it might help"
Cons: "Everything! It's a shame that you have to pay for carry on, snacks, etc!"
Pros: "always in time , no delete, organized ,excellence pilot, low price I love it."
Cons: "$40 to check a bag.or $45 for any carry-on that doesn't fit under the seat! . They make you pay for all beverages or food except "complimentary water.""
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Cons: "There is a $40 charge for carryon baggage. This should be made clear at the time of purchase."
Pros: "This was my first time flying Frontier... my overall experience was good. However, I was unaware that it was an a-la carte airline so minor difficulty maneuvering at first. Seating is a little tight but bearable. Crew was pleasant. Can do without food/beverage but need more comfortability/seating... Overall rating... 3.5"
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Pros: "Convenience and easily accessible"
Cons: "Better seats, entertainment, keep travelers updated to a landing time"
Pros: "The crew was ok. There wasn't much to offer by way of amenities, but were accommodating."
Pros: "Crew was OK"
Cons: "No internet, no movies, NO RECLINER chairs, leg room is very small. Not comfortable"
Pros: "On flight crew was great."
Cons: "Airline planning was terrible, as was in-terminal customer service."
Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."
Pros: "Nothing, was horrible"
Cons: "Better service"
Pros: "The airline delayed for an hour and checked bags did. Or arrive with flight. Had to wait more than 10 hours for my lost luggage to arrive at airport"
Cons: "Checked in bag got lost and had to wait mor than 10 hours to pick it up from another flight. Flight was delayed for more than an hour"
Pros: "The crew was funny."
Cons: "I wish there was complimentary snacks."
Cons: "Newark airport can never run on time! Flight was late leaving I’ve 2 hours. But ... the crew made up for it with their hospitality. Thank you!"
Cons: "The seats were very uncomfortable and there was very little space."
Cons: "I did leave my freezer Ziploc bag of medication in the front seat pocket of my seat, called spirit and Mccarran airport in Las Vegas and said no one turned in the medication. Told me to call Chicago because that’s where the plane went after leaving Las Vegas, I called Chicago but have not gotten an answer back if it was turned in there. It’s my heart medication and my blood thinner which is very expensive and a couple of costume jewelry necklaces. I wish someone could help me locate this medication, it’s very expensive."
Pros: "Happy that I finally got there"
Cons: "Flight 525 to Fort Lauderdale originally scheduled for Monday, Aug 13. When we were about to leave the house we received an email -delay til 5:25, Moments after 6:10, and finally an hour later flight canceled. After a few calls to Spirit customer service, we were offered to be booked for a flight at 8:25. In the process of the conversation, the line was dropped off, minutes later I called again and the agent said that all tickets sold out and first available Wednesday 08/15 at 6;30 am. I had nothing but to agree. I continue to call customer service and after spending on calls hours and hours, I got lucky and booked at the same 525 Flight 24 hours later. Arrived two hours before departure, and got informed that the flight late one hour, then two and a half hours, then 4 hours..... Finally, we took off at 9; 45. From the moment we arrived at the gate 41 and 45minutes before departure no representative was present at the gate. I'm a person with a disability and was trapped in a wheelchair for hours and no one informed about any updates. Hours without water, food and most important information. Thanks to Kayak and Spirit app I got updates on my phone."
Pros: "ticket price"
Cons: "baggage charges. carryon fees, outregous"
Pros: "The new A321."
Cons: "Delay and zero entertainment."
Cons: "The staff was rude and not sensitive to people’s needs"
Pros: "Spirit is a nickle and dime operation, with very uncomfortable seating"
Cons: "Spirit airlines changed gates at the last minute and 10 people including me missed the flight ... then came thing happened again ... was stranded at the airport for 24 hours and lost my hotel reservation ... worst travel experience ever"
Cons: "Limited space , over priced food and drink"
Pros: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "I set the dates for our trip for April 12 to April 15, for some reason when I got the email confirmation the trip was set for January 15 to 18; I had to call Spirit Airlines and ended up paying EXTRA $ 70.00 dollars to get the right dates and another couple friends were doing it at the same time and the same happened to them"
Cons: "Spirit is awful in every way"
Pros: "All was well, on time and smooth boarding. The bare fare is just that...if all you need is a seat on a flight you are set. If you want to check a bag, pick a certain seat or buy water or a snack you have to pay. But the crew was nice and the plane was clean."
Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."
Pros: "This all about Spirit airlines they make sure that they will squeeze every dollar out of you before you board your flight"
Cons: "This all about Spirit airlines they make sure that they will squeeze every dollar out of you before you board your flight"
Pros: "crew were nice, appreciate people with kids Able to board first"
Cons: "$ 50 baggage fee is not right for one way ,"
Pros: "Delayed 3 hours. The personal item and carryon sizes are smaller."
Pros: "seats where comfortable and flight was excellent we got to Florida early"
Cons: "no food or drinks and no entertainment no wifi nothing"
Pros: "The seats were already reserved"
Cons: "The plane was 3 hours late and I received a email , and signed up for a text. The seats are super tight and nothing at all included. If you are looking for a super fast trip and with no luggage this is the airline for you. Not a family friendly airline , luck the kids did not go with us,"
Cons: "Customer service handling flyers not getting on board. Unwilling to work with flyers to come to a resolution. Watched as plane pulled back from the terminal before departure time."
Cons: "It's cheap and the worst airline I've ever booked through"
Cons: "They cancelled our flight without notifying us! We missed our family reunion in Orlando Florida"
Cons: "All. Price too high for kind of service"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Pros: "It was a nice price for what it got me on trips. Everyone is always super expensive."
Cons: "Almost everything was horrible. Seats are too close for my long legs, and its like I was sitting on stone bricks for hours. Baggage is a scary thing. Lots of places have different spirit sizes. While Orlando gives you a back pack and small suitcase, Newark gives you one bag. If its more the humiliate you and put it all in a trash bag to go home. Fix this please."
Pros: "The flight captain reported the reason for the delay before we took off."
Cons: "My boarding pass had a outdated boarding time. It read 9:10. The emails had us leaving at 11:12. The confusion made me think I was going to miss my flight wading through security. I got to the gate to find out the plane had not even arrived yet."
Pros: "The airplane was new. Clean, friendly flight attendants."
Cons: "What a misleading airline carrier. Want to add a carry on bag? 40 bucks. Want a seat assignment? 15 bucks. Want a beverage? 3 bucks. And...I checked in, went through security, only to be told my gate was on the other side of the airport. Had to go through security again. And of course the flight was delayed over 2 hours. Every time I have used Spirit the on time arrival is horrible."
Cons: "Out of all days, our flight got cancelled on Father's day.. I was supposed to go surprise my father who I haven't seen in 5 years but obviously that didn't happen"
Pros: "The pilot, Frank"
Cons: "Due to extreme delay of our flight, we missed a family event."
Cons: "On a 3 day trip I had a total of 9 hours in delays on 2 flights- and a canceled flight! They do not email or text you at all- not even the usual courtesy email most airlines send letting you know its almost time to fly, or check-in online. They never alert changes to flights. It's like they want you to miss the flight. Second time in 5 years booking with them and last time was just as bad. If you want to make your destinations on time- don't risk booking with Spirit."
Cons: "They charge for everything"
Pros: "Fast service hilarious staff"
Pros: "flight leave on time."
Cons: "leave on time."
Pros: "Nothing at all."
Cons: "$57 for carry-on. $50 for check in bag. $10 to choose a seat or pick a random seat for free. This is ridiculous. I will never ever ever fly with Spirit. Leg space sucks for tall people like myself. Spirit doesn't offer drinks or snacks for free. I know other airlines that do. This trip was last minute and I had no choice to book."
Pros: "No delays both ways was nice"
Cons: "If we wanted a drink or a small snack, we had to pay. I did not know that we had to pay for our carry on bag. I thought our flight cost was a steal until we had to pay for our bags. We had to spend $90 for both ways."
Cons: "My flight was delayed for 5 hours"