Overall the flight was on-time and plane ride very comfortable. The free snacks not so good - only a small bag of pretzels and no milk. I wanted milk. There was not entertainment on the plane unless I wanted to download their APP. But I would consider flying with them again and be more prepared on my part with food and entertainment.
Great, but their check-in sinage is not clear and wastes folks' time.
This time it is good, no delay and right on time
Miss bigger screens for movies Staff was friendly Seats comfortable Bathroom line long
If there were movies it would have made the flight much easier.
Plane was delayed getting boarded and then again delayed in take-off order. Alaska Airlines must have very little clout at JFK so they don't get priority treatment. All the delays meant we missed the last flight from Portland to Eugene. Alaska did give us hotel voucher for the night...but sent us to a downtown Portland hotel rather than to a nearby airport motel which made for a longer ride at night and then again in the morning. Just made an already long, late night even longer. Hotel was an old outdated Hilton in a slightly seedy part of town. Alaska gave us Lyft vouchers for getting to the hotel, but the return voucher for getting back to the airport in the morning didn't work.
Could not check in online - had to get boarding passes at the ticket counter and our daughter got bumped off our connecting flight. NOT OK!
We missed the flight. I had a passport issue and told the check in desk that I’m trying to resolve it but when I got approved for entry to USA at 3:32, one hour before departure, the employees had left the desk at 3:30. I tried calling and texting the numbers on the sign. No luck. Waited till the agents came back and couldn’t get a flight to our destination or close, so we flew to Las Vegas instead and drove 6 hrs to San Diego where I missed one night’s stay and the car rental that was reserved there. Extra car rental and hotel in Las Vegas was over $300. Lost tine and money. I wanted to extend the trip by two days but the $1600 SAVER fare wouldn’t let me make changes. Hours on the phone to find out there are no exceptions and no credit if cancelled in advance. Very disappointed. My son’s first vacation with me in 17 years. Wasted a lot of money. Next time I will use a local travel agent.
I purchased the internet during the flight and it stopped working after 1 hour, so I barely got to use it.
I had a negative experience, the flight delay was very long, I didn't like it
Allow me to book extra bag check in as free though I packed in 1 luggage but that was 7 LBS overweight so make another bag to free check in.
Board from the back of the plane to the front - it just makes sense. Try it.
My bag was sent to lost and found. It was taken out of the plane without asking passengers if the bag owner is in the plane. I had valuables in my bag. I am very disappointed at this behaviour
The flight was great. I like it when airline capitalism give you information. For someone with flight jitters it really helps. And this captain was very cheery and reassuring. I had trouble understanding the head flight attendant because she spoke very fast. But overall staff were very helpful and kind.
My flight from New York to Canada and Canada to Brisbane was canceled, so I had to take united airlines instead flight from New York to Dubai then layover in Dubai 8 hours then from Dubai to Brisbane it was extremely difficult for me , it was a nightmare flying with Canadian airlines unfortunately.
I found the boarding easy and my seat was very comfortable as I had a lot of leg room. I am not too happy that I no longer have lounge access even though I used to get it with my TD credit card.
Strike pissed me n stranded in middle of no where
Refreshments and Air Hostess was good. Issues with customs in Toronto caused flight to depart and left me behind twice. Vouchers for delayed flight needs to increase.
Well managed flight comfortable. Wish they had back of seat screens
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
