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New York to London Gatwick Flight Information

Flights Arrive in London Gatwick
Flights Depart from New York
Flight Price $274
Airlines WOW air, Icelandair, Finnair, British Airways, Norwegian Air UK, Norwegian, Iberia, Major Airline

Book cheap flights from New York to London Gatwick (round-trip)

Airports
Origin
New York
$635
only
$635
$358
only
$358
Syracuse
$594
only
$594
Newark
$345
only
$345
Newburgh
$274
only
$274
Destination
London
$274
only
$274
Fri, Nov 23
SWF
Newburgh Stewart
LGW
London Gatwick
12h 00m
Wed, Nov 28
LGW
London Gatwick
SWF
Newburgh Stewart
12h 50m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Jan 12
EWR
Newark
LGW
London Gatwick
10h 50m
Fri, Jan 25
LGW
London Gatwick
EWR
Newark
10h 50m
Trip: 14 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

AMS
KEF
Good 6.0

The price

The delay

Tue, Feb 12
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Mon, Feb 25
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Trip: 14 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,879 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
MSP
Okay 4.0

I paid extra (another surprise) to select my seat ahead of time. Being a larger guy, I selected a window seat. I didn't realize until we were boarding the plane that they stuck me in a middle seat, and being the first flight was delayed I did not have time to remedy the problem before the connecting flight. The entertainment screen also froze up, but at least one of the crew members was quick to let me know to just restart it.

KEF
MSP
Excellent 9.6

There were a lot of old movies in the offerings.

PDX
SEA
Good 7.3

Short flight limited beverage choice, but pleasant underbooked flight.

SEA
KEF
Okay 5.0

Overcrowded, no leg room and staff unwilling to help move two travelers near each other. Did not appreciate the rough demeanor and having to flag down attendants for water when they skipped over our aisle. Would avoid this airline in the future if possible.

CLE
KEF
Good 7.0

It was really nice to stretch out and not have a full plane to fly overnight.

Tue, Mar 19
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Wed, Mar 27
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,214 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Good 6.0

it was on time

it was a poor food choice again.

ORD
HEL
Excellent 10.0

Well oiled service machine.

None.

JFK
HEL
Excellent 10.0

Hi enjoy the trip

No complaints

HEL
ARN
Excellent 10.0

I wish I found somebody to take me around

No complains

HEL
JFK
Excellent 8.0

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Tue, Jan 8
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Wed, Jan 16
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
JFK
LGW
Excellent 10.0

Its hard to consider a flight where you got bumped up from premium economy to business as anything other than a 10!

The dining choices in the terminal British Airways uses are dismal. I am not sure British Airways has any input to this but the line in arrivals for US passport holders was approximately 2.73 miles long while the line for UK/EU passports was perhaps 40 feet long - not a very welcoming situation. Perhaps a little pressure applied by the major airline could improve this situation.

JFK
LGW
Good 6.0

air condition from above and from everywhere, it was too cold for me.

JFK
LGW
Good 6.0

The entertainment this time was working. Always a bonus. Loos were kept clean.

The younger staff are moody and sullen. If you don't like long hall flights change your job. BA your seats are SO old it's like sitting on a park bench for hours. I know we are in the lowest paid seats but it really isn't acceptable.

JFK
LGW
Okay 4.6

No power in the seats for phones or tablets. The entertainment system was a joke.

JFK
LGW
Okay 5.6

Food was OK Pilot was great and took time to explain everything. Helpful and necessary.

Two hour delay

Thu, Nov 29
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Sat, Dec 1
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 20m
Trip: 3 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 8 reviews
Boarding
5.7
Comfort
5.9
Crew
6.4
Entertainment
6.1
Food
5.1
LGW
AUS
Good 6.0

Flight attendants very friendly

Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.

JFK
LGW
Mediocre 3.0

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

JFK
LGW
Mediocre 2.0

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

JFK
LGW
Mediocre 2.0

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

JFK
LGW
Mediocre 3.5

new plane

horrible check in and boarding experience

Tue, Oct 30
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Sun, Nov 4
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 15m
Trip: 6 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Mediocre 2.0

Crew is really cheesy and too basic and non stop acting like doing me a big favor! No one is answering the phone for days to reschedule cancelled flight which is a theft and a crime and I had to buy a new ticket on another airline.

JFK
LGW
Mediocre 3.6

The price was great.

There was a 5 hour delay and I was not notified by Norweigan via email or text, even AFTER CALLING AND REQUESTING that they notify me. No drinks were served-not even WATER to those that did not pay for a meal plan. This is unacceptable and possibly illegal. Awful experience.

JFK
LGW
Good 6.0

The delay was too much and it affected me badly

JFK
LGW
Mediocre 3.0

Boarding at jfk was a shambles as there were o announcements as to why we were being delayed. Once on board it was ok very cramped seating but at least the crew were pleasant. Having read some reviews early I agree I think that if you have a good flight crew then at least your flight will be ok if not then it will be unpleasant. It wasn’t a cheap flight for a budget airline and will endeavour never to fly with them again.

JFK
LGW
Good 6.0

I had to pay for seating

Wed, Dec 12
SWF
Newburgh Stewart
LGW
London Gatwick
16h 05m
Fri, Dec 14
LGW
London Gatwick
SWF
Newburgh Stewart
13h 30m
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Jan 13
SYR
Syracuse Hancock Intl
LGW
London Gatwick
18h 00m
Mon, Jan 21
LGW
London Gatwick
SYR
Syracuse Hancock Intl
30h 17m
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,330 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
7.0
Food
6.7
MAD
ORD
Okay 4.0

My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude

JFK
MAD
Good 7.6

On time

Space

VCE
MAD
Mediocre 3.6

Nothing, it was awful

They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!

VCE
MAD
Okay 5.6

Friendly staff

My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level.

LAX
MAD
Good 6.6

Boarding process was easy and we made great time all the way from LAX to Madrid (I only had carry-on luggage so I can’t speak for their check-in process). Loved having a non-stop flight. Crew was attentive and professional. Great new movie selection. The one bathroom I went into was probably the largest airplane bathroom I’ve ever been in!

However, I would have taken a smaller lavatory if it meant larger/comfier seats! I was pretty uncomfortable the whole flight. The leg room was alright for me being 5’6” but I’m not sure how anyone much taller would fare. The seats themselves were similar to a budget domestic airline. Fine when you’re only going a few hours, but on a transatlantic flight it really started to get to my back :(

Wed, Nov 14
SWF
Newburgh Stewart
LGW
London Gatwick
16h 05m
Sun, Dec 2
LGW
London Gatwick
SWF
Newburgh Stewart
12h 55m
Trip: 19 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Nov 21
LGA
New York LaGuardia
LGW
London Gatwick
11h 16m
Mon, Nov 26
LGW
London Gatwick
LGA
New York LaGuardia
11h 52m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 9
SWF
Newburgh Stewart
LGW
London Gatwick
10h 35m
Thu, Jan 10
LGW
London Gatwick
SWF
Newburgh Stewart
17h 50m
Trip: 2 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Nov 11
EWR
Newark
LGW
London Gatwick
10h 50m
Sat, Nov 17
LGW
London Gatwick
EWR
Newark
10h 50m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Good 6.3

Seats are too small

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sun, Feb 10
EWR
Newark
LGW
London Gatwick
10h 20m
Fri, Mar 1
LGW
London Gatwick
EWR
Newark
11h 30m
Trip: 20 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,879 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
TXL
KEF
Mediocre 2.0

I bought this ticket which turned out to be a fraud. It had a confirmation number that the airline wouldn’t ticket. I couldn’t board or fly this itinerary. Reported as fraud to my credit card. Beware!

KEF
SEA
Excellent 10.0

Always nice to travel with this airline and I will be in the air with them again

FRA
KEF
Okay 5.2

Decent leg room

I got hit with a surprise $100+ baggage fee at check-in. Boarding started late, then they just had us go in a cramped, hot room before actually boarding. Flight took off about 45 minutes late.

KEF
MSP
Excellent 9.6

There were a lot of old movies in the offerings.

KEF
BOS
Mediocre 2.0

See above.

Wed, Dec 5
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Thu, Jan 10
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 37 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,214 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
ARN
Excellent 10.0

I wish I found somebody to take me around

No complains

HEL
JFK
Excellent 8.0

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

ORD
HEL
Excellent 8.0

The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

There was no soap in the toilet...

HEL
JFK
Excellent 10.0

I enjoy my flight

Again no complains

HEL
JFK
Good 6.0

it was on time

it was a poor food choice again.

Tue, Jan 8
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Wed, Jan 16
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
JFK
LGW
Excellent 9.3

The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned.

JFK
LGW
Good 6.3

Had a line of seats to stretch out

Food was not good, coffee terrible

JFK
LGW
Good 7.3

very comfortable but because it was not a full flight

JFK
LGW
Excellent 10.0

The attention of the flight attendents. And tht We were on time.

JFK
LGW
Excellent 10.0

It went well . No problems.

Wed, Feb 13
SWF
Newburgh Stewart
LGW
London Gatwick
10h 35m
Wed, Feb 27
LGW
London Gatwick
SWF
Newburgh Stewart
17h 50m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Mar 6
EWR
Newark
LGW
London Gatwick
20h 25m
Tue, Mar 12
LGW
London Gatwick
EWR
Newark
10h 50m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Mon, Feb 25
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Mon, Mar 4
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,879 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
ARN
KEF
Okay 4.3

I turned down a faster and cheaper flight because it was going to charge me for checked bags. It was only when I got to the airport that I was notified of the checked bag fee (which was hefty). This was never listed when I purchased these tickets, and I would not have bought from you if I had know this was your plan. I am expecting a refund for what I paid for the two checked bags round trip. If not, I will make it my life's hobby to let everyone know about your companies business practices.

FRA
KEF
Okay 5.2

Decent leg room

I got hit with a surprise $100+ baggage fee at check-in. Boarding started late, then they just had us go in a cramped, hot room before actually boarding. Flight took off about 45 minutes late.

CLE
KEF
Good 7.0

It was really nice to stretch out and not have a full plane to fly overnight.

KEF
MSP
Excellent 9.6

There were a lot of old movies in the offerings.

PDX
SEA
Good 7.3

Short flight limited beverage choice, but pleasant underbooked flight.

Mon, Apr 1
JFK
New York John F Kennedy Intl
LGW
London Gatwick
7h 00m
Tue, Apr 9
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 00m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
JFK
LGW
Excellent 10.0

It went well . No problems.

JFK
LGW
Good 6.0

air condition from above and from everywhere, it was too cold for me.

JFK
LGW
Okay 5.6

Very disappointed by the comfort of economy premium. Very!

JFK
LGW
Okay 4.6

No power in the seats for phones or tablets. The entertainment system was a joke.

JFK
LGW
Good 7.3

very comfortable but because it was not a full flight

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