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New York to London Gatwick Flight Information

Flights Arrive in London Gatwick
Flights Depart from New York
Flight Price $218
Airlines WOW air, Norwegian, Icelandair, Norwegian Air UK, British Airways, Aer Lingus

Book cheap flights from New York to London Gatwick (round-trip)

Airports
Origin
New York
$631
only
$631
$360
only
$360
Newark
$314
only
$314
Newburgh
$218
only
$218
Destination
London
$218
only
$218
Thu, Nov 29
SWF
Newburgh Stewart
LGW
London Gatwick
10h 35m
Mon, Jan 7
LGW
London Gatwick
SWF
Newburgh Stewart
17h 50m
Trip: 40 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Sep 16
EWR
Newark
LGW
London Gatwick
10h 30m
Wed, Sep 19
LGW
London Gatwick
EWR
Newark
10h 45m
Trip: 4 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
LGW
KEF
Mediocre 3.3

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

KEF
BWI
Mediocre 3.3

The flight was smooth and on time. The crew was competent.

For the second time my luggage was missing on arrival at Baltimore too. Didn't receive it until seven days after arrival.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

AMS
KEF
Good 6.0

The price

The delay

Thu, Nov 8
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Mon, Nov 12
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 5 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Mediocre 3.0

When it was over!

Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair.

JFK
LGW
Mediocre 3.0

aircraft was new and the crew was just as frustrated as the passengers.

The process was non-existent. Simply terrible and not thought through at all. First there is no on-line check in. So, you arrive without a seat assignment or boarding pass. Stress. Then you go to the small handful of kiosks and find that only a couple are working. So you wait in line. Then you get your boarding pass and walk to the security checkpoint as you do with every...other...airline..ever. You wait on line and watch countless people being turned away from the security person. You wonder why out loud and surmise with the passengers around you - but we’ve all flow. Hundreds of times before, and we all have our boarding passes and no checked bags. So, you think youre ok. Stress. Then when it’s your turn, you get rejected because you have to have a “stamp”. What stamp? I scanned my passport at the kiosk and I have a “known passenger” number. what stamp? Go back to the counter and wait on a loooong slow line. They want to weigh our bags. Why? They are all small carry-ons. We’ve all done this a thousand times. Nope - Norwegein weighs your TOTAL carry on and it all has to be less than 10kg. 10 kilograms! So, one by one, EVERY passenger is instantly angry and gets hit with a $65 fee per bag and all carry ons get checked. Stress and now we will be late upon our arrival as we didn’t anticipate checked luggage. After having your luggage weighed and deemed too heavy, you have to go wait on the “payment line” to pay your $65 fee. This is a joy - everyone is pissed. The staff is smirking and repeating, “don’t stress” over and over. After you pay your fee, you have to get BACK ON LINE to show the bag guy that you paid and then he put your bag on the conveyer. only, your bag is in a pile of all the other bag behind the counter. So he holds up each bag and says, “this one?” Farking nuts. Then you go and get BACK ON LINE to go through security. Then the gate....that’s a whole other debacle. 250 people crowded around the gate person. Literally hell. LOOK AT THE OTHER AIRLINES AROUND YOU. COPY THEM. Oh, no food or drinks on the plane unless you know the secret handshake. We realized this when the food cart and drink cart each passed us by. Mind you, this was t just our group. Every passenger around us has the same stress filled confused experience and we all spoke about it. Never, ever again. Pay the extra $100 and fly a proper airline.

JFK
LGW
Mediocre 2.3

DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable.

JFK
LGW
Good 6.0

The delay was too much and it affected me badly

JFK
LGW
Good 6.0

I had to pay for seating

Tue, Jan 8
EWR
Newark
LGW
London Gatwick
10h 20m
Wed, Jan 16
LGW
London Gatwick
EWR
Newark
11h 30m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,600 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
OSL
KEF
Good 7.6

Pleasant crew

My wife and I wen business class called Saga class we have flown first class on other airlines and know the drill. In this case we were wrong The Saga class passengers were in line when we were told we would need to wait for 55 members of a high school soccer team to board. Did not have a lot of time to settle in Saga class once they were on

KEF
MCI
Good 6.8

Only the flight itself.

The Reykjavik Airport is terribly disorganized. Not enough seats to sit in. People sitting on the floor waiting for their flights. Looked like conditions in a third world country. Long lines to wait for flights to leave and to buy food in the food court. An absolute zoo. MY FLIGHT TO KANSAS CITY WAS NOT EVEN ANNOUNCED. I noticed that people were walking up to the check in gate. I asked a couple of people if the KC flight was boarding. They said that they weren't sure, but they were going to check. It turns out that it was the KC flight, but it was NEVER ANNOUNCED. Horrible airport administration. No excuses for all the problems at this airport.

BRU
KEF
Okay 4.6

The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass.

OSL
KEF
Good 7.6

Crew and food was nice If you are a Saga class passenger like my wife and I left something to be desired

Boarding procee in Iceland for Saga class means you get called up first to wait in line for bus to plane. There you wait for others to check in the gate. Then you proceed to board the bus. Saga class was with everyone. By the time we got on board waiting to climb the stairs we were soaked from the rain. Our bags were marked priority yet to our dismay it took 20 minutes for our bags to come on the carosill after others started getting there bags. Glad We had those priority stickers as we were clearly in the last of the bunch. 0

KEF
LHR
Excellent 8.0

Flight itself was fine.

Reykjavik Airport is a joke. Totally disorganized. Not enough seats to sit in and wait. Many passengers were sitting on the floor. Extremely long lines for people waiting to board their flights. Mass confusion. Food court required people to show their boarding passes in order to purchase food. People learned this after they got up to the cash register to pay for their food. Again, huge confusion. Ridiculous way to treat people.

Thu, Dec 13
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Fri, Dec 14
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 20m
Trip: 2 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 8 reviews
Boarding
5.7
Comfort
5.8
Crew
6.3
Entertainment
6.1
Food
5.0
JFK
LGW
Mediocre 3.0

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

JFK
LGW
Mediocre 3.5

new plane

horrible check in and boarding experience

JFK
LGW
Good 6.0

Excellent enteraintment

Delayed flight and no food no water and less comfortable seats.

JFK
LGW
Okay 4.6

Charged exhorbitant fees delayed the flight and barely apologized

JFK
LGW
Okay 4.6

Charged exhorbitant fees delayed the flight and barely apologized

Thu, Nov 29
EWR
Newark
LGW
London Gatwick
19h 50m
Mon, Jan 7
LGW
London Gatwick
EWR
Newark
14h 25m
Trip: 40 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Dec 1
LGA
New York LaGuardia
LGW
London Gatwick
16h 50m
Mon, Dec 10
LGW
London Gatwick
LGA
New York LaGuardia
29h 20m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,191 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
BOS
LHR
Good 6.0

service was good, food was good

seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight

EWR
LHR
Excellent 10.0

Our airline steward was incredible.

TLV
LHR
Good 6.3

Flavor was fine

Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad.

LHR
CDG
Okay 5.6

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

PHL
LHR
Excellent 10.0

The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.

Sun, Sep 30
EWR
Newark
LGW
London Gatwick
10h 30m
Thu, Oct 11
LGW
London Gatwick
EWR
Newark
10h 45m
Trip: 12 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
LGW
KEF
Mediocre 3.3

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

SXF
KEF
Good 6.3

Seats are too small

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

Thu, Nov 29
EWR
Newark
LGW
London Gatwick
16h 55m
Sun, Dec 2
LGW
London Gatwick
EWR
Newark
14h 30m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Oct 6
EWR
Newark
LGW
London Gatwick
10h 30m
Wed, Oct 10
LGW
London Gatwick
EWR
Newark
10h 45m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
AMS
KEF
Good 6.0

The price

The delay

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

LGW
KEF
Mediocre 3.3

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

KEF
YYZ
Good 6.6

Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

KEF
BWI
Mediocre 3.3

The flight was smooth and on time. The crew was competent.

For the second time my luggage was missing on arrival at Baltimore too. Didn't receive it until seven days after arrival.

Fri, Nov 9
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Mon, Nov 12
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 4 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Okay 5.3

Arrived safely

Late departure / arrived late - not weather- not mechanical Tiny seats No water- must pay for water

JFK
LGW
Mediocre 2.3

DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable.

JFK
LGW
Mediocre 2.0

Two cancelled flights and one 4 hour delayed departure

JFK
LGW
Good 6.0

The delay was too much and it affected me badly

JFK
LGW
Mediocre 3.6

The price was great.

There was a 5 hour delay and I was not notified by Norweigan via email or text, even AFTER CALLING AND REQUESTING that they notify me. No drinks were served-not even WATER to those that did not pay for a meal plan. This is unacceptable and possibly illegal. Awful experience.

Fri, Dec 28
EWR
Newark
LGW
London Gatwick
13h 35m
Wed, Jan 2
LGW
London Gatwick
EWR
Newark
30h 05m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 4,995 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
AGP
Excellent 10.0

Very kind, knowledgeable personnel!

DUB
AMS
Okay 4.6

The plane was clean and comfortable, the crew was friendly

Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier

EWR
DUB
Good 7.3

My flight from the US to Dublin was delayed by 3.5 hours because the original inbound plane broke down and they sent a smaller replacement. Then they could not locate a crew.

BOS
DUB
Good 6.0

No delays. Reasonably comfortable

Not a single vegetarian option on the flight ??!?

DUB
BOS
Mediocre 2.0

Delay

Mon, Feb 4
EWR
Newark
LGW
London Gatwick
10h 20m
Wed, Feb 13
LGW
London Gatwick
EWR
Newark
11h 30m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,600 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
BRU
KEF
Okay 4.6

The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass.

ARN
KEF
Excellent 8.0

Great food

It was delayed which made the change of planes in Reykjavik stressful

KEF
MSP
Excellent 10.0

Nice fast in and out process. Good duty free shop

Smallish seats

LHR
KEF
Excellent 8.0

Flight itself was fine.

Boarding was late, as were all the other Icelandair flights I took on this trip.

KEF
IAD
Excellent 8.0

They waited for us since the connecting flight left very little time to make the change.

I wish the business class seats were not so high. My feet did not touch the floor and that was not comfortable.

Wed, Oct 31
EWR
Newark
LGW
London Gatwick
10h 50m
Tue, Nov 6
LGW
London Gatwick
EWR
Newark
10h 50m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

LGW
KEF
Mediocre 3.3

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
YYZ
Good 6.6

Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

Mon, Jan 7
SWF
Newburgh Stewart
LGW
London Gatwick
10h 35m
Sun, Jan 20
LGW
London Gatwick
SWF
Newburgh Stewart
25h 30m
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Nov 8
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Sun, Nov 11
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 4 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Mediocre 2.3

DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable.

JFK
LGW
Mediocre 3.0

aircraft was new and the crew was just as frustrated as the passengers.

The process was non-existent. Simply terrible and not thought through at all. First there is no on-line check in. So, you arrive without a seat assignment or boarding pass. Stress. Then you go to the small handful of kiosks and find that only a couple are working. So you wait in line. Then you get your boarding pass and walk to the security checkpoint as you do with every...other...airline..ever. You wait on line and watch countless people being turned away from the security person. You wonder why out loud and surmise with the passengers around you - but we’ve all flow. Hundreds of times before, and we all have our boarding passes and no checked bags. So, you think youre ok. Stress. Then when it’s your turn, you get rejected because you have to have a “stamp”. What stamp? I scanned my passport at the kiosk and I have a “known passenger” number. what stamp? Go back to the counter and wait on a loooong slow line. They want to weigh our bags. Why? They are all small carry-ons. We’ve all done this a thousand times. Nope - Norwegein weighs your TOTAL carry on and it all has to be less than 10kg. 10 kilograms! So, one by one, EVERY passenger is instantly angry and gets hit with a $65 fee per bag and all carry ons get checked. Stress and now we will be late upon our arrival as we didn’t anticipate checked luggage. After having your luggage weighed and deemed too heavy, you have to go wait on the “payment line” to pay your $65 fee. This is a joy - everyone is pissed. The staff is smirking and repeating, “don’t stress” over and over. After you pay your fee, you have to get BACK ON LINE to show the bag guy that you paid and then he put your bag on the conveyer. only, your bag is in a pile of all the other bag behind the counter. So he holds up each bag and says, “this one?” Farking nuts. Then you go and get BACK ON LINE to go through security. Then the gate....that’s a whole other debacle. 250 people crowded around the gate person. Literally hell. LOOK AT THE OTHER AIRLINES AROUND YOU. COPY THEM. Oh, no food or drinks on the plane unless you know the secret handshake. We realized this when the food cart and drink cart each passed us by. Mind you, this was t just our group. Every passenger around us has the same stress filled confused experience and we all spoke about it. Never, ever again. Pay the extra $100 and fly a proper airline.

JFK
LGW
Good 6.0

The delay was too much and it affected me badly

JFK
LGW
Mediocre 3.0

Boarding at jfk was a shambles as there were o announcements as to why we were being delayed. Once on board it was ok very cramped seating but at least the crew were pleasant. Having read some reviews early I agree I think that if you have a good flight crew then at least your flight will be ok if not then it will be unpleasant. It wasn’t a cheap flight for a budget airline and will endeavour never to fly with them again.

JFK
LGW
Mediocre 2.0

Crew is really cheesy and too basic and non stop acting like doing me a big favor! No one is answering the phone for days to reschedule cancelled flight which is a theft and a crime and I had to buy a new ticket on another airline.

Sun, Jan 13
EWR
Newark
LGW
London Gatwick
10h 20m
Wed, Jan 23
LGW
London Gatwick
EWR
Newark
11h 30m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,600 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
MCI
Good 6.8

Only the flight itself.

The Reykjavik Airport is terribly disorganized. Not enough seats to sit in. People sitting on the floor waiting for their flights. Looked like conditions in a third world country. Long lines to wait for flights to leave and to buy food in the food court. An absolute zoo. MY FLIGHT TO KANSAS CITY WAS NOT EVEN ANNOUNCED. I noticed that people were walking up to the check in gate. I asked a couple of people if the KC flight was boarding. They said that they weren't sure, but they were going to check. It turns out that it was the KC flight, but it was NEVER ANNOUNCED. Horrible airport administration. No excuses for all the problems at this airport.

KEF
LHR
Excellent 8.0

Flight itself was fine.

Reykjavik Airport is a joke. Totally disorganized. Not enough seats to sit in and wait. Many passengers were sitting on the floor. Extremely long lines for people waiting to board their flights. Mass confusion. Food court required people to show their boarding passes in order to purchase food. People learned this after they got up to the cash register to pay for their food. Again, huge confusion. Ridiculous way to treat people.

BRU
KEF
Okay 4.6

The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass.

KEF
MCI
Excellent 10.0

FREE MOVIES. STAFF WAS VERY FRIENDLY & HELPFUL & PROVIDED PLENTY OF GOOD WATER THROUGHOUT THE FLIGHT. PLANE WAS COMFORTABLE & VERY CLEAN. LOVE ICELANDAIR.

NO MEAL INCLUDED WITHOUT EXTRA COST. $5 FEE FOR CHEAP EAR PHONES. THANK GOODNESS I REMEMBERED TO BRING MY OWN.

ARN
KEF
Excellent 8.0

Great food

It was delayed which made the change of planes in Reykjavik stressful

Mon, Oct 22
SWF
Newburgh Stewart
LGW
London Gatwick
18h 05m
Tue, Oct 30
LGW
London Gatwick
SWF
Newburgh Stewart
32h 30m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Oct 18
JFK
New York John F Kennedy Intl
LGW
London Gatwick
7h 00m
Mon, Nov 5
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 19 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Mediocre 3.0

aircraft was new and the crew was just as frustrated as the passengers.

The process was non-existent. Simply terrible and not thought through at all. First there is no on-line check in. So, you arrive without a seat assignment or boarding pass. Stress. Then you go to the small handful of kiosks and find that only a couple are working. So you wait in line. Then you get your boarding pass and walk to the security checkpoint as you do with every...other...airline..ever. You wait on line and watch countless people being turned away from the security person. You wonder why out loud and surmise with the passengers around you - but we’ve all flow. Hundreds of times before, and we all have our boarding passes and no checked bags. So, you think youre ok. Stress. Then when it’s your turn, you get rejected because you have to have a “stamp”. What stamp? I scanned my passport at the kiosk and I have a “known passenger” number. what stamp? Go back to the counter and wait on a loooong slow line. They want to weigh our bags. Why? They are all small carry-ons. We’ve all done this a thousand times. Nope - Norwegein weighs your TOTAL carry on and it all has to be less than 10kg. 10 kilograms! So, one by one, EVERY passenger is instantly angry and gets hit with a $65 fee per bag and all carry ons get checked. Stress and now we will be late upon our arrival as we didn’t anticipate checked luggage. After having your luggage weighed and deemed too heavy, you have to go wait on the “payment line” to pay your $65 fee. This is a joy - everyone is pissed. The staff is smirking and repeating, “don’t stress” over and over. After you pay your fee, you have to get BACK ON LINE to show the bag guy that you paid and then he put your bag on the conveyer. only, your bag is in a pile of all the other bag behind the counter. So he holds up each bag and says, “this one?” Farking nuts. Then you go and get BACK ON LINE to go through security. Then the gate....that’s a whole other debacle. 250 people crowded around the gate person. Literally hell. LOOK AT THE OTHER AIRLINES AROUND YOU. COPY THEM. Oh, no food or drinks on the plane unless you know the secret handshake. We realized this when the food cart and drink cart each passed us by. Mind you, this was t just our group. Every passenger around us has the same stress filled confused experience and we all spoke about it. Never, ever again. Pay the extra $100 and fly a proper airline.

JFK
LGW
Good 6.0

I had to pay for seating

JFK
LGW
Mediocre 3.0

When it was over!

Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair.

JFK
LGW
Mediocre 2.0

Two cancelled flights and one 4 hour delayed departure

JFK
LGW
Mediocre 3.0

Boarding at jfk was a shambles as there were o announcements as to why we were being delayed. Once on board it was ok very cramped seating but at least the crew were pleasant. Having read some reviews early I agree I think that if you have a good flight crew then at least your flight will be ok if not then it will be unpleasant. It wasn’t a cheap flight for a budget airline and will endeavour never to fly with them again.

Thu, Nov 8
EWR
Newark
LGW
London Gatwick
10h 50m
Mon, Nov 12
LGW
London Gatwick
EWR
Newark
10h 50m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

LGW
KEF
Mediocre 3.3

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

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