Find Cheap Flights from New York to London Gatwick (NYC - LGW)

Everything was wonderful.What a truly great airline,i would definitely recommend Norwegian Airline.Food was veey good and i was in economy class.

The staff was very polite.

The flight was delayed close to an hour because a customer was rude and had to be removed from the plane. Also water was not free

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

Absoulty nothing

Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Great crew

Nothing

Seven hours before my flight, I got an email from British Airways saying my flight was cancelled and I had been rebooked on a flight the next day. I called them immediately and was told the flight was cancelled because of inclement weather on the route. I checked the national weather advisory and saw no such weather alert. The service rep at BA told me there was "absolutely nothing" she could do, at which point I asked for a manager. I waited for almost 30 minutes, and once the manager came on I was put on a flight that same night, on a different airline. If I hadn't pushed back and demanded a more reasonable accommodation, they would have done nothing to right their wrong. For this reason I am extremely unhappy with my experience with British Airways.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Average flight to get you where you want to go. That's it.

Rude air hostess. Very poor customer relations. Very poor.

Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!

You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated. Otherwise a very pleasant an enjoyable flight. when the doors closed.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.

Crew

Delays

Modern plane, decent leg room. Didn't try the food or entertainment, just went to sleep on this red eye flight.

Air conditioning was very chilly, I wore a sweater to sleep which is very rare for me on a flight.

The flight was two full hours late leaving. We missed our connection after already having missed another. I understand half an hour our even 45 minutes but 2 full hours? That's not ok.

The space between seats for an international flight was unforgivable. I felt insanely claustrophobic. I couldn't take it. The food was ok but not everyone even got it? This was a bare bones flight on niceish airplane.

So the rumors were true. Poor customer service. Lengthy delay and the chaotic boarding. Appalling.

See above.

Loved everything about my flight. It left and arrived on time, crew were very polite, food selection looked great( I didn't purchase anything), and my check in & arrival process was smooth.

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.

I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.

Flight delayed