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New York to London Gatwick Flight Information

Avg. Flight Duration 7h 26m
Flights Arrive in London Gatwick
Flights Depart from New York
Flight Price $354
Distance 3,464 miles
Airlines Norwegian, British Airways, Finnair, WOW air, Icelandair, Norwegian Air UK, Aer Lingus, WestJet, Major Airline

Good to Know

Low Season:
January
Best time to beat the crowds
2%
expected price decrease
High Season:
July
Most popular time to fly
13%
expected price increase
Average Price:
$488
(avg. price over the last 2 weeks)
Good Deal:
$381
or less (round trip)

When to Book Flights from New York to London Gatwick

Estimated round-trip price
Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top Tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $380 or less.
The cheapest flight from New York to London Gatwick was found 90 days before departure, on average.
Book at least 3 weeks before departure in order to get a below-average price.
High season is considered to be June, July and August. The cheapest month to fly is January.
Morning departure is around 56% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking New York to London Gatwick Flights

How long does a flight from New York to London Gatwick take?
An average nonstop flight takes 6h 30m, covering a distance of 3464 miles.
How many flights are there between New York and London Gatwick?
There are 69 (nonstop) flights between New York and London Gatwick per week, averaging 9 per day.
Which airlines provide the cheapest flights from New York to London Gatwick?
In the past 3 days, the cheapest round-trip tickets were found on Norwegian ($354), British Airways ($355) and Finnair ($356).
Do I need a passport to fly between New York and London Gatwick?
Yes.
Which airlines fly most frequently between New York and London Gatwick?
Norwegian Air UK (4 times daily), American Airlines (1 times daily), Finnair (1 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly New York to London Gatwick?
For New York to London Gatwick, Wednesday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from London Gatwick back to New York, the best deals are generally found on Friday, with Wednesday being the most expensive.

Book cheap flights from New York to London Gatwick (round-trip)

Airports
Origin
New York
$518
only
$518
$354
only
$354
Newark
$357
only
$357
Destination
London
$354
only
$354
Wed, Feb 6
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Thu, Feb 7
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 20m
Trip: 2 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Mediocre 2.0

Cons: Two cancelled flights and one 4 hour delayed departure

JFK
LGW
Good 6.0

Cons: I had to pay for seating

JFK
LGW
Mediocre 2.0

Pros: Crew is really cheesy and too basic and non stop acting like doing me a big favor! No one is answering the phone for days to reschedule cancelled flight which is a theft and a crime and I had to buy a new ticket on another airline.

JFK
LGW
Excellent 9.0

Cons: Seats too small in economy

JFK
LGW
Mediocre 3.0

Pros: aircraft was new and the crew was just as frustrated as the passengers.

Cons: The process was non-existent. Simply terrible and not thought through at all. First there is no on-line check in. So, you arrive without a seat assignment or boarding pass. Stress. Then you go to the small handful of kiosks and find that only a couple are working. So you wait in line. Then you get your boarding pass and walk to the security checkpoint as you do with every...other...airline..ever. You wait on line and watch countless people being turned away from the security person. You wonder why out loud and surmise with the passengers around you - but we’ve all flow. Hundreds of times before, and we all have our boarding passes and no checked bags. So, you think youre ok. Stress. Then when it’s your turn, you get rejected because you have to have a “stamp”. What stamp? I scanned my passport at the kiosk and I have a “known passenger” number. what stamp? Go back to the counter and wait on a loooong slow line. They want to weigh our bags. Why? They are all small carry-ons. We’ve all done this a thousand times. Nope - Norwegein weighs your TOTAL carry on and it all has to be less than 10kg. 10 kilograms! So, one by one, EVERY passenger is instantly angry and gets hit with a $65 fee per bag and all carry ons get checked. Stress and now we will be late upon our arrival as we didn’t anticipate checked luggage. After having your luggage weighed and deemed too heavy, you have to go wait on the “payment line” to pay your $65 fee. This is a joy - everyone is pissed. The staff is smirking and repeating, “don’t stress” over and over. After you pay your fee, you have to get BACK ON LINE to show the bag guy that you paid and then he put your bag on the conveyer. only, your bag is in a pile of all the other bag behind the counter. So he holds up each bag and says, “this one?” Farking nuts. Then you go and get BACK ON LINE to go through security. Then the gate....that’s a whole other debacle. 250 people crowded around the gate person. Literally hell. LOOK AT THE OTHER AIRLINES AROUND YOU. COPY THEM. Oh, no food or drinks on the plane unless you know the secret handshake. We realized this when the food cart and drink cart each passed us by. Mind you, this was t just our group. Every passenger around us has the same stress filled confused experience and we all spoke about it. Never, ever again. Pay the extra $100 and fly a proper airline.

Tue, Jan 8
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Thu, Feb 7
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 31 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
JFK
LGW
Okay 5.6

Cons: Very disappointed by the comfort of economy premium. Very!

JFK
LGW
Okay 4.6

Cons: No power in the seats for phones or tablets. The entertainment system was a joke.

JFK
LGW
Excellent 10.0

Pros: The attention of the flight attendents. And tht We were on time.

JFK
LGW
Good 6.3

Pros: Had a line of seats to stretch out

Cons: Food was not good, coffee terrible

JFK
LGW
Excellent 9.0

Pros: Excellent service and amenities

Cons: Nothing

Tue, Feb 5
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Tue, Feb 12
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,233 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
HEL
Excellent 10.0

Pros: Well oiled service machine.

Cons: None.

ICN
HEL
Good 7.3

Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.

HEL
JFK
Excellent 10.0

Pros: I enjoy my flight

Cons: Again no complains

LHR
HEL
Excellent 8.0

Pros: This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.

Cons: The plane is not comfortable, but the flight is very short. It balances out.

HEL
ARN
Excellent 10.0

Pros: I wish I found somebody to take me around

Cons: No complains

Sun, Mar 24
EWR
Newark
LGW
London Gatwick
10h 25m
Tue, Apr 2
LGW
London Gatwick
EWR
Newark
11h 05m
Trip: 10 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Thu, Jan 10
EWR
Newark
LGW
London Gatwick
10h 20m
Sat, Jan 19
LGW
London Gatwick
EWR
Newark
11h 30m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
MSP
KEF
Excellent 10.0

Pros: Prompt service, polite staff.

Cons: The connecting flight from Iceland to Dublin was loud, very loud. I sat towards the front of wing on left side & it was so loud from engine.

SFO
KEF
Good 6.6

Pros: Clean flight on time and short route

Cons: First time I had a transatlantic flight where there were zero meals or snacks

KEF
JFK
Excellent 10.0

Pros: The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy

KEF
SFO
Good 7.6

Pros: Smooth on time flight...helpful responsive crew. Loce watching movies!

Cons: Food was not great...economy seats tight especially when the person in front of you puts their seat back and are essentially sleeping on you lap. This happened to me coming and going....

CDG
KEF
Good 6.6

Pros: The crew and the overall space on the plane.

Cons: Paris airport is a mess. Food selection.

Tue, Dec 4
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Thu, Dec 6
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 3 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 8 reviews
Boarding
5.9
Comfort
6.1
Crew
6.4
Entertainment
6.1
Food
5.1
JFK
LGW
Okay 4.6

Cons: Charged exhorbitant fees delayed the flight and barely apologized

JFK
LGW
Mediocre 2.0

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

BOS
LGW
Mediocre 3.0

Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

JFK
LGW
Mediocre 3.5

Pros: new plane

Cons: horrible check in and boarding experience

JFK
LGW
Good 6.3

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Fri, Dec 7
LGA
New York LaGuardia
LGW
London Gatwick
17h 20m
Mon, Dec 10
LGW
London Gatwick
LGA
New York LaGuardia
13h 39m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Dec 13
EWR
Newark
LGW
London Gatwick
9h 10m
Sun, Dec 16
LGW
London Gatwick
EWR
Newark
12h 25m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,318 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
BRU
Okay 4.3

Cons: No food or even water boarding on time but delayed for no reason

EWR
DUB
Okay 4.6

Pros: The food

Cons: Crew bare minimum service entertainment not functioning properly check in difficult flight operated by aer lingus

DUB
LGW
Excellent 10.0

Pros: Surprised it was as good as it was having read so much negative news about what British Airways had become

Cons: Nothing

VIE
DUB
Excellent 9.3

Pros: I liked service given for special needs older senior

Cons: Landed early in LAX and then had to wai about 20 minutes to get a gate!!

DUB
JFK
Mediocre 2.0

Pros: Don’t know, missed the flight.

Cons: No one around to help.

Mon, Jan 14
LGA
New York LaGuardia
LGW
London Gatwick
13h 20m
Fri, Jan 18
LGW
London Gatwick
LGA
New York LaGuardia
13h 38m
Trip: 5 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 7,231 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YYJ
YLW
Mediocre 3.3

Pros: Crew

Cons: Poor service before boarding.

PHX
YEG
Excellent 8.0

Pros: Was a good flight. No troubles or delays

Cons: Baggage claim was down for a bit, had to wait about 29 min. Not the airlines fault

YEG
YQR
Okay 5.6

Pros: Very friendly and helpful staff at both baggage check-in and during flight. That is why I fly WJ.

Cons: Leg room on plane.

YYC
IAH
Excellent 9.0

Pros: The crew.

Cons: No entertainment on board

YYC
PSP
Excellent 9.3

Pros: Quiet and comfortable

Tue, Nov 27
LGA
New York LaGuardia
LGW
London Gatwick
11h 16m
Wed, Dec 5
LGW
London Gatwick
LGA
New York LaGuardia
12h 10m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Feb 26
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Sun, Mar 3
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 15m
Trip: 6 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Mediocre 3.0

Pros: aircraft was new and the crew was just as frustrated as the passengers.

Cons: The process was non-existent. Simply terrible and not thought through at all. First there is no on-line check in. So, you arrive without a seat assignment or boarding pass. Stress. Then you go to the small handful of kiosks and find that only a couple are working. So you wait in line. Then you get your boarding pass and walk to the security checkpoint as you do with every...other...airline..ever. You wait on line and watch countless people being turned away from the security person. You wonder why out loud and surmise with the passengers around you - but we’ve all flow. Hundreds of times before, and we all have our boarding passes and no checked bags. So, you think youre ok. Stress. Then when it’s your turn, you get rejected because you have to have a “stamp”. What stamp? I scanned my passport at the kiosk and I have a “known passenger” number. what stamp? Go back to the counter and wait on a loooong slow line. They want to weigh our bags. Why? They are all small carry-ons. We’ve all done this a thousand times. Nope - Norwegein weighs your TOTAL carry on and it all has to be less than 10kg. 10 kilograms! So, one by one, EVERY passenger is instantly angry and gets hit with a $65 fee per bag and all carry ons get checked. Stress and now we will be late upon our arrival as we didn’t anticipate checked luggage. After having your luggage weighed and deemed too heavy, you have to go wait on the “payment line” to pay your $65 fee. This is a joy - everyone is pissed. The staff is smirking and repeating, “don’t stress” over and over. After you pay your fee, you have to get BACK ON LINE to show the bag guy that you paid and then he put your bag on the conveyer. only, your bag is in a pile of all the other bag behind the counter. So he holds up each bag and says, “this one?” Farking nuts. Then you go and get BACK ON LINE to go through security. Then the gate....that’s a whole other debacle. 250 people crowded around the gate person. Literally hell. LOOK AT THE OTHER AIRLINES AROUND YOU. COPY THEM. Oh, no food or drinks on the plane unless you know the secret handshake. We realized this when the food cart and drink cart each passed us by. Mind you, this was t just our group. Every passenger around us has the same stress filled confused experience and we all spoke about it. Never, ever again. Pay the extra $100 and fly a proper airline.

JFK
LGW
Excellent 9.0

Cons: Seats too small in economy

JFK
LGW
Good 6.0

Cons: The delay was too much and it affected me badly

JFK
LGW
Good 6.3

Pros: Wamos Air was great. The inflight entertainment was limited, but I was served two meals (and didn't have to pay a $45 fee like on Norwegian Air), with wine, a real bonus.

Cons: Norwegian customer service at JFK stinks. I had to wait in a very long line even though I printed out my boarding pass, and on top of that, they made me check my carry on bag for $65 because the total all of my carry on items were slightly over weight, not just my suitcase.

JFK
LGW
Mediocre 2.0

Pros: Crew is really cheesy and too basic and non stop acting like doing me a big favor! No one is answering the phone for days to reschedule cancelled flight which is a theft and a crime and I had to buy a new ticket on another airline.

Wed, Apr 24
JFK
New York John F Kennedy Intl
LGW
London Gatwick
7h 00m
Wed, May 1
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 00m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
JFK
LGW
Good 6.3

Pros: Had a line of seats to stretch out

Cons: Food was not good, coffee terrible

JFK
LGW
Okay 5.6

Pros: Food was OK Pilot was great and took time to explain everything. Helpful and necessary.

Cons: Two hour delay

JFK
LGW
Excellent 10.0

Pros: Its hard to consider a flight where you got bumped up from premium economy to business as anything other than a 10!

Cons: The dining choices in the terminal British Airways uses are dismal. I am not sure British Airways has any input to this but the line in arrivals for US passport holders was approximately 2.73 miles long while the line for UK/EU passports was perhaps 40 feet long - not a very welcoming situation. Perhaps a little pressure applied by the major airline could improve this situation.

JFK
LGW
Good 6.0

Cons: air condition from above and from everywhere, it was too cold for me.

JFK
LGW
Excellent 9.3

Cons: The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned.

Wed, May 1
JFK
New York John F Kennedy Intl
LGW
London Gatwick
7h 00m
Wed, May 8
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 00m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,233 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ARN
HEL
Excellent 10.0

Pros: Very enjoyable

Cons: I have no complaints

JFK
HEL
Excellent 10.0

Pros: Hi enjoy the trip

Cons: No complaints

HEL
JFK
Excellent 10.0

Pros: I enjoy my flight

Cons: Again no complains

ORD
HEL
Good 7.6

Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!

Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

HEL
ORD
Good 7.6

Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.

Cons: Our boarding was an hour and a half delayed

Tue, Nov 27
EWR
Newark
LGW
London Gatwick
10h 25m
Mon, Dec 3
LGW
London Gatwick
EWR
Newark
11h 25m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Fri, Jan 11
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Sat, Jan 19
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
CDG
KEF
Good 6.6

Pros: The crew and the overall space on the plane.

Cons: Paris airport is a mess. Food selection.

KEF
JFK
Okay 4.0

Cons: See above

SFO
KEF
Good 6.6

Pros: Clean flight on time and short route

Cons: First time I had a transatlantic flight where there were zero meals or snacks

KEF
HAM
Excellent 10.0

Pros: Smooth ride.

Cons: Absence of a nice meal

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

Tue, Nov 27
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Thu, Dec 6
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 10 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 8 reviews
Boarding
5.9
Comfort
6.1
Crew
6.4
Entertainment
6.1
Food
5.1
LGW
AUS
Good 6.0

Pros: Flight attendants very friendly

Cons: Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.

JFK
LGW
Okay 4.6

Cons: Charged exhorbitant fees delayed the flight and barely apologized

JFK
LGW
Mediocre 3.5

Pros: new plane

Cons: horrible check in and boarding experience

JFK
LGW
Mediocre 3.0

Pros: Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

Cons: I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

JFK
LGW
Good 6.0

Pros: Excellent enteraintment

Cons: Delayed flight and no food no water and less comfortable seats.

Wed, Mar 13
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Sun, Mar 17
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 20m
Trip: 5 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 134 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
LGW
Okay 5.3

Pros: Arrived safely

Cons: Late departure / arrived late - not weather- not mechanical Tiny seats No water- must pay for water

JFK
LGW
Mediocre 2.3

Cons: DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable.

JFK
LGW
Mediocre 3.6

Pros: The price was great.

Cons: There was a 5 hour delay and I was not notified by Norweigan via email or text, even AFTER CALLING AND REQUESTING that they notify me. No drinks were served-not even WATER to those that did not pay for a meal plan. This is unacceptable and possibly illegal. Awful experience.

JFK
LGW
Mediocre 3.0

Pros: When it was over!

Cons: Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair.

JFK
LGW
Good 6.0

Cons: The delay was too much and it affected me badly

Wed, Mar 6
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Tue, Mar 19
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
Trip: 13 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
JFK
LGW
Excellent 10.0

Pros: It went well . No problems.

JFK
LGW
Good 7.3

Pros: very comfortable but because it was not a full flight

JFK
LGW
Good 6.3

Pros: Had a line of seats to stretch out

Cons: Food was not good, coffee terrible

JFK
LGW
Okay 5.6

Cons: Very disappointed by the comfort of economy premium. Very!

JFK
LGW
Excellent 9.3

Cons: The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned.

Fri, Jan 11
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Sat, Jan 19
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
SFO
KEF
Good 6.6

Pros: Clean flight on time and short route

Cons: First time I had a transatlantic flight where there were zero meals or snacks

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

MSP
KEF
Excellent 10.0

Pros: Prompt service, polite staff.

Cons: The connecting flight from Iceland to Dublin was loud, very loud. I sat towards the front of wing on left side & it was so loud from engine.

KEF
HAM
Excellent 10.0

Pros: Smooth ride.

Cons: Absence of a nice meal

AMS
KEF
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch.

Cons: Late boarding, slow process due to some confusion at the gate for many of the passengers.

Mon, Jan 28
EWR
Newark
LGW
London Gatwick
10h 25m
Tue, Feb 5
LGW
London Gatwick
EWR
Newark
11h 25m
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

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