Difficultly making pre flight seating arrangements and checking in. Food was terrible compared to other airline food standards. Service was not friendly compared to prior virgin flights.
When my passport was renewed, for whatever reason my visa didn’t update. The person at the gate offered to help with the renewal — or said I could do it myself. Since it came down to part of the boarding process, I had her do it. It took about two minutes and she charged me $20 extra for the $20 visa. Your strength is supposed to be customer service. Really? On the plane, the seat bottom had nearly no padding for a 14-hour flight. I sat on the small provided sleeping pillow part of the way.
Because the flight was short, we had no entertainment options offered. I think I’d like flying more if movies were show, even if the whole airplane shows one movie like they used to do. Otherwise, it was a normal flight...nothing memorable. Though, my fiancé did love the granola bars and raves about them after the flight. I didn’t eat mine so I gave mine to him.
No entertainment options
Flight canceled after luggage gone spent bight hotel arrive later than they said next day and missed connecting
In Sydney spent another night in hotel missed fathers 87th birthday. Promised no fees to change return ticket told it was in file and to just call the was no record of that promise when I called overall horrible experience
|Flights Arrive in||San Jose|
|Flights Depart from||New Zealand|
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