Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
Plane boarded early a quickly, was mostly full. We left close to on time. And landed early.
Flight was timely, relatively comfortable, with decent entertainment and food served. Only problem encountered was with the free messaging which I highly appreciate, but it did not work from iphone to non-iphones.
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Boarding was efficient. Crew was not pleasant and skipped me during a round of beverage service. Older plane with no seat back screens and I couldn’t connect to wifi or their entertainment offerings.
Delays, excuses, delays, and more delays. This company is BROKEN.
The in-flight entertainment options were great. I always appreciate a seat back TV on a domestic flight. However, there were issues with a computer system that were discovered after we had boarded that caused repeated delays, and eventually we had to deplane. I liked that United texted me a $30 food voucher for the inconvenience, but it caused me to miss my dinner plans in West Hollywood that night. Once we were in the air, everything was fine though.
I liked the ease of dropping my bags off at the convenient quick drop. I like the in-flight entertainment. Plenty of options to choose. The meal selection is great. I did not like the tiny seat width in economy plus. I sat between to men and we all felt compromised when we had to negotiate our elbows throughout the 5+ hour flight from EWR. We we all very uncomfortable.
This flight 1810 on 7/30 from EWR to DFW got 4 hours delay. this round trip experience is bad, my AA flight 618 from DFW to EWR on 7/28 was redirected to PIT and totally delayed about 9 hours due to mixed of weather and AA IT outage and then on the way back delayed for 4 hours. Lucky, i changed my flight to UA on the way back. i don't like AA anymore. i will consider other airline options in the future.
The departure and arrival was on time. The fact that I could load my boarding tickets on the American airlines app.
I don’t like the music section but I believe it was a cost decision. I changed my flight last minute due to work issues and had to sit way in the back. The seats were way closer together than I would have preferred.
The flight attendant was very polite and attentive. The food was good.
Wifi was spotty. Tray table was very dirty when I sat down.
I am very appreciative of the help provided to me by Dennis and Whitney. I had lost my phone at EWR airport and they were very kind in assisting me. This included advice on how to file a report and also helping me connect with family. The pilot was also great about keeping passengers updated on the flight progress with regular communications over the system.
Great. Quick and quiet and east. The breakfast choices were a welcome surprise!
This was a horrible experience. For a first class experience, my chair was held together by 3M tape - and I have a photo. The crew weren’t very attentive, somewhat dismissive and forgot my drink and snack, the chair reclined about 3 inches on a 6-hour cross country flight. I was also not informed that there was no lounge available in Newark airport because of renovations, so all around this was one of the worst experiences and I would actively avoid both American and Alaska Air going forward.
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
Nothing really nondescript, the flight attendants were friendly and helpful.
