Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Pros: "It was easy to get to the gate. The gate crew called out seats A-E as Amazing, Brilliant, ... Excellent."
Cons: "I could have used more leg room."
Cons: "Cheaper drinks lol"
Pros: "good flights"
Cons: "EWR is a dump"
Pros: "Crew was great. Seat was comfortable even though in the last row..helped that there was no one in the middle seat."
Cons: "Under seat luggage space on aisle seat is smaller than middle and window so is difficult for carry on/leg room."
Pros: "The seat was fine and the seatbelt just barely fit."
Cons: "Saw a bedbug on my window!!! Wasn't notified that they were serving breakfast when I reserved one. No free wifi. No monitors in the seat to track plane progress and watch a movie. All of those either cost extra or were separate. Due to constant line I was forced to use the bathroom when I landed"
Pros: "Staff was kind"
Cons: "Flight Delay"
Pros: "They were helpful during our delay."
Cons: "Couldn’t download the Gogo app to watch anything."
Pros: "Nothing was exceptional"
Cons: "The entertainment system was terrible. Kept getting thrown off in between while watching a movie multiple times"
Cons: "Flight was delayed taking off now we are in Seattle sitting on the tarmac for over and hour 15 mins to just get to a gare"
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "Alaska airlines is a very good airline!"
Cons: "Need better food items"
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Lots of room, both legroom and overhead luggage room."
Pros: "This survey is great because it lets customers have a say in the airline industry’s practices and operations and the above question should have an N/A option because I neither consumed food nor used entertainment so I didn’t experience those two features on my flight and it would be misleading for me to give either item a rating of more or less than three"
Cons: "I buzzed the flight attendant and asked her to bring me water and I detected surprise and perhaps mild annoyance at my request and to make matters worse she brought back a half-full water cup as opposed to a full one"
Pros: "In-flight internet worked pretty well. Everything else about the flight was good except for the breakfast sandwich."
Cons: "Breakfast sandwich was not nearly as delicious as the picture suggested. It was a lot of tough bread and not much flavor."
Pros: "Everyone was friendly"
Cons: "My luggage remained in Newark. Got to Kalispell and they don’t have it. Think it was never loaded. My travel companion has her lullage. Also any reimbursement is on another flight. Probably won’t be flying again so if no benefit to me. Disappointed"
Pros: "I liked everything about this Airline the hospitality the service they treated you with respect my flight was on time and the times that I have flown Alaska Airlines we've have never had any delays, the crew acted very professional and we're very attentive. Check in was a breeze"
Pros: "I like the fact you can keep chats on board for free"
Cons: "Alaska Airlines as usual as American companies won’t provide with snacks for free just water. Flight attendants passed by and didn’t get my order or seems to notice my interest in the menu"
Pros: "Everyone was lovely and to be honest it was the best plane experience I’ve ever had. I’ll take a polite and friendly crew over silly marketing gimmicks any day, which is what it feels like you give your travelers."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Entertainment was great."
Cons: "We were delayed due to “no water on the plane”. But appreciated the pilot informing us."
Cons: "Seated next to 3 screaming children, flight attendants rude and unattentive, delays were not explained"
Pros: "Boarding was extremely easy and the staff was great."
Cons: "They ran out of breakfast food really fast. And it being an early flight it was very upsetting."
Pros: "Flight was good but my first flight was cancelled which gave me a 6 hour layover in Seattle."
Cons: "6 hr delay and arrive at Newark at 7:30 am and have to fight traffic to get home"
Pros: "I like everything from this company"
Pros: "The crew and especially a certain male flight attendant were absolutely wonderful! Great sense of humor and personality. As this was my first time flying with Alaska, I feel very positive about future travels with them."
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "The people make the difference. Cheerful crew made the entire flight better."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Staff was friendly and accomodating."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Cons: "Didn't get to thank the whole crew!"
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Pros: "My first time on Alaska. I usually fly JetBlue or Virgin. They had great entertainment options (you have to use your laptop or cellphone) and free wifi for messaging. They staff were especially accommodating and hospitable."
Pros: "Watched a great movie without being charged extra! Stewards had a sense of humor & were efficient and kind."
Cons: "Seems like the seats get smaller and smaller."
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Pros: "Flight attendants friendly"
Cons: "Food is a microwaved t.v. dinner at best."
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Pros: "I liked paying $10 for an iPad where I could watch whatever movies and tv throughout the flight. I also changed my flight by doing a same day change and talked with two women who were both WONDERFUL!"
Cons: "There was one crew member who was slightly rude to people."
Pros: "Boarding was good, crew was average, seats were uncomfortable especially for a long flight"
Cons: "no free snacks were offered despite the distance and time of flight. only purchased items available and not appetizing !!"
Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."
Pros: "Nice crew"
Cons: "Smallest seats I’ve ever been in. Late departure because they forgot the plane’s security check in-between flights. Drinks served but no snacks."
Pros: "Crew was friendly and helpful"
Cons: "Wider seat"
Pros: "Super quick boarding"
Cons: "The flight was delayed at take off and at deplaning and we were never told why or even that we were delayed. We just sat there"
Cons: "No inflight entertainment. No free snack. $40 for a carry on!"
Cons: "4.5 hour delay for maintenance issue, flight attendants were rude, uncomfortable seats"
Pros: "Very comfy, roomy seats. Helpful, welcoming staff. Great take-off and landing—very smooth."
Cons: "It would be nice to have TV’s in the seats for longer flights."
Pros: "It landed early."
Cons: "Some complimentary snacks. No extra fee for online check-in. It’s cheaper to you to allow people to check themselves in online than make people check in at the desk that was woefully understaffed. Made it a terrible experience for all"
Cons: "Terrible delays. Charged me $400 for canceling the flight although it’s their mistake for delays. Then i booked Sun Country flight and didn’t make it. They harmed me $200 and gave me vouchers. Spent $1600 in one day to make it to my destination. Horrible experience."
Pros: "Terrible online check in process 10 hour delay!"
Cons: "There wasn’t a selection for “not applicable” so I gave low stars where the item didn’t exist I.e. entertainment."
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The plains are old and poorly maintained (if I wasn't moved, the person in the seat in front of me would have crushed me by his constant backward leanings.) No longer a viable option to fly."
Pros: "Good value for the price."
Cons: "the crew did not announce where baggage pick-up was, so all of us had to race around trying to find it. The airport staff didn't know either."
Cons: "Both flights to and from Alaska were delayed. The carry on baggage fees the seat selection fees were a terrible upcharge. I will not fly Suncountry again."
Pros: "The flight crew was fine and got us there on schedule."
Cons: "Terrible leg room and seats are like sitting on a bench. Not happy with the person checking us in as claimed we did not sign up for the correct bags but couldn't argue so stiffed us with another fee. Amazed they don't have pay toilets but that may be coming. Except for the return flight already scheduled home I will seek a different company the next time we fly. Looks like the sun is setting on Sun Country compared to what it used to be!"
Pros: "Charges on everything"
Cons: "I got charged money for everything luggage to selecting a seat online. Prices should be included on the initial pricing and not charge customer money to select seating online. Online check in is for the inconvenience and is a way to not overwhelm gate check agents. Not for airlines to make money ."
Cons: "Both flights were over 20-30 minutes late. Safety announcements so loud they hurt my ears. Not even a snack for food but it is a discount airline I guess."
Pros: "It was great overall! the pilots take off and landing (my most unfavorite part of flying) did a wonderful job."
Cons: "The seats are pretty small and I had to pay extra for my seat. What's up witht hat?"
Pros: "Everything went smoothly"
Cons: "Plane was a little too warm."
Pros: "Sun Country is fantastic for flying to MN and the best part is that you don’t have to fly in to the main big terminal, which is something I really enjoy. Flight service was quick and clean and I was very comfortable on the flight."
Pros: "The flight was great, getting into Seattle a bit early. Very smooth, and I loved how the cockpit kept us updated on our progress. Snacks available, but we had brought our own bananas, pretzels, and a ginger snap cookie to share. I didn't rent a movie unit, so I had to provide my own entertainment! The seats are tight, but the round trip fare from Minneapolis to Seattle was $180 plus $20 something fees and tax! I call that a great bargain! Thanks Sun Country!"
Cons: "Can't think of a thing."
Pros: "I was seated close to the front so deboarding was quick. Crew was friendly."
Cons: "Had a middle seat in the row in front of an emergency exit so the seat did not recline. Seat wasn't all that comfortable to start. Fat guy sat next to me so I really only had 9/10ths of a seat."
Cons: "Three big guys were in the same row of seats. Very uncomfortable until one was allowed to move."
Cons: "Our plane was at the gate well ahead of boarding. We boarded the plane on time and were actually ahead of schedule. We started taxing out to the runway and had to return to the gate because of a warning light. We had to stay on the plane for an extra hour while the light was fixed. These sorts of things should be fixed while at the gate, even before we board. The comfortability of sitting on a plane during boarding is not good."
Pros: "Boarding was fast and easy"
Cons: "The flight attendants were very attentive"
Cons: "Handheld device rental too expensive and tv show selection to limited for my interests. I brought my own device and just wanted wifi to watch my shows on netflix."
Pros: "Absolutely nothing"
Cons: "First flight was delayed by 2 hours with no notification, missed connecting flight, no apology given and worst seats on plane were booked for us. Had to wait over 5 hours for next flight which also ended up being delayed and no option of discounted upgrade even though 9 of the 12 first class seats were available."
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "Terrific gate agents and flight crew. Very personable. Unlike many other airlines, these people seemed to actually understand customer service and that passengers aren't cattle. Very refreshing experience."
Pros: "The staff was very nice, boarding was efficient and easy system to check bags at the gate."
Cons: "The air was incredibly dry (more dry than usual - my throat is still sore a day and a half later), the only available seat was a middle seat because I couldn't check in online only at the air port and even though I was 2 hours early, I still only got a middle seat. It took forever to get my bag after arriving in seattle."
Pros: "Couldn't be smoother. Ahead of schedule."
Cons: "No meal"
Pros: "Friendly and attentive flight attendants and a very clean and well functioning aircraft! Thank you!"
Cons: "Wish that the seats would recline more than they do."
Cons: "Check in was kind of chaotic. I couldn't get my boarding pass in advance so I had to stand in long lines and I wasn't checking a bag. When I got to the kiosk they didn't have a seat for me, but said I had to sit in an exit row. That's fine, but it was kinda freaky to see all the seats full on the screen. It was just different compared to what I'm used to with major carriers. After I got my boarding pass, everything was smooth and professionally done. On time, arrived early, courteous staff, clean plane, etc. They were better than most major carriers in that regard I'd say. So a good trip overall."
Pros: "Pilot was great"
Cons: "Could not get boarding pass on line after an hour of trying. Could not speak to customer service by phone, 45 minute wait. Message said 2 wait until @ Airport which was stressful. Long line @ ticket counter."
Pros: "Very Friendly Crew both on the ground and in the air."
Pros: "No major issues. Just a normal flight."
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Pros: "Flight was full, checked out bags at gate. Really don't mind doing that. Got earlier seating after all the other special seating."
Cons: "Tried online check in day before, only specialty seats were available for $15 more. Nothing special about seats, only ones left. Had no choice, booked those gave CC details. Paid $30 more, but obviously no choice. Got to airport, tried to print boarding passes, had to choose seats again. Ones from day before did not take. Thankfully, not charged. Frustrating though."
Pros: "The assistance and person driving wheelchair was vry good n helpful in Minneapolis airport."
Cons: "There was no one to assist with pushed the wheelchair. After leaving us till the Gate, we kept waiting for half an hour. Nobody turned up so I had to push the wheelchair myself. That was a really sad and unfortunate experience!"
Pros: "We enjoy flying Sun Country and find it comfortable. The staff is very courteous and it's very good value for the money."
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "Thank you for no carry on luggage fees! And I also appreciate to boarding process - straightforward and simple as it should be!"
Cons: "My only compliant us their Iano free food and food options are limited and expensive."
Pros: "I don't know if I will ever rate "comfort" more than "good", given that you're crammed in like sardines (just like any other airline - in Coach)."
Pros: "My name was incorrect on my passenger details, and when I called customer service, the reservation rep was very helpful in clearing the matter."
Cons: "It was a 20 minute wait to get through to a rep, but it's undertstandable for an airline."
Cons: "The website offers exit row for purchase then has an error message when you try to do so. I tried about 12 times. Then I called and was able to get an exit row seat and complete my check in for the flight. But that was a hassle."
Cons: "Can't do online check in without picking a seat, why don't airplanes board from back to front? There would be fewer traffic jams."
Pros: "Overall the trip was excellent! Service, timeliness, staff, ... All excellent!"
Pros: "The flight was turbulent and the seatbelt sign was on most the way to Seattle, but passengers kept getting up. The crew did a terrific job of reminding the passengers of the safety issue involved in moving around the cabin when the seatbelt sign was on. They had a lot more patience than I would have."
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Cons: "Plane was too hot!! Ac nor working !"
Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "The crew was really good. The flight had no issues. I was pleased."
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "I was moved up to seat 9E from 16E move leg room makes a difference"
Cons: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Cons: "Phoenix airport is horrible for on time departures. Always."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Not much"
Cons: "4 hour delay, downgraded equipment - AA is becoming a horror show"
Pros: "Crew was excellent"
Pros: "Great first class cabin crew."
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Cons: "Weather related, mostly, so not AA’s fault"
Pros: "- entertainment - smooth boarding"
Cons: "- very small airplane for a 6 hour flight - no comfort seats"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Cons: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
Cons: "But the second plane was worse.... no video screens of any kind, no charging of any kind, no headrests, chairs were stiff and uncomfortable. You can stream shows on their wifi (free) but only if you have a charged smartphone or tablet, otherwise you're SOL. 2 bathrooms for the main cabin on a 6 hour flight"
Pros: "Short flight"
Cons: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Pros: "American did transfer us to another flight after several hours' delay."
Cons: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Pros: "Both the departing and returning flights departed in schedule and arrived a solid half hour early. Staff was accommodating and friendly, and very helpful with me juggling luggage and a toddler by myself."
Pros: "Was on time."
Cons: "Not eventful."
Pros: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Cons: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Pros: "The flight crew were amazing!"
Cons: "Gaye agent refused to let me take my medically necessary medical equipment and meds on board. She refused to look at my Dr note that TSA had no problems with after screening. It was humiliating and horrible!! I have a video ad well as statements on the flight from other passengers regarding how she treated me it was horrible!!"
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Cons: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Excellent crew."
Cons: "Obese people should have to declare their weight and pay for two seats."
Pros: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."
Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Cons: "Everything was ok"
Pros: "I liked nothing."
Cons: "We boarded an hour early. It was at least 80° on the plane, and then everyone got on. The crew was very rude. They ignored everyone in coach."
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "See above comments"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Cons: "I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina."
Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"
Cons: "The crew was understaffed. I sat in the back and it took about 1 hour to get A beverage. The male flight attendant was friendly and helpful. The female was rushed and too business like. To see the online entertainment one had to know to download some app PRIOR to boarding. Who knew?"
Pros: "The checking kiosk with luggage check-in, weight station and automated ticket printing for boarding pass and luggage tag. Security checkpoint was smooth and moving fast. All above have vastly reduced stagnant check-in line at the check-in counters."
Cons: "Need more properly trained ground crew at baggage drop point (which is also the previously check-in counter) to ease the line and expedite the check-in. Also need more notification billboard along the long line to better inform the passagers what to expect at the security checkpoint."
Cons: "Parents that check to make sure their kids are not obnoxious during the entire 6 hour flight."
Cons: "It's a 6 hour flight and not even a sandwich? Food on boeard is for sale. Same with movies or TV shows."
Pros: "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
Cons: "The flight was delayed and we were not given any information about what was going on."
Cons: "Flight was scheduled to leave at noon. We were delayed for 2.5 hours due to incoming flights, which were delayed. Finally they told us to board at 4 pm. Once everyone was on board, they told us we "lost" our pilot and we had to get off the plane. Thirty minutes later, they "found" a new pilot and boarded us on the plane. We then sat on the plane for 4 hours because there was a system issue and the pilots didn't have our flight plan. At 8 pm, the pilot got off the plane, and new pilots came aboard. Finally, the plane left at 9:30 pm. We never received food vouchers, water, snacks during the delay. The pilot insisted the last delay was due to a system issue, the crew told us it was because of weather. In the end, I think they were all lying to us and they had no intention of leaving on time and just made excuses. We lost a whole day in Bermuda because of their lies. I will never fly United again."
Cons: "Comfort of seats. Too close together."
Pros: "Decent flight, can’t complain, pretty much empty."
Cons: "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
Pros: "Entertainment and leg room brilliant!"
Cons: "Good was disgusting"
Pros: "From beginning to end the United crew was friendly, engaging and helpful."
Pros: "Getting back to the UK"
Cons: "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi. I find this unacceptable, especially because the airlines charges upwards of $80 for an Economy Plus seat and then one needs to $26.99 for wi-fi for the duration of the flight."
Pros: "Improve the food and be ahead of the best"
Cons: "Seats were small with not much leg room"
Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
Pros: "The flight was on time."
Cons: "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."
Pros: "this flight was not overbooked or even full - the first one I've flown on in a long time that had empty seats!"
Cons: "no entertainment systems in the seat backs"
Pros: "able to use a personal device for entertainment."
Cons: "Seats did not have power outlets and were very close together. I am not a tall person and still had issues with not enough leg room."
Pros: "This was a direct red eye flight to Madrid"
Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."
Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."
Pros: "The fact that I didn't die."
Cons: "Seriously? We can't have at least a few channels for free? Or a least a few free movies to view? How can you expect someone to sit there for 6 hours and just stare out the window. We can't even get limited internet to text/email? $25 for a few hours of service? You guys are really running a scam for your passengers."
Pros: "Good crew. Very professional."
Cons: "Back seat in plane does not move- tough for long trips. Having personal entertainment means if you do not know ahead- no options."
Pros: "Great flight and crew"
Cons: "The lady diana that helped change my seat at the gate had a bad attitude with my husband. She ended up over charging him to change my seat. Then he had to wait some time to get it resolved. Her whole attitude before and after was just not customer friendly. Please change her shift cause she does not seem to be a happy morning person"
Cons: "Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on."
Pros: "We went through four scales showing weight complience only to be over the limit each time we got to the final check. And we were accompanied by an United person each time. The only logical reason is that the final scale shows more. They had no idea of how to treat a passager courteously You could see that they are trained to always be right and cougt with their offul reputation they were asked to be better, but they didn't know what better means. The food could not be fed to a dog. The absolute cheapest ever. Two tiniest pieces of chicken, one piece of bread and a sort of pasta sald with raisin uneatable. The service in Paris was better because United couldn't destroy it like in Ny"
Pros: "Newark flight was cancelled due to mechanical problems. I returned home and Caught another flight the next day through Chicago, as I didn't want to spend the night in the Chicago airport waiting for a connecting flight the next day. The flight crew, United airport personnel, and TSA were all very courteous and professional."
Cons: "There wasn't enough gate personnel to help everyone re-schedule our cancelled flights. The waiting line was very long. All media entertainment had to be paid for in order to access it. Seats were narrow and uncomfortable."
Pros: "Not much lots of crying kids, fully booked, so no escape"
Cons: "It just sucked. Delta on the way to NYC was great and this one was awful."
Pros: "In Chicago (where we were rerouted), the gate agent let my party and me board early to ensure that my guitar would have overhead space."
Cons: "The crew in Newark didn't hold our plane to Seattle, which we missed by minutes. No one took responsibility, and it was a chore to walk a ways and actually find the kiosk where United agents would rebook our flights. I don't understand why we had to go to another location for this."
Pros: "Generic regular flight"
Cons: "Pay for all entertainment and screen was hard to turn off. Didn't have optional flight tracker"
Pros: ".same as above."
Cons: "Second leg was delayed an hour to replace an O2 tank in the back. I understand that things break, but waiting an hour for a "simple fix" is a bit much"
Cons: "Flight was delayed, causing major inconveniences, especially as I was on my way to a funeral Only compensation was a food/beverage voucher equal to the value of 5 Swiss Francs, enough to buy a bottle of water despite HOURS wasted"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
Cons: "This was the flight from hell. Terrible uncomfortable seats. Could not get the monitor turned off and out of my eyes. Plus we were delayed 4 hours in this crappy airport only to get on a really crappy plane. We were supposed to arrive in Tampa before 10 but wound up getting in like a red eye at 1230 am. Lost out on our ride home and we were so exhausted. I cried most of this flight home 2 1/2 hour flight. Nice staff but crappy plane. I am waiting to get a call to get reimbursed for my loss of time at work and the missed ride home."
Pros: "I liked the direct option to Seattle versus a layover mid country."
Cons: "Boarding procedures seem to make no sense. I don't understand why airlines stopped boarding from back to front. I can't see how this "zone" makes it any faster. Entertainment was not free. I get having paid movies, but there should be some free options."
Cons: "Cramped, uncomfortable, new entertainment doesn't work."
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Pros: "I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me."
Pros: "Boarding was fast, staff were friendly, even though it costs the direct tv is nice."
Cons: "Wifi was in and out and I paid for it, no free food, no free entertainment options"
Cons: "This is wrong. I should be reimbursed for the extra I paid on the Newark to Seattle leg. I booked for economy extra/comfort and got only economy (coach). And with no apologies, no explanation. also,,... The flight was delayed by > half hour (but this happens). However, the flight attendants were somewhat unprofessional in their language.and attitude."
Cons: "We had 6 hours flight and no TV on seats... 6 hours flight and not extra to drink or eat Then don't have long flights"
Cons: "They lost my suitcase."
Cons: "Everything seemed to go well until my daughter had to go to the bathroom, we were sitting in the front area but they blocked it cause the pilot was in the bathroom. Which was fine, but a few minutes past and still nothing the she said you can go to the back so i got up and she yelled maam “ you need to sit down” and then she proceeded to speak in Spanish as i didnt understand english. So I explained firmly that I u derstood her but she just told us to go the back and then to sit so which one is it."
Cons: "I had an issue with their policy on face masks. I came wearing one, but was told that my mask was not allowed because it had some sort of filter/valve on it. Now I do understand the theory behind not allowing masks with valves, because they are supposed to let moisture out. But there are two layers of material that stood between my face and the filter/valve of my mask. Besides for an N95, I have not seen a mask where there was no material blocking the inner side of the filter/valve. I could have simply ripped the filter/valve off the mask and there wouldn't have been an issue, because my mask would still have no holes, and would be a complete face covering. The implication I got from this experience was that material itself does nothing to keep particulates from passing through, which means that we are all wearing masks as a placebo to keep people from panicking."
Pros: "Not much."
Cons: "First and LAST time flying Spirit. Once I had to pay the fee for having a carry on bag, the price came out closer to one of the airlines I should have used instead. The website address didn't even work from my phone, so I had to pay the $65 gate fee for the carry on. The seats weren't comfortable, didn't recline, no cushioning. No inflight entertainment of any kind. During the flight, I got up and went to the front to use the bathroom (which I KNEW was empty) and the staff directed me to use the ones in back. Why? And they never reduced the cabin pressure on the descent! The cabin was still completely pressurized for the higher altitudes well after we touched down. This feels like such an amateur mistake that simply isn't acceptable."
Cons: "Like a city bus in the sky"
Pros: "Bad experience I was sitting in the last row and half way through the flight one of the toilets got clogged and started to overflow and smell up the area. There was a puddle of water running down towards the isle and the crew member was telling her colleagues to leave it alone and let it run so she can see how bad it gets for when we land. Extremely unsanitary and unexceptable to travel with that smell and conditions. Plus to top it all off towards the end the overhead bin got jammed and I had to wait for someone to pop in open, again its unfortunate I had to go through this. Never again, I would not recommend spirit sorry."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Cons: "Everything. The baggage policy is terrible. The flight service is terrible. The comfort is terrible. Definitely the worst airline I have ever flown."
Pros: "Crew were customer friendly despite 3 hour delay before boarding and 3 hour wait at gate for deicing"
Cons: "Cancelled flight... conditions did not warrant the need to get flight out in middlenof winter storm"
Cons: "We got delayed like 5 hours the crew was rude and the seats were uncomfortable"
Pros: "The crew was pleasant and everything was as promised."
Cons: "Only thing is that were not in anybody’s control, Planes are never comfortable."
Cons: "I didn’t appreciate having to pay extra when we were never notified of the weight limit. On our first flight we were technically over the weight limit but were not charged and then were on our flight home and it wasn’t any higher in weight and we were charged. Then when we got to our destination our luggage had been broken and the zipper no longer closes. This was the first and last time I will be flying with Spirit Airlines"
Pros: "Nothing... the passengers were nice."
Cons: "It was horrible! I won’t let any of my friends use Spirit air. I had to pay 55$ for a carry on. I wasn’t even carrying a purse. I was told after I paid 55$ and they took my bag I could have pre- checked my bag for less! I had to pay for my seat!!! There were no screens, no outlets, no WiFi, and no snacks without a charge. On my return The Spirit website did not indicate gate changes as the gate changes. I prechecked this time, 3 hours early and the plane departed 40 min before departure. The screens at kiosk did not indicate changes to flight time or gate change. I wasn’t even called!!! I missed my flight. The staff gave no help for hotel or shuttle. I was to sleep 12 hours for n Next plane and my bag was on first plane. My original flight of $249 to Vegas was $349. Plus hotel 129 plus $40 for extra night stay and Uber."
Cons: "I didn’t like that not even water was complimentary and that they tried to sell anything extra that they could."
Pros: "Plane departed on time and arrived early."
Cons: "I have flown on a lot of budget airlines, both domestically and internationally, but this was my first time flying with Spirit....and it will be my last. I am used to the a la carte pricing and know how to avoid additional charges, so I wasn't expecting anything different than usual. What I wasn't prepared for were the smallest seats I have ever seen. Granted, I am 6'2", but these seats cannot be anything but pure torture to anyone over 5'9". If you're shorter, maybe it's worth it, but I can't guarantee it. But, if you're 6' or taller, I would recommend you avoid regardless of how much cheaper the flight is; It's not worth it."
Pros: "The flight attendants were very friendly and helpful."
Cons: "What I thought was a cheap flight, became a more expensive one because of all the unknown fees. Upon check in, I realized I had to pay $45 each way for a CARRY ON, plus $15 each way for a seat assignment. On board, any food or drink (water, ginger ale, etc) was for purchase only."
Pros: "The airline changed the flight to 2 hours earliet without any warning. When we called they said they didnt have my email, but they had emailed me my itinerary, so this was untrue. Missed the flight and had to stay overnight at a hotel in nyc at my own expense."
Pros: "The crew was great."
Cons: "The child in the lap of the person next to me was 100% older than 12 months. She was using her mom and the seat in front of her as a jungle gym. The seat was very uncomfortable, the tray table wasn’t big enough to fit an iPad. A laptop was impossible."
Pros: "The air rate"
Cons: "Expensive Water......"
Cons: "55.00 for a carry on bag?? Are you kidding me? If I had known that when I bought the tickets of course I wouldn't have bought the tickets. For another hundred dollars I could have bought a ticket From Alaska flown in comfort and had free water !!! Instead I had to use that 100.00 for carry on bags! I hate you guys! You're the biggest rip off. I fly an average 3 times a year. I will never fly Spirit and I will tell everyone on all social media not to fly with spirit unless they enjoy getting raped!!!"
Pros: "The crew was great and did their best to make the flight smooth. The plane was a pretty color yellow..."
Cons: "Baggage fees were ridiculous. If you check your bag, it's $52. If you carry on, it's $57. During the flight, you pay for any beverages or snacks. Also, we purchased our tickets together, obviously to be sat together. On our return flight, we were instructed to purchase seats if we wanted to be together, otherwise there were no assignments. We got charged an additional $40. Overall, we spent an additional $200! We chose this airline for the lower fares, but they get their money back by charging for everything. You pay for everything. I was very dissatisfied and likely to never fly this airline again."
Pros: "Smooth landing and take off, friendly crew"
Cons: "Seats were not too comfy"
Cons: "Very small seats"
Pros: "Kind attendants"
Cons: "Too many "hidden" and extra costs"
Pros: "low fare?"
Cons: "astronomical baggage fees, tight seats, pouch on the back of the seat in front of me was broken and pushing against my leg."
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Pros: "Crew and plane were OK."
Cons: "Seats were terrible. I did not get any sleep on either cross country leg. I can usually sleep fine on planes, but the seats were plastic and had no head stabilizer, and did not recline. It was impossible to sleep. I had a "donut" pillow for my neck, but the seats really made it impossible. I won't fly Spirit again until I hear they have better seats."
Pros: "Of the five flights it took for me to get to and from Las Vegas, I met one pleasant flight attendant and 2 pleasant ticketing personnel, all other Spirit employees couldn't have cared less."
Cons: "Every single departure was delayed - the shortest delay was one hour others were 3 hrs and 7 hrs and the ripple effects from these delays meant missing connecting flights.. overnight stays at the airport.. missing days of work... I fly a lot, delays are common, but not every single flight in one trip. Most delays are also due to factors beyond the control of the airline. Only one departure delay on this trip fell into this category... Air Force-one delayed the entire airport - understandable. All others were caused by ineptness on the part of Spirit airline staff and poor business practice and airline policy. For example, delayed departure caused many of our flight's passengers to miss a connecting flight. Many of us had checked bags. All of use were booked on the next available flight the next morning. Our bags were not moved onto that flight. This is frustrating but almost understandable, what's not understandable is that the airline staff had no idea what to do about this situation. Multiple staff members said they didn't know what we should do about the bags and suggested talking to other staff members. Eventually we were told to go pick them up ourselves and take them as carry-ons on the next flight (fortunately my bag was small enough to be a carry-on, others were not)... this meant leaving TSA and the comfort of the terminal to go get the bag. Then couldn't get back in through TSA because my ticket still said I had a checked bag, not a carry on. I then had to wait another hour in line to get it changed to say carry-on. Then of course, couldn't get back through TSA into the terminal because my new flight wasn't until the next day so I had to sleep outside the terminal at the baggage carousel. Of course no meal vouchers were given, no hotel stay... just kicked to the curb. This also happened on another return flight - fortunately the delay, which was caused by the pilot not showing up on time, was during the day, so we didn't have to sleep outside.. no meal vouchers were given for this 7 hour delay. All of this and more might have been somewhat acceptable if the flight had actually been cheaper then other flights... Not the case. Although the list price of the ticket was about $30 cheaper then the direct American Airlines flight my co-workers took for the same trip. Their flight included a personal item and a carry-on bag in the price. Spirit allows one personal item and charges $50 - $60 for carry-ons.. $40-$50 for checked bags. After the disaster of given them my suitcase as a checked bag, I decided to go Carry-on on the next flight. Spirit also charges for anything on the flight... even water (water=$3). To top it off.. Spirit airlines has as little legroom as any other airline (Other then Jet Blue witch has the most standard legroom)... but Spirit has the cheapest seats I've ever seen on an airplane.. They actually don't recline and there is not entertainment on the plane... by no entertainment, I mean not even a magazine :)"
Cons: "The flight left 9 minutes earlier than scheduled so we missed the flight and had to go to hotel and missed a day at my job as well as my wife too."
Pros: "we had a safe flight, no major issues, and were able to get off the plane quickly."
Cons: "I had to pay $97 to check my bag...kinda defeats the purpose of booking a cheap flight. This was by far the smallest seating space I've ever had...I'm 5'9 so normally I don't have an issue with this but my knees were about an inch away from the seat in front of me and I had no space to move around. The headrests were hard as a rock, and I could feel a metal bar in the middle of the seat poking out at my back. The seats don't go back, there was no entertainment whatsoever, not even a magazine to read. The main lights were left on during the 4.5 hour nighttime flight. There was not even a complimentary cup of water...$3 for water. It was also freezing in the plane and there was a 2 hour delay for no apparent reason. Look up the fees they charge for everything before you book with Spirit."
Cons: "I got over 100 emails stating that the flight is delayed every other minute"
Pros: "The crew and captain acknowledged the plane was late. Cheapest plane tickets ever. But read below to see the result of cheap plane tickets."
Cons: "The flight was delayed 2 hours. Then after boarding the sink ceased working. The plane seemed to come from a developing country. There were way more noises than I have ever heard on a plane. Multiple unusual clunks as the landing gear was being deployed. Then on the land I heard unusual stress on the wings. I have been flying 2-3 times a year for the past 10 years, and this was the worst plane experience. The seats were terribly uncomfortable. I felt like I was strapped to a set of bricks, flying on the wright brothers plane."
Pros: "The plane left on time."
Cons: "All was good."
Pros: "I liked that the wing said Howdy."
Cons: "Spirit is the absolute WORST airline on the market. The seats are so tiny, the airline attendants were incredibly rude. My flight home was canceled after they made us wait on the airplane for over 3 hours. They did not tell us what had happened or give us any kind of update during the time period. The flight was canceled and they were extremely unhelpful. I ended up purchasing a ticket through JetBlue to get home finally. I will NEVER fly Spirit again. You should be ashamed to work for this company."
Pros: "Can't say I liked anything because I never got on my flight."
Cons: "Five other people and I were unable to board our flight from las vegas to seattle because we received numerous notifications that our flight was delayed, and we were all sitting at the gate at least and hour, one group 3 hours before departure, and did not hear the announcement for boarding because the flight decided to leave 30minutes earlier than we were told. When I went to check in, the plane was still attached, but the attendant would not let me on the flight. Further, this airline does not accommodate for arrangements since the next flight isn't until the next day, and the next flight the day after that. Missing this flight would not be so frustrating, had this airline not only had one flight per day, and we're on standby, we don't know if we will be able to board, we may be stranded for days. So moral of the story, you get what you pay for, and I'm now willing to pay and extra $100 for a more reliable airline so i don't get charged for every little thing and receive better service. This is not the staff's fault; they were all very friendly, this is a corporate issue."
Cons: "I wasn't notified that the flight was gonna be delayed! Waited over an hour being lied to every couple of minutes that we ready to board and nothing happened !!! Last time I fly with this airlines and will definitely let others know my experience terrible terrible !"
Cons: "I spoke with a customer service rep and requested to cancel round trip from Seattle to Las Vegas; I was told that they had to be cancelled separately, so I did this and was told that both were cancelled and because I had called in a timely manner I would not be charged. This transaction was friendly and helpful; however, apparently not completed accurately. Three weeks later: Only my one trip TO Vegas was cancelled; my return flight home was not. When I again called Spirit, Jenki (sp?) answered the phone and told me I hadn't cancelled in enough time and would be charged for the trip and could not cancel the return leg home. I protested and was told they would review my phone conversation. They did not call me back, but I will be calling again later today to see if I can get credit (although I don't want to use them again in any case). Very disappointed with the service."
Cons: "So cheap they don't even give coffee. They use industrial paper towels instead of napkins. If I'd known they charged for carry-on luggage, I would have booked elsewhere as it killed the price advantage. Worst of all, they kept serving alcohol to clearly intoxicated loud and vulgar men making for a really objectionable atmosphere for everyone within many rows' distance."
Pros: "Got upgraded to larger, exit row seat for free."
Cons: "I like that Spirit offers low flight costs, but of course it's all made up by the crazy baggage fees, for-purchase only snacks and drink, etc. I know you won't change your business model because it's making you very popular and rich, but it is a rip off."
Cons: "Worst airline I have ever experienced. I will never book with spirit again or refer people to this airline."
Cons: "Without a doubt, the worst airline experience we've ever had to suffer through. HOW does Spirit expect to survive, much less prosper, with such abysmally poor customer service? . . The Spirit airlines customer experience lacks even the most minimal amenities--not to mention jacking customers with ridiculously exorbitant baggage fees!"
Cons: "ONLY ONE CARRY ON PERMITTED, THAT IS NOT EVEN A CARRY ON, IT IS A 'PERSONAL BAG' THAT YOU CAN'T EVEN FIT A PAIR OF PANTS IN IT!!! I FELT ROBBED, TAKEN ADVANTAGE OF. MY LUGGAGE WAS MORE EXPENSIVE THAN MY FLIHTG TICKET, I MEAN I HAD TO PAY TWICE FOR CARRYING A PAIR OF PANTS AND A LAPTOP. I WILL MAKE SURE, NOT TO RECOMMEND SPIRIT AIRLINE TO ANY OF THE PEOPLE I KNOW AND THEY KNOW. I FELT INSPIRED BY THIS HORRIBLE EXPERIENCE TO CREATE A BLOG JUST TO PRVENT OTHER USERS FROM THE LACK OF INFORMATION REGARDING THIS COMPANY. In addition to that, in my three hours flight I had to pay for WATER and the seats were stock (meaning that none of the seats were adjustable)."
Pros: "Not much."
Cons: "I thought I was getting a good deal, but then any bag you take with you, carry on or not, costs $45. EACH WAY! So what we thought were $93 tickets were really $173 if we brought a carry on. Who doesn't bring at least a carry on. Oh, and by the way, if you don't understand that carryon costs extra, they extort you in form of a $100 fee per bag at the gate. They know they have you because you're about to board the plane, so why not extort money out of you. Then the seats don't recline, and thank God they don't because your knees are smashed into the seat in front you. I'm 6'3", which is a little tall, but i totally don't fit in these seats. VERY UNCOMFORTABLE. Then there is the endless nickel and dime'ing for everything: do you want a credit card, do you want to choose your seats? Oh that'd be $5 extra. Do you want to board first for $10, etc. etc. On the plus side, the flight attendants were at least funny and tried to make people laugh."
Pros: "Nothing. We elected to forfeit the entire fare and buy an entirely different ticket from another airline rather than give Spirit another dime of my business!"
Cons: "We paid $371 for two roundtrip tickets from MCO to EWR only to find out that, with 1 carry one and one check-in bag each, we would be charged AN ADDITIONAL $395!! Having never flown Spirit before, I was unaware of what a sleazy operation it was and learned an expensive lesson. I have been a loyal KAYAK customer for many years and I have to say that I am VERY disappointed that KAYAK did not make clear how exorbitant the fees would be. I'm not sure I'll continue to give you my business based on this oversight."
Pros: "We could sit"
Cons: "One hour late, no explanation why. One member of staff very rude."
Pros: "Crew was friendly."
Cons: "Paying for drinks and snacks. Being charged for luggage check in when we could have taken two smaller luggage on an airline that gives snacks. Being charged to sit next to my husband. Less room than Jet Blue. Size of food trays."
Pros: "NOTHING AT ALL"
Cons: "Nothing at all. The online check-in was not a breeze at all. I was so displeased I missed my flight, and ended up paying jet blue. The 5 service members at the check in all stood around, spoke Spanish amongst each other, laughed etc. No promptness to get their passengers on board at all. I asked for a refund and They said no. They are honestly the reason I missed my flight. I was there 1 whole hour before boarding as well. They charge for EVERYTHING! Seat selection, Carry-on etc. The staff was very rude and actually got mad that I wasn't understanding the woman with the thick Spanish accent. The eye rolls and Spanish speaking was extremely rude. I called customer service over the phone and explained what happened, and they won't issue a refund. I spoke to the supervisor and manager. It's pointless. DONT FLY SPIRIT! It's cheap, but you get what you pay for. I honestly just want my refund."
Cons: "Fees. Fees. Fees. Smallest seats I've ever seen. Additional charge for a seat with an actual tray table or room for adults. Felt like sitting in a child's play table. Fees for luggage and carry on. Check in woman tried to charge us for the person befores luggage. Seats were double book on flights. Multiple people with same seat number. Will never fly them again."
Cons: "This is the worst airline ever. Untop of the crappy planes, they don't serve you complimentary drink you have to pay for literally everything even a cup of water. We didn't know that you have to pay a fee for a carry on bag and charged us 100$ even though it was small and fit the length criteria. Their crew are very rude and don't give a hoot about how you feel"
Pros: "I got home on time."
Cons: "I don't like being live stock."