The crew the employees were friendly and excellent. There was a problem with the plane and they had workers there immediately working on it. They made sure the people that had immediate connects knew what gates they had to get to and had them leave the plane first. Very thoughtful.
We waited over an hour for our luggage to arrive at the carousel in Seattle.
Like the friendliness of the crew, each flight had a very very drunk person next to me and the last flight had a very obese man pushing me into the aisle while the crew kept ending up hitting me in the shoulder with the beverage carts.
Flight was about 30 minutes delayed. All staff were friendly and professional while keeping us updated.
My screen was hard to change channels….seemed it was worn out….i just gave up and read a book I brought
Booked a first class ticket from Anchorage to Seattle but was denied complimentary access to Alaska Lounge as our 1500 mile flight wasn’t long enough’
We were lucky to be seated in an upgraded row and received free drinks!!
Everyone was very helpful. My only critique was the very hard landing in Seattle. We felt the G force.
It was absolutely terrible due to the mother and her two children sitting across from us. The 2.5 year old jumped up and down on the tray table. Every time the kid screamed the mom would grab the kid and scream even louder into his face. Horrible flight. The mother stayed on her phone playing while the kids were so destructive to others hanging over seats, she never once tried to comfort or discipline them. She never once said you cannot jump on tray table. Definitely the worst flight ever. It was my first time with Alaska Airlines.
It was great. There was legroom. The food I ordered was creative and flavorful. The crew was kind and fun. Definitely would fly with them again.
Great service. Flight was delayed while we sat on the runway for a couple of hours. Weather related. Staff made is very bearable. The steward servicing the first class cabin was exceptional. Thank you! 💗
My flight was 6 pm 6/6. Every hour they delayed it again - air condition issues then no pilot then the crew had worked too many hours and cancelled the flight at 11 pm. Sent customers to NJ a 45 minutes uber ride to a hotel. Had to be back by 5 am for a 7 am flight and again no pilot etc with another three hours of delays.
The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
I am still upset that my bag was lost on a recent trip to Rome ; we were inconvenienced and out €150 Euros ; delta has refused to reimburse us
I am very bothered by the events today. I can't believe the flight attendants allowed someone to take my seat and made me move. It was embarrassing. I was in the right. The lady just didn't want move. I can't believe delta would allow this to stand and disrespect my rights as a passenger. The lady complained about her leg and that she couldn't move. Firstly somehow she was able to make it to row 24. Not sure how much her leg could have hurt. Secondly, I'm in plenty of pain myself. I just finished chemotherapy a several weeks ago. My body is constantly sore. Yet deltas flight attendants didn't appropriately protect my rights. In the end they found me a seat on the plane but I want to understand how delta can operate this way. They in essence allowed a bully to get their way.
Food from the flight from Atlanta to Santiago was very poor..
The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.
Terrible and im avoiding them in the future. My initial flight was delayed causing me to rebook my flight and when speaking with the representative to rebook I explained this is the second time my flights were delayed and they did nothing to help me. I wasn't booked to comfort plus or given a voucher or anything. I was almost late for my meeting that I needed to attend on Monday because of the games delta played delaying my flights even more and putting me in the very back of the plane next to an extremely intoxicated passenger
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
Very nice experience. The boarding however seemed somewhat mixed up, and we were delayed taking off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Boarding was chaotic. Microphone not working properly and second agent was distracted from task with baggage and late arrivals.
I DID NOT GO TO HAWAII ON HAWAIIAN AIRLINES. YOU DID NOT INFORM ME THAT BY CHOOSING BASIC ECONOMY, I MIGHT BE REQUIRED TO FLY STANDBY. I AM ELDERLY AS WAS MY COMPANION WHO IS ALSO SEVERELY DISABLED AND THERE WOULD BE NO WAY WE COULD TRAVEL ON STANDBY. THEY TOLD ME THAT ALL OF THE BASIC ECONOMY SEATS HAD BEEN SELECTED BY OTHER PASSENGERS AND WE HAD TO PAY AN ADDITIONAL $942 TO GET A SECURED SEAT ON THE PLAN AND, IN SPITE OF THE ADDITIONAL COST, WE WERE NOT ALLOW US TO AMEND OUR TRAVEL PLANS TO EXTEND OUR VACATION. ULTIMATELY, THE FLIGHT WAS DELAYED. WE WERE OFFERED A REFUND IF WE CANCELED OUR TRIP ALTOGETHER WHICH WE DID. IT IS YOUR DUTY TO INFORM YOUR CUSTOMERS OF THE POTENTIAL PROBLEMS THEY MAY FACE, AND YOU DID NOT DO SO. I WILL NOT UTILIZE YOUR SERVICES EVER AGAIN.
It was very pleasant. The staff and crew are very polite.
On time. Alaska upgraded seat comfort with memory foam seat covers with head rests
the people at the counter, NEED TO BE MORE HELPFUL. we had three suitcases to check in and we were not trying to be an INCONVENIENCE TO YOUR clerks. but she was not helpful and made our trip back home memorable but not IN A GOOD WAY. Sadly to say, you guys need to teach to be and to go above and beyond to help THE CUSTOMER BY ANY MEANS POSSIBLE. they need to leave aside whatever they are going thru in their lives, THEIR WORK DEMANDS THAT OF THEM, IF NOT THEY ARE NOT IN THE JOB THEY SUPPOSED TO.
Because the airport is under construction and because Hawaiian air just changed terminals we missed boarding out flight by 5 minutes. That cost me a night in an airport hotel and several hours of rebooking to make it to my destination. Costumers need to know that airport construction is a problem and they need to add an hour to deal with the air train delays from Federal Circle.
Half of my family members didn’t make it because they involuntary bumped off . And their seats where given away
Hawaiian Airlines staff is always professional & quick & easy check in & boarding process
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
Smooth flight, especially take off and landing, and great crew on board. Really loved the stroopwaffles!
Deplaning was delayed because of Jetbridge equipment issues in MKE, causing an issue on an otherwise great flight.
Not really their fault, but a 4.5 hour delay is pretty brutal
we were delayed going into and out of Newark Airport by 3-4 hours each way. Excuses/reasons given were misleading. Weather was cited at first when there was NO weather issue. Turns out Newark had a shortage of staff and runway construction. United knew this and should have NOT scheduled flights when they know we would be delayed so long. I will avoid United and EWR airport at all cost going forward. Delta never looked so good.
Stewardess spilled orange juice on my clothes/seat no help no apology just threw napkins at me to clean the mess up. Not Happy.
leg space better than expected. two washrooms for one plane isn't enough.
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
The tv monitor in front of my seat was not responding. The flight crew reset it and it still didn’t work.
Maybe add a seat trade app for flyers that didn’t get seats together
Waited on the runway for takeoff for 2.5 hours. Air traffic rerouted us. The plane didn't have enough fuel, so had to go back to the gate. Had to wait for a new pilot. Should have landed at 5:22. Didn't land until 9:10. Trash flight.
There were five broken seats on the plane. The crew was very rude in telling people they had to get off the plane and get a flight the next day. No call for volunteers, but telling people they had to get off. One woman was flying with her elderly mother and daughter and was told she had to leave or all three had to leave. Fortunately, a volunteer offered to stay. The situation was handled poorly.
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
Delays on all NY flights. There was no communication on why but they didn’t say it was weather. Other carriers were not delayed.
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
They cancelled our flight without warning OR a refund. Never doing business with American Airlines again! This is the second AA booked trip in a row that we've had challenges with.
It was so bad it will be my last. Connecting flight gate agent closed the door in my face when i told her my husband is 30 seconds away (and we were running close/late because the preceding AA flight was slightly delayed. We had to be rebooked on a non-direct flight with an overnight layover in Phoenix. This is the worst experience ever and for no fault of our own. The flight we were trying to get on would not have been late if the gate agent allowed my husband to get there. It was senseless, cruel and very upsetting. I don’t understand why we were subjected to this.
I got bumped due to weight restrictions even tho there were empty seats on my flight. I got put on an other flight with a stopover. My flight that originally was going to take 5-6 hours ever up being 14+ hours and my luggage arrived to my destination without me because I was made to check in my luggage on my original flight when I was deemed ok to board only to be asked to deplane. Worst flight experience.
I was pleasantly surprised with an upgrade at boarding. I finally had a mostly gluten free food options and a very attentive attendant.
Staff at the gate were incredibly rude, hostile and threatening. Never fly American Airlines.
