Cons: "No movies translated to spanish. Too crowded. Did not follow distancing while que exiting."
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Cons: "Gate was changed without communication. Better communication"
Pros: "The pilot provided us with a trip that felt more entertaining and expedient."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Pros: "Crew was great. Boarding was easy."
Cons: "How about letting my seat tilt back a bit. Back was not happy."
Pros: "Amazing landing"
Cons: "All good"
Pros: "The luggage waiting time was 0!"
Cons: "El servicio de tv falla con frecuencia"
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "You get what you pay for"
Pros: "The space was very comfortable."
Pros: "It was on time"
Cons: "My Screen didn’t work"
Pros: "Not much"
Cons: "If there is a delay let it be known do not keep saying five min for over an hour. Also flight attendants were very upset to be working Christmas and my tv didn’t work. They also did not want to switch me to one of the three empty rows because they were upgraded seats that no one was occupying."
Pros: "Great and smooth flight"
Pros: "Quiet flight didn't charge me for overweight baggage"
Cons: "No tv"
Cons: "Late and unstable"
Pros: "Safe arrival is a good arrival"
Pros: "Service and timeliness."
Pros: "Efficient stafff and Experienced Pilots"
Pros: "The male flight attendant made very funny announcements."
Pros: "Flight left early seats very comfortable staff was great"
Cons: "Its was the perfect flight. Nothing to dislike"
Pros: "Left on time"
Cons: "Flight cancelled 6 pm SJU to FLL. Flight 954 reading light damaged and screen blinking Seat 16D"
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "First time flying with Jet Blue. Alyssa made it very comfortable for me as she apologized for TV not working and a very sticky tray table for past flight. She did it with a smile and offered a free drink. I didn’t accept, but she didn’t have to offer."
Cons: "Broken TV"
Pros: "Complimentary snacks for a 4 hour flight?"
Cons: "Very cheap food , only cockies and water"
Pros: "The crew was very nice"
Cons: "Delayed for 1hour + minutes to departure"
Cons: "the seats were very uncomfortable and it smelled really bad"
Pros: "Although people were not helping the crew they manage to stand there found and let the passengers board without problems."
Cons: "I don’t have anything negative to say."
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Pros: "Smooth flight, friendly attendants."
Cons: "Boarding was longer than it should have been."
Pros: "The Crew and aircraft were great. Everything was on time."
Cons: "Someone playing a movie on their laptop with the speakers up so the whole row could watch. 2 1/2 hours of machine gun fire from some movie I couldn't see."
Cons: "The bathroom was filthy and the toilet did not flush properly. Overall cleanliness lacking."
Cons: "The have problems with the movies"
Pros: "The service"
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "I value the flight was ontime. This is the most important thing for me."
Pros: "I was able to sleep through part of it."
Cons: "Overcrowded flight with no Wi-Fi, or power at seats. Entertainment system not working properly. Late to depart. Late to arrive. Lead flight attendant more of a clown than a pro. At least they had fresh snacks, but that didn't help much."
Pros: "Crew was excellent! And very attentive"
Cons: "I had been in the airport since 1130 am, trying to get on an earlier flight. My original flight was scheduled to leave 540 am the following day (the day Irma was supposed to hit). At first waited 30 mins in a line to speak to a JetBlue agent about finding another flight. She said she couldn't help me, no flights available, and didn't have the patience to take some time to explore all options. I then proceeded to look online and then call JetBlue, after 30 mins on hold I finally got someone. She actually helped me and looked at all flight options and got me on a flight to CT (2 hrs away from me) leaving that same evening. I ended up waiting in the airport for 10 hrs. At one point in the evening the gate attendant began giving out packed snacks and beverages to passengers waiting for another flight that had been delayed, but refused to give out anything to other passengers waiting for delayed flights....not even water! I was shocked at how callously the gate attendant turned me and other passengers away. I had been in the airport for 10 hrs! Thr flight I was scheduled on was delayed by about 3 hrs leaving PR to NYC, but I was told the snacks we're only for passengers who had been waiting at least 3 hrs. I was turned down 3 times, and watched as other passengers just grabbed water and canned beverages without even asking and without being turned down. At the time that I asked for the last time my flight was delayed by 2.5 hrs already. I had a headache, needed water to take medication, hadnt eaten dinner, and all the restaurants in the airport were starting to close. I ended up spending close to $20 on the last Domino's small cheese pizza, a bottle of water and a snack bar....because JetBlue was being stingy. And yet, this is the same airline that let's passengers grab as many snacks as they want on the flight, delayed or not. My flight was scheduled for 807pm. We left at around 1106 pm. Thanks, JetBlue. Way to go on that customer service."
Pros: "What can I say? The trip to Punta Cana was smooth."
Pros: "My Flight was smooth. I can never complain about the flight especially if i land a few minutes earlier than expected."
Cons: "FlightNetwork.com called me that there was no confirmation from jetBlue when arriving at the airport eventhough I received the confirmation number from both jetBlue and FlightNetwork. I had to run all over the airport to buy tickets for my trip. I had a really bad experience."
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Cons: "Movie selections, healthy snacks/food"
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "Crew was very good."
Cons: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Put up at the marriot"
Cons: "No WiFi. Little service."
Pros: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Cons: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Pros: "Friendly crew."
Cons: "Slow boarding."
Pros: "The entertainment on the plane was nice. One of my airphones did not work."
Cons: "If the screens were updated and a little easier to touch."
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Pros: "Crew was very upbeat and helpful"
Pros: "Crew was fine - not their fault that DELTA changed my flight at the last minutes with terrible options on rescheduling my flight!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Cons: "My departure from NY flight tv was not working"
Pros: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Cons: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "In a pinch they were able t"
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Wasted my time on security and lost my flight"
Pros: "Still the best great airline"
Pros: "loved the airbus and in flight movies good stufg"
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "The infotainment screen on back of headrests."
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "Super comfortable"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Cons: "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
Cons: "My screen was not responsive most of the time"
Pros: "Í like al the fligth ."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "Charge for changing date"
Pros: "Quick boarding and on time departure"
Pros: "Everithing is excelent."
Cons: "To many delays"
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "More confortable seats."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Pros: "Easy booking, Great prices"
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "The videos"
Cons: "Seats are small"
Flight was delayed and arrived late at hotel.
Crew were great. No snacks available. No entertainment. Seats a bit crammed.
Easy getting to boarding waited a hour in the plane before takeoff, made us miss our next connection
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Cons: "2,5 hours delayed. Econ seats are tiny with zero legroom."
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Pros: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Cons: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
Pros: "Not much except the smooth flight."
Cons: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."
Pros: "Food served was excellent"
Cons: "The TV screens are very dark and hard to see"
Pros: "I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much."
Cons: "Amenity kit in Premium economy sub par. Ear buds inadequate. Need noise cancelling headphones for the entire plane. On line "best price guarantee" is hogwash and completely untrue when tested."
Pros: "actually pretty comfortable seats! no delays and the food wasn't too bad."
Pros: "Impressed with how on top of things AC is. They even paged me when I did not have my bag ticket. Efficient! People were great. Definitely will fly with AC again and again. Thank you"
Pros: "Superb flight and landing"
Pros: "any such long flight is not really enjoyable"
Pros: "The crew was great, the seat was spacious enough, food was decent (enough to make me happy and not hungry) and the movies were 9/10."
Cons: "Still don't understand why I can carry on my skateboard from candada but have to check it when I'm in Europe... this isn't very convenient and costs too much extra money."
Pros: "Great great great staff on the flight. Fast direct service ... Landing in T1 Dublin really speeds things . Checkin in good until.... See below"
Cons: "Plane was late leaving. Food was served around 2-2:30 am. Realize this budget but still 750$... Movies - player kept stalling Check in ... Crazy on bag drop at check in #5 lane in departures in Toronto. Perhaps one more staff at high volume to make sure the folk in the bag drop line actually have bag tags. Travel to same route last year at this time and it was the same experience."
Pros: "Quick little hop . . . I find that everyone (passengers and flight crew) tend to be in a good mood on these."
Pros: "On time flight . Flight attendants are polite"
Pros: "I never got in my flight home for my aunts funeral and to get back to work because nothing on your website warned or notified me that I needed a visa just for a connecting flight on Air Canada so not only did I lose my money I was denied my flight denied the chance to be at my aunts funeral and get back to work. So my honest opinion is that I am extremely disappointed and deeply saddened by this evtire ordeal now I have to spend more money to purchase another ticket with another airline to go home. Thanks for the hassle! Aslim Hosein."
Cons: "Seriously? NOTHING AT ALL and I wish I could select no stars"
Pros: "The crew was pleasant, and the boarding and de-planing process went smoothly."
Cons: "The plane was really cold, and we were told that they couldn't adjust the temperature, but we could have a blanket - at a cost. We have heard from other people who travelled Rouge about how cold their flight was, too. I also didn't realize that there wouldn't be in-flight movies - unless you rented an i-pad, etc. That was a bit disappointing for a 6-hour flight. I think that I would rather have paid a little higher fee for the flight and have some of the things built into the ticket than have to keep paying out money for all the different things."
Pros: "I'm done flying with this company. Only reason I did was because I had a $100 gift card from the last time I flew with them and it was delayed 4 hours. Couldn't even use the gift card to pay for my luggage because they didn't have a proper machine to accept the gift card."
Pros: "Great price, easy transitions and connecting flights. No complaints here!"
Pros: "Getting off the plane"
Cons: "Being blasted through my headphones by the captains announcements indifferent cabin crew. How poorly boarding was managed by AC. There was absolutely no effort made to enhance a boring flight with food or drink unless you paid for it.I guess AC does not consider it an international flight from the US to CA and visa versa which saves them a lot of money and works only in their favor. Why I,m even bothering to fill this in."
Cons: "They lost our checked baggage. Luckily we did get them back within 20 hours."
Pros: "The flight attendant were good and professional."
Cons: "There was an overbooking, so I gave up my place for someone else to travel in exchange of compensation. The flight back to Toronto from Atlanta was delayed by 2 hours and a half, which put me in risk to miss my connection flight. The plane was small and there was not enough space for mid size people."
Pros: "Not much"
Cons: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Pros: "Staff was very nice"
Cons: "I always enjoy flying Porter Airlines because they give you one drink and a small snack for free. For a 5 hour flight I was surprised there wasn't anything complimentary.."
Pros: "Friendly crew, no delays"
Cons: "The food was so awful and very unhealthy! No TV for entertainment on our 9 hour international flight was absurd. Lastly, we purchased the tickets together, when we checked in, our seats were not together on both the flight to and from Italy, thankfully other people switched seats with us. When we asked the flight crew at the desk to switch seats, they couldn't both times. We definitely will not be flying Air Canada in the future."
Pros: "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
Cons: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
Cons: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."
Pros: "Spacious flight Cozy environment Comfortable sitting"
Pros: "Return flight -staff were friendly, more spaceous"
Cons: "Arrive flight to Punta cana -staff could be more corteous and friendly"
Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."
Pros: "The crew was friendly and flight was on time."
Cons: "I was disappointed that there was no meal served on the plane."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Pros: "Comfortable plane!"
Pros: "The ground staff were vl.ery helpfull"
Pros: "I thought the crew was friendly."
Cons: "The seats were incredibly small and uncomfortable. No snacks were offered."
Pros: "Everything went as planned, no delays, left on time, etc.. As good as it gets! and my flight was amazingly cheap! very happy flyer."
Pros: "The in-flight meal was excellent!"
Cons: "I'm tall 6'6" and was stuck in the middle of the center row. I was uncomfortable from the moment I sat down which included extra delay time on the ground."
Pros: "Smooth boarding, friendly crew, pillow and blanket both serviceable. Food was a little better than I expected for economy."
Cons: "Baggage handling ripped handle clean off new suitcase, both ends. Delays in departures from Dublin led to us using stairs off of plane on tarmac. Entertainment mostly dependent on app you can't download on plane if you're using wi-fi."
Pros: "I liked the cleanliness of the plane and how the crew were kind and helpful. I liked that it was a direct flight, but I had to pay around $150 more than other flights available because this one worked best for me for my timeline of travelling."
Cons: "I did not like how the lights were kept on for the entire red eye flight. I flew to China last year on a different airline and the plane was kept dark once we took off so people could sleep. I would have preferred if the crew also only gave drinks at the beginning of the flight after take-off and the end before we landed, rather than in the middle of the flight, interrupting people's sleeps. The flight was more expensive than many I saw available and wasn't worth it other than the fact it was a direct flight."
Pros: "Nothing to like"
Cons: "Passenger seats are way to close, if the person in front of you leans their seat back, forget about using your tray. I know I haven't flown in over a year, but did all airlines stop passing out snacks. Make sure you bring your credit card in case you get hungry. They charge you for everything except basic drinks and make sure you use the latrine prior to boarding because they are too busy swiping the credit cards, they block the isle to get access to it."
Cons: "There was no access to movies."
Pros: "Amenable and friendly staff."
Cons: "Getting there really early and being in a late boarding zone."
Pros: "Short, quick and convenient"
Cons: "We also had a delay and all of my luggage was left in the rain for an extended amount of time where my suits were actually drenched and soaking wet inside of my suitcases."
Pros: "The fact that they have on board entertainment for a short flight (and really good selection no less!) was awesome :)"
Cons: "The crew was a a bit snappy. Not rude necessarily, but not forgiving to infrequent fliers who don't know certain rules. I wish they were nicer."
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "Amazing crew and good seats."
Cons: "In my experience everything was great."
Cons: "Gate changes 6 different time Delays a lot Bad airline horror not recommended"
Pros: "the crew was great!"
Cons: "The plane was very dirty"
Pros: "Organización y eficiencia"
Cons: "Ended up at Logan."
Cons: "No snack, one cup of beverage and no movies without paying."
Pros: "The respect for the time and the organization to boarding"
Cons: "My baggage did not arrive to my destination"
Pros: "The airplane was nice, has power outlet, entretainment, and comfort."
Pros: "Nice and helpful crew. Free entertainment was adequate."
Cons: "Flight was delayed for 1hr 15mins due to previous aircraft delayed arrival. Still, boarding went relatively quick afterwards."
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "A list we were given a nother. Day to travel"
Pros: "The staff was extra friendly. I had a good seat coming and goin. Flight was very smooth."
Cons: "No headphones were given. I left mine at home."
Pros: "Great flight"
Cons: "Everything regarding food $ wasn't aware of it"
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "The atención!! Was really good"
Pros: "Comfort and food"
Cons: "wasn't comfortable and didn't have USB to charge"
Cons: "To late"
Pros: "Nothing it was late as hell"
Pros: "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Cons: "The flight attendant was super rude an racist to one of the passengers"
Pros: "Crew was nice and very helpful."
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Cons: "Excelent service from kayak and the airline"
Cons: "The crew was unprofessional and Unprepared"
Pros: "Attention from crew."
Pros: "Everything went smoothly"
Cons: "Crampy seats"
Pros: "Chairs, charging stations onboard, courteous flight attendants, onboard entertainment."
Pros: "The flight was comfortable, people were courteous, service was as expected."
Pros: "I like the boarding process and the confort."
Cons: "My birthday was yesterday, August 22, and we were traveling to Atlanta, and at the San Juan airport the flight to Chicago was delayed so we upgrade to first class because we don have enough time to get birthday diner in the stop in Chicago to Atlanta, so the thing was that they didn't have enough meals for the costumers, they were 2 meals short , my husband couldn't eat so we ask for other options and they only had 2 thing that my husband couldn't eat, because they were horrible. So that brought my husband mad, so it was not enjoyable because every time he tried to do something to feel calm again but they couldn't do anything to help us calm down. They keep telling us that it was her mistake that she miscounted and that they didn't give them enough snacks, we didn't had snacks for the rest of the flight it was stressed full. Tomorrow i have to travel again back to Puerto Rico, and im scared that tomorrow will be a horrible day traveling with United, with no space for being comfortable with no food for 9 hours, im worried that the flight is delayed again and that a lost my flight back home, were my dogs are in a hotel till that night so im scared to have to pay another night for my dogs, and I wouldn't be able to pay it. I hope you could help me to figure something out to make this experience more enjoyable my phone number is 7876440442 Zaimee Esteves and Gian K Cruz"
Pros: "Smooth ride"
Cons: "No drinks or snacks Well think it was only water or orange juice available"
Cons: "I have no complaints so far"
Cons: "Delays in both flights"
Cons: "Having to pay for food and WiFi access."
Pros: "The flight crew was wonderful and was a smooth flight."
Cons: "No entertainment, shared or individual screens are necessary. Especially in over water flight without wifi."
Pros: "Friendly staff, great drink selection, and comfortable seats"
Cons: "Could not find pricing for movie selection without first swiping my card"
Cons: "The seats didn't bend back to be comfortable. Only 1 inch!!! The back was restless"
Pros: "Al the people the service excelent"
Pros: "Attendants were very personable and friendly. I loved that they brought multiple rounds of water throughout the flight. Communication was great and no waiting times. Wonderful flight home after a wonderful vacation!"
Cons: "Seats were very uncomfortable"