Wheelchair assistant was on the spot, and very helpful. Gate agent was kind, and made sure I boarded the plane without having to try to hurry with my painful hip. My seat was so comfortable, 20A. I am tall, 5'9 and I need to stretch out my legs due to chronic nerve pain in my back that runs down my right leg, in addition to the bursitis in my right hip. Alaska air has the best economy seating in the market. So much room for legs, elbows, etc. When I arrived in SEA, the next Wheelchair was waiting to take me to the next gate. Great communication.
I had to cancel my trip due to health reasons three days after making the reservation. I was stunned to find out that the ticket was not able to be credited for future travel. $734 loss. Not happy that this was not my experience with Southwest Airlines. I will stick with SW in the future. Boo Alaskan Air and Kayak.
The staff was extremely helpful and accommodating. The only thing I could have done without was the long layover in between flights but I was going to a less popular destination so it was understandable.
All went well, right on time, easy boarding. We ordered the evergreens grain bowl and were surprised and pleased how adequate it was for vegan lunch! Landing was smooth and gate exit was easy
My seat and tray were filthy. Someone’s used straw was in the seat pocket and there were coffee stains and food crumbs on the tray table
On time, good boarding process very quick. Clean planes. Planes are tight, not much leg room ( i am only 5'8"). Some attendants are moving through aisles fiercely and pushing passengers. Got yelled for a tiny man bag that it is an extra personal tem ( size of a wallet) Wi-Fi on the plane does not work well with android phones.
I didn’t go, and can’t use a no refundable ticket.
good food and service and the seats were much better than anything comparable provided by US airlines. The entire experience was light years better than flying with a US company.
On time departure and early arrival giving more than ample time for connecting flight.
Flights were on time, easy boarding, comfort, flight was smooth.... Best travel experience I have ever had
I appreciate the staff who allowed me to board though I arrived a little late! Regarding the assigned seating, I had booked my flight before this change and wasn't aware of the change at the time, and so I didn't select a seat at booking as I didn't realize it was relevant. Better communication about the change would have been helpful for preparing.
Flight attendants very hospitable and friendly. Pilot flew a smooth take off and landing.
Paid for premium extra leg room but the bin space for rows 1-3 had to go in rows 4-6 and 4-6 had to go to 7-9 because flight attendants have snacks and their luggage upfront. So we pay extra to have to fight thru traffic to get our bags. Only 2nd day of new seating so hope they fix this.
WIFI was great. My selection for seating is an aisle, but during my trip, I never had an aisle seat. If we can get that corrected, I will be thrilled. No snack or drink on this flight.
WIFI was great. My selection for seating is an aisle, but during my trip, I never had an aisle seat. If we can get that corrected, I will be thrilled.
The wifi on the plane is great. The only issue that I have is that I prefer an aisle seat and on my trips this week, I was either in the middle or window. If we can work to secure aisle seating, I will be thrilled. Nice trip.
All good except once again bags took an hour at Midway Airport Happens all the time. Ridiculous
Everything went smoothly and we even arrived a little bit early.
Great vacation. Can't wait till next year for another one.
Great flight but super high price. Glad it was a business trip and not personal
I didn't take this flight. I changed the flight. Why am I getting surveys and notifications on flights that I change. Seems like a defect with Kayak.
Delta One is extraordinary. I fly business when somebody hires me. I just wonder why there is such a chasm between business class and the insanely inhumane and nonsensical coach. The seats are not large enough to fit even my tiny wife. We fly 10% of what we did because we don’t want to pay 5-10 k but for $400 it’s unbearable. It seems like the accountants took over and made stupid decisions. Screw in 20 extra seats and make it so unbearable that people fly 90% less. Just put the damn price up and put some proper chairs in. But business, yay.
Timing, quality of service, promptness and courtesy of the staff
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
delta last minute gave me a boarding pass for a different flight with no confirmation that they were changing it
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
Excellent flight and got us around tough weather. Only issue was seat TV did not work and crew tried to reboot.
Very large passenger too space from my own seat. Arm board couldn’t be lowered because of his size. It wads very uncomfortable trip, as the flight was full couldn’t move anywhere having back pain because of the position in which I was the entire flight.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
Very convenient considering that is a non-stop flight, but the Aeromexico still has old model planes, so the entertainment was very poor and the space for carry-on luggage was very limited.
Not being stranded in Chicago for her airport to 11:30 tomorrow morning the 3rd
the whole trip was smooth, and as comfortable as flying is these days. flight crew was friendly and very courteous and helpful.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
Great other than a couple very drunk guys that for a while kept bumping my seat from behind. The staff did their best to control them. Even refused serving them alcohol and allowed the gal sitting next to them to move.
The attendant on board was amazing. She should be doing business/first international long haul.
The boarding was cumbersome. The staff was not aligned. They called group 1 but then the agent said no. Then they called group 1 again but still would not board us. Then they called group 2 and they all came up and still hadn’t started boarding. Then someone came from the plane and said why is no one coming? And the agent said bc i thought not yet and she said I said over the walkie talkie to send the passengers down? What was not clear about that? Also, onboard, the crew gave announcements very ironic/authoritative, and in first class they gave us a cheesebox. My expectations based on competition airlines, is a warm meal. A little underwhelming.
I was fully checked in the prior night and i was unchecked and then didn’t have a seat when I boarded. Instead of an aisle seat, I was out in the middle seat of the very last row of the plane.
In overall it was a good experience, the only down point was that the entertainment screen was working properly.
This Japanese airline provides great service and very helpful in assisting their passengers.
Good crew. Boarding delays. Almost two hours wait for the bags in DC.
The screens were inoperable for movies and such, but everything else was just fine
For a 5 1/2 hour flite i considered the "business class" to be subpar. The seats were just ok, no amenities, really nothing more than a long domestic flight. Frankly disappointed.
Delayed an hour due to operational issues. Minimal apologies or care for the significant inconvenience caused. Landed at nearly 1am and they still couldn’t find ground staff to get us off the plane promptly.
The app doesn't update with a gate number even when you are on the plane. The in flight food is only snacks. The charging ports on the seats are old, only for USB A when most devices today use USB C. This should be made known to customers.
This was one of the most frustrating travel experiences I've had to date. I had changed my flight day of to this one as it was slated to depart on time. It ended up being so delayed that my original flight took off before this one did. The boarding process began but eventually stopped and everyone had to get off the plane as a problem was identified. The person at the front desk just tried to laugh it off as if this wasn't already a huge inconvenience. From there, we eventually got to board only to sit at the gate for an additional hour because of some additional issue. This was extremely frustrating and caused a lot of stress.
Flight from CHI to PVD was delayed by over 20 hours.
Update to handle the delay was very bad, crews no smiles or welcome or thanks. Don’t care attitude
It would be nice to have some low carb options in the snacks.
I was trying to take 2 one and a half hour one way trips and I experienced almost 20 delays over the course of those two trips. Only a few of them were due to weather the rest was disorganization
Crew was clearly not loving their jobs at any point of the entire trip. Flight back from Mexico, I asked if they had food for sale for the 2.5+hr flight and they did not have any. The business class trip to Mexico also had noted that the catering company forgot to load food. The last leg of trip back had a similarly unhappy crew, a broken toilet, and my seat was broken (reclining would not lock which made landing a crossfit like event). This was a bad week for AA.
