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— Washington
Jan 1 — Jan 81
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Good to know

Low season

January

High season

July

Cheapest flight

$31

Average price round-trip

$583

Good deal round-trip

$92

Good deal one-way

$51
Best time to beat the crowds with an average 7% drop in price.
Most popular time to fly with an average 28% increase in price.
Flight from Phoenix Sky Harbor Intl to Seattle/Tacoma Intl
(avg. price over the last 2 weeks)
or less
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FAQs for booking flights from North America to Washington

Top 5 airlines serving from North America to Washington

Scores according to KAYAK customer reviews
8.3
Alaska AirlinesOverall score based on 31853 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.8Entertainment
7.8Food
Airline reviews

After 3 gate changes & 1 hour delay my flight from SFO to Seattle took off. Initially cabin was quite warmer, later chilly. Staff cordial. I know the times are challenging for the airline industry. Please keep your passengers INFORMED, texts are helpful

Read more about Alaska Airlines

After 3 gate changes & 1 hour delay my flight from SFO to Seattle took off. Initially cabin was quite warmer, later chilly. Staff cordial. I know the times are challenging for the airline industry. Please keep your passengers INFORMED, texts are helpful

Delays every part of the way. Not due to weather. - gate not ready upon arrival - headsets not working on ground - 3rd flight attendant not in. My last flight to Alaska was delayed repeatedly too. I think I need to switch regular airlines.

No internet

Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."
Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."
Pros: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."
Cons: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."
Pros: "The pilot went around to passengers and apologized foe delay."
Cons: "3 plus hours of delay????"
Pros: "The seats were good and we boarded quickly"
Cons: "No entertainment or snacks"
Pros: "Lots of movies to watch."
Cons: "Flight was delayed. Seats lacked lumbar support."
Pros: "Friendly"
Cons: "Flight was delayed. Bag damaged"
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Cons: "Nothing"
Cons: "the new saver fare option sucks, it makes travel more stressful and very undignified"
Pros: "Free movies and WiFi, comfy seats"
Pros: "Smooth ride"
Cons: "Left a little late so our flight was a bit late landing in return"
Pros: "The in-flight entertainment was great."
Cons: "Not sure how much control the pilot has over turbulence but it’s pretty rocky and his landing was terrible. my flight attendant I cannot remember her name , Was an older lady with red hair she was very rude did not care for her very much."
Pros: "Great entertainment system, great selection of movies. Comfortable and well kept up plane."
Cons: "Controls for entertainment system were often broken. Flight boarded late. Few vegan snacks available."
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "Free prosecco"
Cons: "Took an hour to leave"
Pros: "Arriving at destination"
Cons: "The flight was delayed 90 minutes and there was very little communication regarding why. It would have been less frustrating if we knew the reason for the delay."
Pros: "There is nothing about this flight that my girlfriend and I liked. This was the worst experience with an airline either of us have ever experienced."
Cons: "We didn't like that we were delayed so long that we missed our connecting flight. We were delayed upwards of 3.5 hours and watched a flight going to the same place that was supposed depart 1 hour after us, and it left 30 minutes before us."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "Terminal 2 in SF is great...whole vibe plus food and seating options are top top...SeaTac needs to up their game feels makes it feels like a food court at a subpar mall."
Cons: "Wish there was in seat inflight entertainment like Virgin America."
Pros: "Nothing to complain about. It was comfortable."
Pros: "On time, efficient boarding."
Cons: "During flight, the flight attendant would not fill my travel coffee mug with coffee. It seems about 50/50. Sometimes they fill it up, other times they do not. I wish it was more reliable, one way or the other."
Pros: "No flight delays"
Cons: "I was rerouted at the last minute to another airport. Late taking off. No food on board. They were sold out on another flight."
Cons: "Airport was switched from SFO to OAK and I was given 4 hours notice. Ridiculous"
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Cons: "nothing"
Pros: "Polite, if overworked, staff. Seating on the new 900-model airplanes is pretty good. Really like that a passenger can sign up for a seat at no extra cost as the time of the booking. Do not change this! Really like that staff get families and wheel-chair bound folks on board first. I fit into neither of these categories, but it is the right thing to do."
Cons: "Boarding inefficient; only one person to take tickets as passengers are trying to board the plane. Why not have 2? One Alaska Air person on each side of the runway. One hour delay on return flight. Potentially it could have been another 3 hours. And the plane would have flown in to Oakland or San Jose, not SFO as scheduled. At first the passengers were not told why. Later the crew told us that it was due to fires in No. California and that instrument landings were being required at SFO which meant longer times. With so many Americans traveling these days, provide more seating. Even folding chairs or fold-down seating along the windows would be helpful. Provide more outlets to charge electronic gear while waiting. For faster plane loading, recommend line up by rows such as, yes that one, Southwest does. 900-model airplanes: Lighting is lousy. Fold-down trays cannot be pulled closer to the seat :-("
Pros: "Everything"
Cons: "Nothing"
Pros: "Friendliness was nice but generic"
Cons: "Hard seats in coach and you have to pay to use a mobile pad to view their entertainment. my opinion they should upgrade their seats like Virgin that they just acquired and take a que from a stellar airline."
Pros: "Same as before."
Cons: "We had to take a bus to our airplane. It took off a full hour late and it seemed mostly due to horrendously slow gate operations"
Pros: "the ease of booking"
Pros: "Excellent service. I would fly this airline again!"
Pros: "Quick boarding, large overhead bin for storage, comfortable seat and headrest, convenient outlet for charging and great leg room. The flight was short, 1 1/2 hour so just drinks other wise you can purchase food. Crew were friendly and clean bathroom."
Cons: "Wish they include a better snack like nuts instead of a cookie, otherwise I would definitely fly them again."
Pros: "Medical emergency on board, crew kept calm. Luckily there was a doctor on the flight, he and the crew attended to the passenger. Reassuring to see such a professional team."
Cons: "N/A"
Pros: "Always the best service"
Pros: "The cabin was miserably hot"
Pros: "My flight was delayed by two hours, but I got to go on the earlier flight (that left at my original time), and they even gave me a Premium seat!"
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Cons: "needed more water"
Pros: "Everything"
Cons: "Everything"
Pros: "More comfortable than i thought it would be. Very friendly crew."
Cons: "My luggage is missing. :("
Cons: "Crew does not communicate well. Customer service is very poor."
Pros: "Alaska airline staff very friendly"
Cons: "4 out of the 4 flights were delayed"
Pros: "Play more Christmas carol during Christmas season"
Pros: "Once we were in the air it was fine. But lots of problems before - see following."
Cons: "This flight was very confusing and flow of information was poorly managed. I got an email about 3 hours before takeoff that the flight was cancelled, then another that it was reinstated. Then when I called to speak to an agent I was told it moved from one airport to another in a nearby area. There was a free shuttle from the original airport but I elected to take a taxi since it would be quicker and there wasn't much notice. So I made it to the new airport on time but those who came via shuttle took ages, delaying the rest of the passengers. Taxis should have been guaranteed covered for everyone so that we could have departed on time, which impacted on everyone's day. And the flow of information could be much more accurate and streamlined in the run up to departure instead of constantly being changed. It was very confusing."
Cons: "I'm still waiting to board FIVE hours delayed."
Cons: "they lost my partner's luggage by our last stop"
Pros: "Gina at Seattle Customer Service managed to get my on a flight back to my original Oregon location when it became evident that they couldn't get me to San Francisco as booked and I missed my appointments there."
Cons: "I never made it to San Francisco. After starting in Eugene they sent me to Seattle instead of Portland where I was way-laid for 5 and 1/2 hours Alaska posted a crew based delay on my flight to PDX and booked me on a flight an hour later to Seattle where I was going to have a 3 hour layover. The connecting flight was then delayed another 2 and 1/2 hours. I missed both my appointments in San Francisco and never made it to SFO. Also, they never sent me an SMS or email alert to the changes. The agent also had me wait at the wrong gate in Eugene. And they couldn't get me on any other flights to my original destination. I will reschedule my appointments in San Francisco and I will definitely be taking American Airlines or United Airlines."

Mint class is the best business class available for national flights

Complete disregard of customer experience, flight was cancelled and no solution that resembled what we planned was provided. The semblance of an option that suited their goal (JetBlue) was pushed on passengers who may have not had the option but to accept it. A cheaper option as far as airlines does not come with any perks (descent customer experience efforts) it would seem, JETBLUE—-a mistake I will not make again.

Other than that it was late everything else was good

Really Pathetic experience

Arrived 4 hours later. No explanation. All messy

Cons: "2 hr delay"
Pros: "I love JetBlue! Roomy, well-appointed, great amenities and clean."
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "The crew is friendly & attentive. Reason I choose JetBlue."
Cons: "Baby’s on board -_-"
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Mint seating and service is excellent."
Cons: "Leaving on time. We got in at 4 AM."
Cons: "Would like JB to provide reading material."
Pros: "The crew was super friendly!"
Cons: "More food / food more frequently"
Pros: "Yes"
Cons: "Boarding pass on phone text"
Pros: "Everything"
Cons: "Nothing"
Cons: "My daughters video screen didn’t work."
Pros: "They have hot towels and unlimited snacks"
Cons: "The crew on this particular flight was rude and one flight attendant in particular waddled so her hips hit everyone on the aisle seats and I'm not here to bump and grind with middle aged women. The inflight entertainment kept having issues and it was turbulent for most of the flight."
Pros: "Excellent flight attendants extremely helpful to make you comfortable"
Pros: "Courtesy and service"
Pros: "The Halloween treats"
Pros: "The flight was on time. Fly-fi was available"
Cons: "Tv/ entertainment system was flickering intermittently"
Pros: "We arrived at the airport early because we had to check out of our Hotel at 11 AM with luggage and no car, so we headed to the airport knowing there would be a 5 hours delay. Okay, we will have lunch, read a bit and we will get through this 5 hours.Then 2 hours later, we learned the flight was delayed another 3.5 hours. So almost 9 hours later, we finally flew out. $70.00 in meals plus checking our luggage for $25.00 each suitcase added up. Others were offered free checking of luggage due to limited overhead storage. Only learned of a free "snack pack" to give us some food after other passengers told us of it. It was not advertised. The plane ride was nice with a free drink and potato chip plus a free movie. We noticed that our plane was not full. We were told our plane was sent to New Mexico (State) were a plane was canceled. So, I ask why is our plane being canceled to assist another plane in New Mexico at our expense? Why were they not impacted and we were?"
Cons: "We arrived at the airport early because we had to check out of our Hotel at 11 AM with luggage and no car, so we headed to the airport knowing there would be a 5 hours delay. Okay we will have lunch, read a bit and we will get through this 5 hours.Then 2 hours later, we learned the flight was delayed nearly another 4 hours. So almost 9 hours later, we finally flew out. $70.00 in meals plus checking our luggage for $25.00 each suitcase added up. Later others were offered free checking of luggage due to limited overhead storage. Only learned of a free "snack pack" to give us some food after other passengers told us of it. It was not advertised. After backing out, the plane returned due to a passenger getting onto the wrong flight. There was a guy who was supposed to be on another flight or something. How can this happen? Again another 25 minute delay. The plane ride was nice with a free drink and potato chips plus a free TV/movies. We noticed that our plane was not full. We were told our original plane was sent to New Mexico (State) were a plane was canceled. So, I ask why is our plane being canceled to assist another plane in New Mexico State at our expense? Why were they not impacted and we were? A couple was flying to Seattle to "Be with their dying son" and there was an urgency. They too had to wait nearly 4 hours more. Was the flight from New Mexico was on time? SHAME SHAME SHAME."
Cons: "delays, crying children and sniffling sneezing passengers. Restroom was dirty."
Cons: "Delays, changed departure gates. Getting used to this on most airlines these days. Was hoping JetBlue"
Pros: "Seamless n easy"
Cons: "Delay issues"
Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."
Cons: "In flight entertainment wasn’t working correctly"
Pros: "Crew was great and flight was mostly comfortable for a plane"
Cons: "We were delayed 3 hours (supposed to leave at 7:45 didn’t leave till after 10:30) because a food truck (food only for first class/paying customers of course) broke down right next to the plane and they had to tow it like, an extra yard away from the plane. I wish I got money back or something because I had to pay for extra transportation to get home... Maybe if I had gotten some actual food instead of just snacks and a water it would have been okay, but no."
Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."
Cons: "Delayed"
Pros: "friendly crew, smooth flight."
Cons: "My headphone didn't work in the sound Port"
Pros: "Everything"
Cons: "Nothing"
Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"
Pros: "Leg room, cheerful crew"
Pros: "Selection of salty snacks"
Cons: "Infrequent food/water service Only a few movies - not on-demand Seats were uncomfortable - plenty of legroom but not good back support"
Pros: "Crew was great. They were upbeat, helpful and efficient. I also love all the room you get in a coach seat."
Cons: "Nothing"
Pros: "The terminal"
Pros: "Comfort"
Pros: "Service, equipment, timeliness were great."
Cons: "WiFi was so slow my email wouldn’t load. Wish for decent food on a five hour flight."
Pros: "Nothing"
Cons: "The delay and the boiling frog approach to delay notifications."
Pros: "Friendly, capable attendants, smooth & efficient boarding process. A couple decent free snack options. Due to it being an older plane, leg room is decent."
Cons: "This and it’s return flight (back to back with a red-eye) are on an older plane without charging ports for all the devices we have nowadays. Makes it difficult to get a full charge to last for the 6 hour flight. Could have used another round of beverage offerings as the air is so dry and warm. Other than that nothing really to complain about!"
Pros: "Leg room was good."
Cons: "$5 for the use of a pillow. Boarding was a little confusing"
Pros: "Service was great, smooth landing. Great songs and communication by pilot and captain"
Cons: "None"
Pros: "Attentive CREW and proactive."
Pros: "Smooth boarding process. Terrific crew."
Pros: "Everything."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Pros: "Customer service and seat space."
Cons: "Food could have been better"

Excellent service from the flight crew and flight attendants; modern / updated interior and seats.

Cons: "Had unknown jump grade to much better seats No explanation given Too bad it wasn’t on a 6 hour flight"
Pros: "Cleanliness. Safety. Friendly."
Pros: "Yes"
Cons: "Delightful experience except at SFO checkin."
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to do about that..."
Cons: "Got delayed"
Pros: "The crew was very nice"
Cons: "Everything else"
Cons: "Aircraft was too warm. Needed more air!"
Cons: "Food"
Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Cons: "everything"
Pros: "New plane with good features. I was very comfortable."
Pros: "Crew could have been better."
Cons: "Connection at Schiphol often tricky;"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Pros: "Quick boarding"
Cons: "More water offered by crew"
Pros: "On time, smooth take off and landing."
Pros: "The Delta crew was great."
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Cons: "Great"
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "Free food. Extra room."
Cons: "Waiting on runway"
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Had the whole Comfort section to myself!"
Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Loved how close the gates were"
Cons: "Nothing"
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "Nice flight attendants on this flight."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "The t.v. 's at each seat"
Cons: "Nothing"
Pros: "Delayed 2 hrs"
Pros: "Excellent crew and comfortable flight"
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Wonderful flight attendants"
Cons: "nothing"
Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."

The three and a half hour flight had biscuits and drinks. However, no meals were served. I recommend bringing your own snack or food.

Boarding the plane was not organized, that could have been better. Staff was friendly on the flight.

Flight was on time. The pilot kept the temperature comfortable and was very communicative about turbulence.

American is always excellent! I never have problems and everyone is nice

Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent

Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight.

Pros: "The prices were low and the crew was great. A lot of entertainment options, also!"
Cons: "Boarding was rather disorganized"
Cons: "It was a six hour flight. It would have been great if they Offered a second drink."
Pros: "."
Cons: "Plane was too hot!! Ac nor working !"
Pros: "The crew was awesome and boarding was quick"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "The entertainment was good with WiFi that worked well"
Cons: "The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it"
Cons: "Weather related, mostly, so not AA’s fault"
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "One nickel hostess"
Cons: "PAID FR UPGRADDED SESTS AND THEY WETE GIVEN TO LATE ARRIVALS."
Pros: "Other passengers"
Cons: "It was terribly hot and the attendants didn’t serve us regularly. The skipped us when we wanted cold water:"
Pros: "The flight crew was nice. They kept us well hydrated."
Cons: "I expected more from the in-flight entertainment on a 6 hour flight. If I had known I would have brought my own tablet and watched the free in-flight movies that were offered via free Wi-Fi."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "The fight was not over crowded."
Pros: "seating assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "Everyone was courteous and professional"
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Cons: "Everything was great"
Pros: "Only good thing about the flight is the price."
Cons: "I do not like the two hour delay, after a hour maybe consider getting another plane."
Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Cons: "The worst flight attendant I have ever seen."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "close it!"
Pros: "Long walk and less than an hour. Very difficult for senior. No assistan e available."
Cons: "The pain from carrying bag between gates"
Pros: "Delayed"
Cons: "Longer flights should have screens in the headrests"
Cons: "Bad as above"
Cons: "Going through immigration in Dallas is a disaster. The wait is eternal. None-US passengers seemed to get processed faster."
Pros: "Crew was lovely"
Cons: "1 hour late"
Pros: "Chairs were very comfy and wider than some airlines."
Cons: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."
Pros: "left and arrived on time. helpful staff. no glitches. reasonably comfortable."
Cons: "i did not rate food and entertainment because i did not partake."
Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"
Pros: "I did not like have to stay in a hotel room when I could be sleeping in my room I'm on medication I don't even have my medicine with me because American Airlines had engine trouble in Dallas we went back to the Terminal 3 times before they ever got it fixed slit throat me late getting into Seattle and I missed the flight to Yakima I don't feel that this was my fault I didn't nothing to delay the airplanes and I walked as fast as I could to the terminal on in Seattle so I didn't have such a pleasure to little trip but your airline get put me up in a hotel but it's still not does not change the fact I have my blood pressure medicine and about 10 other medications but my blood pressure is the biggest and I will think twice before I fly Alaska Airlines again"
Pros: "I got home"
Cons: "No tvs"
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Pros: "From Seattle to DFW, we had the best flight! Brand new plane with individual entertainment screens!"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Cons: "Friendlier service."
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Cons: "nothing"
Pros: "Brand new plane"
Cons: "Didn't get much refreshment"
Pros: "Excellent customer service! Both customer care clients were extremely helpful"
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "Crew"
Cons: "Comfort of seats. Too close together."
Pros: "Crew we're very friendly and helpful"
Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
Cons: "In Osaka I was not able to get a boarding pass for this last leg. In SF United and Air China were both not able to give me a boarding pass because I was not listed in their system. I have no idea why. Very frustrating."
Pros: "Bathroom was clean and nice"
Cons: "The flight staff was rude, the wrong gas was put in the plane causing a delay, I missed my connection because of this where they wrote it was delayed because "it was snowing in Savannah" which was a blatant lie, but made it so they did not have to help me in any way since their delay was "weather" related. They could not get my to my destination until noon the next day which forced me to buy a new flight on Alaska air. My flight on Alaska was absolutely fantastic and I regret ever buying any United flight and will not in the future."
Pros: "Good flight"
Cons: "Chairs hard"
Pros: "Great rate easy to book & accurate"
Cons: "Delays"
Pros: "Free entertainment!"
Cons: "Nothing!"
Cons: "My seat had garbage on the seat, on the floor and in the front pocket"
Cons: "Again board from back to front....would have been nice to know to bring headfones with me so I could have watched a movie in my device, usually they play a movie for all."
Pros: "Zerozero"
Cons: "Zero"
Pros: "Nothing"
Cons: "No entertainment"
Pros: "Nothing"
Cons: "Worst airline and customer service in the world."
Pros: "Delay"
Cons: "Delays"
Pros: "Nothing."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"
Pros: "I liked how there were some (very few) staff that were friendly and helpful. They somewhat eased the nightmare a bit"
Cons: "There were so many delays that could've easily been avoided. To make matters worse there were two United attendants at the gate hastling every passenger preboarding. The two women were so rude and confrontational. Then I board the plane that I had to be rebooked on because of the delays I missed my connection .. and didn't even get the seat I chose. A woman sat in my seat and refused to move, leaving me with a middle seat next to a lady who was so mean. She kept making rude comments to me throughout my 5 hour flight, and proceeded to get intoxicated. I didn't get home till almost midnight..when I should've been home by 9."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Cons: "Narrowness of seating."
Pros: "On schedule"
Cons: "Long delay"
Pros: "Anan hour delay!"
Pros: "Friendly captain!"
Cons: "Legs cramped"
Pros: "Cheap fare"
Cons: "Nothing"
Pros: "Airport not crowded. Efficient boarding!"
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "The cabin was too hot."
Pros: "Loved the attentive flight personnel. We were early. Plane was very clean."
Pros: "Very nice experience"
Cons: "Both flights were delayed /"
Pros: "United flight and crew were very good."
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."
Pros: "I thought the newer model 737 with the ambient lighting and redesigned overhead compartments gives the plane a less claustrophobic feel. The pilots did a great job navigating through potential turbulence and the flight crew was attentive and on point. A better experience than the crew on the flight from Seattle to Houston four days before. It is my understanding that Continental crews remained intact upon the merge and my assumption was this was a Continental crew versus the United crew that was not as good."
Cons: "The boarding process with the arbitrary assignment of boarding group 5 giving us no chance to bring our one bag on the plane. There is no real enforcement of the carton policies of these airlines which makes it frustrating for those who follow the rule only to be punished and forced to check the bag and go through baggage claim."
Pros: "Our names are Steve and Jan Hovde if you have any other questions about our flight concerns. We can be reached by phone at 360-332-8414. We did not call FAA, but still very much a concern. We have flown United other times and many other airlines and many Boeing 737's...we noticed other passengers looking at each other because of the clunking and growling sounds."
Cons: "most important I vowed I would try and call FAA about safety concerns with the plane. Mechanical noises prior to take off , during flight(right fan whine) - could hear it when started engines in SF., Some loud clunking at take off bringing in landing wheels and again letting down for landing in Seattle. When plane came to stop at the gate, again some noises we have never heard before on 737's. Please check out that plane more closely. Part of our concern is that Pilot mentioned before take off that they had problems with scheduled 737 and they needed extra time to locate another 737 that could be used(Why our take off was rescheduled twice and different gate)......it seemed that one that had been mothballed may have been brought out to use......We did mention some of this tactfully to stewardess' standing near exit when we got off the plane(She seemed surprised and wondered what we were talking about. We were so thankful we made it. We just figured that flight crew would be tracking these odd noises and pass along to captain if he couldn't hear."
Cons: "Have to pay to watch tv or movies? Its not the 90s anymore"
Cons: "The difference in entertainment options between different United flights is frustrating. Unlike some flights, which offer a bunch of free movies and shows you can watch on your phone or tablet, this flight offered a small selection of movies I could pay $8 for access to, which started at pre-determined times so you might pay for them and not even be able to catch the movie from the beginning. My original flight offered an outlet to charge my phone and a fairly large selection of free movies, so I watched 3 movies and the time went by quickly. My return flight did have an outlet, but I didn't want to pay for a bad selection of movies that I couldn't pause or start from the beginning, so it felt like a much longer flight."
Cons: "Having to pay for Internet sucks"
Pros: "all"
Pros: "Flight was on time and very smooth. People were very nice and friendly."
Cons: "N/a"
Cons: "No room in the seating, nor in the overhead."

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