Which airlines have a flexible cancellation policy for flights from North America to West Virginia due to COVID-19?

Delta, Korean Air and Aeromexico have all waived their change and cancellation fees on flights from North America to West Virginia. Confirm policies on booking site.

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What is the Hacker Fare option on flights from North America to West Virginia?

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Low season	January
High season	June
Cheapest flight	$37
Average price round-trip	$1,075
Good deal round-trip	$98
Good deal one-way	$59

Best time to beat the crowds with an average 6% drop in price.

Most popular time to fly with an average 18% increase in price.

Flight from Orlando to Charleston Yeager

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7.9

DeltaOverall score based on 31907 reviews

8.1Boarding

7.8Comfort

8.5Crew

7.8Entertainment

7.5Food

Airline reviews

Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"

Cons: "N/A"

Read more about Delta

Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"

Cons: "N/A"

Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"

Cons: "Crew"

Pros: "The crew was helpful."

Cons: "The comfort of the seat could be better."

Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."

Cons: "Superb service on board and at kiosk!"

Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"

Pros: "Fast boarding, quick flight, friendly attendants."

Cons: "Excellent"

Pros: "Clean Washrooms"

Cons: "N A"

Pros: "It was delayed"

Pros: "The ctew was awesome, super sweet and very acomodating"

Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"

Pros: "The crew was great"

Cons: "No video screens, the choice of snacks is very weak"

Pros: "luggage was there when I got off the plane."

Pros: "great trip and crew"

Pros: "Seat was comfortable"

Cons: "Could have been a little cooler- was stuffy"

Cons: "Gave confusing instructions on transfer"

Pros: "Food was decent and crew were nice enough"

Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"

Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"

Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."

Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."

Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Pros: "What I liked was getting to my house."

Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."

Pros: "I like that I was able to request a window seat and was obliged to get another one."

Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."

Pros: "Efficient boarding"

Pros: "Left on time all went well in Atlanta"

Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."

Pros: "Nice equipment for the ride and pleasant staff"

Pros: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."

Cons: "Nothing"

Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."

Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."

Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."

Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."

Pros: "Quick and easy boarding. Quick flight"

Cons: "Audio entertainment quite limited"

Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"

Pros: "short"

Cons: "ok"

Pros: "They have great and friend staff."

Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."

Pros: "Staff were friendly and worked hard."

Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."

Pros: "Free WiFi"

Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."

Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"

Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"

Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"

Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."

Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."

Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."

Pros: "Nothing."

Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."

Pros: "They arrived on schedule."

Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."

Pros: "Plane was clean. Hotel due to missing connection was nice."

Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."

Pros: "The crew was friendly and accommodating, and service was good"

Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."

Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."

Pros: "Movies"

Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"

Pros: "Entertainment is now free."

Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."

Pros: "Clean plane, good service. on time departure, early arrival."

Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."

Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."

Cons: "A flying chicken bus. The air conditioning was really loud."

Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."

Pros: "in-flight experience was great delta comfort seats crew was wonderful"

Cons: "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."

The flight left a little late, so I had a little anxiety when we landed, but it all worked out fine.

Super expensive cross country business flight and the chairs barely reclined, no tv or entertainment offered and the food was particularly bad. Was basically coach!

Good job

You should have a button for "not applicable" as there was no food or entertainment on this flight.!

2 hrs delayed

It was comfortable and organized.

Pros: "Good services"

Cons: "Some of the crew. Eapecially first class was slow and poor at communicating"

Pros: "Nothing"

Cons: "Everything"

Cons: "They need to stop selling the flights at full capacity"

Pros: "Nothing"

Cons: "Boarding process"

Pros: "Everything was great"

Cons: "Nothing"

Pros: "All good"

Cons: "Delay was too long - thanks. The weather was cleared but still delay for no reason."

Pros: "We left early and arrived early. Smooth flight."

Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."

Pros: "Boarding was on time, and landing was smooth."

Cons: "No entertainment."

Pros: "We took off on time and landed about 45 minutes early. That was great"

Cons: "My bags were lost and didn't arrive in New York with. They were not delivered until 1am that night."

Pros: "How fast they had us in the air (5 min early)."

Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."

Pros: "Pleasant and helpful staff"

Pros: "the staff was great from check in at the airport until I landed"

Cons: "I wish the snacks were heathy like dried fruit and nuts"

Pros: "They are always nice and considerate after 4+ years flying constantly. They rate #1"

Cons: "No complaints"

Pros: "Short flight."

Cons: "Boarding agents could use some customer service training."

Cons: "It was terrible. definitly not up to the standards of a first class fare."

Pros: "....on time ..."

Cons: ".... all good..."

Cons: "The flight was late"

Pros: "VEry good Cabin crew and the plane was reasonable new"

Pros: "The dinner was good. The crew were great."

Cons: "It was the worst seat I have ever had."

Pros: "The AA counter agent was very helpful in changing my flight?"

Pros: "Over a hour late"

Cons: "Over a hour late"

Pros: "Food and entertainment was excellent"

Cons: "One checked bag was delayed in arrival"

Pros: "Inflight entertainment was awesome."

Cons: "American Airlines is continually delaying flights. Impossible to actually plan around."

Pros: "It was uneventful and nobody got aggressive or put hands on my."

Cons: "No free meal was served."

Pros: "Smooth flight on snowy day"

Cons: "Delayed. Missed Connecting Flight."

Pros: "Safety"

Pros: "La atención"

Cons: "Nada"

Cons: "Everything was just perfect .. on time , friendly faces, great attitudes, very helpful . The fight was wonderful ."

Cons: "No gluten free snacks"

Cons: "Not allowed single single baggage,"

Pros: "Everything was perfect from the boring to me getting off the plane"

Cons: "nothing wrong"

Pros: "The blanket and pillow, good selection of movies."

Cons: "Maybe the food quality could have been better"

Pros: "The passengers"

Cons: "A/c was broken"

Pros: "Respesv your promise for the bording time"

Cons: "When the crew bothering me"

Pros: "Everything was great"

Cons: "I like everything"

Pros: "Timeliness"

Pros: "Very professional"

Cons: "We didn't leave on time"

Cons: "They overbooked the plane and the customers used the overhead compartments for very small items; such as bags and briefcases which made the overhead fill quickly."

Pros: "Ease of access. Hospitality."

Cons: "Food"

Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"

Pros: "everything"

Cons: "nono"

Pros: "Airline crew did everything to keep us comfortable during the flight"

Cons: "Na"

Pros: "What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!"

Cons: "See above!"

Pros: "Nothing"

Cons: "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"

Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."

Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."

Pros: "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."

Cons: "The flight was delayed and we were not given any information about what was going on."

Pros: "NOTHING"

Cons: "I was not allowed on the flight despite spending two weeks planning and calling and organizing to get my emotional support animal onto the plane. After booking everything on the advice of airlines and agents they all gave me blatantly incorrect information and after admitting they were in the wrong would still do nothing because apparently nobody is responsible when I booked through an online agent (also done on the advice of lufthansa). I will be making sure someone provide compensation and takes responsibility for the monetary, emotional and time consuming disaster that has transpired. Thank you for nothing."

Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."

Pros: "Decent flight, can’t complain, pretty much empty."

Cons: "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."

Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"

Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."

Pros: "Entertainment and leg room brilliant!"

Cons: "Good was disgusting"

Pros: "The crew on the flight was very nice and I like that they fed us multiple times."

Cons: "When at the boarding gate, the staff forced me to check my carry on because they said it was “too big”. But I was on a flight before hand that was much smaller and it fit in the overhead space there. When I try to tell them that it fit in the last plane and I fit it in the example been, they still made me check it. I believe they just picked me out for no reason. It was ridiculous and the lady was very rude. The crew on the flight was very nice and I like that they fed us multiple times. Also, the flight was very cold. Even with the blanket and cardigan, we could never get warm."

Pros: "The flight attendant was nice and helpful."

Cons: "There was not much legroom. Especially when the person in front of you reclines. The menu stated they had craft beers. They did not. The Entertainment system is very old. My iPhone 7 has a larger and better quality screen. Not to mention it is based on channels like a TV so when you turn the channel it changes the already playing channels. At least Delta has large touch screens so you can choose what you want to watch and watch it from the beginning. The flight was late and one of our bags did not make it on the flight. We were happy it was on the next flight."

Pros: "Pleased with all"

Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."

Pros: "The flight attendants were polite, helpful and super patient with our kids."

Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."

Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."

Pros: "Fast time"

Pros: "Great crew."

Cons: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"

Pros: "Everything"

Cons: "Flight was full to capacity"

Pros: "This was a direct red eye flight to Madrid"

Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."

Pros: "Entertainment was good"

Cons: "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."

Cons: "I checked in my free bags with with my united access in the check-in counter, no issues. I stand in the gate line for Premier access and the gate crew lady asked me to go and pay for a carry on bag in a very loud voice and asked me to get out of premier access line. When I asked her to take a look at my premier access status, she said stop yelling. Then another man in a suit walks in and first word out of his mouth is not an apology, but a threatening "Don't yell". I just kept walking away from this unqualified person lest it goes out of control. United needs to do a lot better. Just because these gate crew people feel stressed out, they should not take on innocent travelers. Instead of putting a customer under a defensive position, they need to learn to respect the customer. United is training their crew in a wrong way.."

Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."

Pros: "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."

Pros: "Nothing again!!!"

Cons: "Having to fly to LHR to get home, even that flight was delayed. Typical United methinks."

Cons: "Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on."

Pros: "There was nothing I liked about the flight"

Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."

Cons: "Mechanical problems caused a delay in departure. United Airlines put us on another TWO flights to get us to our destination. Arrived almost eight hours after originally scheduled. Traveled across the ocean to witness and perform my niece's wedding ceremony. I am the priest who is marrying them and conducting the ceremony and the whole wedding was missed and ruined. All this travel for nothing. Very upset and dissatisfied that United airlines did not put us on a different airlines in order to ensure my timely arrival. No attempt was made to rectify the situation. This was not the itinerary I paid for! In my original schedule, I would have had plenty of time to arrive in Dublin, pick up my rental car, proceed to the hotel, get dressed, drive to the wedding site, and perform the ceremony. Because of my absence, the ceremony could not take place and everything is ruined. United Airlines could have at least offered some kind of monetary compensation or travel voucher to apologize for their mistakes. Will not travel with them again. Very very dissatisfied. Will make sure everyone knows how their issues affected my travel and tell others not to travel on United. What a terrible way to start our journey. This confirms the horrible reputation that United has earned in recent weeks in the media."

Pros: "That we arrived alive."

Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."

Pros: "Food was very good, almost restaurant-level. Wine selection was good as well"

Cons: "While on the plane at the gate, had to wait 20 mins for someone to hang my jacket (had to ask and the person came back 5 mins later) despite the fact that the attendant immediately checked on the guy next to me when he sat down, who apparently had status with United (attendant ignored me). I guess a $7,000 fare doesn't warrant special attention. I had to ask the same attendant for other items at times, but he'd forget and I'd have to ask someone else. Also, the seats were decent yet a bit crowded IMHO. I'm 5'10" and my feet were crammed up against the front of the space when fully reclined. The width of the seat area was a bit tight as well. Finally, they have 2 heads (toilets) that serve both the business class section ( maybe 50 people) as well as the front of economy. One of the pilots was waiting at the same time as me and agreed that it was a pretty questionable layout for the number of seats covered. All in all, not my favorite airline and nothing on this trip so far changed that view."

Pros: "The person sitting next to me...that were pleasant."

Cons: "That when I explained being hearing impaired the boarding attendant said my carry on needed to be checked. I didn't understand her and proceeded to the loading blank. Then when boarding the attendant informed me. I explained I checked my bag in the airport compartment tester and it was fine. I also asked the attendant at the counter. She confirmed it was fine. Still smiling until the snack pretzels were passed out. When I didn't hear the attendant's question, in spite of telling her I was hearing impaired, she threw her hand up rudely and just continued on to other customers. When boarding I watched orhers board with the same size bag as mine, and wondered if telling someone you can't hear gives them the right to inform you at the gate that your bag needs to be checked?"

Cons: "When all the passengers, who book the flight, cannot be accommodated, the airline should not allow booking for that flight. Having a ticket and a boarding pass to board my flight, I was still told (and was not asked if I would like to do this) to take another flight route, which would take me to my destination 5 hours later than my booking time. The complimentary vouchers is not always appreciated when the passenger is already exhausted from previous flughts, and then is told to spend additional time at the airports/flights just because the flight went overcapacity. I wish the flight staff had asked if anybody on the flight was willing to volunteer for a different flight, instead of just making the 4-5 passengers take this alternate route, all because of the overbooking. Also, the flight gate as mentioned on the boarding pass was not accurate, and the only way a passenger can come to know of the change, is if the passenger makes an effort to go verify this information. IMO, the airline should make an announcement, at the least, at the gate mentioned on the boarding pass that the gate has changed."

Pros: "I liked the new, immaculately clean plane that appeared to have more leg room between seats, which also appeared to recline more than my recent United Flights. Other rows appeared to be quite comfortable. I don't like the only flight options into Aquadilla to be so late at night. There is enough of a demand into and out of this airport to have at least a few daytime flights."

Cons: "After having changed my seat and choosing the last row, I realized that those seats had been squashed into the remaining space in the cabin. It did not allow for as much leg room as other seats and being the last row, the seats did not incline. My own fault for selecting this row however, I wish it had been mentioned when I made the selection. Also, the entertainment was only available through an APP on one's Smart Phone. This assumes everyone has a smart phone, the correct plan and the knowledge to use said app. Too much reliance on technology when the "old way" worked just fine for more customers. The Crew was fantastic......very accommodating without being over bearing."

Pros: "Was an easy flight and staff was pleasant and efficient"

Cons: "The gate crew stopped the last 40 people from bringing on their carry on bags... of course I was the first person of the 40. When I got on the plane... there were numerous EMPTY overhead bins and further, my bag would have fit comfortably under the even more space seat in front of me. I plan my travel carefully so I can bring on the plane. They were wrong for gate checking without asking the crew ON the plane. All 40 bags would have made it. BS. Flight delayed awaiting for another crew member. Snack was mixed bag of "stuff". Would prefer a choice of name brand snacks or nothing at all. Wifi should be free. What does it cost them?"

Pros: "I was allowed to get off the aircraft to collect a bag I left behind"

Pros: "Nothing"

Cons: "I am a school director and had a very important meeting, that's why I had to get to my country and I almost lost my job for losing my flight due to the airline's ineligibility. I did not like the fact that, I didn't know were to go because it was too crowded. every time I ask them to help me, they ether not answers or did not know what to tell me. Every one seen to be very confused. They have very bad costumers service. I even cut myself wile trying to put the bag into the square that they now have, to see if it can go into the airplane. I was very surprised that they didn't even excuse themselves for the inconvenient... this was a horrible experience... don't think I'll ever take this airline again. They have no organization."

Pros: "Little to add."

Cons: "The plane was delayed incoming. Then boarding was interminably long because of overbooking and no overhead room for luggage. It took precious time to load passengers 1 group at a time while bags were checked. Once airborne I saw I only had 10 minutes or less to make my connection in Newark, which I inevitably missed. Poorly scheduled. Many passengers missed connections. It would have been much quicker and easier to advise passengers to check bags at the gate BEFORE the plane arrived knowing it was overbooked. I'm very disappointed in how the entire boarding was handled given the time constraints."

Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"

Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"

Pros: "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."

Pros: "United wifi app allows you to watch some film and tv on demand, if you've downloaded the app in advance. Staff nice."

Cons: "Seatback screen the size of an original iPhone, possibly smaller - and no on-demand content to be viewed on it, the movies play when they play. Most TV series available on the app have only one episode. Overhead baggage bins are TINY. Most normal carry-ons won't fit at all in central bins, and some not in side ones either. Expect a fight over them if flight is busy. Large IFE box under every window seat in economy."

Pros: "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."

Cons: "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."

Pros: "Not much, except the fact that it could have been worse."

Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."

Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight."

Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland."

Pros: "Crew members were very helpful to my mum who was a disabled wheelchair passenger while on flight."

Cons: "After my mum reached her destination she was assisted outside of the plane and made her sit outside for more then 1 and 1/2 hour. She kept on asking for help as she was a wheelchair passenger but was no response. Finally after she called another passenger to go and ask for help for her somebody who was apparently on a higher position came and assisted my mum. Very very disappointed for the way she was handled as a wheelchair passenger. I had specifically called and had spoken about her attendance and was assured that she would be in good hands. Totally disappointed with the service."

Pros: "It wasn't over crowded."

Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("

Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"

Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."

Cons: "Waited too long for bags at baggage claim."

Cons: "I purchased a round trip trip to Orlando, my departing flight was delayed due to maintenance issues for almost 5 hours. I cancel my flight at the gate and took another flight with another airline. I emailed Frontier’s customer service that was told I would receive a confirmation email about my refund but I had not received anything, I also tried calling but I kept being disconnected. At the gate, they told me that this would not affect my return flight at all but IT did! I got an email saying I received a full refund 2 hrs before I was suppose to head to to airport to go back home. I immediately called & found out they canceled my ticket & the first person I spoke with wanted me to pay $160 to get back on the flight which I more than I paid for the round trip flight in the first place. I spoke with a manager and was able to get back on the flight for what I paid the first time. Which I’m still not happy about, I’m lucky I checked my email at all that day and realized what they did but still instead of enjoying my last day in Orlando I spend it dealing with this. The return flight was on time but I was seated next to a gentlemen who was a mix of cologne & BO and would not be still. To top it off after landing in Austin, we were stuck on the tarmac for 1hr and 20 minutes because the airplane at the gate we were going to was having some kind of maintenance issues. I’m never flying with Frontier again."

Pros: ".."

Cons: "The fact i got stranded."

Pros: "The flight was on time. No delay."

Pros: "Baggage made it with flt. On-line check-in was easy."

Cons: "High baggage fees (for both checked and carry-on). Virtual requirement to pay upgrade fee for seating - only a handful of seats in entire plane were available without upgrade fee. Even highest level upgrade seats were cramped - had more leg room on economy seats on Alaska flt on in-bound flt. Plane was 4 hours late in departing. While pilots seemed friendly, of two stewards, one was downright unpleasant and unhelpful, the other seemed pleasant but was more interested in reading his fashion magazine than providing service to passengers. Will not be flying Frontier again."

Cons: "Out flight was cancelled after you delayed it for 3 hours. At 2:00AM we finally figured out what was going on. We were stranded in the Philadelphia airport.There was very poor, if any communication. At that late hour, all hotels were booked. We were forced to stay in the airport, with no place to rest. Some passengers got pillows and blankets provided by Frontier which we repeatedly asked for, but were never provided. It was undoubtedly one of the worst experiences of our lives! We are still waiting for our full refund! 3 of us had booked round trip to Orlando, paid for special seating, paid for carry-on bags We expect a rapid response before this goes on social media"

Pros: "Price"

Cons: "Timeliness"

Pros: "We took off and landed on time. The support staff was friendly. The airport in Orlando was a God awful mess so no matter what airline you were flying today out of Orlando, it would have been enough to make a priest swear We missed our flight but were rescheduled in a very timely matter by very pleasant Frontier staff."

Cons: "I absolutely hate all the fees for this and that. I started flying in the days of stewardesses who dressed up (not that a give a fig about that really) and meals were included. It's really difficult to come to terms with being charged for water. I made a mistake when booking and had a checked bag outbound and then a carry on returning which should have been a checked bag. I played hell trying to get this matter straightened around a few days before and then again while I was checking in for the flight. I finally requested to speak with someone higher up the food chain, and she managed to make things right in short order. Of course, there was no $5 refund. Why did it take 20 minutes of time to do this? In order to save us both from this type of thing in the future, I will avoid booking with Frontier. I think one has to be more organized than I to do things with a no frills airline."

Pros: "Nothing"

Cons: "After building in additional fees paid for seats didn't really cost less than competing airlines. No reclining seats. First airline where you had to pay for everything including soda."

Pros: "Got me where I wanted to go,"

Cons: "I am allergic to dogs and cats. This is a growing problem for me because it seems that the rules are looser and people keep a pet on their lap and service animals are increasing. There were two on board ( One not a service animal, the other one was) and I spoke to the gate agents who were mostly uninformed and unsympathetic . There is an overall lack luster with everything about FRONTIER and I get the no-frills / buy what you need concept, but there is no accommodation for people with serious allergy, and there is an increasing ability to get the certificate to have a service animal for just about any malady it seems. I respect the need for a service animal. However the passengers who have to sit in an airplane with recirculating air with dander are largely misunderstood. I asked to speak to a FRONTIER supervisor and there was no one to be seen and I got a stock answer from the gate agent in Orkando who was chewing gum so hard, it was difficult to have a conversation. Eventually I gave up my good seat to go further back from the animals who were seated up in front rows. That makes it worse when you have to pass by them to get back to your seat. And again, the gate agents were not helpful in getting me on the plane pre-boarded. Yes I take medication and sometimes I am OK and for the record, there is no truly "hypoallergic dog" for me. That is the excuse I also get. It is tough to live with when people around you do not understand . I was also recently deplaned on United airline because of this problem. I cannot stop flying it is always something now I have to worry about until I get to the gate. I do not wish it on anybody but if you had the reaction of welts itching and swelling it would be better understood as something that needed to be addressed by the airlines. Thank you for reading this long note."

Pros: "First time flying frontier, staff was very nice, I checked my bag and paid the standard fee like every other airline. The seats do not recline and are ultra thin, I think this made it more comfortable on the shorter 2 hour flight as it seemed to provide more knee room. I think customer experience could be brought up very easily with better online/app and mobile boarding pass. The plane didn't seem old and seemed inline or slightly above for its price point. I'm ok with no real food or entertainment especially with 4drink being free, but in flight wifi should standard even on a discount flight."

Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"

Pros: "Nothing abt it"

Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."

Pros: "The return flight was on time and the flight attendants were more responsive."

Cons: "The departure flight was a disaster. After updating us multiple times on delays, our scheduled 11:57 p.m. left at 5:00 a.m.! And, Frontier charges extra for EVERYTHING. My original flight cost $344. By the time they charged extra for carry-on, upgraded seat, and checked bag, the cost was $483. On the delayed flight, the flight crew drank coffee in full view--nothing other than water was offered after this outrageous delay. Then they had the audacity to offer a paltry $50 voucher that had to be used within 90 days. I had heard many bad stories out this airline but thought I would give them a chance. I will never fly this airline again."

Pros: "Nothing."

Cons: "Upon boarding the plane one of the flight attendant asked me if i had a vest or identification for my service animal. Though I had verified on my boarding pass i had a service animal she continued to question me whether or not my dog was a service animal. I told her that the American Disability Act does not require me to show identification to anyone, that the only thing she is legally to ask is what type of service animal and what she is trained to do. Anybody can go on google and get a service animal vest and identification by many false companies without even presenting their dog to someone. She threatened to call the captain and i told her to go ahead. Instead she came back with what im guessing was a frontier handbook showing me that i was require to have a vest and id. I told her that that was not correct and she swore up and down that was federal law... a frontier handbook.. federal law. The american disibiliy act is federal. She humilated me in fromt if everyone in the back of the plane. I was si upset. I have hearing aids because of my hearing loss. My service animal is a hearing dog and i take her everywhere with me because she alerts me to things around me that i cannot hear. She is my doorbell, my ringtone, my alarm when i cant hear those things. She eventually let it go after humilating me and completly upsetting me. No one with a service animal should ever have to go through that, my 6 hour flight was the longest flight in my life. Was so uncomfortable being there after that run in with her. I had already checked her in as a service animal at the front gate whybshe felt the need to get in my face about it, i dont know! Trust me, i will be following up with this."

Pros: "Ads profess low prices when in fact you have to pay for every single thing and in the end you end up paying the same or more as all other airlines. This is my second Frontier experience and both times I was not able to pay for my bags online with my credit card, therefore I was forced to pay higher prices than necessary. Can't believe you charged me $45 for a carry-on - preposterous!!! Also - I was not able to check in at the kiosk when I got to the airport.... I tried to different kiosks and neither would take my credit card so I had to wait in the long line to talk to ticketing agent . Poor experience all around - will not recommend or use front tier in the future."

Cons: "The flight was cancelled due to bad weather. The flight was rescheduled for two days later. The weather was great but it was also cancelled. There wasn't even an attempt by the staff to fix the problem. They were only willing to give a refund. If there isn't a flight then don't advertise it."

Cons: "My husband is a active duty military personnel, his orders had changed last minute, we sent military orders and leave sheet, to Frontier Airline HQ. It all started with the papers sent wasn't enough information, the military orders were sent, and again, these were denied because it wasnt a pdf document. I personally sent the Military orders as a PDF document, and I never heard back from Frontier. I feel like we were fooled by this company, so we couldn't change the flight and waste our money and time on them."

Pros: "Frontier offered to re-book on "first" available flight which was Friday, 12/23, three days from original flight. Totally unacceptable, no offer for any compensation. Had to buy a last minute ticket on another airline at $550 per ticket for my daughter and myself total $1100. Luckily we are still getting home for Christmas, but no thanks to Frontier. Soon, in addition, to all the extra fees, frontier will start charging a fee for "guaranteed to get to your destination". Frontier flights are cheap, but they do not guarantee to get you to your destination in a reasonable amount of time."

Pros: "They were blaming the weather for massive flight cancellations meanwhile the news is reporting a massive walkout from their pilots and other flight staff. Thy were reluctant to give me a refund after telling me that the next available flight wasn't until Friday. After hastening with customer service for over an hour I was able to get a refund and book another flight through Kayak on a different airline. It was an expense I wasn't really excited about but I am finally home. Never flying Frontier again."

Cons: "They charge for everything, even carry-on! If you don't tell them you have a carry-on, they will charge an additional 20$ on top of the $40 for the regular charge. They charged me even to make a check-in online and assign a seat. Only water is served in the plane and if you want soda you gotta pay for it. Ridiculous! The counter crew are rude and seemed overworked. The airplane seats DO NOT lean back and they have no foam, only a hard piece of leather covering the metal seats. They put their price very low on the travel websites and get you that way. Later on the fine prints (which no one ever reads, btw), they state that there are extra charges for everything else. I am surprised that they didn't charge me to breath inside the plane! Im Chocked!"

Pros: "I had no problems with the crew or employees at frontier."

Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"

Pros: "And they charge for soft drinks and all luggage. All in all Frinyier is a expensive with all their charges as Delta without the better seats, free entertainment, and soft drinks. I won't use them again."

Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."

Pros: "Zero"

Cons: "The seats didn't recline, there was no wifi and when I asked for a sip of water, to take a pill, I was informed I would have to buy water if I wanted anymore than a sip. About half way through my trip (9 pm- 3:30 am) a flight attendant snapped on my over head light and accused me of using my ecig and demanded I give it to him. As I handed it to him I explained I was not using it and deployed the button to show him it wasn't even on. He then "confiscated" it. About two minutes later he returned it to me and told me not to use it again or I could be jailed. After I got off my flight I found a Frontier Airline supervisor and told her what happened. Kim took the tag off my bag (for flight info) and told me a report would be filed and I would here from the airline in 24-48 hours. Three days passed and I finally called them just to find out that there was never a report submitted for me. Poor customer service!"

Pros: "The efficiency of the boarding process. It was organized and fairly expedient."

Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."

Pros: "Flight was fine. Seats were cramped but no worse than any other airline."

Cons: "When we landed, I did not get to baggage claim in a timely fashion. Frontier took our luggage and locked it up. We were told to go to the Frontier ticket counter to get our luggage. When we arrived all the frontier employees were gone for the day and no one at the airport could retrieve it. We had to wait several hours for someone to come and get our luggage. This was a terrible inconvenience. I have never experienced anything like this by any other airline. I have no idea why they did not just leave it off to the side (like every other airline does)."

Pros: "Crew was great."

Cons: "No frills all the way. You pay for everything!"

Pros: "It doesn't matter to y'all what i like. Due to a deep discount ticket, elected to fly one way back from the NBAA - National Business Aviation Association annual convention in Orlando. It was like coming from first class to third class but i knew that having flown Frontier once before rt SEA and denied the credit card i took up the offer. You people could write the reversal book a retort to Dale Carnegie, 'How to loose friends and influence people'."

Cons: "Really don't care much for your airline, never have. It starts with an attitude. Then you have the audacity to demand $25 for my standard airline roller bag. The so called food is lousy. Three crew members handled my request for more water with "did you want to recycle that"(?) sarcastic. One was a skinhead. Not only are your clothes black, it is the deepest textured black i've ever seen, right out of the Bible as defined as people of darkness, no taste either. The seat had no recline, not even the new two inches. That dinky tray table, have never seen before. What is this Spirit Airlines (never flown)? Put a handicaped person on last and have them get off the plane after everyone else has left, not the complete opposite. Actually it was all as expected. I know you people. But the pilots did a fine job. commercial pilot grs"

Pros: "The crew, as always, were very polite and helpful and trying hard to make up for errors that were not their fault."

Cons: "My flight was 4 hours late taking off, which was blamed on weather amass although I fond this questionable after reviewing weather in the areaspam involved, I'll give them that. My flight on the way back was over 4 hours delayed for no reason that I could glean from speaking with representatives. We got no advanced notice even though the plane had not yet left a destination around 4 hours away. We were told a plane was coming from another airport and would be there by 6. The plane did not arrive until 9. No explanation. No compensation. Nothing."

Pros: "The staff was very pleasant."

Cons: "Would have liked the seats to recline some-they were too straight to be comfortable. Everything seemed to run very efficiently."

Pros: "This is my return flight. The cost of the flight was something like $90 round trip from ATL to orlando international. No brainer. I'll take it."

Cons: "After spending $90 on the flight I got to check in the day of and find that it is going to cost me $40 down and back to bring a CARRY ON. I then find some fine print that says how to get around the $80 round trip fee. Get a carry on that fits under the seat in front of you. So I pack in a small backpack that can "fit under the seat in front of me" and have less clothes than I want for my trip but am able to offset the almost 100% increase in cost. They didn't appear to care that people had carry on at the terminal despite saying it was going to cost way more to check at the terminal than online. So some people had paid, other didnt. That seemed to irritate some of those who had paid as we talked about this with other people on the flight. I probably could have brought a full size carry on and not had to pay for it, but who knows. On our way back, we were 30min early on 5:45AM flight from ORLANDO, GREAT RIGHT?...but because Frontier did not have their act together, there was no terminal for us to unload from. We actually then waited on the tarmac for over an hour waiting for Frontier to back a plane out that was not even flying until later that afternoon. Our seats in our row did not recline back. I dont know if that was part of the low budget thing or something was broken. We were not in front of an exit row. There was not actually a button to push, so I assume it was part of the low budget thing and they just don't recline. On check in, more cost issues come up - pick a seat...not just a seat for things like extra leg room or up front. They will make you pay for a middle seat next to the toilet if you want it. No one wants that seat, but if you want to sit next to the people in your party, you are going to have to pay for it. I wouldnt recommend it to anyone. I was going to give it a little bit of a slide b/c I knew that it was a budget airline, but, after all the nickle and dime issues, when we had to wait for an hour on the tarmac, I blew an internal fuse and just made my overall bad experience, worse."

Pros: "The crew was ok"

Cons: "No food or drink (i didnt know that it cost money and in credit card) . No room at the seated"

Cons: "I did not like the hidden charges of carry-on bags and seating."

Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."

Pros: "Nice clean plane, friendly staff"

Cons: "Having to pay for checked bags or carry-on on my return flight from St louis"

Pros: "Lori & Joey Hough , Booked way a head of time wasn't ask or told that there is a charge for 1 carry on . Then @ the airport sign said $40.00 for carry on and get to desk & she charged us $45.00 & i saided why are you charging me $5 .00 more than the sign said , oh because it summer. really!!! was most uncomfortable flight ever seat to hard don't go back at all. To hot on plane.charge for ever little thing. and for what we paid it wasn't worth it. cost to much for being so inconvenience. i had sore back my husbands neck was sore. never again and will not recommend this air line . at this point."

Pros: "The ontime schedule of the flight which went well"

Cons: "The fact that i got sick that week and had to canncel my flight for me and my wife , and our dog had to get a spline and tumor removed , on the day of the flight going up. called yous and yous transfered me over to frontier, you gave me back a small piece of my money with a 90 day restriction , or I loose it all...so our dog is doing much better were happy for that and today i'm almost over this bug, ...I'll use you again in the future"

Pros: "The crew was friendly and the plane was clean."

Cons: "'Only Pay for what you Need!' This is the slogan where all the hidden fees lie. But what do you really need? A carry-on? Who doesn't need that? Well It's gonna be $60. A cold glass of water to hydrate during a 3 hour flight? $6. Oh yeah if you want a seat on the plane you already paid for, it's going to be $16-50. frontier ends up costing more than its competitors even after cutting every luxury on the plane to save its customers money. (Seats do not recline and no TVs). I think I'm seeing a trend in the reviews, Frontier. Stop being dumb. I will never fly with them again."

Pros: "There wasn't anything clearly that I liked. There were some things that I was able to tolerate however."

Cons: "Although the price of the flight itself was cheaper than other airlines it's really not worth it. For one, you often pay a lot more than the stated price of the flight. You pay for such "extras" as obtaining preboarding seats online, checking luggage at the terminal (instead of online), obtaining seats that recline, obtaining seats with "extra legroom" (for a mere $50 one way), on board nonalcoholic beverages and even water were extra. In addition the cost for carry-ons and extra luggage was considerably higher than other airlines. Frontier doesn't coordinate with TSA, so your TSA preboarding clearance is worthless. But worst of all were the seats. Very little padding and the nonstop flight of 4 1/2 to 5 hours was really misery. Of course you could bring on a seat cushion with you, but that would cost extra.. Even with all of this, I probably saved a few bucks my flying Frontier. But really, life's too short to see how much misery I can put up with just to save a few dollars. I won't be flying this air airline again. Frontier might work for young healthy men and women who are taking short brief trips, who don't carry any luggage and who don't mind sitting on a seat that feels like a wooden bench."

Pros: "Boarding was efficient. My seat mates were very nice. Baggage claim in Dever was extremely efficient."

Cons: "I flew Frontier many years ago, and it was an excellent experience! The seats were all leather, roomy, reclining, with flatscreens on the back of every headrest. Super friendly staff, and great food! This was the polar opposite experience. There was no space or wiring for television screens to be mounted anywhere. The seats were non-reclining metal frames with a molded hard plastic shell. If I were to try to pick up something from the floor, I would have had to smash my face on the seat back in front of me, that felt as though it were no more than 10" from my nose. The "tables" were about half the size of a dinner napkin, and barely fit my softdrink and cup, that I had to pay $1.99 for! I observed one lady on her way to the lavatory that was told to return to her seat, as drink "service" had just begun, and the attendant refused to back up the cart three seat rows to let the lady pass. Other than initial boarding, smiles were few from the attendants. They certainly didn't look happy to be working for Frontier! The cabin was kept extremely warm! By the time the four hour + flight was over, my clothing was wet with sweat. I'd imagine the cabin discomfort added to the attendant's displeasure. When were supposed to dock with the terminal, there was inadequate ground crew to marshal us to the gate. We waited for over 20 minutes, when we were 20 minutes late to begin with. I think I'll ride Amtrak, or rent a car next time."

Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."

Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."

Pros: "On time"

Cons: "Carry on luggage cost. I paid online at checking and no tags were put on bags at the airport. I noticed others did not pay, but carried on bags."

Cons: "ONE AGENT at the Ticket counter, and ONE AGENT helping her, sauntering on the floor with 2 ladies' 'carry-ons'? THen the ladies are checking credit cards, something about moving clothes from one cas to another.... I was the Next one in line, WAITING AND WAITING, 20+ minutes, and NOW THE CHECK-IN LINE BEHIND ME IS FULL!!! And these Two AGENTS are still playing with these 2 ladies. (I dare say the race card was played here!) THIS IS UNACCEPTABLE. THE OTHER AGENT SHOULD HAVE BEEN ABLE TO GET BEHIND THE COUNTER AND START 'WORKING'!"

Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"

Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."

Cons: "They charge extra for everything. I would much rather pay a bit more and have a cold drink or peanuts on the flight. Charging $60 for a carry on bag is ridiculous! The seats are terrible. They are hard, they do not recline, they are too close together. The air nozzle above every seat that I sat in was barely blowing, no matter how much I tried to adjust it. The little tray in front of the seat is a real joke. Suffice it to say I will NEVER fly Frontier again. I will walk first. A handicapped young lady had to sit clear at the back of the bus. The only positive thing was that she and her family were able to board first. The staff were all nice, but asking us to clean the plane was a bit much."

Cons: "Crew members were overwight and kept bumping into me while I was seated in an aisle seat. Crew was unfriendly. Flight was delayed an hour. Seats are not comfortable. Was charged 45 dollars for a carry on. No beverages or snacks served on flight."

Pros: "The plane was clean and modern. The crew were cheery and helpful. The flight was on time and even early at the destination. I love the price of the fair initially."

Cons: "This was a great price for a flight. I failed to read the fine print, however, that a roller bag would cost $40 to take with me on the plane. It cost $30 to check it. What a negative surprise. It is so different from other airlines. I like the price for the flight, but to run into these extra charges leaves a really bad taste in the experience. Then I was asked if I would like a window or an aisle. I did not realize my seat was not assigned. I said if I can, I'll take a window on the left side, typically an A seat (I am deaf on my left side). I am told they can't choose sides just a window or aisle. Okay, window. Then I am told there will be a charge for that. What? Never mind, I don't care what seat I have. I am told that will be a middle seat. Okay, whatever, I did not want to add money to the expense of this trip. My experience so far is dipping very low. I board and about mid flight I am asked by the flight attendant if I would like a drink. I would love to have water, or no I would love a club soda or something like that. I am told that will cost. Oh brother. How about just water. No charge. Great. I am now at a point where I don't want to fly Frontier anymore. The experience started great, but you just feel crummy the more you make your way through your journey. I am not fond of the experience with Frontier. I think they could work on that, a lot."

Pros: "Flight was on time leaving and we actually arrived home early the male flight attendant was hilarious he wore a red clown nose and was making everyone laugh really good for the kids"

Cons: "Even though I knew about the carry on rule from reading the info on the website I think it's crazy that they charge you to bring a carry-on"

The flight was on time and they were pleasant! There was a tissue in the seat next to me that I do believe was left behind from the previous flight. Maybe make sure it’s cleaned a little better.

Pros: "One flight attendant was comical and kept things light."

Cons: "Baggage drop off is unnecessarily lengthy and travelers should be warned. It’s unlike any other airline. Luckily I arrived early enough to allow for the additional time, but if you don’t factor it in you may miss your flight. There is no beverage service and the tray tables are half sized and unable to accommodate a lap top. You’re forced into being crammed typing with the computer on your lap. Minimal and piecemeal communication regarding our diversion to another city. There was clearly no communication from the pilot to the flight attendants who were trying to do their best to assist passengers. If you’re diverting to a different city, passengers have a right to know what’s going on. Hidden/extra fees. I see no cost benefit in flying Slirjt due to all of the fees"

Pros: "crew was very rude and unprofessional. Flight was delayed due to maintenance. We were boarded the plane then de-boarded us for maintenance. then changed plane and delayed more. Then captain changed and delayed even more. No food or drink was offered. Asked for money to buy food or even drinks after making us wait. I was asked to push my elderly family member on wheelchair when asked for help during gate change. I was told to push my own family and i might miss this flight if I wait for help. never apologized for the behavior."

Cons: "crews needs to be trained well. need to know or have knowledge about customer service."

Pros: "Accessibility"

Cons: "Not changes the schedules"

Cons: "Seats are very uncomfortable"

Cons: "Seats are uncomfortable"

Pros: "Nothing"

Cons: "I had a medical issue over one month prior and received ZERO help from Spirit. I will avoid your airline at all costs."

Pros: "NOTHING"

Cons: "I was told I missed my flight to and they canceled my flight home WITHOUT contacting any of the 4 people in my party. Then said there is nothing I can do about it you need a new ticket home."

Cons: "Web site was not user friendly, customer service on phone was poor, the people did not understand me and were difficult to understand, gave me poor info"

Cons: "When i checked in I was told that i could take my one paid for ( at check in prices) through the security and down the gate...they had put a green tag...no less then 3 people said wait right here when you de plane your bag will come up on ramp ...NOT baggage claim I waited 1/2 an hour before I was informed my bag was now in baggage claim.... Meaning run my butt of get my bag go to check in again through security to board another flight. and no help from this airlines I did make my connection.... really poor to say you will do something then totally screw up."

Pros: "I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!"

Cons: "The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!"

Pros: "Price was great."

Cons: "Nothing!"

Pros: "The staff was friendly. The plane took off on time. And we arrived at our destination on time."

Cons: "I flew to Atlanta to have a special MRI/MRV with a 3-Tesla machine because I suffer from Trigeminal Neuralgia aka Suicide Disease. It's called that bc it's supposedly the worst pain known to mankind and there is presently no cure. I've had it for 12 years, every second of every day. We have not been able to find the source of the pain and we're hoping that this higher resolution machine will give us some answers. Anyway, bc of the medicine I take, I have extremely dry mouth. I asked for a small cup of water. The flight attendant told me that she couldn't give me water without charging me $5! But she could give me a cup of ice. How does that make sense?? Ice and water are essentially the same thing. So it just seems like Spirit Airlines came up with some arbitrary rule or something that prevents them from showing compassion and caring more about the profits and bottom line."

Pros: "The flight crew was polite and attended to my needs and they were actually funny."

Cons: "I did not like the limited food selections and the small portions that were served. Also, I always like it when the pilot informs you of the area of the country you are flying over. For example I recently took a flight from Las Vegas Nevada to Melbourne Florida and that pilot on Delta explained where landmarks were all along the way. That is something comforting about a pilot connecting with his crew and the people aboard the flight. So I would really like that if Spirit would include that. Additionally I do like onboard entertainment but maybe the fares would have to reflect that."

Cons: "The plane had very little a/c so was hot the entire trip and the seats are very hard making them very uncomfortable."

Pros: "Really smooth flight, great landing especially traveling with an infant."

Cons: "Gate crew couldn't update gate board with flight delay details, then before even boarded our delayed flight the next flight booked at that gate was listed causing confusion. Gate check tag for stroller was attached and claim check received. Stroller was loaded at MCO. Upon arrival in BOS none of the 4 gate checked strollers were located and brought to the waiting parents. We were then told by ground crew there were no gate checked items ragged and the strollers were put on baggage carousel. 20 mins after all bags were claimed there were still no strollers. Crew at baggage claim was notified and without letting us know what she was doing she walked away from the 4 sets of parents. She returned saying she didn't see them out back. We were asked to fill out lost luggage forms. As we began filling the forms the strollers came down the baggage claim without explanation of why no one could find them. Each one had the neon green gate check tag visible. This delay of almost 40 minutes caused me to miss my scheduled bus with a cranky infant."

Pros: "Efficient from prepared to landing."

Cons: "Seats do not recline."

Pros: "Fast boarding"

Cons: "Uncomfortable seats"

Pros: "Getting to Detroit safe"

Cons: "Being herded like cattle into the plane and then told for the fourth time delayed again but this time you are stuck on the plane for a hour and a half. Then we finally arrive in Detroit 3hours late and 3 other united flights that arrived after us get their baggage before us. It's like they held our bags were held hostage. Waited again for a hour for luggage in Detroit. It's like flying gives them the right to your property and treat your horrible. I'm all done I would assume it's kinda like jail but I have not broken laws. Horrible expierence. Never fly spirit"

Pros: "Very good price"

Cons: "The seat are not comfortable they are to hard. No headphone provide by the airline. May you can add a soda and some chips in to the flight even if you add 10 dollars more in the ticket is not going to cost you more then 2 dollars."

Cons: "The space of the seat and that know we have to pay for our luggage"

Cons: "I have traveled on several different airlines in my lifetime and wanted to give your airline a chance. Although your ticket prices are lower than most, I do like to travel with a piece of luggage or at the very least a reasonable sized carry on. The fees to have a checked bag are ridiculous and the measurements required for carry on are substandard! The seat sizes are less than roomy and please know I am by most standards an average sized person weighing in at approximately 150lbs. The tray tables are extremely small and couldn't imagine having to actually put food or drinks upon them. Which leads me to your food and drink pricing, let's just say you don't even wear a mask when you rob your passangers! I would rather be thirsty and hungry than to pay the absurd amount of money you ask for. The crew, not real friendly doing the bare minimum of what is required. The captains on each end were more interested in talking on their cell phones than by greeting passangers. It goes a long way with passangers when you feel confident or at the very least acknowledged by the crew. There was no entertainment offered on my flights, which is fine as I can surely entertainment myself for 2 + hours. Their website is less than user friendly. Having to set up separate accounts for myself and family is time consuming and completely unnecessary! When there was an issue with the tickets it was very difficult to get any real help from customer service. The 'hidden' fees with Spirit are absolutely crazy! No money saved! I was so disappointed in my experiences with Spirit Airline. I couldn't in good faith recommend them to familyand friends ."

Pros: "The flight crew were very upbeat and friendly and made the flight enjoyable. The staff also played trivia games with the customers that kept everyone entertained. The flight attendant also gave my small son sticker wings just for flying and was beyond sweet."

Cons: "Our flight was delayed and we originally were all seated with out seat belts waiting to depart to only be told our flight was now delayed and that we all had to exit the plane and wait 2 hours. A flight delay is understandable but boarding and then having to get off was a little frustrating. The flight for the most part was comfortable but wished they at least had a front seat pocket to help hold items during the flight but instead only had elastic bands. Also the tray table is half the size of a normal one so holding a larger lap top is not that comfortable."

Pros: "Ticket prices were reasonable."

Cons: "The airlines weight limit on checked bags (which already cost the same as the ticket) is 40 lbs. anything 40-50 is an additional 30, and beyond 50 lbs is another $50. We tried 'saving' money for our trip by combining two adults luggage for a week into one checked bag instead of paying $39 a piece for a carry on. We were at 41 lbs leaving so in addition to the $41 for the checked luggage we had to pay the additional $30. On the way back, because we had purchased items on vacation and were only allowed two small personal items, we were over the 50 lb mark by 2 lbs and had to pay 55 to get our things on the flight. Don't waste your time with this airline if you want to take anything with you on your vacation."

Pros: "Staff gave me a refund for return flight& baggage fee"

Cons: "I was supposed to depart at 10 pm. Flight was delayed twice via email & again once I arrived at the airport to 1:40 am. Around 1 am, the flight was cancelled. There was almost an angry & very immature mob at the gate desk for flight rebooking or refunds. There were few flights for the following evening, which sold out quickly; then rebooking were for the day after that. They did not offer to cover any hotel arrangements. The staff handled it pretty well, but it made my wait to get a refund even longer. I had to find a rental car to drive overnight from Orlando to Atlanta. I finally got home at 10:30 am."

Cons: "Flight was just delaid 4 1/2 hours. The fuel truck that we were waiting for broke down that was another long wait. The air conditioning on the rear of the plain didn't work, and when a few people became overwhelmed withe the heat, and asked for water....they had to purchase the water. One flight attendant was RUDE non caring and just nasty. Wish I had her name!!!! People were also upgraded to bigger seats with out paying. I PAID FOR A BIG SEAT AND IT WOULDN'T EVEN RECLINE!!! SO UN FAIR.......IF YOU DONT SPEAK ENGLISH OR KNOW SOMEONE AT THE CHECK IN COUNTER YOU GET FREE BIG SEATS AND WHATEVER ELSE!! Oh yea, other airlines checked bags weight limit is 50lb yours is 40. Didn't know that, I had to unpack and take stuff out. Why? You already charge $50. to check a bag, CRAZY. THEY CAN'T FIND MY GLASSES EITHER... WORST FLIGHT EVER!!!!!!"

Pros: "I liked no stops. The crew were very friendly."

Cons: "I do think they should provide at least free water. I don't like that they changed their size bags and then once we got there they said "oh that would have worked" - we paid for a bag online when we paid for seats because of the dimension change and not knowing what to expect (it happened after we booked). I would have preferred if I wasn't given a higher price since they changed the carry on size they should have given me the baggage price when purchasing the original tickets. They don't send you a notice to preregister and they should say ...no need to preregister but if changes happen we will update you. it was a little disconnected to know have a confirmation like that."

Cons: "Will NEVER fly with Spirit Airline. Horrible experience!!! We had to change a flight to different dates because the funeral day got changed. We changed our flight over the phone and the put the flight dates in wrong. When we called to ask what happen they could only focus on that we missed our flight, well yes bc you put the flight dates in wrong. Will never work with this company Ever."

Pros: "Nothing"

Cons: "Spirit Airlines was a mess, we got told the wrong information to stand in a line that was too long, and we were not going to get through even though we were an hour before our flight. I went back to the lady, and once they called our flight at the 50 min mark and said that we need our bags checked now. The line agent again told me to go and wait in the line, only to wait and be told we missed our window which was what I was trying to tell the lady earlier. To add fuel to the fire, it seemed three of the people were arguing and then switched to Spanish when it got heated. Lucky, we were able to go out on Delta an hour later without issue and went well. I'll never fly Spirit again for it was a horrible experience and that's from someone who flies's various airlines and 160,000 miles a year! After many years of flying this is my first complaint. However, I would warn others to spend the extra few dollars to go with another airline when traveling."

Pros: "Crew was very nice."

Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."

Cons: "Out flight was cancelled due to poor weather in Newark. Spirit wasn't at fault for the bad weather, but they left us high and dry in the aftermath. They gave us no help or information how to rebook, and chaos broke out as a couple hundred confused passengers scrambled to find temporary accommodations. My family ended up staying overnight in the Orlando Hyatt airport hotel, and booking a flight the next day at expensive last-minute rates. We ended up paying $340 for the hotel, and $2500 for the flights, for a total additional expense of $2840.Because Spirit refunded us $1200 for the cancelled flights, we ended up losing "only" $1640 to get home, with no help from Spirit to mitigate our loss or even to advise us what to do. This is not how an airline, even a low-cost airline, should treat its passengers. I heard many passengers, in the scrum of confusion after the cancellation, vowing that they'd never fly Spirit again, and it's hard to argue with them."

Cons: "We were over 1 hour late getting to Orlando as there was a passenger who was on the plane in stand by . Spirit overbooked the flight and they down 45 minutes trying to resolve the issue. I was suppose to get to Orlando at 10:30 . I got to Orlando at 12;30 . I had to be up and ready at 6:00 . It took me 45 minutes to get a ride. This past Thursday I was suppose to fly spirit to New Orleans . The security people search me for around 40 minutes . The plane was still at the tarmac however the spirt person had closed the ramp and would not let me on the plane . The plane set there for additional 25 minutes . I drove to New Orleans for 7 hours for a meeting. I will never , ever fly spirit again ."

Pros: "Flight attendants!!! Happy, fun, funny!"

Cons: "Delayed start of flight"

Pros: "The only plus side to Spirit is the price if you have no bags to check or carry on."

Cons: "It was a rollarcoaster of an experience! The communication was awful, from the crew to the passengers and even amongst themselves. We were lied to (for the sake of peace) and told many different things, from slight delay, to big delay, to leaving now, to cancelled, to can't fit everyone on our flights tomorrow and there are no hotels, to we may rebook this flight for tomorrow, to we are reimbursing, to we figured everything out, let's go now. We had to be rechecked in, new tickets issued, then sat on the plane for an hour as baggage had been taken off the plane, taken out of the security area to the other side of the airport-lastly, we were told luggage would come the day after, then after landing we were told we wouldn't get our luggage for two more days. It was incredible how poorly everything was handled. Aside from that, we know it is a discount airline, no frills. But the seats not being able to tip back had a HUGE impact on those of us flying for the first time. For late night or long flights, Spirit isn't ideal for comfort and ability to sleep. Otherwise, everything was fine :) Honestly, I won't fly Spirit again if I can help it. Granted I don't know if the crew member was sick, got in a fight or had some other sort of delinquecy, but wow... the lack of viable options and the announcements being made, changing of plans, etc. was unlike anything any other airline would tolerate."

Pros: "nothing, i was already sick of the airline."

Cons: "charge 50 dollars for checked baggage. most checked baggage is around 50 pounds, but they do 40, so they charge an extra $30. When you get to the gate, they tell you one personal item, not one carry-on. that's $60 if you act now, $100 at the gate if they see you have two items. I had to put on multiple shirts and almost bust my back pack to show I had "one" No complementary beverages or snacks, unless you pay with credit card. No entertainment. Felt like sardines. What a joke. You should really have a FILTER button for the companies that charge baggage fees, carry on fees, food on board, etc. And make it DEFAULT, because seeing a price of $120 from SPIRIT vs $140 from DELTA, most people would choose to save $20. But then they get hit with $50 for the checked bag, and since it's 5 pounds over weight, They have to pay $80. $80 for a checked bag. So they take 5 pounds out, and hold it with them, to not incur the $30 charge. When they get to the gate, they are told to stuff everything into one bag, if they can't do it, they get charged another carry-on. $60-$100 dollars. This is a SHADY business. Please tell me you won't show them by DEFAULT!"

Cons: "Getting our boarding pass to print was a nightmare. I kept getting password invalid. I was told I would be sent an e-mail to reset my password. NOT! made that request 6 times before I waited 30 minutes to get a rep on the phone. Was told I had to sign up to be a Free Spirit Member to get my boarding pass. No where does it say that that is what you had to do . The rep asked if I had booked through them? I told I booked through Kayak and he gave me attitude. Kind of huffed and I thought he mumbled "you get what you pay for" So I signed up and got our boarding pass. Coming back AGAIN we couldn't get our boarding pass. The rep at Cabana Bay got a Spirit rep on the phone I told her I was a Free Spirit Member and I gave her my member # and she me told I didn't exist in the system, but she would send me an e-mail to change my password Of course that didn't come through. I put Sara, from the front desk, back on the phone and between her and the rep we got our boarding pass. We started our vacation upset and aggregated. Ended it the same way."

Pros: "Flight on time."

Cons: "Flight attendant was so mean. I did not get a chance to ask who she is or her name was at that time . I was traveling with my family including my mother who is almost 80 years old and was seated farther away from me. I stood up to check on her as she was having shortness of breath when we boarded. I stood up 15 minutes after we took off although the seat belt sign was on to check on my mother, I knew I need to stay at my seat but I have to check on my mother. flight attendant was at the aisle getting food orders and was very rude told me to go back to my seat. It could have been better if she asked what's going on and why I need to stand . That's not my expectation of a flight attendant as she should be there to assist and provide support if needed. But she was very rude and directed me back to my seat without asking the reason of my action/ behavior but instead very rudely telling me to go back to my chair. She could have asked me if I need help. I believed she is also the flight attendant who was using the overhead mic to give instructions to the passengers. She is not fit to where she is at. I believed that there still a lot of people that were very disappointed at her . I hope nobody dies in the plane where she is at as her act of negligence,rudeness , discourteous is not acceptable."

Pros: "I didn't die."

Cons: "Everything else. Spirit accidentally cancelled my return flight. How is this possible? I had to shell out $1000 to hold a backup flight out of fear that they couldn't fix the error. Then they tried to double-charge me for luggage that I had paid for with the initial booking. Once they reinstated the luggage fee they stuck me in the back of the plane with no windows in an aisle seat when I paid for premium seating. Spirit is the worst airline on the planet. I would fly in a crop duster first."

Pros: "Made it home in one piece"

Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."

Pros: "I liked the price of the flight... That lasted until I realized that I would have to purchase "upgrades" such as carry-on (and opted instead for checking a bag since that oddly was cheaper)"

Cons: "Our flight was delayed over two hours due to weather for our incoming flight. Understandable, however, they gate agents never gave an explanation (also, all screens other than the one at the gate did not say our new departure time, only that it had a "new time"). When we were in the air and beginning out descent, we suddenly felt weightless and then very heavy in our seats. I looked to the left, out the window, and another airplane could be seen at our same altitude beyond our wing. For an idea of how close the other plane was, hold your thumb and forefinger two inches apart at arm's length. That's how big the other plane was from my vantage point. My mother in the front of the plane got motion sick from the maneuver (if it hadn't woken me from sleep, I probably would have been too). From my seat a few rows behind the wing, I could see the air brake panels come up on the wing. In addition, customer service has been a pain to deal with. Would not fly their airline again - would rather pay more and go elsewhere."

Pros: "Boarding and seats were fine."

Cons: "I didn't like having to pay for luggage both ways. I also don't like being charged for food. It looked like the cheapest flight but in the long run we spent more."

Pros: "I paid for 5 tickets so I liked the price."

Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"

Pros: "Kind staff"

Cons: "Boarding unorganized, no entertainment or wifi for purchase, small spacing for seats-I was next to a large person"

Cons: "Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn."

Pros: "Nothing it took about 4 hours to rebook another flight with Delta. Spirit had no available for up to 48 hours to BWI."

Cons: "Same as above. Will never fly with Spirit again!!!"

Pros: "Me trataron bien"

Cons: "Que me cobraron la maleta deben de mejorar eso"

Pros: "The crew and the airport staff was amazing!"

Cons: "The horrible baggage add process. It took me a total of 6 hours to add a bag to reservation. 3 calls to customer service and hours on their broken site trying to add baggage. I finally escalated to a supervisor who said (after speaking with other representives who told me something was wrong with my browser) that I couldn't add bags to a reservation that had already been checked into. She unchecked me and I was able to add the baggage for a very large fee. Kayak- I do all my business with you but if you continue to do business with Spirit and not Southwest, I will use other sources."

Pros: "Everything was great! Stuff was really sweet and helpful."

Pros: "Great flight ❤️"

Pros: "You can tell the planes have been updated and they were comfortable."

Cons: "All of the joking done by the stewards on the overhead microphone. Too many jokes and their content, it wasn't funny at that point it was unprofessional. Super disappointed about having my luggage left at my city of origin and the earliest I was offered to get it returned was in 24 hours! So I'm in a new city with no clothes at all and the rest of my continents that were in my suitcase. Arranging to have the suitcase dropped off is not enough to counter the worry and financial inconvenience that comes with not having your stuff. I am thoroughly disappointed and will never fly with spirit again"

Book cheap flights from North America to West Virginia

Recent round-trip flight deals

12/25Sun

nonstopSpirit Airlines

2h 00mMCO-CRW

1/3Tue

nonstopSpirit Airlines

2h 09mCRW-MCO

$75

1/22Sun

nonstopSpirit Airlines

2h 00mMCO-CRW

1/29Sun

nonstopSpirit Airlines

2h 10mCRW-MCO

$116

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nonstopSpirit Airlines

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nonstopSpirit Airlines

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$140

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9h 55mATL-CRW

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4h 25mMCO-CRW

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nonstopMultiple Airlines

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5h 12mMCO-CRW

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nonstopMultiple Airlines

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$190

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9h 20mLGA-CRW

1/12Thu

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6h 08mCRW-LGA

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15h 01mATL-CRW

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8h 10mCRW-ATL

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nonstopMultiple Airlines

1h 25mATL-CRW

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6h 48mCRW-ATL

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5h 17mATL-CRW

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6h 48mCRW-ATL

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3h 30mATL-CRW

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2 stopsAmerican Airlines

9h 41mCRW-ATL

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nonstopDelta

1h 27mATL-CRW

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nonstopDelta

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2 stopsAmerican Airlines

8h 32mATL-CRW

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16h 39mMCO-CRW

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7h 48mCRW-MCO

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Recent one-way flight deals

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nonstopSpirit Airlines

2h 00mMCO-CRW

$37

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$38

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nonstopSpirit Airlines

2h 01mMCO-CRW

$39

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1 stopSpirit Airlines

9h 55mATL-CRW

$70

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nonstopSpirit Airlines

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$76

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nonstopSpirit Airlines

1h 59mMCO-CRW

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12/28Wed

1 stopMultiple Airlines

15h 34mATL-CRW

$109

12/28Wed

1 stopDelta

4h 52mMCO-CRW

$123

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2 stopsAmerican Airlines

12h 02mMCO-CRW

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1 stopAmerican Airlines

5h 24mMCO-CRW

$143

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2 stopsMultiple Airlines

39h 45mIAH-CRW

$149

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1 stopDelta

6h 06mMCO-CRW

$152

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2 stopsAmerican Airlines

11h 40mMCO-CRW

$157

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6h 21mMCO-CRW

$158

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2 stopsMultiple Airlines

15h 01mIAH-CRW

$163

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nonstopDelta

1h 25mATL-CRW

$165

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1 stopUnited Airlines

7h 55mMCO-CRW

$215

1/3Tue

1 stopFrontier

16h 39mMCO-CRW

$246

Flights to West Virginia

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How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from North America to West Virginia?

What is the Hacker Fare option on flights from North America to West Virginia?

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